Userpilot

AUGUST 27, 2024

In the SaaS industry, they help users navigate software applications, troubleshoot technical issues, and drive product adoption. Customer service representatives utilize a variety of tools to enhance their efficiency. Looking into tools for customer service representatives? Let’s dive in!

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Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design?

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Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them. Let’s get started!

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Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

FEBRUARY 26, 2023

Mixpanel has become a popular choice among SaaS companies with its advanced analytics and intuitive interface. However, with so many analytics tools available in the market, is Mixpanel the best option for your business? TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement.

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Data Visualization Analytic Tools Feedback Software Software Review 84

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

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Analytic Tools Feedback Software Research Software Customer Experience 69

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Consider Userpilot for its no-code in-app guidance and analytics capabilities. Book a demo today!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JULY 28, 2024

To excel as a UI designer, it’s essential to adopt practices that enhance creativity, collaboration, and user-centric design: Understand user needs Stay consistent Iterate based on feedback Collaborate with team members Keep learning Looking into tools for UI designers? Book a demo to see it in action!

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Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JULY 14, 2024

Having the right tools is crucial for UX designers to enhance productivity, creativity, and collaboration. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

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Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 30, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. In the SaaS industry, a CSR helps users navigate software applications, troubleshoot technical issues, and drive product adoption. Book a demo to see it in action!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

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Userpilot

JUNE 28, 2024

Gain essential skills : Skills such as market research and analysis, marketing, technical knowledge in CRM systems, marketing automation , and related technologies are crucial for this position. There is an abundance of tools for product marketing managers. You can easily find them in-app instead of searching through email.

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Userpilot

AUGUST 28, 2024

Looking into tools for customer service representatives? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. In the SaaS industry, a CSR helps users navigate software applications, troubleshoot technical issues, and drive product adoption.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. The app will also provide news and educational content on investments, maturity details for FDs and RDs, and statistical spending insights. Designing applications that address these specific pain points can set the stage for groundbreaking solutions.

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Analytic Tools Data Visualization Research Software Reporting Tools 98

Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. A good onboarding system will positively impact metrics like activation , retention , feature usage and Time to Value. What is an onboarding process?

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Analytic Tools Feedback Software Onboarding KPIs User Testing 83

Gainsight

MARCH 12, 2019

Just how accurate are online review aggregators, anyway? If you pull up Google or Yelp for a restaurant, say, you’ll get an aggregate of stars from one to five, the number of reviews counted, and any number of written reviews and qualitative feedback. So why should you care about SaaS reviews?

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Userpilot

JUNE 30, 2024

Thus, they need the right product management tools and specialized software for certain stages. Here are some of the tools one must not miss: Best tool for product management: Userpilot – With Userpilot , PMs don’t need to look anywhere else. It’s the perfect tool for real-time team collaboration and discussions.

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Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JUNE 17, 2024

A product specialist collaborates with other teams, such as design and engineering, to review a product’s user interface (UI) and user experience (UX) to identify areas of improvement. Webinars : Stay ahead of the curve with live and on-demand sessions from Userpilot, Gartner, Product School, Product Focus, and Chameleon.

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Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 27, 2024

A product specialist collaborates with other teams, such as design and engineering, to review a product’s user interface (UI) and user experience (UX) to identify areas of improvement. While things look challenging, using the right tools can help product specialists simplify their jobs. Looking into tools for product specialists?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

AUGUST 21, 2024

This article will explore how to collect and analyze it effectively, diving into methods like feedback surveys, product analytics , and more. You can collect first-party data in the following ways: Track user behavior on your website and app. Trigger contextual customer feedback surveys. The secret lies in first-party data.

