Userpilot

NOVEMBER 8, 2022

What are feedback loops? How can product managers use them to build better products that your customers will love? That’s exactly what Peep Laja, the Founder and CEO of CXL and Wynter , talked about in his presentation at the 2022 Product Drive Summit ! How to Speed Up Your Feedback Loops by Peep Laja.

Product Research 86

Product Research Feedback Loop User Testing Feedback Software 86

Gainsight

OCTOBER 25, 2021

Constant feedback is the lifeblood pumping into every successful product delivery. And if you want to unleash a steady flow of products and features that your users love, you have to keep your finger on their pulse constantly. Wondering how to anchor these feedback loops into your product? Launch product.

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Johanna Rothman

DECEMBER 11, 2020

Strategy and Product Feedback Loops. Everyone agrees they want innovation: Which products and services the organization offers. What features the product offers, or the problems the product solves. The product roadmap). The managers want: The teams to go “faster.” Team cycle time.

Product Research 84

Product Research Feedback Loop Feedback Software User Testing 84

Johanna Rothman

JANUARY 21, 2021

Here, I assume you want multiple releases for your product. That means you will make different product-based decisions at different times. Consider the Continuum of Feedback Loops and Decisions. Product owners might want to change the roadmap as often as every 1-10 days, but I don't see that often.

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Johanna Rothman

MARCH 5, 2020

This part is about shortening feedback loops. The managers didn't understand. However, they now had a production support problem that they needed to fix. They had one piece of feedback: the checkin broke “unrelated” code. It was time to see their feedback loops. See Your Feedback Loops.

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Product Research Feedback Loop Software Review User Testing 88

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Introduction: What Is Product Discovery?

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Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. Catalog Your Sources of Feedback.

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Product Research Feedback Loop Feedback Software User Testing 139

Johanna Rothman

AUGUST 25, 2022

I see too many teams feel frustrated because their managers say the work takes “too long.” ” (The team feedback loop is the inside of the onion for how agile the organization can be. See Multiple Short Feedback Loops Support Innovation.). Teams and product leaders feel behinder and behinder.

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Product Research Feedback Loop Agile Consulting 87

Product Talk

AUGUST 4, 2021

It won’t surprise you to hear that I use the same continuous discovery habits that I wrote about in my book to run my business. My primary objective across my business is to increase the number of product trios who adopt a continuous cadence to their discovery work. Turning My Content Into a Product. That was a start.

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The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Of all the product management skills , this is one of the most important ones.

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

Alchemer Mobile

AUGUST 19, 2024

For product managers, the path to success—both on an individual level and for the company as a whole—depends on a deep understanding of their customers. As the driving force behind product development, PMs are tasked with an ongoing challenge: to decode and respond to the evolving needs and preferences of their customer base.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Alchemer Mobile

MAY 31, 2024

They engage more, they stay longer, and they actively promote your products ( this is especially true for customers on mobile! ). Closed-loop feedback is the key to building this level of loyalty and trust—but why do so many product teams struggle with closing the loop? What is Closed-loop Feedback?

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130

Johanna Rothman

JANUARY 6, 2020

In Costs of an Agile Approach for Hardware Products , I suggested that an iteration-based approach for hardware was too expensive. Those people work independently until they need to verify the product as a whole, works. This hardware team swarms on a product. Feedback Loops Drive Collaboration. Just like software.)

Product Research 52

Product Research Feedback Loop Feedback Software User Testing 52

Johanna Rothman

MAY 3, 2019

I started this series discussing the issue of the various product-based roles in an agile organization. I suggested a product value team because one person becomes a bottleneck. One person is unlikely to shepherd the strategy and the tactics for a product. Can Your Customer Be Your Product Owner? You don't want to.

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Product Research Feedback Loop User Testing Customer Feedback 70

Johanna Rothman

JANUARY 16, 2019

Is it possible to balance the product innovation and feedback we need, with the commitment our management wants? When does it make sense to ask for more feedback instead? How about when it does make sense to create small or larger estimates for the product? Let's start with the need for very fast product feedback.

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Product Research Feedback Loop User Testing Customer Feedback 58

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve.

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Product Research User Testing Customer Feedback Data Visualization 264

Melissa Perri

JULY 23, 2024

For the past eight years, I’ve been working with C-Suite leaders at companies big and small to set up their Product Management organizations. At all of them, I start understanding the current state of Product Management. I gather data through surveys about observations. I review strategies and roadmaps.

