Userpilot

JUNE 10, 2024

Researching customer onboarding strategies for your SaaS product? The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. Create a welcome series of in-app and email messages to greet users and kick off onboarding.

Onboarding KPIs 84

Onboarding KPIs User Testing Data Visualization Analytic Tools 84

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. SEO ranking to monitor and improve product visibility on search engine results.

Onboarding KPIs 93

Onboarding KPIs Customer Experience User Testing Customer Feedback 93

Userpilot

OCTOBER 11, 2021

Tired of tracking retention metrics that get you nowhere? To achieve that, you need to first have an accurate idea about how your product is performing. In this article, we’re covering 10 of the most important retention metrics you need for your SaaS business, and how you can improve each of them to have increased revenue.

Onboarding KPIs 86

Onboarding KPIs Feedback Software Analytic Tools Research Software 86

Userpilot

SEPTEMBER 10, 2024

Are you frustrated with how your users are underutilizing your product, complaining about it, and not realizing the value that it has to offer? It’s probably because you’re lacking in some of the product management fundamentals. Let’s explore the key fundamentals of product management that every product leader should master.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

Mind the Product

FEBRUARY 16, 2017

When it comes to successfully implementing a data-informed approach to product analytics, it’s easy to find lists of tips and tactics. Every product is different, of course. Amplitude has taken these best practices from across the industry and collected them in The Product Analytics Playbook.

Analytic Tools 147

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 147

Lenny Rachitsky

JULY 2, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. For more: Best of Lenny’s Newsletter | Hire your next product leader | Podcast | Lennybot | Swag Subscribe now You’re either building AI into your product now or you will be soon. I hope they will for you too.

Product Research 136

Product Research Research Software Feedback Software User Testing 136

Userpilot

JANUARY 26, 2023

Building loyalty is essential to retain customers, drive word-of-mouth, and nurture product growth. Thankfully, there are metrics you can use to expand your field of view and estimate how loyal your customers are. There are ten metrics you can use to measure customer loyalty. How do you measure customer loyalty?

Analytic Tools 92

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 92

Userpilot

JULY 4, 2022

Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Customer-led growth approach improves customer experience , simplifies the onboarding process, and boosts customer loyalty. Close the feedback loop through personalized announcements after product changes.

Feedback Software 111

Feedback Software Analytic Tools Customer Feedback Customer Experience 111

Userpilot

JULY 16, 2024

While your SaaS company’s success depends on several elements, the most crucial ingredient will always be your product experience. Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Product Research 89

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? CS talks to customers all day — they already hear feedback.

Feedback Software 135

Feedback Software User Testing Customer Feedback Research Software 135

The Product Coalition

FEBRUARY 23, 2019

Got Metrics? Metrics that use business relevant data alongside intuitive trending and straightforward analysis provide a strong foundation when managing strategy It took about thirty minutes to get everything together. In only three minutes my executive derailed the effort by asking: “We have metrics, right?” Happiness 2.

Onboarding KPIs 60

Onboarding KPIs Product Research User Testing Weak Development Team 60

Userpilot

JULY 30, 2022

If you want your SaaS to survive (and thrive), it’s critically important to avoid pitfalls and major user onboarding mistakes. So in this article, we’re going to deep dive into 7 of the most common user onboarding mistakes – and map out tools and tactics to help you avoid them. What is user onboarding?

Onboarding KPIs 83

Onboarding KPIs User Testing Customer Experience Customer Feedback 83

Userpilot

MARCH 7, 2022

A smooth onboarding process is like the key to a puzzle. It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. Customer onboarding helps customers realize the full value of the product.

Onboarding KPIs 84

Onboarding KPIs Customer Experience Customer Feedback User Testing 84

Userpilot

JULY 29, 2021

It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). As they progress, they interact with your product and brand across different digital channels.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Mixpanel

FEBRUARY 23, 2021

Table of Contents The problem with defining product-market fit In search of quantitative indicators of product-market fit 6 things about measuring product-market fit 1. With that in mind, product-market fit is a spectrum 4. Every business is unique, and metrics frameworks apply differently 5.

User Testing 130

User Testing Onboarding KPIs Startups Product Research 130

Userpilot

APRIL 30, 2024

And does it work with the product-led growth model? A robust customer success strategy enables customers to get the most out of the product. For example, personalized onboarding reduces time to value. To measure the value you deliver, create a system of relevant value metrics, like NPS or Customer Lifetime Value (CLV).

Feedback Software 89

Feedback Software Analytic Tools Product Research Data Visualization 89

Lenny Rachitsky

SEPTEMBER 3, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. He spent the past decade as a VC and product leader helping world-class companies like Faire, Quizlet, and Ibotta accelerate their growth. This makes products less sticky and retention more difficult.

User Testing 130

User Testing Feedback Software Framework Onboarding KPIs 130

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. Feedback analysis helps you understand customers better, remove friction points, improve user experience , and boost loyalty.

Feedback Software 88

Feedback Software Customer Feedback User Testing Data Visualization 88

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? SaaS marketing is the marketing process applied to generate demand and drive adoption and retention for SaaS products and apps. Sounds simple, right? Not necessarily. What is SaaS marketing?

