Alchemer Mobile

JULY 13, 2021

Bad product experiences increase customer frustration, potentially creating resentment around having difficulty completing tasks within an application and increasing customer churn. Beforehand, make sure your team is aligned on: Their definition of product experience. The goals you hope to achieve by investing in product experience.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

OCTOBER 19, 2024

Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. For instance, you can launch a CSAT survey after a customer interacts with your support team. Similarly, unhappy customers are more likely to tell others of their poor experience. Userpilot review on G2.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Intercom, Inc.

NOVEMBER 24, 2021

We know that moving at speed is all about making decisions quickly and acting on them – but quick decisions get a bad rap. . Still, effective, quick decision-making is a skill we crave and can increase agility, energy, and momentum within any team. . The second challenge is implementing a feedback loop.

User Testing 257

User Testing Data Visualization Feedback Loop Weak Development Team 257

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The bad news? You don’t need a big budget or a dedicated marketing team to market your app. If possible, add at least one person from the App Store and Google Play editorial teams to your influencer list.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Guy

APRIL 23, 2020

The Product Group helps young product people develop ways to maximize their learning; during a time when a young product person is way outside of their comfort zone. Going through the early stages of being a PM with a mentor, have helped me get the most out of being outside my comfort zone, by introducing zone of proximal development.

Feedback Software 356

Feedback Software Product Research Customer Feedback Customer Experience 356

Usersnap

MARCH 24, 2025

The team spent months building it, yet users dont see its value. It helps teams uncover real user needs, validate assumptions, and reduce development risks before committing time and resources. It is an actual team effort involving all stakeholders to foster diverse expertise and unique perspectives.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

Split

JUNE 14, 2024

Receiving this feedback and acting upon it quickly can be the difference between an exiting new product or feature, or a project that is stuck in the mud. By incorporating user feedback loops into your feature releases, you can gain invaluable insights to refine your product and better align it with your customers’ evolving needs.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Mind the Product

OCTOBER 8, 2018

Padman’s work has been literally life-changing, but it’s worth noting that his mindset and product development steps were as well-honed and effective as anything you’d see from the likes of Netflix, Amazon, or Google. Develop Customer Empathy With MVPs. User Feedback is Essential. Philip Kotler.

Product Research 183

Product Research User Testing Marketing Weak Development Team 183

The Product Coalition

NOVEMBER 12, 2024

It’s too bad I didn’t have first principles to draw on at the time. Identify Base Principles —  What are the fundamental truths of product development? That said, when putting the new, novel product into a roadmap for the team to execute, I’d be sure to lean on the first principles of product roadmaps I’ve learned over two decades.

Roadmap 102

Roadmap Automotive Product Research Feedback Software 102

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. Why should you invest in MVP development? You can successfully prevent these problems by starting software development with a Minimum Viable Product (MVP). First, the developers create a wheel.

User Testing 153

User Testing Feedback Software Product Research Research Software 153

Mind the Product

MAY 30, 2019

When you design and build a product, it is important that you regularly demo completed work with the team and key stakeholders. In Agile software development, so-called sprint demos are a key part of every iteration, but whatever product you’re building, be it an app, a website (or even a physical product), demos can be incredibly valuable.

Demo 190

Demo Feedback Software Technical Review Product Research 190

Centercode

JUNE 18, 2019

Whether it comes early in the development lifecycle, right before launch, or between releases, customer feedback is vital to understanding what your target market wants and expects. That’s why carving out a process for collecting, reviewing, responding to, and taking action on feedback is critical. Website down?

Product Research 56

Product Research Feedback Loop User Testing Customer Feedback 56

Userpilot

FEBRUARY 25, 2025

Imagine a product team celebrating a 200% spike in sign-ups after a promotional campaign. But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. To optimize UX, teams must bridge these data silos.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

The Product Coalition

AUGUST 3, 2023

A compelling product vision is a guiding light, providing direction and purpose to the development process. The Importance of a Strong Product Vision A compelling product vision is a guiding star that aligns everyone involved in the product development process. For example, “Increase market share by 20% within the next two years.”

Vision 146

Vision Product Research User Testing Roadmap 146

Alchemer Mobile

MAY 31, 2024

Closed-loop feedback is the key to building this level of loyalty and trust—but why do so many product teams struggle with closing the loop? What is Closed-loop Feedback? Product School defines closing the feedback loop as using feedback to enhance your product and informing users about next steps.

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130

BrainMates

OCTOBER 20, 2024

Regular customer feedback loops, user testing, and post-launch reviews are crucial. It’s about ensuring that customer experiences align with promises made during product development and marketing. Outcome driven roadmaps can help ensure that customer needs are accurately reflected in every development sprint.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Mind the Product

OCTOBER 29, 2018

At every level of our careers, we are faced with unsolicited, opinionated and sometimes outlandish product feedback from our internal teams. It’s all-too easy to discard this feedback as we focus on the initiatives already in play, the resources available, supporting data and the all-important roadmap and strategy.

