Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Product Talk

APRIL 11, 2018

I get asked all the time, “How much time should we spend in discovery ?”. First, it assumes you do discovery first and then delivery second, which is not true. You need to do enough discovery to mitigate unacceptable risk. Now as a discovery coach , I would ask, “How could you have learned about feature B earlier in the process?”

Product Research 200

Product Research Customer Experience Software Review Feedback Software 200

Gainsight

OCTOBER 25, 2021

Constant feedback is the lifeblood pumping into every successful product delivery. And if you want to unleash a steady flow of products and features that your users love, you have to keep your finger on their pulse constantly. Wondering how to anchor these feedback loops into your product? Launch product.

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Alchemer Mobile

JUNE 16, 2022

On the flip side of this, product managers often feel overwhelmed by the idea of sifting through and making sense of the sheer amount of mobile feedback. Use real-time data and feedback to prioritize your product roadmaps. You also avoid the pitfalls of traditional feedback channels like email surveys.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

OCTOBER 7, 2021

The Pilot Flying J product team set a goal to build more features that aligned with what was most important to their loyal customers. We are really big fans.” – Ginny Holmes, Senior Manager of Digital Products. For a while, the Pilot Flying J team gathered the bulk of their customer feedback through app store reviews.

Product Research 246

Product Research Feedback Software Feedback Loop Customer Feedback 246

Johanna Rothman

DECEMBER 11, 2020

Strategy and Product Feedback Loops. Everyone agrees they want innovation: Which products and services the organization offers. What features the product offers, or the problems the product solves. The product roadmap). What's your estimate for this item on the roadmap? Team cycle time.

Product Research 84

Product Research Feedback Loop Feedback Software Customer Feedback 84

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. Now it’s time to put your app and positioning to the test. It’s marketing. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

NOVEMBER 21, 2022

Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. to find the right time to ask for feedback. . Feedback Should Drive Your Product Roadmap. In-app surveys. If a customer says, “I’m a huge fan.

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. NPS+ takes traditional NPS surveys a step further by diving into the “why” behind each NPS response.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Alchemer Mobile

DECEMBER 17, 2021

While closing the loop certainly benefits companies by helping inform product roadmaps, drive marketing initiatives, and increase customer loyalty, it also benefits customers directly to know their voice is being heard (and acted upon!). Customers want to know you’re not just hearing their feedback—you’re acting on it, too.

Feedback Software 240

Feedback Software User Testing Customer Feedback Product Research 240

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. This takes some basic research but tools like Statista can help you quickly gather high-level data. The connection between retargeting and mobile surveys.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Melissa Perri

JULY 23, 2024

For the past eight years, I’ve been working with C-Suite leaders at companies big and small to set up their Product Management organizations. At all of them, I start understanding the current state of Product Management. I gather data through surveys about observations. I review strategies and roadmaps.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Alchemer Mobile

AUGUST 19, 2024

For product managers, the path to success—both on an individual level and for the company as a whole—depends on a deep understanding of their customers. As the driving force behind product development, PMs are tasked with an ongoing challenge: to decode and respond to the evolving needs and preferences of their customer base.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Product Talk

AUGUST 2, 2023

One of the most common responses I get when I talk about continuous discovery is: “That would never work in my organization.” But after working with thousands of product people and organizations of all kinds, I can tell you that everyone is capable of making progress on their continuous discovery journey. What Is Discovery?

Product Research 208

Product Research User Testing Research Software Feedback Software 208

Alchemer Mobile

MARCH 14, 2022

Mobile consumer feedback changed product roadmaps, improved ROI, drove revenue, and got companies closer to achieving their overall business goals. Ultimately, consumer feedback doesn’t matter without taking action. Close customer feedback loops. Segment by customer emotion.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

The Product Guy

FEBRUARY 13, 2020

Guest Post by: Carlos Ruiz (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Nis Frome]. For product leaders, that means taking a step back to build a team that can be customer-centric and deliver ongoing innovation to the market. Low accountability Limited visions of the product by PMs.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

UserVoice

APRIL 4, 2017

It’s no secret that product managers wear a lot of hats. Matching these solutions to the assorted challenges product managers face can be a little tricky, so we’ve done some digging to compile a handy list of product management tools. Data Analysis Tools for Product Management. User Research Tools for Product Managers.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Split

JUNE 14, 2024

Customer feedback can fine tune your product roadmap. Receiving this feedback and acting upon it quickly can be the difference between an exiting new product or feature, or a project that is stuck in the mud. This approach allows product teams to refine their offerings based on user data.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Alchemer Mobile

MAY 31, 2024

They engage more, they stay longer, and they actively promote your products ( this is especially true for customers on mobile! ). Closed-loop feedback is the key to building this level of loyalty and trust—but why do so many product teams struggle with closing the loop? What is Closed-loop Feedback?

