Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. What is in-app marketing, anyway?

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Userpilot

AUGUST 30, 2024

TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Looking into tools for customer onboarding managers? Let’s get started! Book a demo to see it in action!

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Lenny Rachitsky

AUGUST 22, 2024

— Brought to you by: • Pendo —The only all-in-one product experience platform for any type of application • WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs • Webflow —The web experience platform — Deb Liu is the CEO of Ancestry and former longtime VP of Product at Facebook.

CTO Coach 75

CTO Coach Feedback Software CTO B2B 75

Userpilot

AUGUST 28, 2024

In the SaaS industry, this role involves troubleshooting issues, guiding users through product features, and ensuring customer satisfaction by resolving their queries efficiently. Customer Feedback : Actively seek and use customer feedback to improve the product and support processes. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Onboarding KPIs 52

Modus Create

NOVEMBER 12, 2024

When new employees encounter fragmented communication, outdated tools, and a lack of clear guidance, they feel disoriented, unsupported, and in some cases, completely disconnected. Finally, outdated technology slows down the onboarding process. This disengagement can turn a promising hire into a costly mistake.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Research Software User Testing 52

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. This article will dive into how each department should own its own customer retention strategy – and how it should all fit together! TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Coalition

JANUARY 11, 2023

PMs should have some design intuition, be able to give useful feedback, and understand how design elements such as color and type contribute to the user experience. They work with various departments, including design, engineering, sales, marketing, etc, to understand customer needs and create solutions that improve the customer experience.

Feedback Software 107

Feedback Software Research Software User Testing Technical Review 107

The Product Coalition

OCTOBER 22, 2018

It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business. You might not know it but a ton of customer feedback is probably trapped in your organization?—?spread

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

The Secret PM Handbook

AUGUST 22, 2016

Tools For What We Do. As a product manager, I’d like to find some tools that help me do my job. I deal with: Customers – finding their problems and listening to their product feedback. Strategy – how the goals of my company drive the solutions I deliver, and how my solution aligns with those goals.

Research Software 170

Research Software Feedback Software User Testing Product Management 170

Userpilot

NOVEMBER 3, 2022

Set goals for your knowledge base and determine the best content formats and knowledge base software to use. Userpilot has flexible knowledge base software for you. Among other benefits, our software is customizable, code-free, and powered with analytics to enable you to track engagement. Courses (mostly for complex tools).

Analytic Tools 91

Analytic Tools Feedback Software Customer Communications Data Visualization 91

Gainsight

JULY 6, 2021

We’ve already shared why customer visibility is crucial to improving internal customer strategy and overall customer health. However, the companies that will win the next era of business know that the technology-empowered human will always be at the center of their relationships.

Artificial Inteligence 73

Artificial Inteligence Feedback Software Reporting Tools Data Visualization 73

UX Planet

JANUARY 22, 2024

Tools like Colour Contrast can validate your choices. Line Height Strategy: For headings, maintain a line height of 1–1.2 Doherty Threshold: Feedback within 400ms enhances productivity. Minimize system response times, incorporating progress bars and animations to make waits tolerable. times the font size.

Customer Experience 94

Customer Experience User Testing Research Software Customer Feedback 94

Product Innovation Educators

MARCH 27, 2023

The award started in 1988, and in 2004 the OCI committee was asked to write a chapter for the PDMA Handbook of New Product Development about the OCI award. Innovation strategy is critical. One of their key tactics was to develop an innovation strategy. 9:40] What are key innovation practices that winners have in common?

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Lenny Rachitsky

APRIL 18, 2024

Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges. However, despite the positive feedback and validation, they can become difficult to pivot away from once their limitations become apparent. But if there are still untapped ideas, persevere and try them first.

Startups 87

Startups Feedback Software Crowdsource Customer Feedback 87

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. From organizational silos to legacy technology. The big WHY.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Intercom, Inc.

JULY 13, 2018

To help you understand and improve your customer acquisition, we asked SaaS leaders within and outside of Intercom to reveal their top customer acquisition tactics. Get your free copy of The Growth Handbook, brought to you by Intercom. Know: They can’t recommend your solution if they don’t know about it.

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

The Product Coalition

JANUARY 26, 2024

In the perfect world, there is time not just to talk to people but to observe them, immerse in their lives, and co-design solutions with them. Instead of evaluating the competitor across multiple dimensions like business model, strategy, feedback, and market share, tackle only public user sentiment. There is only the real world.

