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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Modern customer engagement is a newer discipline than more established, traditional functions like HR, finance, or IT.

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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Rightpoint.

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Ten UX/UI Design Challenges That Can Compromise Financial Apps

The Product Coalition

With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves. Users share sensitive data and entrust performing operations with their finances, so even minor defects in fintech products destroy confidence, make users question the company’s expertise, and what’s worse, abandon an app.

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510: How to use these AI tools to create a product brief – with Brian Collard

Product Innovation Educators

Brian has been working for 15 years in different industries like finance, healthcare, and technology. He advises using AI as a starting point, but always reviewing and refining the output to ensure it aligns with product strategy and organizational goals.

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How Automatic Speech Recognition Drives Future Voice Technology

The Product Coalition

Thanks to the ongoing development of Automatic Speech Recognition technology, we are rapidly approaching the potential future scenario. As is often the case with technology, our question is “what’s next?” ASR (Automatic Speech Recognition) is the technology that facilitates this change. The answer is the human voice.

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The Rise of DEX: Decentralized Exchanges Redefining Crypto Trading

The Product Coalition

Embrace the future of finance today! In the ever-evolving landscape of cryptocurrency and blockchain technology, one phenomenon that has garnered significant attention in recent years is the emergence of Decentralized Exchanges (DEXs). Imagine a business that handles transactions, payments, or investments.

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439: Differences and similarities between product and project management – with Peter Monkhouse

Product Innovation Educators

One project I worked on was the installation of telephone billing systems. A telephone billing system is a product that a telephone company uses to send you those awful monthly telephone bills. The telephone company used the telephone billing system to generate invoices to get revenue. You might remember the Blackberry phone.