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The Ultimate Guide to Customer Education in SaaS: Best Practices, Examples, and Tools

Userpilot

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Training content can consist of written resources, tutorial videos , or in-app guidance through UI elements. Offer continuous customer education with an in-app resource center.

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What to expect: Your first few months as an engineer at Intercom

Intercom, Inc.

“Shipping to learn” is based on the idea that software doesn’t have to be perfect to be shipped, and most of the time it is not possible to define what success looks like in advance. By shipping and collecting feedback we can apply our learnings and iterate on our solution. Choosing the right technology.

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Adopting a Continuous Discovery Mindset Across the Organization

Product Talk

This course is a 3-day seminar and our students are working executives. It got me thinking about how when companies first started adopting Agile methodologies on their software engineering teams, they quickly ran into obstacles with the rest of the organization. We’ll cover this more in the “Discovering Solutions” section.

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Driving Product Priorities with a Stakeholder Roadmap

The Product Guy

In the education-technology sector, there is one hard-set deadline. It was to create a new online education platform and then transition the newest versions of digital product offerings into that platform. I first heard of “The Chicken and the Pig” analogy the very first time I went to an Agile seminar.

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SaaS Customer Support Best Practices and Examples

Userpilot

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy.

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Your Ultimate Guide to B2B Loyalty Programs [With Examples]

Userpilot

Leverage data effectively by measuring customer loyalty rate, program performance, and product usage with analytics tools to identify trends and optimize your B2B loyalty program. Educate customers with in-app tools, communities, webinars , and seminars to reduce friction , enhance product understanding, and increase satisfaction.

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8 Best Product Webinars in 2024 and Beyond

Userpilot

TL;DR A product webinar is a virtual seminar showcasing and discussing a product's features and benefits as a marketing and sales tool. You can use your findings and improve your in-app marketing with Userpilot. A product webinar is a virtual seminar or presentation focused on showcasing and discussing a specific product.

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