Intercom, Inc.

AUGUST 25, 2021

Over the last few months, we’ve released a bunch of new updates across everything from reporting to integrations to the mobile experience. We also value all the feedback you send us, so when we’re making improvements, we lean on what we’ve heard from you, our own customers. Improved reporting.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Experience 129

Intercom, Inc.

AUGUST 18, 2020

Over the past three months, we’ve listened to your feedback and released a staggering 40 new features to make Intercom work harder for you – balancing the power to scale with the Intercom personal touch. You can also prevent customers from re-opening closed conversations in your mobile app. And that’s not all we’ve been building.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Customer feedback: Hello!

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Intercom, Inc.

AUGUST 13, 2020

Yesterday we launched powerful upgrades to the Intercom platform for support teams. We’ve always used Intercom to provide support for our customers and, as our customer base has grown, we’ve seen first hand the needs for better reporting and workflows in Intercom. Conversation reassignments that respect your team setting.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Alchemer Mobile

MAY 27, 2020

We’re also adopting new shopping strategies such as using delivery services and curbside pickup. Knowing where apps like yours stood last year in terms of customer engagement, surveys, in-app feedback, ratings and reviews, and other mobile KPIs can help you gain context to better understand where your brand stands today. ?

Feedback Software 148

Feedback Software User Testing Customer Feedback Customer Experience 148

Intercom, Inc.

MARCH 14, 2018

Work on how you’ll pitch and describe the solution in a way that makes the most sense for your users. Get feedback direct from your customers. Jump on customer calls and send targeted messages based on usage of the beta to gather feedback. Create one source of truth that keeps this up to date and organized.

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

Intercom, Inc.

JANUARY 17, 2023

Some customers want a simple, out-of-the-box solution, but others need customizability – that’s where flexibility comes in. . Opinionated by default and flexible under the hood means our solutions are easy to use out of the box, but can be customized to suit specific needs”. Enabling different filters on reports (e.g.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization Outbound 118

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JUNE 24, 2024

Easier content creation & personalized messages : New technologies simplify content creation and personalization, improving engagement and efficiency. Customer communication tracking and analytics : Advanced analytics tools measure communication effectiveness and optimize strategies. Book a Userpilot demo !

Customer Communications 59

Customer Communications Analytic Tools Feedback Software Research Software 59

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is the purpose of customer acquisition in SaaS? This article answers that and more. Book a demo now to learn more.

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Userpilot

APRIL 30, 2020

All SaaS companies live and die by their ability to lead their customers to ongoing success. In this article, we’re going to explore: What product-service management and customer success typically looks like for SaaS . What Does Product Service Management Look Like for SaaS Teams? Ready to get started? .

Reporting Tools 99

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 99

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Userpilot

AUGUST 22, 2024

You will also learn about two alternative product analytics solutions for event tracking; Userpilot and Google Analytics 4. TL;DR Amplitude is an analytics platform that enables businesses to monitor user interactions throughout the customer journey. This means it might not be the right tool for users without technical expertise.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 14, 2023

But since most online advice is either generic or meant for ecommerce businesses, where can you begin as a product marketer working at a SaaS? While first-party data is usually collected automatically by your platform or initiated by your brand through surveys, zero-party data comes from the user’s initiative.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few. The journey starts when your prospect builds an initial awareness about your solution at a very high level.

Customer Experience 147

Customer Experience Customer Feedback User Testing User Friction 147

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Pre-signup Product Marketing Tools. Post-signup: User Analytics : Hotjar , Heap.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) We spin up outbound marketing/support efforts too early. Here’s why….

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Intercom, Inc.

OCTOBER 13, 2022

We’ve heard you loud and clear – our customers’ feedback and partnership was our biggest driving force behind today’s product announcements. Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. Third, a new visual bot builder.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Intercom, Inc.

JULY 26, 2018

The value in conversations can be seen in how they help sales teams develop relationships with their leads and push deals over the line, as well as how a conversation allows support teams to work through tough problems and find the best solutions possible for customers. Embed apps right inside your messages. This is just the beginning.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. We cover how our one-click integrations work, how to set them up, and which apps Userpilot integrates with.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

Intercom, Inc.

