Product Talk

JANUARY 24, 2024

These touchpoints will allow you to collect stories that help you identify opportunities and build out your opportunity solution tree. For this Tools of the Trade , I spoke with several members of the CDH community to learn how they have approached recruiting customers or users in the very early stages of a product or company.

Research Software 242

Research Software Feedback Software User Testing Customer Experience 242

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Sentiment analysis is the process of collecting, analyzing, and acting on this customer feedback. In-app ratings prompts. Sentiment is the emotion behind customer engagement.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

Roman Pichler

NOVEMBER 2, 2021

A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. If one of these requirements are not fulfilled, the team needs to improve their work.

Weak Development Team 349

Weak Development Team Development Software Review Technical Review 349

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1]

Product Research 357

Product Research Feedback Software Research Software User Testing 357

Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Features to look for in customer retention software: Analytics and tracking. Customer reviews.

Analytic Tools 102

Analytic Tools Feedback Software Data Visualization Software Review 102

Usersnap

OCTOBER 12, 2021

Luckily for Erste Group, they’ve been focusing on customer experience since the very beginning. George” is the name of Erste Bank’s web and mobile app. A human name was purposefully chosen to portray using the app can be just like interacting with a friend. And George Labs is the digital banking business unit of Erste Group.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Intercom, Inc.

NOVEMBER 6, 2019

It’s increasingly clear that the tools we use shape the work we do in all sorts of ways , so picking the right tool for your task is absolutely critical. And even more so when you’re trying to pick a tool to be used by a diverse team spread around the world. The company had to pay for redundant software.

Feedback Software 43

Feedback Software User Testing Product Research Systems Review 43

Intercom, Inc.

APRIL 2, 2018

You’ve carefully justified your choice of programming language and why you just need to use a complex gossip protocol to build the system – it is theoretically the “best” language, but it’ll be tricky to get right (and yet really fun to build). The code you’ve spent so much time on never ships. Fear of feedback.

Technical Review 219

Technical Review Feedback Software Software Review Systems Review 219

Product Talk

JUNE 19, 2024

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Don’t get me wrong.

Generative AI 288

Generative AI Product Research Feedback Software Analytic Tools 288

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. Product managers (PMs) are ninjas of aligning people, management, and processes.

Analytic Tools 164

Analytic Tools Data Visualization Feedback Software Research Software 164

Userpilot

JULY 29, 2024

Using software for product management. This article will examine some of the best product management software in the market. TL;DR Choose a product management platform with advanced features, a user-friendly interface, customization, third-party integrations, scalable pricing, robust security , and collaboration features.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Userpilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Allow video tutorials to run in-app instead of sending users to third-party platforms.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Embedded Analytics 81

Roman Pichler

SEPTEMBER 11, 2023

It’s important that they have the right skills to spot and evaluate design and technology opportunities and to develop a rough understanding of the likely effort required to implement product decisions. 2] Use the Right Goals A team is, by definition, a group of individuals who work together on the same goal.

Reporting Tools 360

Reporting Tools User Testing Customer Experience Product Research 360

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? We handpicked a few of the best SaaS walkthrough examples and explained what made them great. TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product.

Feedback Software 93

Feedback Software Analytic Tools Reporting Tools Customer Communications 93

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. We also consider the top 10 CCM software products on the market today.

Customer Communications 82

Customer Communications Analytic Tools Feedback Software Reporting Tools 82

Userpilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Reporting Tools 81

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. Intercom couldn’t exist without a myriad of other engineers who’ve solved problems and built tools that we use every single day. Who reviews my code?” “How Knowledge sharing.

Software Review 166

Software Review Engineering Feedback Software Technical Review 166

The Product Coalition

APRIL 17, 2023

Here are 12 of the most common feedback collection methods. Collecting and making sense of customer feedback is a primary responsibility of product teams. Collecting product feedback is one of the main tasks of Product Managers. How can PMs collect that feedback? Hello Bar sends an email (used to?) Automation ftw.