Feedback Software 144

Feedback Software User Testing Customer Feedback Product Research 144

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Johanna Rothman

NOVEMBER 30, 2020

Steve, a software development manager, thought John was a “10x” developer. Was I willing to support and coach the other people in Steve's group to all become “10x” developers? Was I willing to support and coach the other people in Steve's group to all become “10x” developers?

Weak Development Team 99

Weak Development Team Feedback Software Development Product Research 99

Alchemer Mobile

JUNE 16, 2022

So how do you encourage app feedback to build a better, more profitable, and customer-centric app? By showing customers their feedback is welcomed and valued. We leverage a six-step process to help our customers gauge their feedback strengths and weaknesses. Step #3: Build a continuous feedback loop.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Userzoom

DECEMBER 4, 2019

According to our recent State of UX in the Enterprise survey , ‘including research within the product development process’ is now the #1 challenge faced by UX teams in 2019. For me it is crucial to be part of the roadmap creation when developing the UX strategy. But how can you get research into this early stage?

User Testing 116

User Testing Product Research Research Software Customer Feedback 116

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. It helps you find product-market fit and gives your team direction. This is a high-level document to give your team direction. If you want to learn more, keep reading.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Alchemer Mobile

AUGUST 27, 2020

do not interface with developers in a technical way). Instead, you should conduct customer research, ask great questions, and facilitate all aspects of the internal decision-making process across teams. In order to do so, you need to listen—we mean really listen—to customer feedback.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

UX Planet

DECEMBER 6, 2024

Machine Learning (ML) is at the forefront, allowing UX teams to analyze vast amounts of user data to identify trends and predict behavior. This technology is crucial for developing conversational interfaces like chatbots, which help create seamless and interactive experiences forusers.

Feedback Software 88

Feedback Software Research Software Analytic Tools Data Visualization 88

Messages that Matter

AUGUST 26, 2024

Start the message creation process by selecting two or three of your most engaged channel partners to a team to do the work plus your best partner manager. Make sure channel partners on the team will be able to gather information from at least one customer and ideally two or three. What are our product’s strengths and weakness?

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

ProductPlan

FEBRUARY 28, 2019

As a product team grows from one or two individual contributors to a larger, more diverse team, it takes some work to ensure everyone is set up for success. Different personalities, styles, and expectations can create inconsistent experiences for others when dealing with the product team. Empowered and autonomous.

Weak Development Team 86

Weak Development Team User Testing Onboarding KPIs Product Research 86

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . Applying this approach designed for Kanban can dramatically accelerate the forming and improvements of a Scrum team. How does work flow through the team/system? .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Mixpanel

JUNE 10, 2020

On the NerdWallet team, we go beyond a binary “pass / fail” grade on demo days with Engineering, Product and Design. We also host voluntary “turkey” demos where members of our team can share experiments that failed and what they learned from them. These turkey demos have surfaced key learnings for our team. Boy, were we wrong.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

Userpilot

SEPTEMBER 3, 2022

The amount of feedback you get from customers is meaningless if you do not analyze the data. A thorough analysis of user feedback ensures customer success in a wide range of ways, from informing the product team what improvements are needed to optimizing marketing campaigns. What is a customer feedback analysis?

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Userpilot

JUNE 29, 2024

To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop. Plus, the basics of user feedback and why you need to start collecting it in your business. Influence the product development process.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Userpilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. However, most customer churn falls under one of four categories: Bad product-customer fit Several factors could lead to a poor product-customer fit.

User Testing 104

User Testing Customer Experience Data Visualization Customer Feedback 104

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Mind the Product

AUGUST 19, 2019

Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. That’s why it’s incredibly important to develop a good level of empathy and user understanding, not only for yourself, but for the whole team.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Userpilot

NOVEMBER 24, 2022

Some of them are solved quickly by customer support while others involve the development of new functionality. A customer request management system consists of tools and processes that allow the relevant teams to deal with requests efficiently. Want to see how Userpilot helps teams manage customer requests? Book the demo !

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Alchemer Mobile

JUNE 9, 2020

And over the next 10 to 12 minutes, I’m going to talk about how you in the mobile teams around the world can really fix a big problem around what we think of is the feedback funnel. Like when we talk about leads, we’re ultimately talking about another person or a team on the other end.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Customer Interviews Help Us Understand Our Customers’ Goals, Context, and Unmet Needs I recommend product teams interview customers at least weekly.

User Testing 206

User Testing Customer Experience Customer Feedback User Friction 206