Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop. Focus on in-app feedback.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. Closing the customer feedback loop. provides a scalable way for brands to close their feedback loop. What’s new in Apptentive SDK 6.0.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Alchemer Mobile

DECEMBER 17, 2021

In case you’re not convinced, here are a few wild statistics: Of the 95% of companies who collect customer feedback, only 10% use the feedback to improve, and only 5% tell customers what they are doing in response to what they heard. Companies that close the feedback loop can improve their customer retention by an average 10%.

Feedback Software 240

Feedback Software Customer Feedback User Testing Product Research 240

Intercom, Inc.

NOVEMBER 2, 2021

You can always save your feedback for another time, and a more private or less stressful setting. One of the best things about being an engineer at a fast-moving company is the feedback loops. Unfortunately, as your company grows, those feedback loops can get longer and longer. Savor your success.

Product Research 291

Product Research Software Review Feedback Loop Feedback Software 291

Alchemer Mobile

JUNE 16, 2022

Even if the customer does not currently have feedback, proactively prompting before or after key events keeps your internal feedback loop top-of-mind with customers. Step #3: Build a continuous feedback loop.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

NOVEMBER 21, 2022

Through proactive engagement and creating customer feedback loops, our customers had an average response rate of 13 percent for their in-app surveys. Even if the customer does not currently have feedback, prompting keeps your internal feedback loop top-of-mind with customers. BUILD A TWO-WAY FEEDBACK LOOP.

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Alchemer Mobile

MARCH 14, 2022

Close customer feedback loops. Capturing, analyzing, and acting on feedback are the first steps. Complete the loop by telling your customer their voice was heard—and show them that it drove a specific improvement. Segment by customer emotion.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Alchemer Mobile

OCTOBER 7, 2021

The other challenge of receiving feedback exclusively through apps store reviews is the inability to follow up with customers or close the feedback loop. Given this, app store reviews fail to reflect the desires and feelings of the majority of customers.

Product Research 246

Product Research Feedback Software Feedback Loop Customer Feedback 246

Alchemer Mobile

FEBRUARY 2, 2021

ESTABLISH A FEEDBACK LOOP FOR YOUR APP. For best results, the feedback loop should be built into the app itself, not requiring testers to leave the app to open their email or give you a call. Earn your customers’ loyalty by both listening to and acting on their feedback. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

DECEMBER 10, 2019

“By using measurable customer behaviors as a proxy for business results, you create a much faster feedback loop for your R&D teams” Higher-level customer behavior metrics, such as average response time, and business results, such as retention, have many variables impacting on them.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Alchemer Mobile

MARCH 29, 2022

In 2022, Healthcare brands should continue leveraging their mobile apps to target Fan and Risk segments for feedback, while acting on what they learn and closing the feedback loop when changes are made. Additional reading and resources. 6 Ways Healthcare Apps Have Changed the Medical Industry.

Healthcare 262

Healthcare User Testing Feedback Software Customer Feedback 262

Intercom, Inc.

NOVEMBER 24, 2021

The second challenge is implementing a feedback loop. The final stage of an effective, quick decision-making process is developing a constructive, actionable feedback loop. “Outcomes are important, but it’s difficult to extract valuable learnings from them. We learn far more by studying the decision itself”.

User Testing 257

User Testing Data Visualization Feedback Loop Weak Development Team 257

Intercom, Inc.

FEBRUARY 6, 2020

She shares why their success required embracing – not disavowing – the marketplace, what she considers when expanding internationally, and how she leverages feedback loops to balance supply and demand. A feedback loop to balance supply and demand. Listen to the full episode or check out Yvonne’s key takeaways below.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Alchemer Mobile

APRIL 21, 2022

Brands are talking to more consumers and are more comfortable engaging with them over longer periods of time, particularly when around closing feedback loops by telling consumers their voices were heard. There was a 9% increase in the number of surveys sent in 2021 from 2020.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

MARCH 31, 2022

In return, consumers are regularly responding with their feedback, sticking around long enough to be prompted multiple times. The regular cadence of asking for and receiving consumer feedback allows brands to create continuous feedback loops and offer better in-app experiences over time.

User Testing 263

User Testing Feedback Software Customer Experience Customer Feedback 263

Alchemer Mobile

JANUARY 17, 2019

The key is to be proactive in asking for their feedback rather than waiting for them to raise their hands, and to ask at the right moment within your digital experience in order to give conversations the best opportunity to begin.

