Product Talk

MAY 8, 2019

That’s why case studies are so valuable. This is why I’m really excited to share today’s case study with you. FCSAmerica is one of 70 Farm Credit associations in the country, but unique in the fact that they are one of only a few that have a technology shop and build their own tools. Our industry is too old. Tweet This.

Product Research 162

Product Research User Testing Feedback Software Customer Feedback 162

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Put simply, the higher the fidelity, the higher the quality of the feedback you will receive. Real-life experiences and people can inform solutions.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. .

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

JULY 29, 2024

Using software for product management. This article will examine some of the best product management software in the market. TL;DR Choose a product management platform with advanced features, a user-friendly interface, customization, third-party integrations, scalable pricing, robust security , and collaboration features.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. I am a user experience practitioner from the day I started thinking about life.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

UX Planet

DECEMBER 6, 2024

How do you create an experience that captivates users and enhances their learning journey? How can you balance functionality with aesthetics, ensuring your app is both intuitive and visually appealing? Satisfaction leads to positive reviews, recommendations, and increased user retention.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace. Image Credit: Karena E.I Image Credit: Karena E.I Image credit: Karena E.I

Customer Experience 93

Customer Experience Data Visualization Research Software Feedback Software 93

The Product Coalition

AUGUST 17, 2021

They wanted to be part of the solution. The product manager should fall in love with the problem but definitely not with the solution. The product manager doesn’t come to us with problems but with solutions. How much time we want to spend on developing the solution. Solution ?—?The And this time cannot be exceeded.

Feedback Software 154

Feedback Software Analytic Tools Reporting Tools Research Software 154

The Product Coalition

AUGUST 4, 2022

In developing live streaming digital solutions for years, we’ve collected quite a massive of valuable insights, industry challenges, app feature trends, and development key points that will help you pave the way to building a demanded high-quality streaming platform. Its market share is projected to reach $534.37

Feedback Software 127

Feedback Software Technical Review Weak Development Team User Testing 127

Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications. Want to learn how?

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Reporting Tools 87

Userpilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. The benefits of using funnel analysis tools range from creating personalized customer experiences to optimizing conversions at important touchpoints.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Reporting Tools 87

The Product Coalition

SEPTEMBER 9, 2022

You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? In many revenue models, profitability at a user level occurs with repeat customers, or constant users of the product, versus when they first enter. How do I measure my retention rate?

Feedback Software 127

Feedback Software Analytic Tools User Testing Data Visualization 127

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. What is SaaS UX design? Why is UX design important in SaaS?

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Product Talk

APRIL 10, 2019

Today, I want to share a case study with you about one of those bright spot teams. The team already valued user research and user experience design. We had built confidence interviewing customers , and were strong on framing the problem—separating the problem space from the solution space.

Product Research 151

Product Research User Testing Data Visualization Reporting Tools 151

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Play video tutorials directly in-app.

Feedback Software 77

Feedback Software Analytic Tools Research Software Data Visualization 77

Userpilot

JUNE 2, 2024

They also help create a personalized customer experience and improve product adoption. However, with so many customer intelligence tools available, how do you select the right one? If you’re in two minds about which customer intelligence software to use, we’ve got you covered.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Userpilot

JUNE 28, 2024

With various methods and best practices flying around, you might be wondering how to collect customer feedback for your SaaS in the best way possible. To make your job easier, we’ve compiled some tried-and-true strategies and ways of collecting actionable user insights in this guide. Let’s dive right in!

Feedback Software 74

Feedback Software User Testing Customer Feedback Analytic Tools 74

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Data Visualization 86

Userpilot

MAY 25, 2022

A SaaS knowledge base is a collection of structured documentation that provides instant customer support. The terms knowledge base, resource center, and help center are used interchangeably and mean the same thing in SaaS. Play video tutorials directly in-app to ensure users replicate the instructions easily.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

DECEMBER 6, 2022

Understanding how customers are using your software is key to designing a better product that meets their needs. Access to this type of data can help you to locate bugs and friction in your app, enhance user experience, and retain more customers. Identify if the reason for drop-offs is the lack of proper in-app guidance.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 87

Userpilot

AUGUST 17, 2024

Zoezi is an all-in-one platform for the wellness industry. TL;DR Challenge : Zoezi struggled with a lack of insight into customer usage of their product , relying solely on feedback from a few major customers, which wasn't representative of the broader user base. Why did Zoezi decide to give Userpilot a shot?

