Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. It is the key to making your product unforgettable and ensuring it gains traction in a difficult market. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

OCTOBER 20, 2024

You’ve just downloaded the hottest new app everyone’s talking about. Defeated, you close the app, unsure if you’ll ever open it again. This is every product manager’s nightmare – an onboarding failure that cripples customer retention. But your product doesn’t have to be that way!

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Userpilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another important aspect for product managers to consider is customer loyalty.

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Data Visualization 98

Userpilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Features to look for in customer retention software: Analytics and tracking. Segmentation.

Analytic Tools 106

Analytic Tools Feedback Software Data Visualization Software Review 106

Userpilot

DECEMBER 6, 2022

Product usage data plays a critical role in your organization’s growth. Understanding how customers are using your software is key to designing a better product that meets their needs. Access to this type of data can help you to locate bugs and friction in your app, enhance user experience, and retain more customers.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding KPIs 93

Onboarding KPIs Feedback Software User Testing Analytic Tools 93

Userpilot

APRIL 30, 2024

Customer progress tracking can help you understand how customers make progress with your product. Based on such product analytics , you can further improve your product offerings and drive growth. Use product flows to monitor user interactions linked to certain progress levels. So, without further ado, let's dive in!

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. What is in-app marketing, anyway?

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. What is customer education?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

OCTOBER 28, 2024

Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. Well, when onboarding new users, that approach is about as effective as trying to fit everyone into the same pair of pants.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. In SaaS, the median user growth is 4%, while the median activation rate is 17%.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. What is SaaS UX design? Why is UX design important in SaaS?

Feedback Software 106

Feedback Software Analytic Tools Research Software Data Visualization 106

Userpilot

AUGUST 26, 2024

They get access to £100m wine trading opportunities, a reliable payments system, storage facilities, and transportation services. We asked Charlotte Vermedal, Liv-ex ’s Product Marketing Manager. The tool has gained buy-in from sales, marketing , and product teams , enhancing their efficiency and enabling diverse use cases.

Analytic Tools 106

Analytic Tools Feedback Software Data Visualization Reporting Tools 106

Userpilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. The product, sales, marketing, and CS teams all play a role in the onboarding concerto.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Onboarding KPIs 98

Userpilot

MAY 2, 2022

Vanity metrics vs actionable metrics SaaS: which ones should you choose for your SaaS business? The short answer is actionable metrics. It’s easy to get drawn to vanity metrics but they can be misleading. So, let’s find out how you can do that to get actionable product growth insights.

Onboarding KPIs 105

Onboarding KPIs Research Software Analytic Tools Feedback Software 105

Userpilot

JUNE 2, 2024

Customer intelligence (CI) data and insights are instrumental in product management. They also help create a personalized customer experience and improve product adoption. However, with so many customer intelligence tools available, how do you select the right one? CI insights can help improve customer satisfaction and loyalty.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Research Software 104

Userpilot

MAY 1, 2024

Are you overwhelmed by too many customer metrics and don’t know which ones to track for your SaaS? We’ll cover the best KPIs that help measure true business impact, along with: What they are. You’ll also see how to use product analytics tools to track your customer metrics in one place and save time.

Data Visualization 104

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 104

Userpilot

JUNE 28, 2024

With various methods and best practices flying around, you might be wondering how to collect customer feedback for your SaaS in the best way possible. TL;DR Customer feedback is any information shared by users regarding your product or service. Use always-on widgets as your passive feedback method.

Feedback Software 96

Feedback Software User Testing Customer Feedback Analytic Tools 96

Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. You can create microsurveys (e.g.

Analytic Tools 106

Analytic Tools Feedback Software Software Review Onboarding KPIs 106

Userpilot

AUGUST 21, 2021

Wondering why your shiny new features are not getting enough user engagement? After spending months building a new feature, it is such a bummer to see users not adopting it as much as you thought they would. A product is only as good as its features. This is once they are engaged with the core features.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

JULY 20, 2021

Are you looking for the best tactics to increase user engagement for your SaaS product in-app? That’s brilliant, as when more of your users/customers continue engaging with your product, your customer retention rate will keep improving. Stickiness is a great measure of the value your product provides to your users.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

MAY 3, 2021

I’ve yet to come across a SaaS business that doesn’t want to increase its Customer Lifetime Value (or LTV for short). But LTV is often a poorly understood metric, especially if you come from a more traditional business environment: one more concerned with acquisition than retention. Why does LTV matter for SaaS? What is LTV?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userpilot

JULY 10, 2024

Businesses invest heavily in product marketing through webinars, blog posts, and video content for a reason – it gets them notable results. If you’re looking to start or improve your SaaS product marketing strategy, this is the article to read. Both are vital for SaaS success.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

AUGUST 8, 2024

Talana is a company offering human resources solutions. It offers 8 products that help companies recruit staff, manage payroll and benefits, improve communications, and build workplace communities. The company realized their current onboarding solutions weren’t adequate, so they decided to give Userpilot a go.

Data Visualization 103

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 103

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? The best user engagement tools to use to turn new users into active users. Monthly active users (MAUs) refer to the number of unique visitors that engage with your web or mobile app in a month. What are monthly active users (MAU) in SaaS?

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software. product called Yahoo! It was a miracle.

Engineering 214

Engineering Feedback Software Onboarding KPIs Management 214

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. How your product is serving your users’ needs. To calculate the NPS metric , subtract the % of Detractors from the % of Promoters.

Feedback Software 98

Feedback Software Analytic Tools Product Research User Testing 98

Userpilot

JUNE 10, 2024

Researching customer onboarding strategies for your SaaS product? The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. Create a welcome series of in-app and email messages to greet users and kick off onboarding.

Onboarding KPIs 104

Onboarding KPIs User Testing Data Visualization Analytic Tools 104

Userpilot

JULY 16, 2024

Are you a SaaS product manager in search of product differentiation examples to inspire your differentiation strategy? In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth.

Differentiation 109

Differentiation Analytic Tools Research Software Feedback Software 109

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. Feedback analysis helps you understand customers better, remove friction points, improve user experience , and boost loyalty.

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Userpilot

DECEMBER 31, 2022

In this article, we’ll explain what RFM segmentation is and how you can use it to improve your SaaS business results. RFM is a three-dimensional customer segmentation model that evaluates customers on three metrics — recency, frequency, and monetary value. Frequency is how often a customer interacts with the platform.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

AUGUST 15, 2021

Studies have shown that acquiring new customers is 5 – 25 times harder than retaining existing ones. A key reason why customer engagement metrics are important to successful SaaS businesses. In this article, we will walk you through ten important user engagement metrics to measure. Let's get started!

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

JANUARY 3, 2023

Shortly, you’ll learn: Why retention automation should be the focus of every SaaS company. Metrics to measure the success of your automation efforts. Three of the best customer retention software to use. Automated customer retention is creating processes and using specialized software to drive customer stickiness.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JANUARY 12, 2022

Are you tracking customer success metrics for your SaaS? You can then use customer success metrics to analyze if your efforts are paying off. Let’s dive into the most important customer success metrics and how you can use them to drive your SaaS growth. Why is customer success important for SaaS?

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

JULY 27, 2023

Adoption metrics are essential to measure to aid in making improvements to your product. But which product adoption metrics should you track? This article will cover the 14 metrics to track to help you increase your customer lifetime value. The user churn rate highlights how well your product adoption is working.

Onboarding KPIs 93

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 93

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98