Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. Implementing a customer feedback loop helps you identify and address customers’ needs.

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Product Research Feedback Loop Feedback Software User Testing 104

UX Planet

JUNE 14, 2024

Now let us dig deeper into the amazing ways that AI is increasingly used to augment user feedback and consequently, the process of UX enhancement. Improving Feedback Loops through AI Another feature is that AI has the exact capacity to scan through mountains of data within seconds, a feat that is difficult for humans.

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Product Research Feedback Loop Customer Feedback User Testing 98

Alchemer Mobile

FEBRUARY 14, 2023

. – February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees.

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Product Research Feedback Loop User Testing Feedback Software 130

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. What is a customer feedback loop?

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Product Research Feedback Loop Feedback Software User Testing 98

Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop. Focus on in-app feedback.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Alchemer Mobile

MARCH 11, 2025

Always close your feedback loops Acknowledging and acting on feedback isnt enough. Closing the feedback loop means: Confirming Receipt of Feedback: Letting customers know their concerns are heard. Leveraging Automation: Using tools like Alchemer to streamline follow-ups and feedback management.

Differentiation 130

Differentiation Feedback Software Customer Feedback User Testing 130

Melissa Perri

JULY 23, 2024

For the past eight years, I’ve been working with C-Suite leaders at companies big and small to set up their Product Management organizations. At all of them, I start understanding the current state of Product Management. Having a dedicated career ladder for product managers allows them to see their path to the C-Suite.

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Weak Development Team Product Research Research Software Feedback Software 250

Alchemer Mobile

JUNE 16, 2022

On the flip side of this, product managers often feel overwhelmed by the idea of sifting through and making sense of the sheer amount of mobile feedback. Even if the customer does not currently have feedback, proactively prompting before or after key events keeps your internal feedback loop top-of-mind with customers.

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Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. Closing the customer feedback loop. provides a scalable way for brands to close their feedback loop. What’s new in Apptentive SDK 6.0.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Alchemer Mobile

DECEMBER 17, 2021

In case you’re not convinced, here are a few wild statistics: Of the 95% of companies who collect customer feedback, only 10% use the feedback to improve, and only 5% tell customers what they are doing in response to what they heard. Companies that close the feedback loop can improve their customer retention by an average 10%.

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Feedback Software User Testing Customer Feedback Product Research 240

Alchemer Mobile

JULY 2, 2019

The path to success in product management is not a straight line. Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas. Here is a preview of the myths we bust in the guide.

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Product Research User Testing Feedback Software Product Management 198

The Product Guy

MARCH 26, 2020

This created a positive feedback loop, when more of their ideas were used, more ideas would be suggested and the more proactive they would become by contributing and brainstorming solutions. Andraž is a product manager curious about software products that delight. About Andraž Zvonar. More About The Product Mentor.

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CTO Coach Product Research CTO User Testing 405

Lenny Rachitsky

DECEMBER 29, 2024

The best product managers go out of their way to prove themselves wrong, because finding the flaws in your thinking will lead to better decisions. Spend 80% of your time focusing on the external factors—customers, competitors, and market conditions—rather than internal processes.

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Data Visualization Product Research Feedback Software Customer Feedback 110

The Product Guy

JUNE 20, 2019

This has been challenging to navigate as there are not many resources available on how to manage not only a maturing product but the changes that come with rapid organisational growth. The founders have filled the role of product manager since the company was conceived and it is difficult for them to hand that management over.

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Product Research Feedback Software User Testing Technical Review 379

Alchemer Mobile

OCTOBER 7, 2021

It’s been really, really helpful to have an easily managed tool. We are really big fans.” – Ginny Holmes, Senior Manager of Digital Products. For a while, the Pilot Flying J team gathered the bulk of their customer feedback through app store reviews.

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Product Research Feedback Software Feedback Loop User Testing 246

Mind the Product

AUGUST 9, 2019

In this keynote from #mtpcon San Francisco, Michael Sippey, VP of Product at Medium, shares some insights on how to think big and create clarity and focus for product management teams to unleash their full potential. No one can be a product manager without being an optimist, but “optimistic” feedback loops can expose real product challenges.

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Product Research Product Management Product Manager Feedback Software 180

Alchemer Mobile

NOVEMBER 21, 2022

Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. Even if the customer does not currently have feedback, prompting keeps your internal feedback loop top-of-mind with customers. BUILD A TWO-WAY FEEDBACK LOOP.

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Customer Feedback User Testing Feedback Software Product Research 244

Alchemer Mobile

MARCH 29, 2022

Healthcare apps are divided into three subcategories: Medical (public health, condition management, reproductive services, etc.) Beyond telehealth visits, 2022 will see increased adoption of hospital-at-home and remote patient management.” – Milan Shah, CTO, Biofourmis. and Health Insurance. Additional reading and resources.

