Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. Implementing a customer feedback loop helps you identify and address customers’ needs.

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Alchemer Mobile

FEBRUARY 14, 2023

First-to-market features drive deeper engagements to increase customer adoption, retention, growth, and advocacy. February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. LOUISVILLE, Colo. Alchemer Workflow is available immediately.

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Intercom, Inc.

JUNE 1, 2018

Looking back, I didn’t see these activities as marketing with a capital M, but they absolutely were. In the very early days of Intercom the marketing hat fell on my head, but I’d be doing marketing a disservice (and 2011 Des a disservice) if I said that’s what I thought I was doing. Choosing a tactic for your addressable market.

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Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop. Focus on in-app feedback.

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User Testing Customer Feedback Customer Experience Feedback Software 260

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. Closing the customer feedback loop. provides a scalable way for brands to close their feedback loop. What’s new in Apptentive SDK 6.0.

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Alchemer Mobile

DECEMBER 17, 2021

While closing the loop certainly benefits companies by helping inform product roadmaps, drive marketing initiatives, and increase customer loyalty, it also benefits customers directly to know their voice is being heard (and acted upon!). Customers want to know you’re not just hearing their feedback—you’re acting on it, too.

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Feedback Software User Testing Customer Feedback Product Research 240

Mind the Product

OCTOBER 8, 2018

Understand Your Competitors Through Market Research. In Arunachalam’s case, as he was entering at the late majority stage of the sanitary pad market, he spent a lot of time understanding the strengths and weaknesses of his competitors before deriving his unique selling point – cost effectiveness. Philip Kotler.

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Alchemer Mobile

MARCH 11, 2025

Always close your feedback loops Acknowledging and acting on feedback isnt enough. Closing the feedback loop means: Confirming Receipt of Feedback: Letting customers know their concerns are heard. Enhance Training: Provide targeted training for support staff based on recurring customer challenges.

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Alchemer Mobile

FEBRUARY 2, 2021

This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. It’s marketing. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. App marketing at its most basic. The bad news? The good news?

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Alchemer Mobile

JUNE 16, 2022

Even if the customer does not currently have feedback, proactively prompting before or after key events keeps your internal feedback loop top-of-mind with customers. Step #3: Build a continuous feedback loop. Step #5: Let feedback drive product roadmap decisions.

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Feedback Software User Testing Customer Feedback Product Research 246

Intercom, Inc.

FEBRUARY 6, 2020

The story you tell to the market, the competitive moats you build, the pricing models fueling your growth – everything that got you to where you are needs to be reimagined for your new buyer. Analysts estimate that by 2022, global corporate eLearning will grow to be a $30 billion market.

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Lenny Rachitsky

DECEMBER 29, 2024

Spend 80% of your time focusing on the external factors—customers, competitors, and market conditions—rather than internal processes. How does the market view this problem? The next time you’re working on a project, ask yourself: What are the external forces shaping this?

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Data Visualization Product Research Feedback Software Customer Feedback 110

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Nico joined me on Inside Intercom this week, where we discussed everything from the three stages of company growth to how growing companies can address new markets.

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The Product Coalition

FEBRUARY 20, 2023

Product-market fit (PMF) is a tricky thing for startups. It’s that sweet spot where the needs of your target market perfectly align with what your product is offering, and if you’re a product manager at an early startup, it’s your job to help your product find that fit. And you can always feel product/market fit when it is happening.

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Alchemer Mobile

MARCH 14, 2022

Close customer feedback loops. Capturing, analyzing, and acting on feedback are the first steps. Complete the loop by telling your customer their voice was heard—and show them that it drove a specific improvement. Segment by customer emotion.

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Alchemer Mobile

JANUARY 17, 2019

The vocal minority has a lot to say, and product professionals and marketers must listen to the group’s feedback and respond to it (and act on it!) The most dangerous decision a brand can make is acting on feedback that doesn’t accurately represent the majority of its customers. accordingly.

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Userpilot

OCTOBER 19, 2024

4 Qualtrics for collecting multichannel feedback and B2B market research data Qualtrics NPS surveys. It’s designed for B2B enterprises that require advanced capabilities to collect and analyze customer feedback from B2B markets, and from multiple channels. Qualtrics is a highly robust experience management platform.

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Alchemer Mobile

MARCH 9, 2022

To launch a voice of the customer initiative, product managers and mobile marketers should launch intelligent mobile surveys that target the right people at the right time within the app experience, offer two-way communication channels like a message center, and keep a consistent pulse on customers sentiment.

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Customer Feedback Customer Experience User Testing Data Visualization 264

Intercom, Inc.

