Sachin Rekhi

JUNE 1, 2017

I knew nothing about technology companies, nothing about startups, nothing about the various role in the industry. What was amazing about this opportunity is that I got to see lots of technical roles in that short time. But that's as specific as my passion was at the time. Sometimes that meant literally fetching the coffee.

Technical Review 121

Technical Review Software Review Research Software Reporting Tools 121

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. As you’ll be able to see after going through this exercise, simply letting people leave any feedback they want on the app store isn’t useful or productive. Why is this? Ratings prompts.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Stop talking about customer-centricity; turn it into action.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

ProductPlan

DECEMBER 11, 2019

In our upcoming 2020 Product Management Report, we found that they’re relying on a handful of options depending on the scale and scope of the exercise and which stakeholders are included. Customers are no longer “trapped” with vendors they don’t want to stick with because moving data between systems is easier.

Technical Review 84

Technical Review Systems Review Software Review Onboarding KPIs 84

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? How do you manage executive expectations, customer expectations, and technical resources? So that’s me. Christy : Awesome.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

The Product Coalition

JUNE 26, 2023

Industries such as high tech, banking, pharmaceuticals and medical products, education and telecommunications, healthcare, and insurance stand to gain immensely. Remember that we are still in the nascent stages of generative AI technology. The risk of falling behind is real.

Generative AI 116

Generative AI Customer Communications Technical Review Reporting Tools 116

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . How does work flow through the team/system? . How to design a kanban system that allows us to visualize and manage the work? Design kanban systems .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Roy Madden

JUNE 15, 2021

Steve, a long-time tech executive (Disney, Nike), is an engineer with a passion for streamlining his workflow and feeding his mind. Back in the day Steve, a tech old-timer, stayed up to date via blogs. “The process has kept me in tune with what’s going on around me with technology. It’s good mental exercise. ”.

Technical Review 100

Technical Review Reporting Tools Research Software Systems Review 100

UX Planet

JANUARY 7, 2024

DESIGN WORKBOOKS How to put design theory into practice in an efficient way My favorite UX design workbooks: develop your skills by solving exercises Learning design theory is a good step towards becoming a better designer, but it is also important to put the things you’ve learned into practice.

Research Software 83

Research Software UX Development Books 83

Mironov Consulting

MAY 24, 2022

I’ve written a lot about the organizational and conceptual gap between product/engineering teams and the “go-to-market” or sales/marketing side of tech companies.  (See  Or letting one big customer define our technical architecture.  Or Horribly wasteful and frustrating!  At Enough preamble.  Here’s

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. There are various types of e-learning apps, each designed to serve different educational needs and preferences: Learning Management Systems (LMS): With these platforms, you create and manage educational courses or training programs.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Intercom, Inc.

JANUARY 5, 2022

Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. Our prior company was founded here in San Diego almost 10 years ago, and it was a very different tech ecosystem back then. How did you make the transition to compliance tech?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

ProductPlan

JUNE 1, 2023

They could be inspired by new technology, a new business model gaining traction, or a competitor’s differentiating capabilities. They bypass ROI calculations, due diligence, prioritization exercises, and customer validation. They bypass ROI calculations, due diligence, prioritization exercises, and customer validation.

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Sachin Rekhi

JUNE 16, 2019

I've long found myself unsatisfied with the conventional discourse of what leadership is supposed to look like in Silicon Valley technology companies. It provides a compelling model for tech startups today and I wanted to share my three biggest takeaways from it. There are many benefits to this approach for sure.

Technical Review 150

Technical Review Leadership Systems Review Banking 150

Modus Create

MARCH 3, 2021

Docker for Developers is perhaps the most comprehensive source of information on all things Docker and a wide range of technologies associated with Docker and deployment in the cloud. Chapter 4: Composing Systems using Containers. The book is oriented toward software development, deployment, and security. Book Outline.