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Healthcare User Testing Feedback Software Customer Feedback 262

UX Planet

MARCH 15, 2025

Its feedback loop is a mechanism whereby strong engagement with a video rapidly leads to more similar content beingshown. Create feedback loops that continuously refine the personalization experience. This interest graph approach (similar to Pinterests non-follower model) creates a highly addictive experience.

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Product Research Data Visualization Feedback Software Analytic Tools 95

Alchemer Mobile

MARCH 14, 2022

Close customer feedback loops. Capturing, analyzing, and acting on feedback are the first steps. Complete the loop by telling your customer their voice was heard—and show them that it drove a specific improvement. Segment by customer emotion.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Lenny Rachitsky

APRIL 6, 2025

Give feedback using “strategy, not self-expression”: Focus on motivating behavior change rather than venting your frustrations. ” Managing up is about sharing your point of view: Don’t just ask your manager what to do. Even the act of noting these examples trains you to recognize effective patterns. .”

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CTO Coach Framework Feedback Software Product Research 106

Product Talk

AUGUST 4, 2021

This gave me a great feedback loop to measure the efficacy of my content. So I added another feedback loop. A handful of them had been through my coaching program , as I wanted them to give feedback on what I was leaving out. At first, this feedback gutted me. But it still felt like I was flying blind.

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Product Research Books User Testing Research Software 298

Alchemer Mobile

FEBRUARY 2, 2021

ESTABLISH A FEEDBACK LOOP FOR YOUR APP. For best results, the feedback loop should be built into the app itself, not requiring testers to leave the app to open their email or give you a call. Earn your customers’ loyalty by both listening to and acting on their feedback. PLAN A BETA RELEASE.

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Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

OCTOBER 19, 2024

4 Qualtrics for collecting multichannel feedback and B2B market research data Qualtrics NPS surveys. Qualtrics is a highly robust experience management platform. It’s designed for B2B enterprises that require advanced capabilities to collect and analyze customer feedback from B2B markets, and from multiple channels.

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Feedback Software Analytic Tools Data Visualization Research Software 105

The Product Guy

APRIL 23, 2020

There are several ways to get into Product Management, the majority of folks stumble upon it by choice or because their organization needed to fill that role and you were the best candidate at the time. Personally, I knew I wanted to be a Product Manager 2-3 years before I was finally given the opportunity.

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Feedback Software Product Research Customer Feedback Customer Experience 356

Johanna Rothman

FEBRUARY 6, 2023

Strategy and Product Feedback Loops About 20 years ago, I taught a project management workshop to IT people. That's why the duration of the internal feedback loops is so important. I used the image above in Multiple Short Feedback Loops Support Innovation. Thanks, bye. See you then.”

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Product Research Feedback Loop Workshop User Testing 125

Intercom, Inc.

FEBRUARY 6, 2020

She shares why their success required embracing – not disavowing – the marketplace, what she considers when expanding internationally, and how she leverages feedback loops to balance supply and demand. A feedback loop to balance supply and demand. Marketplaces are notoriously difficult to manage and scale.

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Feedback Software Analytic Tools Research Software Data Visualization 243

Johanna Rothman

SEPTEMBER 16, 2022

Most managers I see feel a ton of pressure for delivery. The managers need to “deliver” more projects, products, and features. The problem is that the feedback loops are too long because the WIP (Work in Progress) is too high. All to create faster green feedback loops.

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Product Research Feedback Loop Feedback Software Technical Review 114

Alchemer Mobile

MARCH 9, 2022

What many don’t realize is that customer retention can be largely managed with a few simple improvements to their app’s customer experience. Some mobile marketers and product managers might think that push notifications are a great way to re-engage customers in the mobile experience.

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Customer Feedback Customer Experience User Testing Data Visualization 264

Alchemer Mobile

APRIL 21, 2022

Brands are talking to more consumers and are more comfortable engaging with them over longer periods of time, particularly when around closing feedback loops by telling consumers their voices were heard. There was a 9% increase in the number of surveys sent in 2021 from 2020.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

MARCH 31, 2022

In return, consumers are regularly responding with their feedback, sticking around long enough to be prompted multiple times. The regular cadence of asking for and receiving consumer feedback allows brands to create continuous feedback loops and offer better in-app experiences over time.

User Testing 263

User Testing Feedback Software Customer Experience Customer Feedback 263

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? What does it mean for us as product managers? Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product. Source: Todd Wickersty, [link].

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Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Alchemer Mobile

JANUARY 17, 2019

The key is to be proactive in asking for their feedback rather than waiting for them to raise their hands, and to ask at the right moment within your digital experience in order to give conversations the best opportunity to begin.

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User Testing Branding Customer Feedback Customer Experience 276

Userpilot

OCTOBER 19, 2024

However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not. You can also provide dedicated success managers to support and advocate for each customer personally. By closing the feedback loop, you’ll be able to turn your users’ frowns upside down.

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Customer Satisfaction Customer Experience User Testing Feedback Software 111