Userpilot

MARCH 9, 2025

The solution seems obvious: improve your customer research process. This article will walk you through what customer research really is, from choosing your research methodology to recruiting participants, analyzing feedback , and beyond. What is customer research in SaaS?

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UX Planet

APRIL 9, 2025

Its nearly impossible to improve a design without feedback from others. By the end of this step, you should be able to clearly outline the value the app provides to both the user and the business. Clarify Stakeholder Expectations What does the product team plan to do with the feedback? Illustration by Craftwork Design.

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UX Planet

FEBRUARY 3, 2025

Youre not just showcasing your skillsyoure selling your ability to solve problems, think creatively, and make users fall in love with yourdesigns. But heres the kicker: hiring managers and ATS systems dont have time to decode your brilliance. Designed user-centered interfaces based on extensive user research and testing.

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Roman Pichler

APRIL 5, 2022

For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies. Collect feedback. Close the meeting.

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Weak Development Team Product Manager Product Management User Testing 304

Alchemer Mobile

APRIL 11, 2019

Although all apps are published to the same app stores, customer expectations and use cases vary tremendously between app categories. It’s important to remember that all apps aren’t expected to be created equal, and app publishers shouldn’t all take the same approach to engagement and user experience.

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Finance Feedback Software User Testing Customer Experience 203

Alchemer Mobile

NOVEMBER 1, 2024

The numbers behind smartphone and app use, though, are truly mind-blowing. Consider these statistics : Smartphone users access an average of 30 mobile apps in a month, at an average rate of 10 every day. Mobile apps are expected to generate more than $935 billion in funds by the end of 2024. In 2022, 3.8 In 2022, 3.8

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The Product Guy

MARCH 14, 2017

Soon the whole team was standing behind the designer’s screen shouting new ideas and tips about the layout, the colors, the icons, the fonts and everything else. Frame them from the user’s perspective, and tell them why the given problem is worth it to be solved. These are low-fidelity materials, the goal is to get feedback quickly.

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Userpilot

OCTOBER 28, 2024

This survey can help you deliver tailored content to your audience with different onboarding elements: interactive walkthroughs , resource center , user onboarding checklists, tooltips, and surveys. Determine user roles to tailor their experiences. …and tailored in-app tutorials to introduce core features.

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User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

MARCH 12, 2024

With several cloud-based software solutions popping up each day, SaaS user management is no longer an afterthought. This article explores key tips and best practices to streamline your SaaS user management process and create a productive and secure work environment.

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Analytic Tools Feedback Software Customer Feedback Data Visualization 105

Roman Pichler

JANUARY 8, 2019

A digital product is commonly redeveloped for two reasons: It has accumulated too much technical debt or its technologies are outdated, but the product is still needed—be it to generate revenue, support other revenue-generating products, or automate business processes and increase productivity. Take Microsoft Office as an example.

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UX Planet

JANUARY 12, 2025

Tips and Insights to Create Intuitive, User-Centered DataTables Data tables provide a structured way to organize and manage information, making it easier to analyze and visualize data effectively. Well-designed tables enable users to access, analyze, and act on critical information quickly and accurately.

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Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. TL;DR To offer a positive user experience, you first need to understand customer needs and pain points.

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User Testing Customer Experience Analytic Tools Research Software 111

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ?? Don’t you agree?

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Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

NOVEMBER 17, 2024

You can gather all the user feedback or behavioral data you want or even generate tons of Google Analytics reports. Kevin has almost a decade of experience working at some of the world’s most innovative software companies. Kevin has a few tips covering everything important. But why bother fixing it?

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Data Visualization Analytic Tools Software Review Feedback Software 93

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Put simply, the higher the fidelity, the higher the quality of the feedback you will receive. But does true originality exist in design or is it always influenced by what came before?

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User Testing Feedback Software Research Software Customer Experience 283

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. What is software adoption? Let’s go over the concepts: TL;DR.

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Userpilot

APRIL 6, 2022

How do you make your first-time user experience (FTUE) so good that people want to keep using your product to meet their needs? That’s because first impressions matter, especially in the SaaS world, where users can easily switch to alternative solutions when they perceive yours to be too difficult to engage with.

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Userpilot

APRIL 27, 2023

How do you create in-app surveys that give the user sentiment insights you need to build valuable products? We kick off by discussing the benefits of in-app surveys and exploring their different types. TL;DR In-app surveys are short questionnaires used for collecting feedback from users. Book the demo!

