Userpilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. Marty Cagan is a well-known figure in the product management and technology industry. Who is Marty Cagan?

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Userpilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. The data can also come from user feedback. Let’s get to it!

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The Product Coalition

JULY 13, 2022

Learn how the other solutions compare. If you’re shopping around for a mobile app analytics platform before biting the bullet with Fullstory, you’ve landed in the right place. FullStory is a robust web and analytics tool but there are platforms out there that may specialize in one of the features you want.

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Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

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Userpilot

JUNE 30, 2023

You’ll also find techniques for collecting feedback and best practices to ensure everything goes well. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback. Trigger customer feedback surveys contextually for existing customers.

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Userpilot

MAY 1, 2024

With a self-named newsletter and podcast, Lenny is a widely followed product expert. Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. Following the acquisition, he transitioned from engineering to the product team , marking a pivotal moment in his career.

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Feedback Software Analytic Tools User Testing Customer Feedback 102

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

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Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

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Analytic Tools Research Software Feedback Software Customer Experience 105

UX Studio: Product Management

JUNE 14, 2024

If you are interested in DIY woodworking projects, you might have heard of professional Japanese tools like the Ryoba saw. It is a seemingly uncomplicated wood crafting tool that feels almost primitive in the best possible way. I must acknowledge that there’s no miracle snake oil for solving the struggles of feedback.

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User Testing Customer Feedback Feedback Software Customer Experience 71

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. You first have to understand the basics of click tracking and work with different tools that track in-app engagement. tools to use to capture user clicks.

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Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. Not all friction is bad. Friction logs can be created by the whole team.

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Feedback Software Analytic Tools Data Visualization User Testing 98

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels.

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Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

MARCH 14, 2024

The report allows teams to understand how users navigate their website or application, identify the top pages visited after the homepage, find out what causes friction in the user journey, identify top-performing pages and features, and analyze user paths leading to conversions. Book the demo to find out more about its unique capabilities.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

SEPTEMBER 15, 2022

In this article, we’ll look at ways you can use user feedback to understand what makes your customers happy or not. Customer happiness dictates user loyalty based on how happy they are with your team or product. Acknowledge negative feedback and understand where it’s coming from so you can act on it.

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Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

JUNE 23, 2024

That’s what this guide is for, outlining frequent customer service issues and their solutions. Common customer service issues include lengthy wait times, inaccessible human reps, slow resolution, inconsistent support quality , and poor communication skills of the support team. Facilitates customer feedback collection.

Customer Experience 52

Customer Experience Feedback Software User Testing Customer Feedback 52

Userpilot

DECEMBER 10, 2020

Nobody likes getting negative feedback. If you don’t like getting negative feedback either – congratulations! But the whole point of killing it like a pro – in product or elsewhere – is not to take negative feedback personally. In this post we’ll discuss: Why negative feedback matters.

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User Testing Feedback Software Customer Feedback Analytic Tools 98

UX Studio: Product Management

JANUARY 11, 2021

At UX Studio , while we develop our products, uxfol.io and copyfol.io , we are mainly focused on agency work, meaning that we cooperate with several clients as external teams. This post was written from the perspective of designers, mainly intended for external teams and entrepreneurs. Five challenges and solutions.

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Weak Development Team Feedback Software Reporting Tools Research Software 95

Lenny Rachitsky

APRIL 28, 2024

He originally joined Twitter in 2015 through the acquisition of his company, Periscope, the largest live video streaming platform at the time. Periscope pioneered technology that inspired Instagram Live, TikTok Live, Facebook Live, and other social networks’ expansion into video streaming.

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User Testing Analytic Tools Feedback Software Weak Development Team 118

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. It also supports both mobile and web apps.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Mironov Consulting

AUGUST 29, 2023

Let’s focus on a specific subset of product waste: building capabilities that are readily available from non-competing SaaS vendors – which we could rent at 1-5% of the cost of building them ourselves.  Renting rent rent rent rent We’re in the HR software business rent build? and then the next.

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Analytic Tools Feedback Software Reporting Tools Engineering 52

Userpilot

JANUARY 29, 2023

To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. Slack uses in-app microsurveys to regularly collect customer feedback. Slack uses in-app microsurveys to regularly collect customer feedback.

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Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? Insightful questions can help you create compelling surveys that yield actionable feedback. Open-ended survey questions bring in qualitative feedback in users’ own words with valuable insights into the customer experience. Let’s start!

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Customer Feedback Data Visualization Feedback Software User Testing 96

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we'll go through the main differences between both tools to help you understand which one is better for you. What is Google Analytics? Heap's Event Visualizer.

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Userpilot

JANUARY 15, 2024

Tools for user research and empathic UX design. TL;DR Empathy-driven design focuses on putting yourself in the user’s shoes and building solutions that cater to real user needs. Miro – Best collaboration tool. Steps to conduct user research and incorporate empathy into your design thinking process.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I This was the third conversation we were having about the product, an app that served our own company along with external customers. Outcomes that initially float to the surface are often weak. an angry internal stakeholder shouted. Why go through the trouble?

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Roadmap Feedback Software Onboarding KPIs User Testing 116

PMLesson's Ace the PM Interview

MAY 14, 2022

This article is part of our series on Solutions Architect interviews. If you're interviewing for solutions architect roles, don't miss our Complete System Design Interview Course. Solutions architect roles are rapidly becoming more important and popular in the technology ecosystem. 💡 Hey there!

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Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. UX is mostly used in the context of digital experiences with mobile apps, software products, or websites.

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Customer Experience User Testing Analytic Tools Feedback Software 98

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. Transcript.

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Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are two.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

The Product Coalition

JULY 8, 2020

It all starts with user feedback. The data you can use in your daily job is either operational (analytics) or experiential (feedback). The reports you get out of these platforms are keys and deliver real insights on product performance. 6 Benefits of User Experience Data (User Feedback) Engage users. Using surveys.

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Feedback Software Data Visualization Customer Feedback User Testing 83

Johanna Rothman

MARCH 5, 2020

This series is about helping a team create a less brittle environment—more resilience. This part is about shortening feedback loops. Brief description of the problem at a recent client: Person A checked in code that broke an “unrelated” part of the system. Neither did the team. See Your Feedback Loops.

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Product Research Feedback Loop Software Review User Testing 88

Roman Pichler

MAY 11, 2021

” But do not allow people to dominate and tell you what to do, and don’t agree to a weak compromise. The SAFe product owner is tactical in nature and focuses on working on the product backlog and guiding the development teams. Myth #3: The product owner is responsible for the team performance.

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Weak Development Team Product Research User Testing Customer Experience 325

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. Which measures the customer’s experience with a specific product, feature, or team interaction. They allow users to describe something in their own words without any limitations, making them great for collecting qualitative feedback.

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Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions.

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. For example, I’ve shown you 6 easy bug reporting tricks , answered the 4 W’s of bug reporting and gave you some insights on bad bug reports.

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Reporting Tools Data Visualization Feedback Software User Testing 52

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. Some industries like SaaS will have an average NPS of 30. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses.

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Analytic Tools Feedback Software Data Visualization Weak Development Team 93