Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Despite having started her career in banking and finance, when Natasha moved to Bulb, a renewable energy supply company based in the UK, she encountered the challenges of scaling a support team firsthand.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Product Management University

JANUARY 8, 2024

For all of you pre-sales solution consultants and sales engineers looking for new ways to differentiate your demos, step away from your products for a quick minute. How Solution Consultants Become the Key to Differentiation If you’re a pre-sales solution consultant, there are two parts to the differentiation equation.

Research Software 147

Research Software Consulting Healthcare Differentiation 147

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 131

Research Software Analytic Tools Feedback Software Reporting Tools 131

TechEmpower - Product Management

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. This shift allows business to reallocate human resources to more complex and strategic roles, or eliminate those positions entirely.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Intercom, Inc.

OCTOBER 18, 2021

The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. A $99 B2B SaaS app will define engagement very differently to an e-commerce website. But how do these concepts translate into real product improvements? Not all products are the same.

Data Visualization 269

Data Visualization Analytic Tools User Testing Research Software 269

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 88

Research Software Feedback Software Analytic Tools Onboarding KPIs 88

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. The app will also provide news and educational content on investments, maturity details for FDs and RDs, and statistical spending insights. Developing applications that cater to this large market can have a widespread positive impact.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Reporting Tools 95

Intercom, Inc.

APRIL 30, 2020

is a special four-part series on Inside Intercom that explores how people across many industries and countries are managing to persevere with the help of technology. O ff the clock – how are folks socializing and what tools are helping them? M arket – how are businesses coping with the move online?

Research Software 211

Research Software User Testing Government Customer Experience 211

The Product Coalition

SEPTEMBER 24, 2024

In others, though, it’s clear they’re more of a response to market demand than a well-thought-out solution. A lot of teams have found chatbots to be useful, and some are even adding content tools into their products. It’s about driving the right behaviors that make the solution stick. It’s not just about solving problems.

Artificial Inteligence 124

Artificial Inteligence Reporting Tools Data Visualization Research Software 124

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Dialogue management may use rule-based systems, state machines, or machine learning models to decide the chatbot’s responses.

Artificial Inteligence 140

Artificial Inteligence Reporting Tools Feedback Software Research Software 140

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. For example, our Finance team is now able to confirm whether new customer growth is up in our target segments.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

UX Studio: Product Management

JULY 29, 2021

Knowing how to sell UX research is an important part of every UX researcher’s toolkit. I didn’t get into research to end up doing sales,” might you say. First, we’ll start by seeing how knowing how to sell research will help you in your UX journey. Especially as you progress towards more influential positions.

Research Software 110

Research Software User Testing Product Research UX 110

Mind the Product

MAY 24, 2019

Working with local businesses, community organisations, social workers, local government agencies, and, of course, the residents at the heart of this research effort, Bernise and her team employed a variety of research methods to understand what was really going on in the district. Quantitative Research: The “What”, not the “Why”.

Research Software 173

Research Software Data Visualization Government Education 173

Intercom, Inc.

OCTOBER 8, 2018

The reason I’m showing you this is to make you really see that I was in your shoes, and over the last 10 years, a lot has changed when it comes to how I think about research, about design, about product management, the difference between those things, but most importantly, the role of UX inside any company of any size.

Analytic Tools 220

Analytic Tools Research Software User Testing Data Visualization 220

Userpilot

DECEMBER 7, 2023

It will also guide you through uncovering and harnessing these insights in your SaaS business. For instance, market research data can help you decide on effective product management strategies. Weak finances may reveal the need for hiring freezes or lead you to postpone any market expansion plans. Gather data.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Intercom, Inc.

OCTOBER 29, 2020

Frequent touch points and positive interactions will create strong relationships and build customer loyalty. I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. Make it easy for customers to talk to you, and vice versa.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Generative AI enables companies to innovate rapidly, adapt to market changes efficiently, and establish a leading position in their industries.

Generative AI 112

Generative AI Data Visualization Reporting Tools Research Software 112

Intercom, Inc.

JULY 7, 2022

But when it comes to software, we don’t have those same checks in place, and it’s far more common to build products and services that don’t take into consideration people with disabilities. There was no solution they could use, so they built one. So why is it that accessibility is not a priority when developing software?

Research Software 118

Research Software Product Research User Testing Weak Development Team 118

Mixpanel

SEPTEMBER 21, 2023

Why wouldn’t the same go for building apps? After amassing eight million dollars and tens of thousands of engaged followers online behind his moniker, Xu has taken his learnings and applied them to AfterHour , the new social media app he’s purpose-built for “degen” traders like himself. They say write what you know.

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

The Product Coalition

APRIL 8, 2020

One great example is a project at the Heineken company where a product team chose to build customer onboarding software before validating their ideas with real customers. Fortunately they were able to course correct and instead, built a customer relationship management (CRM) tool that met the needs of customers and Heineken sales teams.