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UX Planet

NOVEMBER 18, 2024

Or: Helping users understand and instantly fall in love with a new product IdeaPilot AI — Onboarding design for AI-powered SaaS platform If you have a complex, sophisticated product and you want it to engage users and solve their problems, what you need is proper onboarding. Onboarding should be their guide.

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Userpilot

JUNE 28, 2024

With various methods and best practices flying around, you might be wondering how to collect customer feedback for your SaaS in the best way possible. To make your job easier, we’ve compiled some tried-and-true strategies and ways of collecting actionable user insights in this guide. Let’s dive right in!

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Feedback Software User Testing Customer Feedback Analytic Tools 102

The Product Guy

NOVEMBER 21, 2018

A Customer Advisory Board (CAB) is a strategic source of feedback from people that have already purchased your product or may in the future. Get early feedback on UX efforts and how they attempt to solve customer needs. Ensure you encourage discussions that elicit NEW ideas and effective solutions to these ideas. Prioritization.

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Userpilot

MAY 1, 2024

Having a customer engagement platform in your toolbelt can greatly increase your conversions, and help you drive business success. Here are 12 of the best customer engagement platforms in 2024! Userpilot is the best in-app customer engagement solution for web apps. Whatfix is the best employee engagement platform.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. What is an in-app resource center?

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Userpilot

JULY 21, 2022

Interested in providing better customer experiences with customer experience automation? The SaaS market is competitive, and it’s not enough to have a good product. Many brands have great products but what makes you stand out from the competition is customer experience (CX). What is customer experience (CX) in SaaS?

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Feedback Software Customer Experience Reporting Tools Data Visualization 98

Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. .

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Feedback Software Customer Experience User Testing Customer Feedback 145

Usersnap

APRIL 17, 2021

This article is brought to you by Usersnap, a top-rated customer feedback software that helps your business to grow by understanding your customers and taking product decisions with confidence. Well, bring together all the books relevant to information technology and bundle them together. Tip 1: Find your niche.

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UX Planet

FEBRUARY 6, 2025

To address this gap, Fintech companies and neobanks have transformed the financial services landscape by launching apps that break away from traditional banking approaches. These platforms are not only distinguished by their vibrant, authentic and eye-catching interface designs but also by their innovative approach to customer engagement.

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Banking Data Visualization Feedback Software Customer Experience 79

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Create an inclusive user experience design process.

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Feedback Software Analytic Tools Customer Experience Research Software 98

Product Talk

APRIL 5, 2023

Ellen shared her challenge with the Continuous Discovery Habits Slack community and was able to use this feedback to make some changes to the way she approached brainstorming. To come up with solution ideas, Ellen started running solution brainstorming sessions with the team. But she was coming up against a bit of a roadblock.

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Userpilot

MARCH 30, 2025

A great user onboarding experience shouldnt stop at your web app. Your mobile users need just as much support and probably have even less patience to figure things out on their own. You can build onboarding carousels, push notifications, in-app messages , and surveys from a single dashboard.

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UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

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Reporting Tools Feedback Software Government Systems Review 105

Userpilot

JULY 2, 2024

A self-service data platform is the backbone of informed decision-making and a growing SaaS business. But how do you choose the right data platform for product analytics ? Let’s go over what a data platform is, its importance, and the must-have features you should consider to choose the right platform for you.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Research Software 105

Userpilot

DECEMBER 10, 2022

By reducing friction in your user experience, you will improve engagement , drive loyalty and retention, and ultimately boost conversions. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction. What is user friction?

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Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

APRIL 29, 2024

What goes into creating a solid SaaS business model? Using the right SaaS design principles can help you build a product that offers value to users. That, in turn, can help drive user engagement and product adoption. Providing easy website navigation for new visitors helps convert them into free trial users.

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Feedback Software Research Software Analytic Tools Customer Experience 105

Userpilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 105

Modus Create

JANUARY 15, 2025

De-risking your 2025 initiatives Why every intelligent app must start with a PoC By Jill Antweiler Posted in Product Published on: January 15, 2025 Last update: January 15, 2025 As we settle into 2025, many executives are eyeing ambitious initiatives to leverage new technologies and drive innovation. What is an intelligent app?

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