User Testing 134

User Testing Customer Feedback Feedback Software Analytic Tools 134

Userpilot

AUGUST 18, 2024

SaaS tools are the industry's biggest open secret. Wondering what type of tools you should have in your stack? Then read on to discover the top 20 cloud-based apps that will help streamline different parts of your business. TL;DR SaaS tools are applications that users can access through an internet connection.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Research Software 78

Intercom, Inc.

OCTOBER 8, 2020

Right off the bat, Kristen acknowledges that the freemium model isn’t a universal cheat code for winning sales. The beauty of the freemium model in an enterprise setting is that the supplier due diligence process is already much further along. Listen to the full episode above or check out Kristen’s key takeaways below.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Intercom, Inc.

MAY 30, 2019

When we ship, we of course have done our diligence with research and design, but we’re also keenly aware that there’s so much we don’t know. Unlocking the power of feedback. And they’d code the conversation with a bunch of different tags, like this type of feature request.

User Testing 194

User Testing Feedback Software Customer Feedback Data Visualization 194

The Product Coalition

NOVEMBER 1, 2022

Innovative emerging technologies in tourism have changed business models, so understanding consumer behavior in tourism is essential. Moutinho reviews the social and psychological influences on consumer behavior in tourism to develop models of consumer behavior. Consumer behavior is not a new concept for research.

Research Software 103

Research Software Feedback Software User Testing Travel 103

Mind the Product

MARCH 17, 2020

I mean obviously no… But it turns out that when you start looking into it, that this one freaking little icon that looked so “Oh it’s 5 seconds, we’ll just draw it in there”… it turns into you’re going to have to hire more people, write a policy guide, and create an entire admin system for [it].

Product Research 41

Product Research Research Software Customer Experience Feedback Software 41

Userpilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? A quick Google search will show you heaps of tools, and you may even experience decision fatigue trying to choose the best. In this article, we distilled it to just 15 tools, showing each product’s strengths and weaknesses.

Data Visualization 88

Data Visualization Research Software Analytic Tools Feedback Software 88

Product Talk

APRIL 11, 2018

” Writing code is a perfectly valid way to learn, if it’s the fastest way to learn. Writing code is a perfectly valid way to learn, if it’s the fastest way to learn. The key with discovery is speed of learning, not speed of writing code. If writing code helps us learn faster, by all means do it. Tweet This.

Product Research 200

Product Research Customer Experience Software Review Feedback Software 200

Userpilot

JANUARY 31, 2024

You can get the answers you need simply from product management analytics tools. To help you know which tool to use, this article will cover the ten best product analytics tools. TL;DR Product analytics tools analyze user interaction, preferences, and engagement with a product. What are product analytics tools?

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Mind the Product

MAY 13, 2020

We’re not designers (except when we are) or engineers (unless we can code) or anything actually, y’know, useful. What that viewpoint misses is that we build understanding, alignment, and purpose – and that our best tool is conversations. Quote of the Episode. and at conferences across the US and Europe.

Agile 194

Agile Product Research Feedback Software Software Review 194

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. Luckily, we’ve listed the 17 best product-led growth software in the market.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Roman Pichler

FEBRUARY 9, 2022

Ensure that people have the infrastructure and tools they need to do a good job. This includes laptops, tablets, phones, and software tools; but it may also include having access to a kitchen and a coffee machine. Trying to help might therefore mask a systemic problem and organisational impediment, rather than making it obvious.

Reporting Tools 339

Reporting Tools Feedback Software Weak Development Team Product Research 339

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Roman Pichler

MAY 11, 2021

An agile development team does a good job if the memebers can reliably meet the agreed goals and create software that offers a great user experience and exhibit the desired quality. Unlike traditional approaches to software development, Scrum does not offer the role of a project manager.

Weak Development Team 346

Weak Development Team Product Research User Testing Customer Experience 346

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools, there seems to be no further need for more tools. Web Developer.

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? It’s a nearly impossible task, but Shishir Mehrotra and his team at Coda have set out reimagine documents, spreadsheets, and apps in a way that undoes 40 years of blind fealty to Microsoft Office and its predecessors.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. Many brands today may think they build products around their customers based on feedback from a majority, but they couldn’t be further from the truth. Here’s what’s most important.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179