MAY 6, 2020

We’ve been listening to your feedback and have built 45 features so far this year to help you stay close. Improved performance insights : Find underperforming answers that need to be optimized, using our new reports. You can also filter reporting by bot interactions to see the exact impact bots are having on your conversation metrics.

Data Visualization 129

Data Visualization Customer Feedback Analytic Tools Feedback Software 129

Intercom, Inc.

NOVEMBER 10, 2020

Customers expect a seamless and personalized experience at every point of their journey, but managing all of these interactions across different channels, teams, and tools can often be difficult and inefficient. No more bouncing between whiteboards, Post-It notes, Intercom and other tools to map out your messaging campaigns.

Data Visualization 104

Data Visualization Customer Experience User Testing Research Software 104

Mironov Consulting

DECEMBER 31, 2017

And we [product managers] are often too shy or subtle to give them really clear feedback about their requests. ” Sales teams that need a particular enhancement will escalate, increase their predicted deal size, or apply the same organizational tools internally that we pay them to apply externally to our prospects.

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Userpilot

APRIL 30, 2020

All SaaS companies live and die by their ability to lead their customers to ongoing success. In this article, we’re going to explore: What product management and customer success typically looks like for SaaS . In this article, we’re going to explore: What product management and customer success typically looks like for SaaS .

Customer Experience 52

Customer Experience User Testing Onboarding KPIs Feedback Software 52

The Product Coalition

JANUARY 25, 2019

In that time, I’ve been lucky to work for some of the great technology companies in iteratively better and better roles. Finance and LinkedIn self-reported job titles. The external recruiter, outbound talent scout, the internal recruiter, the coordinator, the manager, the interview panel, the receptionist.

Weak Development Team 60

Weak Development Team Product Manager Product Management User Testing 60

BrainMates

SEPTEMBER 4, 2023

Sales-led growth depends on the sales team doing outbound and product demos to acquire customers, business reviews and customer-success outreach for retention and sales deals to convert. They have a dual model where teams report to the VP of Marketing and VP of Product, respectively. Shared product metrics help reinforce alignment.

Data Visualization 52

Data Visualization Onboarding KPIs Customer Experience Customer Feedback 52

Bain Public

JANUARY 11, 2022

What’s important to remember: If this shift creates the need to pivot or adjust the strategy, product managers need to report it to leadership for them to decide whether to act. In addition, this encompasses the tools the product team will use to store all roadmap related information. Product team: Roadmap process (e.g.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Userpilot

SEPTEMBER 27, 2024

Let’s face it: without the right user onboarding tools , you can’t deliver a great onboarding experience for your new users. According to TechCrunch, if your users don’t understand your software during the onboarding process, 77% of them won’t come back. and then proposed a sample tool stack. Email onboarding tools.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

AUGUST 2, 2024

Most SaaS buyers are used to the PLG model, so you’ll be creating systems that appeal to their needs. TL;DR A go-to-market (GTM) strategy is a comprehensive plan that outlines how a company will launch a new product or service into the market and drive customer success. Ready to implement product-led GTM for your SaaS?

Feedback Software 105

Feedback Software Customer Experience Reporting Tools Strategy 105

Userpilot

MAY 2, 2022

You can use Intercom to create such surveys code free and get NPS feedback from your customers. It measures how likely your users are to recommend your product or service to a friend on a 0-10 scale. Unhappy customers are unlikely to recommend your product or service to others. You can collect NPS data in various ways.

Feedback Software 98

Feedback Software Product Research Data Visualization Reporting Tools 98

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. Because it’s messenger-based, the right conversational support tool becomes a powerful, searchable database.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Gainsight

MARCH 7, 2022

It’s important to] have a structured feedback process for product roadmap and development, as well ongoing feedback for improvements for increasing adoption and value,” said Toolika Kapur, a Global Vice President of Transitions & Empowerment Programs. . Communication and accountability—between both teams—is key.

Customer Feedback 103

Customer Feedback User Testing Customer Experience Onboarding KPIs 103

The Product Coalition

FEBRUARY 12, 2018

StepShot is a powerful and yet simple to use tool that enables you to create detailed step-by-step procedure guide or manual. This tool brings creating manuals to the new level, when each step of the procedure can be edited within one program and then the whole story bulk can be exported and saved as a document. Sounds too long, right?

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68