UX Planet

JANUARY 7, 2024

DESIGN WORKBOOKS How to put design theory into practice in an efficient way My favorite UX design workbooks: develop your skills by solving exercises Learning design theory is a good step towards becoming a better designer, but it is also important to put the things you’ve learned into practice.

Research Software 90

Research Software UX Development Books 90

Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. Feature parity across desktop and mobile is rarely what customers need or want. In April 2023, CBC finished a 3.5-year

Research Software 314

Research Software Weak Development Team Feedback Software User Testing 314

UX Planet

FEBRUARY 1, 2024

Understanding the diverse needs of your potential users. Imagine there are ten different types of users who will interact with your product, each with unique goals and ways of using the interface. UX User personas are like detailed maps that guide the development of a product to meet specific user needs.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

UX Planet

DECEMBER 19, 2023

I remembered what prompted those discussions and how those decisions were (and are) communicated to loyal users (hi Adobe, remember all the users who love XD and now have to jump to Figma). And the role design plays in informing those decisions and interacting in a constructive manner with clients/users.

Feedback Software 98

Feedback Software Analytic Tools User Testing Research Software 98

Userpilot

JULY 23, 2024

It helps organizations focus on the Determining which features to include in a product roadmap can be challenging with constantly evolving customer needs and several opportunities chasing scarce resources. They represent the customer’s voice and collaborate with product teams and stakeholders.

Feedback Software 93

Feedback Software Product Research User Testing Customer Experience 93

Product Talk

SEPTEMBER 1, 2021

Her continuous discovery journey hasn’t just been about interviewing customers or prototyping to test assumptions. Prospects kept asking for a customer-journey-builder feature that Airship didn’t have. They wanted to sell what their customers were asking for. There are multiple layers of customers and consumers.

Product Research 241

Product Research User Testing Technical Review Data Visualization 241

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 77

Data Visualization User Testing Analytic Tools Customer Feedback 77

Sachin Rekhi

AUGUST 4, 2021

This is due to the very process by which the roadmap is developed. Some teams do a team brainstorm and voting exercise to develop their roadmap. In this course we’ll introduce 4D roadmaps, a tool for developing highly strategic roadmaps that balance your long-term vision with customer feedback and short-term business priorities.

Technical Review 167

Technical Review User Testing Onboarding KPIs Product Management 167

ProductPlan

JULY 19, 2021

McKinsey & Company’s report proves that product managers need to create an equitable user experience for their customers. . As a consumer, that’s usually not a huge problem. When your boss requests that you use the new ERP system, workplace etiquette requires you to follow up on the request.

Customer Experience 52

Customer Experience User Testing User Experience Reporting Tools 52

Gainsight

MARCH 12, 2024

Kevin Costner’s famous quote from Field of Dreams , “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital customer academy. Go through this exercise—solo or with your team—for the customer segments you’re creating courses for right now. Where are they in the customer journey?

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

CardBoard

AUGUST 2, 2024

It seems like a straightforward exercise. Many facilitators are caught off guard by the complexities of managing diverse opinions, maintaining user focus, and aligning behind a clear action plan. What aspect of the user experience are you trying to understand or improve? But facilitating story mapping is deceptively difficult.

Customer Experience 40

Customer Experience User Testing Customer Feedback Data Visualization 40

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships.

Feedback Software 74

Feedback Software User Testing Customer Experience User Friction 74

Product Talk

NOVEMBER 16, 2022

If Ellen’s name sounds familiar, you may recognize it because she’s both an active member of the CDH Slack community and was featured in a Product in Practice post about involving engineers in assumption testing. It was a great fit. A couple of years later, I wanted to switch into something that was more consumer focused.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. Product Management in the Product Lifecycle In the initial discovery stage, you can expect to be ideating with your peers and conducting user interviews to validate your ideas.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Modus Create

AUGUST 24, 2021

Software engineers have been testing ever since they could write code. However, the ability to automate software tests commercially emerged only in the 1980s with the introduction of AutoTester. In this article, we will explain why you should write unit tests. . What is Unit Testing? Why Do We Need Unit Testing?

Software Review 52

Software Review User Testing Product Research Testing 52

freshtrax

JULY 23, 2019

If you are looking to integrate your business into the Japanese market, skimming online for quick answers and visiting Japan alone won’t lay a sturdy foundation for an informed understanding of the Japanese consumer. World Population Review, 2019 ) ( Statistics Bureau Japan, 2019 ). World Population Review, 2019 ). OECD, 2019 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. Customer success manager fundamentals, by Udemy. Mapping the customer success journey.

User Testing 82

User Testing Customer Experience Customer Feedback Data Visualization 82

The Product Coalition

JULY 20, 2022

The factories are leaving due to lack of educated workforce. I recommend this game as an exercise to all PMs that have already received a feedback about being control freaks. User interview: Spyfall (tabletop) No, it’s not a game about collecting qualitative feedback.

Feedback Software 124

Feedback Software Product Research Product Management Product Manager 124

The Product Coalition

MAY 11, 2022

Even if you are still searching for a product-market fit but already have enough data about your users?—?start On average, product leaders start building the hierarchy of metrics after a year of trying to tame the user data. Typical reasoning can sound like this: Look, the lifetime value of a customer (LTV) depends on retention.

