Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. We generally advise against linear, top-down product tours. Using product tour software is a better decision.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Imaginary Cloud - Design

JANUARY 30, 2020

In the last year, major companies in business intelligence (BI) digital solutions, such as Qlik and Tableau were already investing on it. However, it's essential that businesses don't underestimate those tools' UX design. It doesn’t matter how much potential a tool has if it’s too difficult or too unpleasant to use.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re building a consumer subscription app, this post is your new bible. The post includes a plug-and-play benchmarking tool to identify your biggest growth opportunities, 10 of the most powerful levers for scaling your app, and case studies from the world’s top consumer subscription companies.

User Testing 132

User Testing Feedback Software Framework Onboarding KPIs 132

Intercom, Inc.

JANUARY 5, 2023

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. It’s a business tax software company called Xero.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

OCTOBER 7, 2021

In fact, we would encourage you to have a good look at all the user onboarding software products on the market to see how they compare to each other. Pendo's building block system is intuitive and easy to use. In order to learn how Pendo itself works, you have a couple of options. Either you can try Pendo out for yourself.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

AUGUST 18, 2024

Define your value proposition and messaging Armed with an understanding of your market, it’s time to position your product for success. For example, the UVP for an AI-powered content optimization tool could be “Accelerate content performance by 50% with AI-driven insights and automated optimization.”

Data Visualization 105

Data Visualization Strategy User Testing Product Research 105

Userpilot

JANUARY 18, 2022

Disclaimer: Check out our product launch announcements in-app article for more on how to announce new product updates and features with in-app guidance, not only by email. While a product launch email brings users inside the app, pairing it with in-app guidance inside the app can boost your adoption rates.

User Testing 98

User Testing Feedback Software Research Software Technical Advisors 98

Gainsight

AUGUST 5, 2022

Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. The second part is knowing your customer, their problems, and the solutions to those problems. Building relationships with your customers Being empathetic is the most critical tool in your CSM toolbox.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Userpilot

MAY 26, 2021

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. Allow us to walk you through the product onboarding best practices that we’ve learned through working with hundreds of SaaS businesses. Userpilot is a phenomenally versatile onboarding tool.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? She is very open minded about new products and keeps up to date with technology. Upcoming Events.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

The Product HQ

JUNE 20, 2024

The questions are in various categories and are inclusive of: General Questions Technical Questions Organization and Time Management Questions Feedback Questions Conflict Resolution Questions Product Management Process Questions Career Path Questions Management and Leadership Questions Let’s dive right in.

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52

UX Studio

JANUARY 24, 2024

For designers that […] wish to transition to the field of CX, it helps to be a systems thinker in order to design those complex experiences across multiple touchpoints. But I also advise designers not to oversee the business side of the relationship. That is when I fell in love with design and understood its importance.

Research Software 63

Research Software Feedback Software UX User Testing 63

Gainsight

AUGUST 6, 2021

Within your organization, customer feedback is likely being funneled across different functions—product, marketing, sales, customer success, etc. When gathering these insights, be sure to build a framework around capturing high-quality feedback to get a clear understanding of the customer’s problem.

Product launches 52

Product launches Customer Feedback User Friction Onboarding KPIs 52

Userzoom

SEPTEMBER 5, 2019

Technically there are an infinite number of ways you could attempt to recruit participants for your user research. However, it is advised to proceed with caution because sometimes response quality can be a tad questionable when you’re blasting out emails to relative strangers (remember – screeners are your friends).

User Testing 85

User Testing Product Research Customer Feedback Customer Experience 85

The Product HQ

JUNE 10, 2024

A career in product management requires a wide range of PM skills from business and data analysis to technology expertise. Therefore, if a product manager wanted to make such a switch, she would be advised to first rise the ranks internally while simultaneously building influence (e.g. The answer depends on your background.

Product Management 52

Product Management Product Manager Technical Review Technical Advisors 52

UX Studio

SEPTEMBER 4, 2019

The messaging, the communication, everything does. They focused too much on their technical side or even visual design, but nothing about the communication. We send them feedback not more than 48 hours afterwards. So I think we should really advise someone to participate because it must be very, very inspirational.

UX 79

UX Customer Experience User Testing Technical Advisors 79

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. The best way to know your customers is through feedback. How to use technology to create something. Use it to make better product decisions.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Arkenea

OCTOBER 16, 2024

Use a combination of high-quality visuals, videos, and patient testimonials to convey your message effectively and establish trust with your visitors. The website should be compatible with assistive technologies such as screen readers, voice recognition, and keyboard navigation. Embrace a search box.

Healthcare 52

Healthcare User Testing Research Software Feedback Software 52

People-First Product Leadership

APRIL 2, 2025

However, by reframing the challenge and bringing a collaborative, data-driven approach, it's possible to find solutions that work for everyone. Backed everything with data by involving Customer Success and Data Science to analyze feedback and trends. At Pearson, I faced an Exec frustrated about a bug in our Live Response platform.

Technical Advisors 52

Technical Advisors Feedback Software Management Management 52

Aptrinsic

JANUARY 2, 2018

Teams of engineers get misdirected, product marketing goes out with the wrong message, sales sells the wrong thing and customer success faces escalation issues. Jeetu advises that product managers embrace the following 10 lessons as a rubric for leading their companies to success. #1. Tip #2: Think 10x #3. Vitamins are nice to have.

User Testing 40

User Testing Customer Experience Technical Advisors Customer Feedback 40