The Product Coalition

JANUARY 10, 2021

Maybe everyone on your team is working hard to ship good, high quality software only to be faced with comments from different parts of the business about why things take forever to build. For the longest time, I pondered what was a good way to articulate speed in a software company. the real world. So if you want to go faster?—?

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Reporting Tools Product Management Product Manager Customer Experience 116

ProductPlan

MARCH 31, 2021

After a decade of working with others to launch successful SaaS products, I took the plunge to launch a startup in 2013. As I continued to help launch products, I realized that I was prepared to dive into entrepreneurial life myself. I believe that product management is a great training ground for entrepreneurship.

Product Management 98

Product Management Product Manager Product Research Customer Experience 98

Userpilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. Why are blogs one of the best ways to learn SaaS marketing?

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Analytic Tools Research Software Feedback Software Data Visualization 52

ProductPlan

MARCH 31, 2021

After a decade of working with others to launch successful SaaS products, I took the plunge to launch a startup in 2013. As I continued to help launch products, I realized that I was prepared to dive into entrepreneurial life myself. I believe that product management is a great training ground for entrepreneurship.

Product Management 94

Product Management Product Manager Product Research Customer Experience 94

Intercom, Inc.

AUGUST 30, 2022

As a founder, you may know exactly what tech stack you need to build your product – but what about when it comes to the tools you need to run your business? But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale.

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Reporting Tools Customer Communications Analytic Tools Data Visualization 163

The Product Coalition

AUGUST 13, 2018

How a financial services startup acquired 4MM+ users in 3 years. Product / Market Fit “Product/market fit means being in a good market with a product that can satisfy that market.”?—?Marc Marc Andreessen Good Market ? Photo from April 2017 Satisfactory Product ?

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Reporting Tools User Testing Customer Experience Definition 60

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos.

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Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

The Product Coalition

JULY 25, 2018

In the early stages of growth, losing customers might indicate that you do not have a product-market fit. I’ll also discuss potential solutions for each of those reasons for churn. Product Onboarding Great product onboarding is critical to customer success.

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Reporting Tools Onboarding KPIs User Testing Customer Experience 60

Userpilot

AUGUST 28, 2024

This involves not only collecting feedback but also actively implementing changes based on that feedback to refine the product and meet user needs effectively. Looking into tools for product coordinators? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Mironov Consulting

JANUARY 17, 2017

If all we see are what our major account teams bring us when the standard solution doesn’t work, we get a deeply biased impression. That leads us to mis-prioritize the needs of the (big) few over the many mid-tier users and broader growth markets. And custom development is an entirely different business than productized software.).

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User Testing Product Research Reporting Tools Data Visualization 32

Userpilot

JULY 6, 2021

How many people should there be in your SaaS product marketing team? When should you start building a product marketing team and what role should you hire first? Let's talk about how to build and structure product marketing teams for SaaS products. SaaS product marketing team structure.

Research Software 94

Research Software Feedback Software Product Marketing Marketing 94

Intercom, Inc.

OCTOBER 29, 2019

For example, our Finance team is now able to confirm whether new customer growth is up in our target segments. You’ll reduce the chance of misunderstanding and increase your freedom to operate if everyone is aligned on the problems to be solved and the principles your solution must reflect. Assessing progress on our strategy.

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User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. Speed, the ability to move and improve, to iterate and innovate, is paramount, and if you listen to Intercom on Product regularly, this probably sounds familiar. People want to believe in the process and how they’re building software.

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Feedback Software Reporting Tools Product Research Data Visualization 249

The Product Coalition

MARCH 9, 2020

A pattern I’ve seen 4 or 5 times seems worth describing, since other folks may be experiencing it: a very early-stage B2B/enterprise company brings on a full sales team before finding product/market fit. Combine Lean Startup validation with quick revenue? Have they gone to their manager to demand a solution?

User Testing 78

User Testing Enterprise Weak Development Team Product Research 78

svpg

SEPTEMBER 30, 2016

There are essentially three ways for a product manager to work, and I argue only one of them leads to success: They can escalate every issue and decision up to the CEO. Their code base had diverged and it was extremely slow and costly for Microsoft to be implementing Word separately for each platform: Windows, DOS and Mac.