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130

Alchemer Mobile

MARCH 29, 2022

To start, Healthcare mobile teams asked more consumers for their feedback in 2021 than in previous years. The percentage of people prompted for surveys was 28% in Medical, 17% in Fitness, and an extremely high 44% in Health Insurance (28% overall). Data included: Ratings and reviews. Interaction and response rates. Popular phrases.

Healthcare 262

Healthcare User Testing Feedback Software Customer Feedback 262

Mind the Product

OCTOBER 23, 2018

I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. One of many, many roadmaps. One of many, many roadmaps. Yet most roadmaps have a big problem in common. The Wrong Conversation.

Roadmap 195

Roadmap Development Feedback Software User Testing 195

Alchemer Mobile

AUGUST 26, 2021

In-app feedback is also immediate, so you get insight into what’s happening in real-time. This allows you to quickly make changes, pivot your product roadmap, and improve the customer experience before customers move on to your competitors. Why you should be collecting in-app feedback. Cart abandonment survey.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Johanna Rothman

JULY 22, 2021

That leads to large and unchangeable roadmaps and a lot of emphasis on predictability. Product strategy, to define the value the products offer to the product's users/customers. In addition, you might need these product strategies too: Product architecture, to shepherd the technical value of a product.

Differentiation 133

Differentiation Product Research Roadmap Strategy 133

Alchemer Mobile

JULY 2, 2019

The path to success in product management is not a straight line. Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Alchemer Mobile

JULY 13, 2021

What is product experience? Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Alchemer Mobile

DECEMBER 8, 2022

Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

MARCH 9, 2022

Retention rates are a strong indicator of whether or not your product or service is high-quality and valuable. Most brands today may think they build products around their customers, but in reality, our data shows they only hear from less than 1% of their customer base, which we call the “vocal minority.”

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Mind the Product

OCTOBER 8, 2018

We can and should learn product management lessons from a diverse range of environments. It’s absolutely worth looking to the likes of Google’s Sundar Pichai, but it’s also worth looking to less celebrated entrepreneurs, outside of the multinational mega-corporations, to learn about lean front-line product management.

Product Research 159

Product Research User Testing Marketing Weak Development Team 159

Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. To fix it, we had to change how we worked with our product team. Trial and error: adding sales input to the product roadmap.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

The Product Coalition

AUGUST 3, 2023

How to Achieve Success in Your Product Strategy In today’s rapidly evolving market, having a clear product vision and a well-defined strategy is essential for the success of any tech product. A compelling product vision is a guiding light, providing direction and purpose to the development process.

Vision 129

Vision Product Research User Testing Roadmap 129

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. Product leaders constantly strive to improve their products to drive greater engagement, grow revenue, and delight customers. In order to move the needle, you need to listen—and we mean really listen—to customer feedback.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Sachin Rekhi

OCTOBER 29, 2018

Probably the most frequent question I get from product managers is around how to successfully prioritize a product roadmap. I think when folks come to me with this question they are often looking for a formula they can apply or at least an algorithm they can go through to prioritize their roadmap.

Roadmap 144

Roadmap Feedback Software Customer Experience User Testing 144

Alchemer Mobile

JUNE 16, 2022

On the flip side of this, product managers often feel overwhelmed by the idea of sifting through and making sense of the sheer amount of mobile feedback. Use real-time data and feedback to prioritize your product roadmaps. You also avoid the pitfalls of traditional feedback channels like email surveys.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Alchemer Mobile

AUGUST 20, 2019

How do you inform your product roadmap? Hopefully, customer feedback is a core component. If you’re gathering feedback and using that to help make product decisions, customers will be more receptive when you make changes. Survey Customers to Determine Areas of Improvement. Steps to Take Before an App Update.

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

The Product Coalition

NOVEMBER 14, 2023

.” — Jeff Bezos Ever question the value of a product development lifecycle? roadmaps?” If you haven’t gathered from my past posts on product topics, I’ve worked with ‘interesting yet easily annoyed’ colleagues many times. Do you even know what a product lifecycle is?” Executing a product roadmap requires more.

Feedback Software 126

Feedback Software Roadmap Product Research User Testing 126

Johanna Rothman

FEBRUARY 6, 2023

Strategy and Product Feedback Loops About 20 years ago, I taught a project management workshop to IT people. Their products and services did not ship outside the building—their products and services enabled the organization to make money. Show them your feedback loops and your cycle time.

Product Research 125

Product Research Feedback Loop Workshop User Testing 125