User Testing 105

User Testing Product Research Research Software Data Visualization 105

Gainsight

APRIL 7, 2022

However, what many product leaders and managers don’t realize is that there’s a set of tools that can both inform and fast-track your product adoption plan: product analytics. Product adoption describes how a customer becomes aware of your product, makes purchases within your platform, and uses your tool.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Product-led success means you’re excelling at a strategy that uses your product to grow the company.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Gainsight

AUGUST 5, 2022

Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Now CSMs are an integral part of almost every field of business.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . How do product-led strategies contribute to business growth? . Since January 2020, PLG companies have outperformed standard SaaS growth by 2x.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Finally, and only when you have those two systems in place, you can (and must) start empathizing with them.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. Everything you choose to improve or build in your SaaS product should support the business.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Product Innovation Educators

JULY 17, 2023

Some companies will retreat and cut their spending by cutting bolder long-term innovations, and we saw in the recession around 2010 that was a bad strategy. On the other hand, there are all kinds of new technologies like AI, biosciences, and new opportunities in the medical field. Have a good data system.

Telecommunications 95

Telecommunications Research Software Feedback Software User Testing 95

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . 5 Tips for Building a Best-in-Class Product-Led Growth Strategy. Why a Product-Led Growth Strategy Is Becoming a Must in Today’s Competitive Market. Product Experience .

Customer Experience 52

Customer Experience Analytic Tools Data Visualization User Testing 52

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. Authoritative, actionable strategies on how to grow your business. A substitute for strategy or planning. For example, our Sales team is now able to give segmented customer feedback to our product leaders to influence our roadmap. Assessing progress on our strategy.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

The Product Coalition

AUGUST 26, 2019

For software products : design interface, data sets, infrastructure ?? For example, Uber developed Uber eats, based on modules such as its already established network of drivers and tech platform that can track and predict driving times. it depends on the product strategy. Examples of modules: ?? Identify the function carriers.

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

Mind the Product

SEPTEMBER 6, 2018

I’m a product manager at Adobe, a company with a long product management tradition and which has produced some of the best products in the history of software. How the customer would like to buy the software (the biggest pitfall in my experience for enterprise products). How the customer would like to use the software.

Enterprise 148

Enterprise Customer Feedback Customer Experience Reporting Tools 148

Gainsight

APRIL 2, 2021

Yet, one cohort of CS leaders exists that I’ve found to truly be special snowflakes: Customer Success teams in companies that employ Product-led Growth strategies. Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects.

User Testing 52

User Testing Customer Feedback Customer Experience Analytic Tools 52

Lenny Rachitsky

APRIL 7, 2024

Normalize feedback: Create a culture where giving and receiving feedback is encouraged and valued. Feedback should be constructive, clear, and focused on behaviors and performance, not personal attributes. Provide clear feedback on where they’re falling short and what changes are necessary for improvement.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

Bain Public

DECEMBER 14, 2021

As the technology industry continues to grow, so much product managers so they don't fall behind. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) by Clayton M. The Innovator's Solution: Creating and Sustainability Successful Growth by Clayton M.

Books 52

Books Research Software Product Research Reporting Tools 52

The Product Cafe

DECEMBER 12, 2023

The Product Death Cycle emerges when we build features based on customer feedback but still see low usage. ” Here are some questions to help you understand if you are utilizing customer feedback effectively. While customer feedback is undoubtedly crucial, the task of product design and decision-making should remain in our court.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Hutwork

MARCH 19, 2018

Each product iteration is different, technology is ever evolving, and work environments change as well. The Plugged-In Manager: Get in Tune with Your People, Technology, and Organization to Thrive. Management books normally discuss processes and people and skip over technology. A true teacher would never tell you what to do.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. Major Takeaways: We’re seeing five PM trends: salaries and hiring are rising, career paths are widening, companies are becoming product-led, tools are becoming no code, and lifelong learning is a must. This session was led by Violaine Yziquel, Sr.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

The Product Coalition

AUGUST 14, 2017

A Traffic Jam Unfortunately, product management does not come with a handbook. Do you see handbooks on ‘how to navigate through traffic’ that go beyond driving etiquette and into realistic situations? Is the larger picture a good solution to my customers’ problems? The rest are just tools of the trade. Project or Product?

Vision 60

Vision User Testing Feedback Software Management 60

Intercom, Inc.

JUNE 26, 2019

Intercom has been holding events for years now, from large scale World Tours to more intimate Building Intercom events, with our founders, leaders and teammates delivering acclaimed talks on everything from building software to scaling your customer support team. Good talks are not about that time you built a cool new tool in your job.

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Feedback Software Education Presentation Events 215