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Userpilot

AUGUST 28, 2024

Based on data from popular hiring and salary platforms, the average salary for a customer onboarding coordinator in the United States ranges between $48,400 and $62,400 per year. Utilize a mix of emails, phone calls, video conferencing, and in-app messaging to cater to different learning styles and preferences.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

JULY 20, 2024

Network within the industry and stay up-to-date on trends by attending events and webinars. Associate Product Managers can leverage a variety of tools to excel in their roles: Userpilot offers insights into product usage and user behavior, while Monday.com aids in project management, etc. Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. What is the dark funnel in SaaS? Dark iceberg is a part of the customer journey that takes place below the surface, hidden from attribution tools.

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Analytic Tools Research Software Feedback Software Data Visualization 83

Userpilot

JULY 14, 2024

Data Science Manager/Director (10+ years) Data scientists rely on a suite of powerful tools designed to collect, process, analyze, and visualize data. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Stay up-to-date on the latest data science trends, tools, and technologies.

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Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

NOVEMBER 28, 2022

This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. Use feedback surveys to find reasons for churn, then segment users and focus on the groups most likely to return. Customer reengagement software to consider: Userpilot, Drip, Hubspot.

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Feedback Software Analytic Tools User Friction Customer Feedback 83

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Acquisition stage: Engaging with your digital ads, reading reviews on product listing platforms, and booking a demo or signing up for a trial. You can use these tools to track customer touchpoints in the app.

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Analytic Tools Feedback Software User Testing Customer Experience 88

Alchemer Mobile

NOVEMBER 25, 2019

Getting your app up and running is only half the battle. In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible. Welcome to today’s webinar.

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Feedback Software Research Software User Testing Customer Experience 147

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” They’re itching to give you feedback. Do you have the right tools to capture that voice?

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Userpilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. But what strategies can you follow to boost product engagement at every stage of their journey?

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User Testing Analytic Tools Research Software Feedback Software 89

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? In this article, we’ll explore why you need a knowledge base, its core elements, how to build a knowledge base for your product, and the best knowledge base tool. Feedback options like feature requests offer insight into customers’ needs.

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Analytic Tools Feedback Software Research Software Data Visualization 66

Gainsight

JANUARY 31, 2022

This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. For Gainsight, one of the best examples we have seen of a company successfully incorporating CS as an ethos and a technology in a time of hyper-growth is Totaljobs. A Unique MarketSpace. The Story Begins.

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Analytic Tools Feedback Software Customer Communications Technical Review 95

Userpilot

JULY 24, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Customer Feedback Integration : Gather and analyze customer feedback to inform product improvements and new feature development.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 14, 2021

Build your marketing automation strategy in five steps: map the user journey stages , identify repeating tasks that can be automated, set your marketing automation strategy goals, pick the right tool for the job, and measure success to learn and improve. Why is having a marketing automation strategy important for SaaS?

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Userpilot

JULY 25, 2022

For SaaS companies, customer loyalty is the measure of a customer’s willingness to continue renewing their subscriptions. Loyal customers don’t only buy repeatedly from you, they also refer others to your company and easily participate in your feedback surveys. Conduct NPS surveys and reach out to detractors.

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Analytic Tools Feedback Software User Testing Customer Feedback 84

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Check out our selection right now: How do I pick the best product walkthrough tools? They’ll be out of date!

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Analytic Tools Feedback Software Reporting Tools Data Visualization 70

ProductPlan

FEBRUARY 1, 2023

Product teams don’t invest in new product tools without a good reason—we’ve got way too much on our plates to add something else unless we think it will have a meaningful impact. Why are your colleagues not using the new tool A multitude of reasons and excuses for not adopting a new tool exists.

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Feedback Software Data Visualization Research Software Systems Review 52

Userpilot

AUGUST 18, 2022

Build a fully-loaded resource center with video tutorials , webinars, and help articles. Collect customer feedback regularly across all touch points and turn those insights into real product improvements. Keep improving your advocacy program by analyzing data and collecting feedback. Customer advocacy strategies for SaaS.

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User Testing Customer Experience Customer Feedback Feedback Software 87

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. From organizational silos to legacy technology. The big WHY.

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