UX Planet

SEPTEMBER 10, 2024

Photo by Nik on Unsplash A Step-by-Step guide to evaluating and enhancing your Design System for maximum impact. Design systems are essential tools for maintaining consistency, scalability, and efficiency in product development. This is where a design system audit comes into play.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

Userpilot

JUNE 24, 2024

Easier content creation & personalized messages : New technologies simplify content creation and personalization, improving engagement and efficiency. Customer communication tracking and analytics : Advanced analytics tools measure communication effectiveness and optimize strategies. Book a Userpilot demo !

Customer Communications 59

Customer Communications Analytic Tools Feedback Software Research Software 59

Userpilot

JANUARY 15, 2024

This is especially true when trying to implement an in-app support infrastructure within your platform. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! So you gather qualitative feedback and more detailed actionable insights.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 73

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? With so many similar tools available on the market, it can seem difficult to pick the best one for your company. TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

ProductPlan

AUGUST 12, 2024

As a proven solution for more than a decade, ProductPlan has helped 1000s of companies build more than 700,000 roadmaps and plan more 8,000,000 initiatives. A straightforward solution. A straightforward solution. Service excellence. Proven results. Let’s discuss ways we can help your enterprise organization grow!

Reporting Tools 52

Reporting Tools Feedback Software Analytic Tools Data Visualization 52

Alchemer Mobile

NOVEMBER 21, 2022

Gathering and implementing mobile customer feedback is the best way to truly understand how you can improve your mobile experience, but approaching your feedback strategy can be tougher than it seems. In this post we are talking about all things mobile customer feedback: . The importance of gathering mobile customer feedback.

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Customer Feedback Feedback Software User Testing Product Research 244

Userpilot

JUNE 29, 2024

Collecting user feedback for your product is an essential step in improving your offerings. And this is where product feedback management comes in handy. TL;DR Product feedback management involves collecting, organizing, analyzing, and acting on user feedback. Userpilot is a powerful in-app feedback management tool.

Feedback Software 72

Feedback Software User Testing Analytic Tools Customer Feedback 72

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? Let's look at 5 customer engagement solutions you can set up today and drive growth right off the bat. What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JUNE 29, 2024

Collecting and using product feedback to influence decisions can lead to a better customer experience (CX). This is particularly important because, according to the PWC Future of CX report, 75% of Americans decide to buy a product over others based on the CX alone.

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Customer Feedback Data Visualization Feedback Software User Testing 97

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. For that reason, we’ll go over 12 of the best tools you should use when conducting product research. Qualtrics. UXPressia.

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Research Software Data Visualization Feedback Software Analytic Tools 79

ProductPlan

AUGUST 12, 2024

As a trusted solution for over a decade, ProductPlan has empowered thousands of companies to build more than 700,000 roadmaps and plan over 8,000,000 initiatives. Our best-in-class enterprise offering delivers a holistic and strategic product lifecycle planning solution—efficiently executed with an unparalleled customer experience !

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Reporting Tools Feedback Software Analytic Tools Data Visualization 40

Userpilot

DECEMBER 6, 2023

The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. It’s a widely accepted practice in many organizations.

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Feedback Software Analytic Tools Research Software Reporting Tools 82

Userpilot

JULY 21, 2022

The SaaS market is competitive, and it’s not enough to have a good product. However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022.

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Feedback Software Reporting Tools Customer Experience Data Visualization 80

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

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Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

FEBRUARY 23, 2022

Do you have a feedback management system in place? Gathering feedback is one of the most important aspects of managing a product. To truly understand how to build the best version of your product, you must tap into your customers’ feedback , frustrations, and insights. But what do you do once you get the feedback?

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Feedback Software Research Software User Testing Reporting Tools 75

Alchemer Mobile

JUNE 16, 2022

At the end of the day, many customers feel that providing feedback is simply too cumbersome, too time-consuming, and too difficult. For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Userpilot

NOVEMBER 22, 2023

Most SaaS companies understand the value of user feedback , but few actually have a system in place to collect feedback and customer data. Other businesses spend a small fortune on focus groups only to end up with zero actionable feedback and insufficient analytics to make data-driven decisions.

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Data Visualization Analytic Tools Feedback Software Research Software 87

Userpilot

NOVEMBER 28, 2022

Do you have a process in place to automate customer feedback collection? If you don’t, you should get started right away to collect the maximum amount of user data and minimize the work hours required to set up feedback collection. Userpilot, Survicate, and Qualaroo are the 3 best-automated feedback collection tools.

