Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation. We got sales leads.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Pragmatic Marketing

NOVEMBER 9, 2009

While software development teams have been moving toward agile methods for years, many product managers are only now becoming aware of it. An agile approach applies collaborative and continuous improvement concepts to software development. It seems that agile teams do everything in a new way.

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70

Mironov Consulting

JULY 27, 2023

” Product: “We’re endlessly creating and updating demos, decks, product bulletins, release dates/roadmaps, FAQs, technical docs, checklists, cheat sheets -- but Sales hardly uses any of them, and still expresses deep frustration with us.  Sales  There’s something more systematic here.

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Userpilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. Overengineered products are difficult to use, filled with bugs, and instead of improving your users’ lives, they make them unnecessarily complicated. Why do developers overengineer software products?

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Intercom, Inc.

JANUARY 20, 2022

Since then, in anticipation of Intercom’s R&D plan for 2022, we started looking at our internal cadence of productivity and kicked off a project to evaluate each process from ideation to shipping. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product.

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Mixpanel

NOVEMBER 9, 2020

However, they don’t meet everyone’s data needs—particularly product teams’ BI tools are great at visualizing any data that can be queried from a data warehouse. The relative strengths and weaknesses can be summarized as follows. Analysis depth vs. breadth. Implementation. Implementation.

Data Visualization 111

Data Visualization Differentiation Analytic Tools User Testing 111

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. Getting this right allows your teams to work in lockstep together.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. Getting this right allows your teams to work in lockstep together.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. Much of the success here depends on how competent and motivated the CTO and their team is. Average salary: $192,383/yr.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? The marketing department is one of the most crucial in any company. Asana – a project management tool that helps you cut tasks into smaller sizes, assign them to relevant teams and individuals, and track progress.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Usersnap

MARCH 19, 2019

Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. Do you consider customer feedback?

User Testing 76

User Testing Feedback Software Development Team Review Research Software 76

Mironov Consulting

JUNE 28, 2018

So I see a distinct set of challenges and (therefore) required skills for enterprise product managers that are less important for B2C and low-end SMB product managers. Long Sales Cycles, Weak Attribution, Few Data Points. From social team: “4500 likes and retweets of our latest post!” Digging in: 1.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Amplitude

AUGUST 30, 2017

At the Product Analytics Summit in Seattle this past March, we chatted with some of our customers about how they use Amplitude as part of their product development toolbox. It helps you stay in tune with user needs and helps you make product development decisions that cater to those needs.

User Testing 71

User Testing Customer Feedback Analytic Tools Feedback Software 71

Userpilot

JANUARY 21, 2021

In this post – we will make it clear how Product Owner vs. Product Manager’s roles differ, what skills each need to have to excel in their roles, why you need both in your product team and when is a good time to hire for those roles! a Product Owner. a Product Owner. In a hurry?

User Testing 98

User Testing Customer Feedback Onboarding KPIs Product Management 98

Lenny Rachitsky

SEPTEMBER 3, 2024

Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. He spent the past decade as a VC and product leader helping world-class companies like Faire, Quizlet, and Ibotta accelerate their growth. Learn more here.

User Testing 132

User Testing Feedback Software Framework Onboarding KPIs 132

Mironov Consulting

FEBRUARY 6, 2020

Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. So we should take the time to propose various metrics, review them with our teams, argue a bit, and consider our first choices as experiments rather than instant full-year commitments. But metrics aren’t generic.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Gainsight

MARCH 19, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. So why are Success leaders often second-class citizens on the executive team?

Weak Development Team 59

Weak Development Team Data Visualization Reporting Tools User Testing 59

Intercom, Inc.

OCTOBER 15, 2020

Then I worked on “Pokemon: Mac and Cheese” for Kraft” Bob: When I was part of the new product team, we would not only design things we also worked with suppliers and would fly all over the world to actually get those lines up and running and do that kind of stuff. People keep talking about product market fit.

Research Software 265

Research Software Feedback Software User Testing Customer Experience 265

Ronke PM

AUGUST 16, 2023

Table of Contents Technical Support Customer Success/Relationship Managers Marketing Sales Team Data Scientist Finance UX Researcher UX Designer Content Designers and Conversational Designers Engineering Legal Security (IT) PMO (Product Management Office) (Bonus!)

Onboarding KPIs 52

Onboarding KPIs Weak Development Team Research Software Customer Experience 52

Mironov Consulting

MAY 18, 2024

Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.    Some are top-down command-and-control, others are freewheeling or consensus-driven or chaotically leaderless or run by a CEO who had a bad childhood. 

