Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. The product feedback loop. The steps include: 1. A sample NPS survey.

Product Research 80

Product Research Feedback Loop Feedback Software User Testing 80

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. If you look into the problem carefully, you’ll see that all the relevant reasons for failure : changing requirements, weak arrangement, insufficient investment and test activities?

User Testing 131

User Testing Feedback Software Product Research Research Software 131

Intercom, Inc.

MAY 1, 2019

This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. Starting in broad strokes.

Onboarding KPIs 143

Onboarding KPIs Feedback Software Research Software User Testing 143

Product Talk

AUGUST 4, 2021

This need is what led me to think about and design the opportunity solution tree. When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. I know many authors who use their blog as a way to test content. That was a start.

Product Research 282

Product Research Books User Testing Research Software 282

The Product Coalition

MAY 25, 2021

The value of a test kitchen when creating a product is immense. The ability to test and iterate based on real usage with real users is invaluable to getting to the root of a problem, understanding a user’s existence, and removing friction. So, what does a product test kitchen look like? There are essentially two different types.

Research Software 110

Research Software Feedback Software User Testing Product Research 110

Intercom, Inc.

DECEMBER 10, 2019

Earlier this summer we released Inbox apps , which allows Intercom customers to customize their Intercom Inbox by arranging their tools and the information they see about their customers. By using measurable customer behaviors as a proxy for business results, you create a much faster feedback loop for your R&D teams.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. What is a customer feedback loop?

Product Research 91

Product Research Feedback Loop Feedback Software User Testing 91

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. Generative AI is a potent tool for content creation and data generation since it can generate new data with some originality by learning from existing data.

Generative AI 124

Generative AI Feedback Software Research Software User Testing 124

Alchemer Mobile

AUGUST 19, 2024

Customer-obsessed PMs DO: Constantly Listen to the Voice of the Customer: Actively collect feedback through surveys, user testing, and direct interactions. Monitor social media and review platforms for insights into customer sentiment. Decisions should be grounded in actual customer data and feedback.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. Before we start, I should probably mention that for the last 3 years I have focused on customer research. Why is customer research important? Yet Growth Marketing and Product Growth is not where I started.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia.

Research Software 78

Research Software Data Visualization Feedback Software Analytic Tools 78

Intercom, Inc.

JULY 14, 2020

Even teams that could offer real-time chat may not feel that it’s the right solution for them. Our research shows that 73% of support leaders say customer expectations are increasing, but only 42% are sure they’re meeting those expectations. About a year ago, our Customer Support team had about 100 people. Net revenue retention.

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

Product Talk

SEPTEMBER 6, 2023

Let’s have feedback loops. Let’s test our assumptions. Then how do we do the work to discover what are the right solutions that actually address those needs in a way that drives that outcome? How do we get our teams access to the right tools to quickly test assumptions? Lots of that.

Product Research 273

Product Research User Testing Research Software ChatGPT 273

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. Disruptive innovation is what many SaaS startups aspire to.

Feedback Software 89

Feedback Software Analytic Tools Research Software Product Research 89

Userpilot

JULY 16, 2024

While your SaaS company’s success depends on several elements, the most crucial ingredient will always be your product experience. Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Product Research 89

Product Talk

APRIL 11, 2018

This is why as an industry we see an over-reliance on A/B testing —a measurement method that we’ve shoehorned into a discovery method. They spend months doing research without shipping any code. From there, we need to discover what solution will best address the target opportunity we chose. Discovering solutions.

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Product Research Customer Experience Software Review Feedback Software 200

UserVoice

JULY 4, 2019

Fortunately, there’s no lack of solutions. There are tons of specialized product management tools available today to solve some of your most frustrating challenges. Let’s look at the best tools for product managers and the problems they solve. Data Analysis and Visualization Tools for Product Management. Hello buy-in.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Let’s explore some customer feedback collection methods and best practices for scaling up your efforts. Customer feedback surveys help you identify points of friction with the user experience and enhance the customer experience.

Feedback Software 93

Feedback Software User Testing Customer Feedback Research Software 93

Userpilot

DECEMBER 6, 2023

TL;DR Product dogfooding is a testing practice. The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users.