Data Visualization 86

Data Visualization Customer Feedback Customer Experience Analytic Tools 86

Userpilot

AUGUST 23, 2024

You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. Unlike the typical customer onboarding process in banking, digital onboarding leverages technology to improve efficiency and enhance customer experience.

Analytic Tools 88

Analytic Tools Feedback Software Banking Data Visualization 88

UX Planet

SEPTEMBER 10, 2024

Shutterstock Public transportation apps can be daunting for adults over age 65 and users with cognitive disabilities. This article explores the importance of inclusive design and innovative research methods to uncover genuine user needs.

Research Software 98

Research Software Feedback Software Transportation User Testing 98

The Product Coalition

MAY 5, 2022

They make their users’ lives better in some way and they do it better than anyone else. As a Product Manager, I’ve built my career on building tools and experiences that not only make people’s’ lives simpler, but bring them a little joy along the way, too. How much time and effort will it take to build a solution?

User Testing 140

User Testing Feedback Software Research Software Customer Experience 140

Userpilot

AUGUST 20, 2024

Beable Education is an e-learning platform designed to enhance literacy and prepare K-12 students for life and career success. We chatted with Ann Marie McNamara, Beable’s Senior Product Manager, about how the company used Userpilot analytics and feedback features to enhance user experience and engagement.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Research Software 97

UX Planet

JULY 11, 2024

Disclaimer This case study is a conceptual project and is not affiliated with or endorsed by Google. Context Many young professionals struggle to manage their finances due to a lack of personalized tools and knowledge. Google Pay, with over a billion downloads, provides a familiar platform for financial transactions.

Research Software 76

Research Software Data Visualization Feedback Software Onboarding KPIs 76

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

JANUARY 3, 2023

Shortly, you’ll learn: Why retention automation should be the focus of every SaaS company. Three of the best customer retention software to use. Automated customer retention is creating processes and using specialized software to drive customer stickiness. Increase the number of loyal users. Customer lifetime value.

Feedback Software 87

Feedback Software Analytic Tools Customer Experience Customer Feedback 87

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. ⏱️ With this hypothetical concept, I designed an app which could take you to any place or time on Earth. This was an assignment provided to me so I thought why not make a case study out of it.

Customer Experience 81

Customer Experience Travel UX Feedback Software 81

Userpilot

AUGUST 14, 2024

– Technographic —preferred device and operating system. – Improving satisfaction among existing customers by adding in-app communication. Customer segmentation software recommendations: 1. Userpilot to build personalized user experiences and track segment performance. Get a demo.

Analytic Tools 78

Analytic Tools Feedback Software Research Software Reporting Tools 78

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? To conduct funnel analysis in tools like Userpilot , Mixpanel, or Google Analytics , define the conversion events for the stage as well as conversion criteria. There are a few benefits why marketing funnel analysis is essential for SaaS product success.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Research Software 85

Userpilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. In-app strategies for converting free or trial users to paying customers. Begin by promoting your paid ads on social media platforms and search engines.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Customer Experience 95

Userpilot

APRIL 21, 2024

Communicate product news with in-app messages so customers don’t inquire about them via tickets. Collect customer feedback to better understand product problems leading to support tickets. Conduct user flow analysis to learn how to optimize the user experience and thereby lower tickets.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Customer Feedback 87

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. Gather user data from multiple sources to learn more about customers’ pain points.

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Userpilot

JUNE 10, 2024

Understanding and addressing user problems is a fundamental aspect of effective UX design. By proactively seeking out and resolving these issues, designers can create more intuitive, enjoyable, and effective user experiences. In this blog, we’ll discuss a few techniques and tools to identify user problems.

Data Visualization 80

Data Visualization Analytic Tools Research Software Feedback Software 80

Userpilot

JULY 16, 2024

Are you a SaaS product manager in search of product differentiation examples to inspire your differentiation strategy? Hopstack’s differentiator is its exceptional user experience. For example, Pendo (another digital adoption platform) doesn’t have a dedicated feedback layer.

Differentiation 89

Differentiation Analytic Tools Research Software Feedback Software 89