Technical Advisors 64

Technical Advisors Technical Review Weak Development Team Product Research 64

Mironov Consulting

DECEMBER 29, 2022

IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said  but not in consulting days or developer hours or use-it-or-lose-it prepaid service agreements.  There’s B2B software services companies work the other side of the problem.  The

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Gainsight

MARCH 9, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. So why are Success leaders often second-class citizens on the executive team?

Weak Development Team 52

Weak Development Team Data Visualization Reporting Tools User Testing 52

The Product Coalition

JUNE 4, 2018

Failure to enforce the current process and blaming the sales teams. There’s much research to be found on pricing strategies, especially for SaaS products, so I won’t write about it here. See which customer in your pipeline is likely to buy the product. Afraid to change the status quo.

Feedback Software 60

Feedback Software Research Software Weak Development Team User Testing 60

Mironov Consulting

SEPTEMBER 23, 2023

Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work  (“Our AI-based tech support lookup product will cut your support costs by 25-35%.”)

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

The Product Coalition

APRIL 2, 2018

Product Management can be an intimidating role. Traditionally Product Managers come from a design or development background, find they are good with people, and evolve their role into a Product Manager position. Good Product people can tell you important information on every aspect of the business. Team orientated.

Travel 60

Travel Feedback Software Weak Development Team Product Management 60

Split

AUGUST 18, 2022

You might discover that you’re saving time for both your team and your customers. We strongly recommend that you verify the claims of your vendors, or A/B-test on-line what your machine learning team has tested off-line. Running many tests to find the ideal price point should be a constant operation for your product marketing team.

User Testing 98

User Testing Customer Experience Product Research Testing 98

Userpilot

JANUARY 15, 2021

Analytics is one of the most important ways for identifying and validating ways of improving product metrics, as we’ll discuss in the next section. Why is Product Analytics important? 51% of people will never return to a company that they’ve had a bad experience with. Product analytics is objective. Source: mixpanel.com.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

AUGUST 30, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Collaborating with other teams : Working closely with sales, customer success, and product teams to ensure a seamless onboarding experience and drive product adoption. Book a demo to see it in action!

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 52

ProductPlan

MARCH 10, 2023

So much of what can go wrong with a feature release is related to poor execution of the broader feature launch process. Product teams find a never-ending opportunity to improve on what came before. However, the exception occurs at the end of the lifecycle when the team sunsets the product.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Product Bookshelf

JANUARY 9, 2021

Strong product teams use a variety of product discovery techniques to identify and address risk. The best teams tackle the biggest risks first. What is Product Discovery. A key theme in Inspired is that strong product teams practices separate discovery and delivery activities. Inspired by Marty Cagan.

Product Research 62

Product Research User Testing Feedback Software Customer Experience 62

The Product Coalition

MARCH 21, 2019

A Clear Product Strategy has Four Levels Getting lost in the maze of “strategy” can be very distracting for product managers. It’s not often clear how much time that a product manager should be spending on influencing or developing one, or at what level. Is the team delivering value every sprint?

Analytic Tools 60

Analytic Tools Strategy Technical Review Customer Experience 60

Innovatemap

MARCH 22, 2023

Why Founders are Struggling In addition to having product-market fit, founders now have to prove that they can turn their idea into a successful business. Fractional partners can be immensely valuable in: Finance HR Legal Design Marketing Product Fractional partners reduce the stress and costs of onboarding new team members.

Weak Development Team 52

Weak Development Team Reporting Tools Data Visualization Banking 52

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. I’ve had folks over to 1455 Market St, the headquarters of Uber, and I’ve reciprocated with visits to the Airbnb offices too. Impact on Airbnb supply growth: Medium.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Oren Steinberg

JULY 13, 2018

They seem to have validated initial value and growth assumptions, showing a promising product-market fit. They are torn across seeking investors, continuing bootstrap and expanding the team. An IoT B2B startup that developed a leading MVP and initial user base has raised $10M from private investors. Start with Why.

Startups 40

Startups User Testing Feedback Software Customer Experience 40

Intercom, Inc.

MARCH 29, 2022

Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox. We are dedicated to building the best, most innovative products on the market to drive the most impact for you, our customers. We’re here for you.”

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Usersnap

JANUARY 12, 2022

In short, the CPO oversees all aspects of a product’s vision, design, and development. They are essential in creating a robust and helpful product that fills a void in the market while addressing customer feedback. How Much Does a Chief Product Officer Earn? What Is a Chief Product Officer? .

Research Software 52

Research Software Feedback Software Analytic Tools Fractional CTO 52