Gainsight

AUGUST 25, 2021

When it comes to successful user onboarding, the name of the game is time to value (TTV). Build Feedback into the Onboarding Process. Done right, feedback can turn into a current that runs through your product-growth strategy and electrifies your onboarding process. Build feedback processes into the onboarding process.

Onboarding KPIs 52

Onboarding KPIs Customer Experience Feedback Software User Testing 52

Userpilot

OCTOBER 16, 2022

Collect active and passive feedback , act on it, and close the feedback loop. Indeed, Salesforce found that 75% of customers expect companies to deliver hyper-personalized experiences, and this means you can no longer get away with just calling users by their names. Listen to your unhappy customers and reach out for help.

User Testing 91

User Testing Feedback Software Research Software Analytic Tools 91

The Product Coalition

JUNE 3, 2021

These statements distill thousands of data points into something much more straightforward and valuable for your leadership team. Feedback from internal teams like Sales or Support. It’s literally in the damn name! That’s how good maps are built: feedback loops created by explorers. That’s what maps are?—?a

Feedback Software 176

Feedback Software Data Visualization Research Software User Testing 176

Userpilot

AUGUST 30, 2024

Director of Engagement Management (10+ years) : As a director, you’ll provide strategic leadership for the entire engagement management function. Your focus will be on establishing strong partnerships with other departments and ensuring the consistent delivery of high-quality services to clients. Userpilot, Product School, etc.)

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

The Product Coalition

MAY 23, 2019

Even if you work for a company that is a house-hold name , you probably have heard inner rumblings on how to implement more effective strategies to reach a wider market and attract new users. by placing your name next to other strong companies means that you are able to do business at the same level as the best in the industry.

Software Review 60

Software Review Product Research Analytic Tools Feedback Loop 60

Intercom, Inc.

MAY 1, 2019

It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. There were a number of lessons to take away from this: Look for opportunities to include many feedback loops in your design process.

Feedback Software 143

Feedback Software Onboarding KPIs Research Software User Testing 143

The Product Coalition

MAY 25, 2021

We have a direct feedback loop with our pharmacy for determining areas of improvement and quickly testing new innovative solutions. Yep, creative naming. Having our own pharmacy gives us firsthand exposure to the pharmacy and patient experience. As the Startup Grind community continued to grow and evolve the product did as well.

Research Software 110

Research Software Feedback Software User Testing Product Research 110

Mind the Product

AUGUST 19, 2019

Which would you prefer: one where a barista knows your name and your favourite drink and your favourite music is playing, or one where everything is made for an average customer? Imagine that you’re going to a coffee shop. Moreover, it’s not only changes in these components that might affect you.

Artificial Inteligence 182

Artificial Inteligence Data Visualization Product Research Reporting Tools 182

Mind the Product

SEPTEMBER 18, 2017

The gifter’s journey may have various entry points and paths, but the two final steps of the funnel would typically be: Once the user chooses the product to be sent as a gift, they enter the recipient’s name and email address and write a personal message. Here is a sample email: Hi [sender first name]! Our “Before” Measurements.

Customer Experience 104

Customer Experience User Testing Product Research Customer Feedback 104

Gainsight

APRIL 12, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. Over the years at Gainsight, we’ve had a few—our first Chief Financial Officer and our first Chief People Officer, to name two—that had a massive impact.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Userpilot

MARCH 23, 2022

What the leadership board currently looks like. Use personalized subject lines and always refer to users by their names. Follow-up with detractors and close the feedback loop. It used to be around ’30’ some years ago, but that number has risen dramatically, thanks to the rise in customer experience.

Product Research 82

Product Research Feedback Software Analytic Tools Research Software 82

Hutwork

MARCH 9, 2018

5 Designing Your Product’s Continuous Feedback Loop. Sachin Rekhi, founder and CEO at Notejoy , a collaborative notes app for teams, writes about capturing user feedback. You also need to name KPIs for product people. You might not agree with all of Rosenberg’s points on leadership. Author: Sachin Rekhi.

Article 82

Article Feedback Software Research Software User Testing 82

Intercom, Inc.

AUGUST 6, 2020

And then more recently since I’ve come on board, we have really tried to reignite our conversation in a positive way with the meta community to really include them back into the feedback loops, to make sure that we continue to progress the logic in the community and how we build this in the future. Jordan: Cool.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

The Product Coalition

AUGUST 26, 2019

As the name suggests an OKR is broken down into: Objective ?—?the MBO was then largely used by Intel and later became widespread and now commonly known as OKRs through Google by John Doerr ?—?an an ex-Intel employee and early advisor to the Google founders, Larry Page and Sergey Brin. It is important that neither of these cascades down?—?they’re

Product Research 81

Product Research Feedback Software Vision Customer Experience 81

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Let’s have feedback loops. Here’s why.