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User Testing Feedback Software Customer Feedback Data Visualization 83

Gainsight

OCTOBER 25, 2021

Constant feedback is the lifeblood pumping into every successful product delivery. Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Wondering how to anchor these feedback loops into your product? Customers feel valued.

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Product Research Feedback Loop Customer Feedback User Testing 98

Userpilot

AUGUST 27, 2024

However, the best product analytics tools for you depend on factors other than having a wider range of features. So let’s go over the best LogRocket alternatives, their ideal use cases, and how each tool compares to it so you can choose the right product. Marker.io : Use Marker.io G2 rating : 4.6/5

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Data Visualization Analytic Tools Feedback Software Research Software 82

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Usersnap

SEPTEMBER 20, 2021

Even if you don’t have your customer feedback software yet, you’re still doing everything possible to satisfy your customers. You and the customer support team are literally treating each customer like royalty, providing super service that matches their needs and wants at every step. Follow-up With Tool Reviews 2.

Feedback Software 52

Feedback Software Research Software Reporting Tools User Testing 52

Userpilot

AUGUST 27, 2024

In HubSpot’s consumer behavior trends report, 72% of consumers said they’re more likely to make purchase decisions with a brand they can trust their data with. TL;DR Gather customer feedback : Actively collecting and acting on customer feedback enhances user experience, builds loyalty, and helps guide product development.

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User Testing Analytic Tools Feedback Software Research Software 78

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Alongside the continued app economy boon, mobile retention, interactions, ratings, and expressed emotion flourished. Personal Services. Business Services.

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Data Visualization Reporting Tools User Testing Customer Feedback 263

Alchemer Mobile

NOVEMBER 29, 2018

Being available to gather and respond to customer feedback is becoming more the norm for most companies, but it doesn’t mean it’s getting any easier to take on alone. Let’s look at five reasons why you should consider using a customer feedback platform. Knowing When to Ask for Feedback is Tough.

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Feedback Software User Testing Customer Feedback Reporting Tools 173

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. Others are SaaS companies that are scaling or have scaled recently and want to ensure they are doing it in the best way. Leadership is frequently involved in lower-level discussions or asks for ad-hoc reports.

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Weak Development Team Product Research Research Software Feedback Software 250

Userpilot

SEPTEMBER 11, 2023

In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Improved customer relationships and customer loyalty by analyzing customer feedback and closing the feedback loops. Better customer service with greater satisfaction and reduced time to resolution.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 88

Intercom, Inc.

JUNE 14, 2022

Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. What is customer relationship marketing? . What is the purpose of customer relationship management?

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization User Testing 118

Userpilot

MAY 30, 2024

Proven methods to collect valuable customer feedback , from surveys to social media monitoring. How to conduct customer sentiment analytics: Get equipped with the right customer sentiment analysis tools. Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). Ready to begin?

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Research Software 84

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Why you should be collecting in-app feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? Not only is it a mess for you, but it can also let your customers down when you don’t do something about their feedback. The customer feedback system learning.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

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Data Visualization Feedback Software Analytic Tools Research Software 89

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. Price comparison tools often didn’t work. List of user acceptance testing tools ?

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Reporting Tools 52

Usersnap

MAY 17, 2023

The struggle to highlight crucial details, collaborate effectively, and provide targeted feedback is real. But what if I told you there’s a game-changing solution? In this article will review the best tools in 2023 based on their features, usability, pricing, and customer reviews. Let’s dive in!

Feedback Software 52

Feedback Software Research Software Reporting Tools Data Visualization 52

Alchemer Mobile

AUGUST 19, 2024

What are the trends in customer feedback over time? This approach promotes a culture that continuously listens, learns, and acts based on customer feedback. Customer-obsessed PMs DO: Constantly Listen to the Voice of the Customer: Actively collect feedback through surveys, user testing, and direct interactions.

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Product Research User Testing Customer Feedback User Friction 172

Modus Create

JUNE 27, 2024

The gap between the product and technology teams is real. On the other hand, you have technology teams grappling with difficult challenges. They’re dealing with outdated legacy systems, technical debt , and rarely scalable architecture to run day-to-day operations, let alone turbocharge transformation.

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Research Software Feedback Software Reporting Tools Technology 52

Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. Catalog Your Sources of Feedback.

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Product Research Feedback Loop Feedback Software User Testing 139