User Testing 276

User Testing Branding Customer Feedback Customer Experience 276

Alchemer Mobile

DECEMBER 8, 2022

Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Probably the most overlooked, yet easiest, opportunity to foster strong relationships with your customers is simply closing the feedback loop.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Johanna Rothman

FEBRUARY 6, 2023

Strategy and Product Feedback Loops About 20 years ago, I taught a project management workshop to IT people. That's why the duration of the internal feedback loops is so important. I used the image above in Multiple Short Feedback Loops Support Innovation. Show them your feedback loops and your cycle time.

Product Research 125

Product Research Feedback Loop Workshop Customer Feedback 125

Product Talk

AUGUST 4, 2021

This gave me a great feedback loop to measure the efficacy of my content. So I added another feedback loop. A handful of them had been through my coaching program , as I wanted them to give feedback on what I was leaving out. I continued to rely on my feedback loops throughout this process.

Product Research 282

Product Research Books User Testing Research Software 282

Intercom, Inc.

MARCH 26, 2018

Create a feedback loop that keeps on giving. How do you get feedback from thousands of eyes instead of dozens? By building a feedback loop with your support team. Even if you’ve got a team of writers, fundamentally broken articles will nearly always be noticed first by the people reading them – your customers.

User Testing 190

User Testing Customer Feedback Customer Experience Product Research 190

Alchemer Mobile

MAY 31, 2024

Product School defines closing the feedback loop as using feedback to enhance your product and informing users about next steps. We define closed-loop feedback as capturing, analyzing, acting on, and following up on customer feedback. Closing the loop also proves to improve customer retention.

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130

Intercom, Inc.

JUNE 20, 2018

Building a positive feedback loop. The last thing I’ll say is remember to invest in a positive feedback loop. Stack rank requests by impact – Identify which problems need to be solved first based on order of magnitude (blockers for new business or reasons for churn).

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Alchemer Mobile

MARCH 9, 2022

Let customers know you care by closing the feedback loop. After collecting and analyzing your new customer insights, give thanks and acknowledge your customers’ feedback. The best way to retain your customers is to simply let them know they’re valued.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Alchemer Mobile

AUGUST 24, 2021

It is also important to establish a feedback loop with consumers to monitor and understand the changes in attitudes regarding your app and other competing apps. Your app marketing team should continuously meet and plan for future updates, changes, and ways to keep consumers engaged and loyal.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Mind the Product

MAY 4, 2020

According to John, to generate valuable conversations among your team you need psychological safety, insights, feedback loops, and shared vocabulary. If your one-pager stimulates questions, discussion, and follow-up activities, you’re on the right track. At the core of John’s model are valuable conversations. A Piece of the Puzzle.

Product Research 174

Product Research Feedback Loop Feedback Software Document 174

Alchemer Mobile

AUGUST 19, 2024

Remember, PMs must be flexible and willing to adjust priorities based on new feedback, and always stay ready to reprioritize existing features or initiatives as needed. Closing the loop is a surefire way to let your customers know that their feedback was heard and acted upon. Closing a feedback loop happens in phases.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

The Product Guy

FEBRUARY 13, 2020

Onboarding: A huge number of hirings, from C-Level to PMs and Tech lead Process-oriented, not mission, not goals Purpose lost: make new employees impact the team as soon as possible No feedback-loop with new employees. Laundry end-customer, Laundry franchise) for Coordinates feedback loop with new employes.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Alchemer Mobile

JUNE 14, 2022

5: Close the loop. To get the most out of an NPS+ survey it is important to close the feedback loop and let customers know that you are not just asking for their feedback, but acting on it as well. These customers already said they are likely to refer friends or family, so why not take them up on it! #5:

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Alchemer Mobile

JULY 13, 2021

Analyzing feedback looks different for every business depending on what questions are asked and where it’s collected, and far too many businesses collect customer feedback and then let it sit. However, the feedback you collect is only as good as how you process it and act on it.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Intercom, Inc.

JANUARY 12, 2022

Speeding up customer feedback loops allows you to learn and iterate fast enough to stay ahead of the market while making your customers feel included in the process”. Speeding up customer feedback loops allows you to learn and iterate fast enough to stay ahead of the market while making your customers feel included in the process.

User Testing 118

User Testing Customer Feedback Feedback Software Product Research 118