PMLesson's Ace the PM Interview

JANUARY 12, 2022

Have you been intrigued by the position of Technical Program Manager? The responsibilities of a technical program manager are a little more big picture than that of a software engineer. For example, these questions are typically focused on system design. System Design Interview Questions Design Instagram. Design TikTok.

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

ProductPlan

OCTOBER 8, 2019

Now it’s time for onboarding, collecting feedback, increasing usage, and eventually winning the renewal. Whether or not this is a KPI your company is actively measuring, it’s still essential to the long-term viability of your product and business model. Creating a Perpetually Positive Product Experience.

Customer Experience 46

Customer Experience User Testing Customer Feedback Onboarding KPIs 46

Userpilot

OCTOBER 3, 2023

The referral stage refers to a phase in the customer journey where satisfied customers become advocates for your product and actively refer new customers or clients for you. Therefore, the KPIs for this stage should include: Net Promoter Score (NPS) to measure customer loyalty and satisfaction.

Onboarding KPIs 93

Onboarding KPIs Customer Experience User Testing Customer Feedback 93

Userpilot

DECEMBER 5, 2023

In this guide, we’ll go over how you can use product analytics to conduct a customer satisfaction analysis in 6 steps, as well as provide tools and tips to do so. TL;DR Customer satisfaction analytics refers to the process of collecting, analyzing, and interpreting data to evaluate how satisfied customers are with a product or service.

Data Visualization 73

Data Visualization Customer Satisfaction Analytic Tools User Testing 73

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. And what happens if those high-level KPIs appear to run counter to customer feedback? Relying on your instincts isn’t sustainable.

Data Visualization 62

Data Visualization User Testing Customer Experience Customer Feedback 62

Usersnap

SEPTEMBER 21, 2021

The success of every SaaS company lies in the hands of the consumer. A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. By the end, you’ll be brushed up on the topic and know what to do with it to improve your SaaS with the voice of the customer. Usersnap (surprised?).

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

SEPTEMBER 2, 2020

What are the best tools for user activation and feature adoption? Which tools do you guys use for user retention? What tools should I use to boost my feature engagement? so we thought – let’s collect the most helpful tools for each stage of the marketing funnels and user journey. Product Growth Tools: Activation.

Data Visualization 54

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 54

Userpilot

NOVEMBER 6, 2023

Increase upsells with contextual upgrade in-app messages. Increase new customer acquisition by incentivizing existing customers to refer others. Userpilot can help measure customer growth and boost retention by tracking user behavior and creating proactive solutions to remove friction, reduce churn, and prompt feature discovery.

Onboarding KPIs 77

Onboarding KPIs User Testing Feedback Software Analytic Tools 77

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. Why Google Analytics is not a product analytics tool , and how product analytics differs from and relates to product metrics. The Best Product Analytics Tools for SaaS. Is Google Analytics is a Product Analytics Tool?

Data Visualization 61

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 61

Mixpanel

JUNE 17, 2020

When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. The Primephonic app is available in Web, iOS, and Android. That means we were getting value from Primephonic without people necessarily being in the app.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

When we first implemented Mixpanel, we were mostly looking at monthly active users and daily active users —things that could tell us whether people were using the app. The Primephonic app is available in Web, iOS, and Android. That means we were getting value from Primephonic without people necessarily being in the app.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

You reach out to all department heads and request to get data for your analysis: Marketing team for data on campaign conversion, customer support for data on call volumes, account team for data on customers feedback, product data for usage, etc. For Facebook/social apps this is >50%).

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Userpilot

NOVEMBER 11, 2020

By recording the user’s job title or priorities for using your app (which can be done during the Sign Up Flow or via the Welcome Screen ), you can Segment users to provide more relevant onboarding for their needs. In-app Alerts are an interruptive way of notifying users about new information, actions required or other urgent details.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

svpg

SEPTEMBER 21, 2015

That article seemed to strike a chord in people, and I received quite a bit of very positive feedback. So I decided to sort through the feedback and write up an FAQ of your most common questions. The engineers are working with the technology every day and are in the best position to see what’s just now possible.

Roadmap 60

Roadmap Product Research User Testing Reporting Tools 60

Gainsight

JUNE 10, 2021

Building Programs That Drive Adoption at Scale: KC Duggan, Director of Revenue Systems at MINDBODY, JT Eborn MBA of PMP Instructure, Melissa Allen the Sr. Next, is the backbone of your CS operations: access to accurate data, consistent processes, the right tech stack, and a feedback loop. Lastly, access progress and give feedback.

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52

Mixpanel

MAY 12, 2020

And then it’s about figuring out how do you leverage what you already have in terms of technology and in terms of the user base to go get that. And then you want to go and really focus on those users and make sure that you’re in a position where you think you can out-serve them compared to any other company that’s out there.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52

Mixpanel

MAY 12, 2020

And then it’s about figuring out how do you leverage what you already have in terms of technology and in terms of the user base to go get that. And then you want to go and really focus on those users and make sure that you’re in a position where you think you can out-serve them compared to any other company that’s out there.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52