Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? The choice is tough because there’s no single tool that covers all use cases. In this round-up, I cover 21 of the best product feedback software solutions. Free trial?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

UX Planet

MARCH 15, 2025

However, to fully capitalize on this potential, Pinterest must continuously evolve its personalization strategies, addressing existing gaps and embracing cutting-edge technologies. This isnt just another recommendation algorithm; its a common vocabulary that ensures consistent personalization across the entire platform.

Product Research 94

Product Research Data Visualization Feedback Software Analytic Tools 94

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Alchemer Mobile

FEBRUARY 14, 2023

. – February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. The right data and experimentation tools. How to prioritize the ideas for maximum business value?

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. Others are SaaS companies that are scaling or have scaled recently and want to ensure they are doing it in the best way. At all of them, I start understanding the current state of Product Management.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate. In response, consumers interacted more with brands through their apps.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. What is a customer feedback loop?

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia.

Research Software 104

Research Software Data Visualization Feedback Software Analytic Tools 104

Intercom, Inc.

JULY 17, 2019

It should be part of a larger customer success game plan to help your users achieve their goals through expert use of your tool. The guidance found in your help center unblocks confused or struggling users, making them less likely to abandon your product for a different solution. Self-help methods reduce costs.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. This takes some basic research but tools like Statista can help you quickly gather high-level data. If you work in mobile marketing or advertising , demographic information is critically important.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Productside

MARCH 18, 2025

Welcome to Product PickEm 2025 , where the best emerging product tool startups go head-to-head in a bracket-style competition, and YOU decide which ones rise to the top via our LinkedIn polls on the Productside page. Each round, the lowest-scoring tools get eliminated, and the best move forward. Forget the hype. Thats up to YOU.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

The Product Guy

MARCH 26, 2020

I took the initiative to research what could be done to improve them and progress the product. The goals of the meeting were to: Align the team around a single idea or a solution Make team members feel ownership and responsibility Brainstorm unique and creative ideas. He liked them but in the end turned down one after another.

CTO Coach 405

CTO Coach Product Research CTO User Testing 405

Intercom, Inc.

MAY 1, 2019

This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. Turning it into a system.

Onboarding KPIs 143

Onboarding KPIs Feedback Software Research Software User Testing 143

Alchemer Mobile

JANUARY 17, 2019

The at-risk customers have typically had a negative experience with your brand that triggered their feedback—their meal was bad, their flight was delayed, or they ran into an irritating bug in your app. The most dangerous decision a brand can make is acting on feedback that doesn’t accurately represent the majority of its customers.

User Testing 276

User Testing Branding Customer Feedback Customer Experience 276

Product Talk

AUGUST 4, 2021

This need is what led me to think about and design the opportunity solution tree. When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. This gave me a great feedback loop to measure the efficacy of my content.

Product Research 298

Product Research Books User Testing Research Software 298

UX Planet

FEBRUARY 6, 2025

Banks invest many resources into research, security and basic digital service functionalityonly to follow up with so-called Lean Designs, which are little more than colorized, clickable prototypes. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience.

Banking 76

Banking Data Visualization Feedback Software Customer Experience 76

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Canny is a comprehensive feedback management tool while Typeform allows you to collect feedback via email.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. Generative AI is a potent tool for content creation and data generation since it can generate new data with some originality by learning from existing data.

Generative AI 139

Generative AI Feedback Software Research Software User Testing 139

Intercom, Inc.

DECEMBER 10, 2019

Earlier this summer we released Inbox apps , which allows Intercom customers to customize their Intercom Inbox by arranging their tools and the information they see about their customers. By using measurable customer behaviors as a proxy for business results, you create a much faster feedback loop for your R&D teams.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Product Talk

APRIL 11, 2018

They spend months doing research without shipping any code. From there, we need to discover what solution will best address the target opportunity we chose. Discovering solutions. Just like we don’t discover first and then deliver next, we also don’t discover opportunities and then discover solutions. This is equally bad.

Product Research 216

Product Research Customer Experience Software Review Feedback Software 216

Usersnap

MARCH 24, 2025

Product discovery provides insights and evidence to make informed decisions at every stage of the Product Development Lifecycle (PDLC), ensuring the final product aligns with user needs. If youre a product manager looking to reduce uncertainty, validate ideas, and build user-centric solutions , this guide is for you. Lets dive in.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

Userpilot

JUNE 29, 2024

TL;DR Product feedback management involves collecting, organizing, analyzing, and acting on user feedback. You can gather qualitative feedback through in-app surveys , customer interviews, focus groups, and reviews. You can get quantitative feedback through NPS, CES, or CSAT surveys , behavioral data, or A/B testing.

Feedback Software 100

Feedback Software User Testing Analytic Tools Customer Feedback 100

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. Before we start, I should probably mention that for the last 3 years I have focused on customer research. Why is customer research important? Yet Growth Marketing and Product Growth is not where I started.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Alchemer Mobile

AUGUST 19, 2024

Customer-obsessed PMs DO: Constantly Listen to the Voice of the Customer: Actively collect feedback through surveys, user testing, and direct interactions. Monitor social media and review platforms for insights into customer sentiment. Act on Customer Insights: Translate feedback into actionable changes and product improvements.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Intercom, Inc.

APRIL 26, 2022

With Intercom Surveys , customer feedback helps you to continuously optimize your business in simple and efficient ways – so from lead capture through to onboarding, NPS, product feedback, and churn, survey insights will help you learn and scale. But what about the post-purchase experience? Prioritize meaningful customer engagement.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. You can successfully prevent these problems by starting software development with a Minimum Viable Product (MVP). The first version of Buffer is a good software example of a MVP.

User Testing 146

User Testing Feedback Software Product Research Research Software 146

Alchemer Mobile

AUGUST 27, 2020

Feedback is key, but you will be running in circles if you only follow customer recommendations to build your product roadmap. People often prescribe what they think they want, but there’s often a better solution that actually solves the underlying problem. Tools like Apptentive are here to help make the process easier.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Userpilot

JULY 16, 2024

While your SaaS company’s success depends on several elements, the most crucial ingredient will always be your product experience. Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

FEBRUARY 23, 2022

Do you have a feedback management system in place? Gathering feedback is one of the most important aspects of managing a product. To truly understand how to build the best version of your product, you must tap into your customers’ feedback , frustrations, and insights. But what do you do once you get the feedback?

Feedback Software 98

Feedback Software Research Software User Testing Reporting Tools 98

Userpilot

MAY 30, 2024

How to conduct customer sentiment analytics: Get equipped with the right customer sentiment analysis tools. Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). Implement product improvements based on user feedback. Analyze customer feedback with survey analytics.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI customer experience, on the other hand, is all about using artificial intelligence (using computing power to solve problems) as a valuable tool to enhance the customer experience.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. Disruptive innovation is what many SaaS startups aspire to. PMF survey s can help with that.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Alchemer Mobile

JULY 2, 2019

Instead, you should conduct customer research, ask great questions, and facilitate all aspects of the internal decision making process across teams. Listen to your customers’ wants and needs, then build solutions to meet those desires. Fortunately, customers expect you to ask them for feedback directly.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Alchemer Mobile

MAY 31, 2024

Product School defines closing the feedback loop as using feedback to enhance your product and informing users about next steps. We define closed-loop feedback as capturing, analyzing, acting on, and following up on customer feedback. Closing the loop also proves to improve customer retention.

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130