PMLesson's Ace the PM Interview

APRIL 26, 2022

Three huge economic sectors employ the majority of data scientists or analysts: finance, insurance and professional services. Data analytics professionals are typically comfortable with a wide range of technical programs and tech tools and are also skilled at coding.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Gainsight

APRIL 2, 2021

Okta provides identity protection and secure technology, utilizing their “Identity Cloud.” It is more than configuring software according to others’ requests. More broadly, Customer First operations also include support, professional services, and everything post-sales that dives into the current customer base.

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

Centercode

FEBRUARY 18, 2021

In the early 90s, the technological landscape was a very different place. And the idea of a home filled with technology that could wirelessly communicate not only with you but other pieces of technology was, for most, as out of reach as something on the Jetsons. Internet access wasn’t available in the average household.

Customer Experience 59

Customer Experience User Testing Feedback Software Data Visualization 59

Mind the Product

NOVEMBER 30, 2017

I imagine many of you get more than 5,000 people signing up and using your service each year. For example if a customer is refused insurance by an automated system they can call and ask for a manual review. Likewise your privacy policies and data protection policies may need to be reviewed.

Data Visualization 89

Data Visualization Technical Review Reporting Tools Technical Advisors 89

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A billable).  Building

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

The Product Coalition

MAY 22, 2019

It’s the tool I get asked about the most. In fact, of all the management tools, OKRs are the easiest to misuse, overuse and abuse?—?many Lean Product Management In this workshop I will walk you through the principles and tools of lean product management?—?how OKRs are a tool to capture and communicate goal. Reduce avg.

Reporting Tools 60

Reporting Tools Onboarding KPIs Weak Development Team Workshop 60

The Product Coalition

DECEMBER 27, 2023

Building effective teams with people from different disciplines can be challenging due to various circumstances. This exposure to different cultures, generations, and belief systems has shaped my understanding of what true cross-functional collaboration looks like. Let’s explore strategies for how we can tackle these challenges.

Analytic Tools 133

Analytic Tools Weak Development Team Reporting Tools Technical Review 133

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

svpg

SEPTEMBER 30, 2016

Their code base had diverged and it was extremely slow and costly for Microsoft to be implementing Word separately for each platform: Windows, DOS and Mac. However, the Mac community was also very vocal, with passionate fans of their platform, and is also important to note that this community had very little love for Microsoft.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

StubHub

AUGUST 8, 2019

They work across many departments at StubHub, including finance, marketing, and communications. A majority of our interns work on teams within Product & Technology. They are placed on important projects that will eventually go live on our platforms in front of their very eyes. They have a tireless work ethic.

Analytic Tools 8

Analytic Tools Feedback Software Reporting Tools Data Visualization 8

Mironov Consulting

MAY 24, 2022

and are then re-assigned elsewhere, leaving orphaned software that is quickly discarded without essential bug fixes or v1.1  But Engineering usually tracks this, and the Finance team reports it to our CFO and Board every quarter.  Thus  (See Teresa Torres’s bestselling product book.) features.  Commitments

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

Mironov Consulting

MARCH 26, 2022

Most of our tools and processes around product/feature prioritization are heads-down analytical: RICE, opportunity trees, Kano, weighted 16-column spreadsheets, WSJF, Eisenhower, whatever.  Our At least in the B2B software product world, I haven't found that to be true. Then Engineering has to support them.  Most

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

The Product Coalition

MARCH 8, 2020

How Heineken and xDesign Applied Customer Research and User Testing Techniques to Build Digital Services Heineken N.V. They are well known for their marketing campaigns that resonate with consumers worldwide, and the company has reported revenues of 2.17 is a multinational company that develops and manufactures beverages.

User Testing 79

User Testing Customer Experience Customer Feedback Feedback Software 79

Mixpanel

MAY 5, 2021

Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. He was the Director of Product at Slack, focused on growth in the freemium, self-service business. Arguably, killing portions of a product is one of the most challenging aspects of leadership.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Gainsight

JUNE 10, 2021

Jamf has mastered using 360-degree views, scorecards, and reporting to shift their teams from reactive to proactive. . They evolved their Health Score and devised a new scorecard system aligning each of their customers’ segments. Nominated by Ben Michael, Director, Customer Operations, Jamf. Congratulations to Sonotype!

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That ” Building software is as much art as science.  There's

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Bryce York

FEBRUARY 12, 2020

Turn solutions into problems. Are you focusing too much on problems or solutions? Most systems incorporate some form of business impact, risk, and effort. Once you’ve got your proposed clusters, take it to the leadership table and decide how you want to split your resources and energy across the categories.

Feedback Software 40

Feedback Software Reporting Tools Customer Experience Onboarding KPIs 40

Modus Create

APRIL 24, 2024

Your teams are a treasure trove of knowledge, documenting their work across various tools: they write procedures in Word files on Google Drive, save PowerPoint presentations in SharePoint, and export Jira reports into Excel workbooks. Have you ever calculated the time spent searching for information across all these platforms?

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition. Fast forward one year.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Andrew Chen

NOVEMBER 13, 2018

It experimented with a ton of different organizational configurations – I joined a few years after it was created and spent about 3 years there, and spent most of my time on driving growth on the rider side of the platform. In the same way, we can build growth teams as a system too. They are key to how we work within a company.

User Testing 110

User Testing Customer Experience Reporting Tools Data Visualization 110

Business of Software Conference

OCTOBER 29, 2018

Wade Foster (CEO/Founder, Zapier) – Building Operating Cadence with Remote Teams from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? The way that we do one on ones one-on-ones is very specifically for their direct report.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Intercom, Inc.

SEPTEMBER 20, 2018

They can be difficult to diagnose, and if sales and marketing don’t have a healthy relationship, things can devolve into pointing fingers instead of working together to find solutions. I actually had a marketing role where I helped build out lead scoring and lead nurturing processes before there were many automation tools for these jobs.

Marketing 99

Marketing Weak Development Team Data Visualization Analytic Tools 99

Mironov Consulting

MAY 1, 2017

This is where medium-to-large companies have product managers sprinkled around, but without a single point of leadership or concentration. Are we pushing templates and review processes instead of strategy? You’d never consider a CFO with only second-hand theoretical knowledge of corporate finance. Shipping Your Org Chart.

Reporting Tools 93

Reporting Tools Analytic Tools Customer Experience Feedback Software 93