Feedback Software 81

Feedback Software Analytic Tools Research Software Reporting Tools 81

Usersnap

MARCH 4, 2021

Things were going well, with a great foothold in the quality assurance and software testing niche. One by one, through researching and interviewing what felt like hundreds of customers, Christina and the product team realized there were loads of insights from our customers. Feature Category 1: New functionalities.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Lenny Rachitsky

JULY 2, 2024

Most early AI apps have a “tourist” problem: they get a lot of traction quickly but have shockingly low retention and engagement. The high-value experience is a deeper rethink once you have played with the technology, understood what it really provides more deeply, and then integrated it into a key part of your product experience.”

Product Research 136

Product Research Research Software Feedback Software User Testing 136

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. instead, carefully chosen tools and processes help PMs and their teams gain efficiency.

Research Software 92

Research Software Feedback Software Technical Review Software Review 92

Product Talk

APRIL 3, 2024

. – Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. Our goal is to figure out if our solution ideas will work. But this type of customer interview doesn’t get us reliable feedback. The best way to evaluate your solutions is with assumption tests.

User Testing 192

User Testing Customer Experience Customer Feedback User Friction 192

Userpilot

DECEMBER 22, 2022

How to implement it in your SaaS? We also explore different ways of collecting user feedback to inform the process. Product ideation is a customer-centric process that aims to translate user research insights into actionable ideas for improving the product. Next, they generate ideas and test them to select the best ones.

Product Research 91

Product Research User Testing Feedback Software Research Software 91

Userpilot

JUNE 29, 2024

TL;DR Product feedback management involves collecting, organizing, analyzing, and acting on user feedback. You can gather qualitative feedback through in-app surveys , customer interviews, focus groups, and reviews. You can get quantitative feedback through NPS, CES, or CSAT surveys , behavioral data, or A/B testing.

Feedback Software 71

Feedback Software User Testing Analytic Tools Customer Feedback 71

Userpilot

MARCH 4, 2021

In-app survey questions can be one of the most effective tools when running product research. We’ve put together a quick guide for you, including best practices, desired outcomes, and examples of questions you must ask your users in-app to help various teams. Benefits of In-App Survey Questions. Table of Contents.

Product Research 105

Product Research User Testing Feedback Software Research Software 105

Mind the Product

AUGUST 19, 2019

But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place. An ML system would probably catch more mistakes but would be far more expensive to build. It’s a combination of user research and expert consultation. What can we do about that?

Artificial Inteligence 190

Artificial Inteligence Data Visualization Product Research Reporting Tools 190

Userpilot

MARCH 6, 2024

TL;DR We’ve brought 13 CRO trends that are timeless and will always work in SaaS, and they include: Add more UGC in your content : Leveraging user-generated content to enhance credibility and trust through social proof, improving conversion rates.

Feedback Software 81

Feedback Software Research Software Analytic Tools Product Research 81

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? The choice is tough because there’s no single tool that covers all use cases. In this round-up, I cover 21 of the best product feedback software solutions. Free trial?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? Here are 15 strategies for a better UX: Conduct user research to understand the personas you will design experiences for. Perform early usability testing during the UX design process to adapt to customer needs. Implement customer feedback and close the loop.

Feedback Software 82

Feedback Software Analytic Tools Research Software Customer Experience 82

Mind the Product

MARCH 9, 2018

However, you need to allow your users to make the final judgement, spend time training your model, build in feedback loops and be transparent about how you’re using AI. The sharp end of research will continue to be out of product managers’ reach for a while yet – we’ll leave that to DeepMind. How to Apply AI.

Artificial Inteligence 70

Artificial Inteligence User Testing Product Research Feedback Software 70

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

MAY 20, 2024

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. TL;DR SaaS customer experience includes all interactions and overall user satisfaction from initial contact to upgrades, impacting engagement , retention, and loyalty.

Customer Experience 84

Customer Experience Analytic Tools Feedback Software User Testing 84

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Use in-app Checklists to guide your users.

Feedback Software 82

Feedback Software Research Software User Testing Customer Feedback 82

The Product Coalition

AUGUST 3, 2023

The Solution: Describe the unique value proposition that sets your product apart from competitors. For example, “Through an AI-powered ride-sharing platform that optimizes routes for reduced travel time and environmental impact.” The Differentiation: Highlight the unique features or technology that differentiates your product.

Vision 129

Vision Product Research User Testing Roadmap 129

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209