Feedback Software 103

Feedback Software User Testing Product Research Customer Experience 103

Userpilot

JULY 13, 2023

It informs you whether your product growth is fine or if you should make tweaks to improve results. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 82

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 82

Userpilot

MAY 13, 2024

TL;DR Customer feedback forms gather user insights and sentiments that allow you to improve your product/service. Collecting customer feedback helps to build user-centric products, measure satisfaction, identify areas for improvement, and boost user retention. Track overall satisfaction with your product or service.

Customer Feedback 91

Customer Feedback User Testing Feedback Software Product Research 91

Userpilot

SEPTEMBER 8, 2024

Did you know that our client RecruitNow saved over 1,000 customer training hours a year by implementing a localized resource center coupled with onboarding flows? Great product support helps you cut on costs and make users happy, so in this article, we’ll look at the various in-app support types and some best practices for you to follow.

Data Visualization 84

Data Visualization Onboarding KPIs Feedback Software Reporting Tools 84

Userpilot

AUGUST 29, 2022

With sentiment analysis, you can discover essential customer insights, identify customer pain points, and modify your products and services accordingly. Customer sentiment is how your customers feel about your products, services, and or your brand in general. Collect direct customer feedback. What is customer sentiment in SaaS?

Feedback Software 78

Feedback Software Customer Experience Customer Feedback Product Research 78

Userpilot

JUNE 25, 2024

If you aren’t collecting product onboarding feedback, you are missing out on a lot of valuable insights that can help you perfect your onboarding. As a SaaS company, it’s important to remember onboarding isn't a one-time set-and-forget thing but a process that needs ongoing improvement.

Onboarding KPIs 59

Onboarding KPIs Customer Feedback User Testing Feedback Software 59

Userpilot

JUNE 29, 2024

Collecting user feedback for your product is an essential step in improving your offerings. It helps you understand user expectations and work on your product accordingly. And this is where product feedback management comes in handy. Userpilot is a powerful in-app feedback management tool.

Feedback Software 71

Feedback Software User Testing Analytic Tools Customer Feedback 71

Userpilot

SEPTEMBER 12, 2022

You can’t measure customer delight with one metric. Instead, you can track the following metrics to get the full picture: NPS , so you can see how many loyal customers you’ve built. Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop.

Feedback Software 91

Feedback Software Customer Experience Analytic Tools User Testing 91

Userpilot

MAY 23, 2023

In SaaS, many companies identify themselves as a “product-led organization”. But what does it even mean to be a product-led company? In this article, we’ll explore what it means to be a product-led organization and how you can unlock product growth with some real “product-led” strategies.

Analytic Tools 78

Analytic Tools Feedback Software Onboarding KPIs Product Research 78

Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is when a customer experiences and recognizes the value of your product or service. Time to live.

Feedback Software 86

Feedback Software Research Software Onboarding KPIs Customer Experience 86

Userpilot

JULY 11, 2022

In the competitive world of SaaS products, keeping hold of your customers is critically important: in this article, we’re going to explore five of the most consequential types of automation flows for customer retention. There are several types of automated flow you can consider using in your product. Ready to get started?

Feedback Software 85

Feedback Software Customer Experience User Testing Customer Feedback 85

Userpilot

SEPTEMBER 11, 2023

It, along with product analytics , offers a comprehensive view of your customers and products and lets you make better data-driven decisions. Increased customer lifetime value by analyzing customer behavior and tailoring product offerings accordingly. Ideas from feature request surveys for developing product roadmap.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Feedback 87

Andrew Chen

NOVEMBER 1, 2018

The same skills needed to grow new products can be used both to evaluate new startups to invest in, and once we’ve invested; to help them grow. My previous background up to that point was in user acquisition and ad tech, and I was making the pivot to consumer products. There was a lot to learn. This term dominates.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Customer Experience 111

Userpilot

SEPTEMBER 15, 2021

Are you concerned about end-user engagement in your SaaS product? They trigger product-led growth and help SaaS businesses achieve new milestones. Let's see what customer engagement for SaaS is and how you can increase product usage for increased revenue and better customer retention for your platform.

Feedback Software 76

Feedback Software User Testing Customer Feedback Customer Experience 76

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. In this article, we dive deep into what a product marketing framework is and explore its essential components.

Feedback Software 86

Feedback Software Research Software Analytic Tools Product Research 86

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 87

Feedback Software Analytic Tools Customer Experience User Testing 87

Userpilot

AUGUST 23, 2021

Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. So let’s jump right in! How to identify detractors?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

SEPTEMBER 28, 2022

Satisfied and loyal customers are happy with your product, but they’re not exclusive and will switch to a better competitor, given the opportunity. There’s no single metric that can quantify customer goodwill. Personalize the product experience and in-app communication. Announce new features regularly to drive repeat value.

Feedback Software 83

Feedback Software Analytic Tools User Testing Customer Experience 83

Userpilot

JULY 11, 2022

It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! Customer service is the support given to customers both before and after they buy and use the product or services you offer. Interact with customers through in-app messaging and offer contextual help. Increase revenue.

Reporting Tools 93

Reporting Tools Feedback Software Customer Experience User Testing 93