Data Visualization 125

Data Visualization User Testing Customer Experience Product Research 125

Arkenea

JULY 8, 2024

A variety of patient information is collected and stored in the system, from medical bills to treatment plans. The tracking system immediately alerts the authorities if there’s a data breach. HIPAA Audit Trails and Logs: An Overview Healthcare systems process thousands of activities each day ranging from user access to payments.

Healthcare 52

Healthcare Systems Review Technical Review Software Review 52

ProductPlan

MARCH 18, 2022

But grappling with the influx of ideas and instituting a system to handle them is essential because they sometimes have much to offer, even if it’s not right at the moment. Every employee, customer, prospect, or partner has ideas, even when they’re canceling their subscription. Step 3: Reviewed. You want to keep them coming.

Idea Management 96

Idea Management Feedback Software Systems Review User Testing 96

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. Marty Cagan. Key learnings.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Mironov Consulting

FEBRUARY 28, 2024

Some context: The typical product manager ( PdM ) gets dozens of new requests and demands and ideas and suggestions and escalations and bug reports and customer complaints and ChatGPT-generated word salads each day.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.  There’s

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

UX Studio

APRIL 25, 2019

Still, how users react to your brand strategy lies relatively out of your hands. Let’s jump into branding research! When does the time come for this type of research? How we build stronger brands with user stories. How we conducted brand research on our UX studio brand. Takeaways on branding research.

User Testing 74

User Testing Product Research Research Software Branding 74

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). The idea is to treat the strategy as a prototype that will undergo many iterations and testing. Pillars to a Proto-Strategy.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

The Product Coalition

APRIL 5, 2020

Based on A True Story: A Website Usability Test with A Forensics and Cybersecurity Specialist The following article, while it’s based on true events?—?the They also do their best to hire specialists to build back end systems to ensure that the private information of the company and their clients are safe and secure.

Systems Review 78

Systems Review Software Review Research Software User Testing 78

People-First Product Leadership

MAY 19, 2024

Nice also can be cringeworthy when a manager says you are “nice” during a performance review. If speaking of monkeys and pedestals is not going to seal the deal with your execs, Teller’s approach to innovation is reminiscent of the problem solving technique, systems thinking. Instead consider, what would you ask them?

Feedback Software 59

Feedback Software Product Research Customer Experience Systems Review 59

Intercom, Inc.

OCTOBER 9, 2019

But the reason it resonated so much with readers was its powerful core finding – our brain has two very distinct modes, or systems, of thought: System 1 (fast, automatic, and impulsive) and System 2 (slow, conscious, and deliberative). Rule 1: Know when to lean on your fast System 1 reactions. Why does it matter?

Reporting Tools 201

Reporting Tools Product Management Product Manager Research Software 201

Userpilot

MAY 30, 2024

Project management software, visual collaboration tools, roadmap software, shared Slack channels, and customer feedback and analytics tools can facilitate collaboration between PMs and PMMs. Book a demo to learn about its engagement, feedback, analytics, and self-service features. Book a demo to learn more.

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Reporting Tools 77

Intercom, Inc.

MARCH 3, 2020

We’re confident this won’t help people game our system, but it will give you the best chance to show us your strengths. But before you apply, it’s helpful to take some time to find out if we’re a good fit for you, your experience, and your design career goals. Work samples review. Intercom’s R&D principles.

Research Software 290

Research Software Feedback Software User Testing Systems Review 290

The Product Coalition

JUNE 22, 2020

Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights. And you’re telling me you don’t have guidelines for how to conduct interviews, analysis exercises, and communicate findings?

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Product Innovation Educators

JULY 17, 2023

He is frequently helping organizations succeed while also holding the role of Professor Emeritus at McMaster University and Distinguished Research Fellow at Penn State University. The customer’s needs have changed or the customers didn’t understand their own needs. They had to invent all those things.

Telecommunications 96

Telecommunications Research Software Feedback Software User Testing 96

The Product Coalition

MARCH 29, 2018

It’s a principle that aligns the interests of product, sales and customers around value, simplicity, and competitive advantage. This exercise and the decisions you make to remedy any problems will help your teams, customers and company become more successful. It’s easy to identify buyers and users with a recurring need.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Sachin Rekhi

JUNE 1, 2017

I'm a firm believer in needing to find your personal passion/skill/opportunity fit as the ultimate path to career fulfillment. And it takes a careful balance of all three dimensions because simply finding fit along one dimension unfortunately won't result in success nor fulfillment. And thus began my career in product management.

Technical Review 121

Technical Review Software Review Research Software Reporting Tools 121

Pragmatic Marketing

NOVEMBER 25, 2018

Every product manager eventually gets an urgent customer reference request from a sales rep looking to help them win that key deal. But customer references don’t automatically lead to wins. Your marketing team will often have a customer case study or success story available on your website already.

Reference 70

Reference Customer Experience User Testing Systems Review 70

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. A gamified language learning application, Xeropan helps people learn English with fun exercises such as interactive videos, chatbot conversations and weekly lessons. Initial user research.

Research Software 96

Research Software Analytic Tools Feedback Software UX 96