Userpilot

AUGUST 18, 2024

Perform market research and define your target audience A successful product strategy is built on a solid foundation of customer understanding. Thus, you must conduct thorough market research to understand who your ideal customer is and what they need. Always prioritize features that directly impact customer satisfaction.

Data Visualization 105

Data Visualization Strategy User Testing Product Research 105

Intercom, Inc.

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Declan Ivory , VP of Customer Support at Intercom.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

UX Studio: Product Management

JULY 14, 2021

As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. On a call, we will discuss your challenges and motivations to craft a customized solution for your organization. .

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Let’s begin with what makes you unique as a customer success professional. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Core CSM competencies.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Gainsight

AUGUST 6, 2021

How involved is your Customer Success team in product launches? Customer Success brings a deep understanding of customers’ needs and pain points. Within your organization, customer feedback is likely being funneled across different functions—product, marketing, sales, customer success, etc.

Product launches 52

Product launches Customer Feedback User Friction Onboarding KPIs 52

Userpilot

MAY 26, 2021

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product. Conclusion.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

UX Studio

JANUARY 24, 2024

She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. But I also advise designers not to oversee the business side of the relationship. Karthik: That’s amazing.

Research Software 63

Research Software Feedback Software UX User Testing 63

Userpilot

MAY 1, 2021

Are you just starting to put together a Voice of the Customer (VoC) program? There are a lot of both in-app tools and outside the app methods of collecting user sentiment data to understand what your users really want, we’re going to show you the best practices and which common mistakes to avoid.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

If you have advised any of these people with tasks like product growth, pricing strategy, or market sizing, be sure to note that on your resume! Technical Skills While not always needed, technical skills are very much desired for most PM roles. Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Business of Software Conference

JUNE 29, 2020

what to build, what programs to roll out, how a process should work), our company’s solutions are only as good as we are. Teresa Torres (Product Discovery Coach, Product Talk) – Managing Outputs vs Outcomes from Business of Software Conference. Do we create any value for our business for our customers?

User Testing 59

User Testing Feedback Software Product Research Research Software 59

Department of Product

JUNE 27, 2022

Who does technical leadership? Instead, they should set up a standard approach for local leadership groups, and then let the local team customize it to their needs. Give them lots of support and direct feedback. This is a pain point for the Triad model. Who does project management? Sometimes it would be fine.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

Userpilot

AUGUST 12, 2024

According to him, there are three critical dimensions to ensuring agile, customer-centric product operations: Product development : Frequent releases and updates allow for responsiveness to customer feedback , proactive problem detection, and maintaining high user satisfaction. Marty Cagan’s latest book: Transformed.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Gainsight

DECEMBER 20, 2023

Good data has never been more important to effectively interact with customers both in and outside your product. Knowing how deep (or shallow) customers’ product adoption may be is critical to driving them to achieve value, engaging at the right moment in the right channel, and improving overall customer and user experiences.

Data Visualization 52

Data Visualization Analytic Tools User Testing Customer Feedback 52