User Testing 78

User Testing Research Software Feedback Software Product Research 78

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. Ugly research practices are rearing their heads. Image by Nick Bolton.

User Testing 121

User Testing Product Research Research Software UX 121

Userpilot

JULY 6, 2021

How many people should there be in your SaaS product marketing team? Let's talk about how to build and structure product marketing teams for SaaS products. Table of Contents: What does a SaaS product marketing team do? Table of Contents: What does a SaaS product marketing team do? Conclusion.

Research Software 94

Research Software Feedback Software Product Marketing Marketing 94

Mind the Product

JANUARY 17, 2018

For example, if they are building an online education platform, they may define the ideal key behavior in concrete terms like, “Add online course schedule to their calendar, right after signing up for the course” or “Get to min 30 or 40 in their first online course.”. A Good Behavioral Product Manager Reviews Existing Research.

Data Visualization 132

Data Visualization Product Management Product Manager User Testing 132

The Product HQ

JUNE 1, 2024

Are you curious to learn the top finance product manager skills recruiters are looking for? Finance PMs occupy a unique position within the world of product management. Since finance PMs are responsible for a specific niche of products, recruiters who scout for them look for a particular set of skills in candidates.

Finance 52

Finance Data Visualization User Testing Analytic Tools 52

Roy Madden

MARCH 22, 2022

In this article, we’ll show you how to use Leo to: Monitor critical vulnerabilities and zero-days Research the behavior of specific threat actors and malware families Understand the threat landscape around your industry Track niche cybersecurity topics. Research the behavior of specific threat actors and malware families.

Research Software 93

Research Software User Testing Product Research Reporting Tools 93

UX Planet

JULY 11, 2024

Transforming Google Pay with AI: Personal Finance Made Simple and Engaging. Context Many young professionals struggle to manage their finances due to a lack of personalized tools and knowledge. Context Many young professionals struggle to manage their finances due to a lack of personalized tools and knowledge.

Research Software 76

Research Software Data Visualization Feedback Software Onboarding KPIs 76

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

The Product Coalition

NOVEMBER 19, 2020

He’s been applying for positions for months and has found it nearly impossible to get an interview. More than many other roles, PM positions tend to have stringent qualifications for desired applicants. But, if one is systemic and patient in their search, making a successful switch is very achievable. John doesn’t have that.

Technical Review 161

Technical Review Product Management Product Manager Research Software 161

Mironov Consulting

AUGUST 8, 2017

I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. And it’s exhausting prefacing every conversation by (re)defining terms: “for this user story, the customer is the sys admin who configures our CAD software, not the architect sketching out buildings. Wasted energy.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Modus Create

OCTOBER 13, 2020

According to research by QSM , the average software project takes almost a year to complete, and includes dozens of unneeded and unused, yet complex features. It’s not a secret, and it has more to do with people than it does with technology. And, we had to deliver this solution using the minimum amount of team effort and time.

User Testing 98

User Testing Research Software Product Research Analytic Tools 98

Intercom, Inc.

JULY 11, 2019

Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. Taking HubSpot or maybe Intercom even for example: relatively well funded companies with a relatively happy history when it comes to financing and stuff like that.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

UX Planet

JANUARY 12, 2024

It’s unclear why Dall-e, Writing, Productivity, Research & Analysis are selected as the top-level categories. There are no categories like Finance, Travel, or Health. The category “Dall-e” is basically image generation, but it has the name of the tool rather than the action that the user wants to perform using it.

ChatGPT 93

ChatGPT UX Finance Research Software 93

The Product Coalition

OCTOBER 6, 2020

Jared Feldman, Founder & CEO of Canvs At a fireside chat at Meetup HQ in New York City, Jared sat down with Greg Battle , Chief Product Officer at finance intelligence company, Laso to discuss Canvs products, the world of qualitative analytics, and what it takes to build a business dedicated to understanding the power of empathy.

User Testing 147

User Testing Data Visualization Product Research Research Software 147

Intercom, Inc.

FEBRUARY 1, 2018

Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation. How did you get yourself into that position? You could only exchange multimillion dollar derivatives on some kind of energy platform. We use a multi-touch attribution system. It was very successful.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation (DT) is the process of leveraging digital technologies and data to create value and gain a competitive edge in today’s rapidly changing digital economy.

Artificial Inteligence 135

Artificial Inteligence Data Visualization Analytic Tools Research Software 135

Nulab

SEPTEMBER 22, 2021

Competitive positioning is a way to assess the market, suss out your competition, and work out whether your offering is a viable means of making money. Research part 1: Qualitative research for competitive positioning. Any good positioning strategy begins with plenty of research. Yahoo Finance.

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

Intercom, Inc.

NOVEMBER 25, 2019

It’s also fair to say that the likes of Uber, or WeWork, or Airbnb, they’re not just defined by their app. Most of them are more like us in that they probably have a software product and they probably sell it. And if your product positioning is off or your marketing strategy is off, it doesn’t really matter.

Product Strategy 187

Product Strategy Strategy Research Software User Testing 187