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Weak Development Team Product Research Research Software Feedback Software 250

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

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Product Research Feedback Software Events Feedback Loop 130

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. Closing the customer feedback loop. provides a scalable way for brands to close their feedback loop. What’s new in Apptentive SDK 6.0.

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Product Research User Testing Feedback Software Feedback Loop 244

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys.

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Feedback Software Analytic Tools Data Visualization Research Software 86

Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop.

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User Testing Customer Feedback Customer Experience Feedback Software 260

Alchemer Mobile

OCTOBER 7, 2021

The Pilot Flying J product team set a goal to build more features that aligned with what was most important to their loyal customers. It’s been really, really helpful to have an easily managed tool. We are really big fans.” – Ginny Holmes, Senior Manager of Digital Products.

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Product Research Feedback Software Feedback Loop User Testing 246

Userpilot

AUGUST 10, 2023

How can product teams leverage the product discovery process to create products that satisfy genuine user needs? This article explores every stage of the process and shares some of the best practices that will help product managers deliver delightful user experiences! What is the product discovery process?

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Product Research Analytic Tools Feedback Software Research Software 81

Product Talk

AUGUST 2, 2023

One of the most common responses I get when I talk about continuous discovery is: “That would never work in my organization.” But after working with thousands of product people and organizations of all kinds, I can tell you that everyone is capable of making progress on their continuous discovery journey. What Is Discovery?

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Product Research User Testing Research Software Feedback Software 208

Userpilot

DECEMBER 22, 2022

What’s product ideation? In the article, we look at the stages of the product ideation process and popular ideation techniques a product manager can apply. We also explore different ways of collecting user feedback to inform the process. There are five key stages in the product ideation process.

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Product Research User Testing Feedback Software Research Software 92

Johanna Rothman

JANUARY 16, 2019

Many of my clients are trying to use short feedback loops in agile approaches. That desire bumps up against their management's desires for longer commitments. High Need for Product Innovation and Change. The more need for product innovation and change, the shorter the feedback loops need to be.

Product Research 60

Product Research Feedback Loop User Testing Customer Feedback 60

Johanna Rothman

JANUARY 16, 2019

In that case, you have a low need for product innovation. Your planning feedback loops can be longer. We need short feedback loops in the project/program to see where we are and make small adjustments. Low Need for Product Innovation and Change. I have not worked on many of these products over my career.

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Product Research Feedback Loop Feedback Software User Testing 60

Userpilot

JUNE 29, 2024

Collecting user feedback for your product is an essential step in improving your offerings. It helps you understand user expectations and work on your product accordingly. And this is where product feedback management comes in handy. Userpilot is a powerful in-app feedback management tool.

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Feedback Software User Testing Analytic Tools Customer Feedback 72

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. NPS+ takes traditional NPS surveys a step further by diving into the “why” behind each NPS response.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Alchemer Mobile

JUNE 16, 2022

On the flip side of this, product managers often feel overwhelmed by the idea of sifting through and making sense of the sheer amount of mobile feedback. Use real-time data and feedback to prioritize your product roadmaps. You also avoid the pitfalls of traditional feedback channels like email surveys.

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Feedback Software User Testing Customer Feedback Product Research 246

Sachin Rekhi

DECEMBER 11, 2016

I recently joined Ravi Sapata on Yours Productly , a podcast where he interviews various product leaders on their lessons learned developing successful products. We talked at length about what I've learned regarding how to best build a continuous feedback loop that allows you to consistently learn from your customers.

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Product Research Feedback Loop User Testing Customer Feedback 60

UX Planet

FEBRUARY 10, 2024

In the field of UX research, Systems Thinking can bring many benefits to strategic planning, allowing for a broader and more integrated view of the user ecosystem. Jay Forrester, an MIT engineer, applied these ideas to understand social and management systems. Feedback loops: a system’s outputs affect its inputs, creating loops.

Research Software 125

Research Software Feedback Software Product Research User Testing 125

Userpilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? Today, there are smiley face surveys. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. What is a smiley face survey?

Product Research 85

Product Research User Testing Customer Feedback Feedback Software 85

Userpilot

SEPTEMBER 12, 2024

The company adopted Userpilot as a feedback platform to enable stakeholders to report issues with data accuracy. We asked Simone Schiavo, the Senior Growth Manager at Leedfeeder, to find out. They added a ‘Report data issue’ icon to their dashboard , triggering a survey that allows users to report inaccuracies.

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Data Visualization Product Research Embedded Analytics Feedback Software 84