Alchemer Mobile

DECEMBER 17, 2021

While closing the loop certainly benefits companies by helping inform product roadmaps, drive marketing initiatives, and increase customer loyalty, it also benefits customers directly to know their voice is being heard (and acted upon!). Customers want to know you’re not just hearing their feedback—you’re acting on it, too.

Feedback Software 240

Feedback Software User Testing Customer Feedback Product Research 240

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Let’s jump right in. Demographic factors.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

NOVEMBER 29, 2018

By now, marketers and product owners in every space understand the importance of listening to their customers. Being available to gather and respond to customer feedback is becoming more the norm for most companies, but it doesn’t mean it’s getting any easier to take on alone. Knowing When to Ask for Feedback is Tough.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

Intercom, Inc.

JUNE 1, 2018

Looking back, I didn’t see these activities as marketing with a capital M, but they absolutely were. In the very early days of Intercom the marketing hat fell on my head, but I’d be doing marketing a disservice (and 2011 Des a disservice) if I said that’s what I thought I was doing. Choosing a tactic for your addressable market.

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Startups Feedback Software Marketing Strategy 201

Alchemer Mobile

MARCH 29, 2022

Healthcare App Subcategories: Medical, Fitness, Health Insurance. In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Summary of Healthcare Apps in 2021. and Health Insurance.

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Healthcare User Testing Feedback Software Customer Feedback 262

Alchemer Mobile

MARCH 31, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. People are willing to answer short, simple questions and share feedback when they’re proactively asked for it at the right mobile moment. The post Mobile App Customer Sentiment: 2022 Customer Engagement Benchmarks appeared first on Apptentive.

User Testing 263

User Testing Feedback Software Customer Experience Customer Feedback 263

Alchemer Mobile

FEBRUARY 14, 2023

First-to-market features drive deeper engagements to increase customer adoption, retention, growth, and advocacy. February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. LOUISVILLE, Colo.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. Analyze customer feedback responses to identify patterns. Book a demo to learn how.

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Product Research Feedback Loop Feedback Software User Testing 80

UserVoice

APRIL 4, 2017

The litany of tasks on a PM’s plate can seem overwhelming at a glance, but the market has responded to these challenges with a number of specialized solutions that many PMs now consider indispensable in their day-to-day. Data Analysis Tools for Product Management. User Research Tools for Product Managers.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Intercom, Inc.

NOVEMBER 6, 2019

It’s increasingly clear that the tools we use shape the work we do in all sorts of ways , so picking the right tool for your task is absolutely critical. And even more so when you’re trying to pick a tool to be used by a diverse team spread around the world. The company had to pay for redundant software.

Feedback Software 43

Feedback Software User Testing Product Research Systems Review 43

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Research Software 85

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. Closing the customer feedback loop. provides a scalable way for brands to close their feedback loop. What’s new in Apptentive SDK 6.0.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Mind the Product

SEPTEMBER 22, 2017

In one of the keynotes of this year’s MTP Engage Hamburg, Johanna Kollmann reviews established system thinking concepts and applies them to the world of today’s product management. Practical Ways of Understanding Systems. As soon as a system is understood, we can try to change or improve it. Systematic Improvement.

Analytic Tools 184

Analytic Tools Feedback Software Systems Review Data Visualization 184

Alchemer Mobile

JUNE 14, 2022

Over the past two decades, advancement in digital technology and our understanding of customer behavior have changed many aspects of the corporate approach to customer loyalty and emotion. However, the need is greater than ever for a tool that gives companies the information they need to understand and act on both. NPS versus NPS+.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Define your marketing personas.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 107

Feedback Software Analytic Tools User Testing Customer Feedback 107

The Product Coalition

MARCH 1, 2022

This is where customer feedback for sales comes into play. Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. CES (Customer Effort Score) surveys In-person interviews Customer reviews Usability testing In-app usage analytics … But we’re getting ahead of ourselves.

Feedback Software 139

Feedback Software Customer Feedback User Testing Data Visualization 139

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. Others are SaaS companies that are scaling or have scaled recently and want to ensure they are doing it in the best way. At all of them, I start understanding the current state of Product Management.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Why did we choose them?

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Intercom, Inc.

SEPTEMBER 23, 2020

Our first customer messaging solution. When describing the process of creating their campaigns, many customers mentioned that they start by planning out their orchestration visually in digital tools or on a physical whiteboard. We analyzed exit feedback from people who churned to understand what’s missing.

Messaging 232

Messaging User Testing Feedback Software Customer Feedback 232

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. The right data and experimentation tools. The right data and experimentation tools. Don’t forget Tech debt and bugs.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Alchemer Mobile

JANUARY 17, 2019

Customers are hard-pressed to leave feedback in any form, and the way digital customer feedback is gathered is often clunky, time-consuming, and distracting from the goal the customer came to accomplish in the first place. You must shift your priorities and the way you ask for feedback to unlock the “silent majority” of your customers.

User Testing 276

User Testing Branding Customer Feedback Customer Experience 276

Alchemer Mobile

MARCH 9, 2022

So, why does it often get deprioritized in favor of customer acquisition and app downloads? What many don’t realize is that customer retention can be largely managed with a few simple improvements to their app’s customer experience. In this post, we cover four retention-boosting strategies that will help improve the health of your app.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. Short on time?

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate. In response, consumers interacted more with brands through their apps.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software. It helps us meet customers’ demands, needs, and expectations.

Feedback Software 141

Feedback Software Reporting Tools Software Development Software Developers 141

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Alongside the continued app economy boon, mobile retention, interactions, ratings, and expressed emotion flourished. Close customer feedback loops.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Alchemer Mobile

DECEMBER 8, 2022

Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months). When’s the best time to solicit feedback? So, we analyzed data from the last calendar year for mobile app customer sentiment and uncovered some intriguing insights.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

AUGUST 20, 2019

Two weeks after your team’s app update launches, your boss stops by your desk to share some bad news: App store ratings have plummeted from 5-stars to 3-stars and new download volume has decreased 25 percent. Customers are uninstalling the app right and left. Steps to Take Before an App Update.

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

Alchemer Mobile

JUNE 16, 2022

At the end of the day, many customers feel that providing feedback is simply too cumbersome, too time-consuming, and too difficult. For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Intercom, Inc.

APRIL 26, 2022

74% of consumers are at least somewhat likely to buy from brands based on experiences alone and those experiences now need to transcend on and offline, across sales, marketing, and support – but don’t feel overwhelmed! Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Intercom, Inc.

JUNE 20, 2018

We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales. The reality is we have to master both if we want to expand our addressable market and retain our existing customers as they grow. In 2011 Marc Andreessen declared that software is eating the world.

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Feedback Software Product Research User Testing Feedback Loop 199

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 111

Feedback Software Analytic Tools Customer Feedback Customer Experience 111

Alchemer Mobile

AUGUST 19, 2024

What are the trends in customer feedback over time? This approach promotes a culture that continuously listens, learns, and acts based on customer feedback. Customer-obsessed PMs DO: Constantly Listen to the Voice of the Customer: Actively collect feedback through surveys, user testing, and direct interactions.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Userpilot

JUNE 29, 2024

Collecting and using product feedback to influence decisions can lead to a better customer experience (CX). To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop.

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Customer Feedback Data Visualization Feedback Software User Testing 97