Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Offer self-service support via in-app resource centers.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. Disruptive innovation is what many SaaS startups aspire to.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. What are growth initiatives?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JANUARY 29, 2023

Why do product managers need a new feature validation framework? TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure. Your new feature validation framework should consist of at least 3 techniques. How can you build one?

Product Research 98

Product Research User Testing Framework Feedback Software 98

Userpilot

JANUARY 17, 2023

Which involves the implementation of your product through in-app onboarding and self-service support. It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. Time to live is the time it takes for a customer to implement your solution.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Userpilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! social media engagement or email click-through rate), or feedback data (e.g., The next step involves collecting relevant customer data with appropriate analytics tools.

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Intercom, Inc.

MAY 1, 2019

This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. It is a story of how we went from a broad problem to a validated concept through various twists and turns, and how we used feedback loops along the way to course correct our approach. Starting in broad strokes.

Feedback Software 143

Feedback Software Onboarding KPIs Research Software User Testing 143

Userpilot

MAY 27, 2024

For example, you’ll need a robust tool to handle data privacy concerns and collect data efficiently. Plus, it requires constant analysis and feedback collection to remain relevant. Find the right tool to make customer loyalty segmentation easier. Customer feedback. The SMART goals framework. Level of activity.

Data Visualization 105

Data Visualization Product Research User Testing Customer Experience 105

Userpilot

SEPTEMBER 2, 2021

Acquisition, activation , adoption , retention , revenue , and referral are the six pirate metrics for measuring growth in the SaaS industry. Product-led marketing tactics work best when implementing a market penetration strategy, which is often the best approach for a SaaS business. What is a growth strategy in SaaS?

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

SEPTEMBER 23, 2022

What is the product-market fit framework? The product market fit framework is a strategy that helps achieve and maintain the PMF. Before you start building, validate the problem you’re solving and potential solutions with experimentation and testing. Want to easily collect feedback in-app and measure product market fit?

User Testing 59

User Testing Product Research Feedback Software Framework 59

UX Planet

FEBRUARY 22, 2024

5-step process The Jobs to Be Done (JTBD) is a powerful tool in product design that helps teams focus on understanding the needs and objectives of their customers rather than just the product itself. Here’s how to use the JTBD framework in product design: [link] 1. It helps refine your messaging to better align with customer jobs.

Product Research 95

Product Research User Testing User Friction Customer Feedback 95

The Product Guy

FEBRUARY 13, 2020

Below is an overview of the main problems I ran into, along with our framework for addressing them and sustaining our innovation and growth. Regarding problem discovery: Value was feature-based PMs and PDs embedded in delivery Reactive to feedback, stakeholder-biased. Sometimes) Metrics in the loop, low customer loop.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. However, only 26% are sure they have the knowledge and tools to do so.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Outbound 201

Userpilot

OCTOBER 18, 2022

To get the data, you have to combine four analyses: task analysis, user feedback analysis, user behavior analysis , and user experience analysis. Customer feedback analysis, in turn, will enable you to understand user sentiment and customers’ needs to boost customer satisfaction and improve retention. User feedback analysis.

Customer Feedback 98

Customer Feedback Data Visualization User Testing Analytic Tools 98

Revulytics

APRIL 4, 2018

In detailing an example of its trademarked strategy in a video , the Michigan-based software firm points to a uniquely designed application its software developers created for a county records office. In an internal demo of the software, many pictures of tropical places featured in the UI drew questions from other Menlo employees.

Analytic Tools 63

Analytic Tools Feedback Software User Testing Product Research 63

Userpilot

NOVEMBER 8, 2022

This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model. Properly position your product and choose the right messaging to convey its value to your audience. Choose specific and relevant marketing platforms to help you reach your target market. Who are they?

Feedback Software 98

Feedback Software User Testing Product Research Strategy 98

Userpilot

JUNE 22, 2023

Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies. Using in-app surveys to collect and analyze customer feedback. Spotting friction points with funnel analysis.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

ProductPlan

AUGUST 10, 2023

Keeping track of them all, ensuring they’re given proper consideration, and closing the feedback loop with the folks who make suggestions is essential and falls on the product team to manage. With a purpose-built product management solution, the product team can spend less time futzing around with formatting and version control.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. As you’d expect, different SaaS companies adopt slightly different approaches around product-led onboarding. Ramli John’s ‘Eureka’ framework is an excellent place to start when devising a product-led onboarding strategy.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Amplitude

NOVEMBER 30, 2020

A strong customer experience management (CEM) strategy helps you create a framework for how to meet or exceed customer expectations. The jobs-to-be-done framework (JTBD) is a helpful tool for finding that balance because it narrows your focus on the work your customers need to accomplish every day. All-in-One Cloud Platforms.