Product Research 244

Product Research User Testing ChatGPT Research Software 244

BrainMates

APRIL 7, 2019

I recall sitting in a Senior Leadership Team meeting, where our Editor-in-Chief was presenting to a newly formed Executive team on the extensive history of the newspaper title. Ok, so you’ve created a culture of trust, feedback is free-flowing with your teams and the result of all this high performance is that your company starts to scale.

Leadership 74

Leadership Feedback Software Product Research Feedback Loop 74

Agile Velocity

JANUARY 13, 2022

However, this often means there is no core leadership or guiding coalition, so it results in ‘pocket agility’ with localized benefits and incoherent practices and processes that are hard to sustain or optimize. . CoEs are often more formal, having named committee members and may even be built into the organizational structure.

Feedback Software 59

Feedback Software Agile Data Visualization Leadership 59

Intercom, Inc.

JANUARY 20, 2022

Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. You get these nice feedback loops with the rest of the company that reinforce the feeling that you’re making progress fast.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

ProductPlan

SEPTEMBER 13, 2021

When facing intense adversity, successful leaders break the mold by loosening the reins and relinquish their control in the name of survival. Most companies fail because they revert back to this leadership style. It’s bottom-up from the customer to the product to the leadership; instead of a versus battle of egos and seniority.

Product Research 77

Product Research Feedback Software Onboarding KPIs Reporting Tools 77

Usersnap

MAY 26, 2020

We agilely implemented the feedback for our product and improved the customer journey. Hello everyone, my name is Klaus-M. We came up with a cute name: Alpaca. So, how did we start our customer feedback journey? In the next step, we wanted to include customer feedback loops in every step of the customer journey.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Mixpanel

JULY 9, 2021

From there, just be sure you’re doing things like enforcing strict naming conventions for tracking events so things don’t get lost in translation or fall through the cracks as multiple teams developing for multiple client platforms dig into product analytics. Don’t get me wrong, “fail fast” is still a good philosophy.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Startups 59

The Product Coalition

MARCH 2, 2020

Often, these organizations were once created to train farm boys into assembly-line workers within a standardized industrial process churning out standardized products in the name of output optimization. Lack of leadership : Senior management is not participating in agile processes, for example, the Sprint Reviews, despite being a role model.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

DISQO

SEPTEMBER 25, 2019

Ask people to name the most innovative companies, and the likelihood is high that behemoths like Amazon, Netflix, Tesla, and Uber come to everyone’s mind. She goes on to explain that innovation is a mandate from leadership, saying that Mohan, Cambia’s Chief Innovation Officer, stresses “causes are taken, missions are given.”.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

Ask people to name the most innovative companies, and the likelihood is high that behemoths like Amazon, Netflix, Tesla, and Uber come to everyone’s mind. She goes on to explain that innovation is a mandate from leadership, saying that Mohan, Cambia’s Chief Innovation Officer, stresses “causes are taken, missions are given.”.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

AUGUST 10, 2015

. <code/media> – on February 13-14th, 2017 in CA, Recode senior editor Peter Kafka, in conjunction with Kara Swisher, host this exclusive conference which features candid, unscripted onstage interviews with the best-known names in the business. appeared first on Feedback Loop.

Events 40

Events User Testing Product Research Data Visualization 40

DISQO

AUGUST 10, 2015

. <code/media> – on February 13-14th, 2017 in CA, Recode senior editor Peter Kafka, in conjunction with Kara Swisher, host this exclusive conference which features candid, unscripted onstage interviews with the best-known names in the business. appeared first on Feedback Loop.

Events 40

Events User Testing Product Research Data Visualization 40

DISQO

SEPTEMBER 28, 2018

Leadership, whether it be of a big or small company, is uniformly focused on company metrics and goals. appeared first on Feedback Loop. Sharing success stories can thus also drive the engineering team towards the shared outcome and cultivate a stronger sense of partnership. You have a role to play in the popularity contest.

Product Research 40

Product Research Data Visualization User Testing Customer Feedback 40

DISQO

SEPTEMBER 28, 2018

Leadership, whether it be of a big or small company, is uniformly focused on company metrics and goals. appeared first on Feedback Loop. Sharing success stories can thus also drive the engineering team towards the shared outcome and cultivate a stronger sense of partnership. You have a role to play in the popularity contest.

Product Research 40

Product Research Data Visualization User Testing Customer Feedback 40

Business of Software Conference

OCTOBER 29, 2018

Namely, how are they, what is, was the team working on and how is it going in particularly we want them to label what those things are. And so you need feedback loops built into your organization so that you can, uh, fix the operating bugs that you’ve created over time. I’m going to text my team after that.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Intercom, Inc.

JANUARY 28, 2021

For those working in the public sector, Amanda is a household name – she was the National Political Director for Secretary Hilary Clinton during the 2016 Presidential Campaign and served as the Chief of Operations at the California Department of Justice in 2017 and 2018. Feedback can’t just be incorporated every election cycle.

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249