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Words matter: Removing exclusionary terminology from our codebase

Intercom, Inc.

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. And the response was overwhelming. The question was not, “should we do this?” Share the work.

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Technical Review: A Trusted Look Under the Hood

TechEmpower - Product Management

The answer is to engage a trusted outside source for a Technical Review – a deep-dive assessment that provides a C-suite perspective. At TechEmpower, we’ve conducted more than 50 technical reviews for companies of all sizes, industries, and technical stacks. A technical review can answer that crucial question.

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How a multinational insurance company is managing design at scale through a design system

UX Planet

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

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Using Generative AI to Drive Corporate Impact

TechEmpower - Product Management

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. cto , infotech , innovation , product , project , saas

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Conducting User Research in Product Management

The Product Guy

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Amanda Ralph Product Management Consultant. Jordan lives in Manhattan and in his spare time likes to play soccer.

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Applying Product Management to Web Design in a Multiscreen Era

The Product Guy

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Amanda Ralph Product Management Consultant. Jordan lives in Manhattan and in his spare time likes to play soccer.

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Beyond “Cheaper, Faster, Better”?—?Vertical Integration for Startups

The Product Coalition

We made key decisions based on the following considerations: ZB Enterprise’s Business model was to serve senior living homes; (a model to serve a B2C market did not offer the economies of scale due to a multitude of reasons beyond this article). Should the organization work with an outside consulting company (e.g.

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