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Reporting Tools Analytic Tools Customer Experience Technical Review 160

Userpilot

MARCH 6, 2020

Sophia Benhaddou – Managing Partner and Product Manager at Excelway – – online meeting facilitation tool suite. Olga Springer – Product Manager / Product Owner at SentiOne – a social media listening and internet monitoring tool. Women in SaaS. Women in SaaS. What is your background?

Research Software 131

Research Software Analytic Tools Feedback Software Reporting Tools 131

Mironov Consulting

MARCH 4, 2020

A pattern I’ve seen 4 or 5 times seems worth describing, since other folks may be experiencing it: a very early-stage B2B/enterprise company brings on a full sales team before finding product/market fit. Enough solution details to answer reasonable follow-on questions. Combine Lean Startup validation with quick revenue?

User Testing 69

User Testing Enterprise Weak Development Team Product Research 69

Mixpanel

FEBRUARY 23, 2021

Table of Contents The problem with defining product-market fit In search of quantitative indicators of product-market fit 6 things about measuring product-market fit 1. With that in mind, product-market fit is a spectrum 4. Once you find product-market fit, it’s not static 6.

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User Testing Product Research Onboarding KPIs Startups 130

Lenny Rachitsky

SEPTEMBER 3, 2024

The post includes a plug-and-play benchmarking tool to identify your biggest growth opportunities, 10 of the most powerful levers for scaling your app, and case studies from the world’s top consumer subscription companies. Calculate your company’s recent performance against each metric.

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User Testing Feedback Software Framework Onboarding KPIs 103

Intercom, Inc.

NOVEMBER 27, 2019

As the team at the Saas Commerce Platform Paddle has learned, real growth is about entering new markets – and that takes thoughtful attention to pricing, making inroads into new geographic regions, deciding whether to move upmarket (or downmarket), and offering new standalone products instead of bloated features tacked onto old ones.

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Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And so after a few more years doing that, I left and joined a startup. At the same time, I was doing a bunch of startup advisor work.

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Feedback Software Research Software User Testing Reporting Tools 209

The Product Coalition

FEBRUARY 26, 2022

I even know some highly effective organisations with hundreds of thousands of users who just have product designers instead of product managers in most of their squads and are seeing positive results. The issue feels a little more systemic. Using these ideological tools for your own sanity is great.

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User Testing Weak Development Team Customer Experience Customer Feedback 178

Userpilot

JANUARY 15, 2021

This post will help you wrap your head around the main concepts in product analytics, and how to implement them to grow your product! Here are the need-to-know takeaways: What is Product Analytics? It’s the tools and methods you use to understand user behavior within your app. Why is Product Analytics important?

Data Visualization 60

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 60

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. Our platform is a unified system.

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Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

FEBRUARY 11, 2021

In the race for market share, startups try to close the gaps on the incumbent companies, while these try to build new, differentiator features. Paul Adams said, “Innovation to me means doing something new and different and better with market impact.” Do you think most startups have that grasp?

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Feedback Software Reporting Tools User Testing Differentiation 129

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. Just look at subscription analytics startup ChartMogul whose brand and product are now a household name in the SaaS community. Poor marketing.

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Weak Development Team Analytic Tools Data Visualization Reporting Tools 183

Andrew Chen

NOVEMBER 13, 2018

It experimented with a ton of different organizational configurations – I joined a few years after it was created and spent about 3 years there, and spent most of my time on driving growth on the rider side of the platform. In the same way, we can build growth teams as a system too. They are key to how we work within a company.

User Testing 110

User Testing Customer Experience Reporting Tools Data Visualization 110

Intercom, Inc.

AUGUST 25, 2020

If you’re short on time, here’s a few quick takeaways: As your company evolves so too do your product marketing needs – you’ll be selling to a wider range of use cases and a lot more customers. Product people need to think end to end. The democratization of software adoption doesn’t necessarily work at scale.

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Marketing Feedback Software Onboarding KPIs Reporting Tools 238