Reporting Tools 52

Reporting Tools Analytic Tools Customer Experience Feedback Software 52

The Product Coalition

MARCH 5, 2018

Over the years of building Machine Learning products, I’ve come up with a framework that usually works for me. Build a feedback loop This helps to gauge customer satisfaction and generates data for improving your machine learning model Monitor For errors, technical glitches and prediction accuracy Get creative!

Artificial Inteligence 60

Artificial Inteligence User Testing Product Research Data Visualization 60

Intercom, Inc.

JANUARY 20, 2021

Not only that, but it’s fundamental to the Conversational Support Funnel , our framework for delivering efficient , personal support at scale. Using a bot to automate answers, triage issues, and offer up tailored solutions to your customers’ problems means that they get the right resolution, at the right time. Use real life examples.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

The Product Coalition

MARCH 27, 2018

A Product Management Framework for Machine Learning?—?Part Build a feedback loop This helps to gauge customer satisfaction and generates data for improving your machine learning model Monitor For errors, technical glitches and prediction accuracy Get creative! Feedbacks are an important data collection mechanism?

Artificial Inteligence 60

Artificial Inteligence Product Research Framework User Testing 60

The Product Coalition

NOVEMBER 7, 2019

The history of Slack, the most widely used workplace messaging app, is often referred to as a classic startup success story. The company decided to pivot, and focus on developing what they initially thought of as a more convenient tool for internal business communication. Instead, it was an MMORPG called Glitch.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Mixpanel

FEBRUARY 23, 2021

Every business is unique, and metrics frameworks apply differently 5. Over the course of our conversations, we were pointed to several measurement frameworks for finding product-market fit, with differences depending on the product category, and industry. Every business is unique, and metrics frameworks apply differently.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

The Product Coalition

APRIL 16, 2018

A Product Management Framework for Machine Learning?—?Part A quick run through why monitoring is important, especially in the context of ML systems: Why do you need to monitor? You’ve built a complex system with multiple moving parts Machine Learning products are complex and evolving. They rely on UX and user journey maps.

Artificial Inteligence 60

Artificial Inteligence Framework Data Visualization Product Research 60

ProductPlan

AUGUST 10, 2023

Keeping track of them all, ensuring they’re given proper consideration, and closing the feedback loop with the folks who make suggestions is essential and falls on the product team to manage. With a purpose-built product management solution, the product team can spend less time futzing around with formatting and version control.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. This methodology transforms customer feedback into a competitive lever for business excellence. This methodology transforms customer feedback into a competitive lever for business excellence.

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Mind the Product

JUNE 13, 2019

We have internal off-the-shelf customisable products like our HR system and case management system. And we build and manage externally-facing products like our bespoke local support look-up tool and our online forum. Regular feedback from my peers helped me feel less overwhelmed and more focused. There are A LOT.

Product Research 143

Product Research User Testing Feedback Software Research Software 143

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit. why do they use them?

User Testing 141

User Testing Product Research Product Marketing Customer Experience 141

Mind the Product

MARCH 7, 2018

In many companies, improving engagement is a reactive process: as a product manager you wake up to a barrage of support requests after launching a new feature, or your in-app analytics reveal that new users are skipping over key functionality and never reaching their “aha!” Use Data to Refine Your Message. Give Your Product a Voice.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Product Research 97

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. In this article, we explore the: Most common types of feedback, Top ways to collect actionable feedback, Best practices to follow, And, leading software that’ll get the job done. What is customer feedback? Why is customer feedback important?

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Gainsight

OCTOBER 14, 2020

Gamers know all too well the shortcuts to ‘level up,’ allowing their character to have more abilities, advance boards, and access new tools to win. However, the skills needed to ‘level up’ for product managers are a bit more elusive as PMs often receive varying feedback from customers, sales, customer success, engineering, etc.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Mind the Product

OCTOBER 23, 2018

For example, an outcome like “the user sees more marketing messaging” is not valuable to the user, and it doesn’t directly move a business metric. It’s a whole blog post in itself, but I use the framework below to guide how and when we use user feedback in our process to validate our ideas. You Haven’t got Business Buy-in.

Roadmap 190

Roadmap Development Feedback Software User Testing 190

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Build in-app flows to help users discover features. User empathy.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40