JUNE 20, 2018

The reality is we have to master both if we want to expand our addressable market and retain our existing customers as they grow. How can salespeople give a voice to what’s happening in the market while respecting the long-term product vision ? Building a positive feedback loop.

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Intercom, Inc.

DECEMBER 10, 2019

In 2018, our co-founder Des adopted a new internal mantra: “It’s all about market impact.”. In addition, business metrics tend to be lagging indicators, which means that the feedback loop from testing to learning is often too slow to be of practical use to a team. As we scaled, that had to change.

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Lenny Rachitsky

APRIL 6, 2025

Even the act of noting these examples trains you to recognize effective patterns. .” For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Lenny may be an investor in the companies discussed.

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Userpilot

OCTOBER 19, 2024

Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. These honest reviews can then serve as potent sources for your word-of-mouth marketing efforts. An excellent social media review is a powerful marketing tool. The customer feedback loop.

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The Product Coalition

FEBRUARY 3, 2022

How to Find Product-Market Fit “Main reason why most of the products fail is due to lack of product-market fit.” ~Dan Dan Olsen Product-Market Fit is inarguably one of the main factors deciding on product success or failure. But what product-market fit is, exactly? The market can consist of two crucial components?—?target

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The Product Guy

JUNE 20, 2019

It takes a village to successfully manage a product and as a product manager, you will become the central hub within your company for a lot of critical information about your products, market, clients, competitors and prospects. Defining a discovery process will help immensely with the validation and feedback loop!

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Usersnap

MARCH 24, 2025

Each stage is essential for transforming an initial concept into a market-ready product, while continuous discovery ensures ongoing insights and refinements, making it a continuous loop rather than a linear process. Use focus groups to test low-fidelity prototypes and gather qualitative feedback.

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Alchemer Mobile

MARCH 29, 2022

In 2022, Healthcare brands should continue leveraging their mobile apps to target Fan and Risk segments for feedback, while acting on what they learn and closing the feedback loop when changes are made. Additional reading and resources. 6 Ways Healthcare Apps Have Changed the Medical Industry.

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Healthcare User Testing Feedback Software Customer Feedback 262

Alchemer Mobile

JUNE 14, 2022

Only 12 percent of marketers send NPS surveys to customers at specific points in their customer lifecycle. If marketers send NPS surveys immediately after an event takes place, they can gauge customer emotion when the experience is fresh. 5: Close the loop. Most responses are not in real time.

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Alchemer Mobile

JULY 13, 2021

But product experience requires a company-wide effort that includes customer-facing teams like customer success, marketing, and account management. Analyzing feedback looks different for every business depending on what questions are asked and where it’s collected, and far too many businesses collect customer feedback and then let it sit.

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Melissa Perri

JULY 23, 2024

Inability to Scale : Difficulty in scaling operations effectively to meet growing demand or market opportunities highlights weaknesses in organizational design and adaptability. Roadmapping and prioritization are critical for managing resources efficiently, focusing on high-impact initiatives, and adapting to market changes.

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Alchemer Mobile

APRIL 21, 2022

Brands are talking to more consumers and are more comfortable engaging with them over longer periods of time, particularly when around closing feedback loops by telling consumers their voices were heard. There was a 9% increase in the number of surveys sent in 2021 from 2020.

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Product Research User Testing Customer Feedback Data Visualization 264

Product Talk

AUGUST 4, 2021

This gave me a great feedback loop to measure the efficacy of my content. So I added another feedback loop. A handful of them had been through my coaching program , as I wanted them to give feedback on what I was leaving out. I continued to rely on my feedback loops throughout this process.

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Alchemer Mobile

MARCH 31, 2022

In return, consumers are regularly responding with their feedback, sticking around long enough to be prompted multiple times. The regular cadence of asking for and receiving consumer feedback allows brands to create continuous feedback loops and offer better in-app experiences over time.

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User Testing Feedback Software Customer Experience Customer Feedback 263

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? How is SaaS marketing different?

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Feedback Software User Testing Product Research Customer Experience 119

Alchemer Mobile

DECEMBER 8, 2022

Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

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User Testing Customer Feedback Data Visualization Customer Experience 246

Product Innovation Educators

JANUARY 3, 2022

One of the big differences between MAHD and Scrum is the onramp, which is a set of five interactive, collaborative activities between marketing and R&D. Identify the right place to bring those components together to create a prototype you can put in front of customers to get the feedback loop going. Innovation Quotes.

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Userpilot

SEPTEMBER 9, 2024

Looking for real-life customer-led marketing examples that worked to get inspiration for your own campaigns? For each example, we’ll explore why it works and lessons that can help improve your marketing strategy. For each example, we’ll explore why it works and lessons that can help improve your marketing strategy.

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