Software Review 75

Software Review Technical Review Development Systems Review 75

The Product Guy

JUNE 25, 2018

These exercises with your report on handling situations and identifying phrasing that will be well-received will pay large dividends in the development of your report and save you time in the long run. I am working on a fairly large scale project with my manager that touches multiple tech teams. We’ve all been there.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

Product Talk

FEBRUARY 10, 2021

I know that Hope and I hear a lot from the teams that we work with that most product people are really eager and they’re really diligent. It’s typically a product manager, a design lead, and a tech lead. We define the trio as this pretty standard template of a product manager, a design leader, and tech lead.

Product Research 314

Product Research Data Visualization Research Software Analytic Tools 314

ProductPlan

MARCH 18, 2022

But grappling with the influx of ideas and instituting a system to handle them is essential because they sometimes have much to offer, even if it’s not right at the moment. Step 3: Reviewed. Just like we groom our backlogs , our idea repository is also deserving of a regular review.

Idea Management 105

Idea Management Feedback Software Systems Review User Testing 105

The Product Coalition

JULY 20, 2022

The factories are leaving due to lack of educated workforce. I recommend this game as an exercise to all PMs that have already received a feedback about being control freaks. Engaging storytelling: Any RPG system (tabletop) RPG (Rolle Playing Game) is probably the forefather of modern tabletop gaming.

Feedback Software 133

Feedback Software Product Research Product Management Product Manager 133

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products. 5 out of 5.

Research Software 98

Research Software Feedback Software Books Analytic Tools 98

Intercom, Inc.

SEPTEMBER 15, 2021

As a tech journalist, Kevin has been witnessing the evolution of the tech industry for more than 20 years. Al Ramadan had started a company called Quokka Sports back in the 1990s during the dot-com boom and I was a columnist for USA Today writing about technology. And well, there’s a little backstory.

Technical Review 205

Technical Review User Testing Books Customer Experience 205

Mironov Consulting

FEBRUARY 28, 2024

  They are coming off customer calls, strategy sessions, renewal discussions, marketing automation planning sessions, compliance reviews, and industry analyst briefings that highlight improvements that must be made.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.  There’s

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

Mironov Consulting

MARCH 26, 2022

" "Here is another one-line ticket written by non-technical users who don't understand their problem or our system.  We'll " "Field teams engage outside developers (who don't know our systems) to build quick-and-dirty product extensions. Then Engineering has to support them.  Most

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Product Innovation Educators

AUGUST 5, 2024

The Paradox: Technological Progress vs. Social Development Before considering solutions, it’s worth examining a paradox: Why have we made such remarkable progress in technology while seemingly stagnating in our ability to work together effectively? Consider the rapid advancement of technology in recent decades.

Technical Review 109

Technical Review Product Management Product Manager Leadership 109

ProductPlan

APRIL 16, 2019

While the particulars vary from organization, a typical definition of done consists of a checklist containing items such as: Code is peer reviewed. The engineering organization is typically the lead player in defining the Definition of Done, since much of it is to guarantee that things work well and meet basic technical requirements.

Definition 86

Definition User Testing Software Review Technical Review 86

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. ” “You can have the greatest technology, but I’ve got news for you. Are you ready?

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Intercom, Inc.

JULY 11, 2019

Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. That team, to me, has gotten a lot more interesting over the last three or four years because of that explosion of automation technology. Speak the customer’s language.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

Intercom, Inc.

JULY 25, 2019

Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system. We actually have a bit of a system. ” What we’re saying is, “Envision the whole system, find the first viable piece to ship that, but you definitely have one eye on the rest.”

Research Software 209

Research Software Feedback Software Product Research User Testing 209

eG Innovations

AUGUST 4, 2022

Having to set thresholds manually for every single metric is a very time-consuming, monotonous exercise. As a result, enterprises end up spending a lot of time and money having consultants tune thresholds manually and most adopt technologies that include dynamic thresholding capabilities. Dynamic Thresholds.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

The Product Coalition

JULY 10, 2020

TL; DR: Agile Laws and Remote Agile On numerous occasions in the recent past, working with distributed agile teams has amplified existing organizational, technical, and cultural challenges in many organizations. In a remote working situation, to make matters worse, there is a compound effect due to the increased communication overhead.

Agile 85

Agile Reporting Tools Feedback Software Systems Review 85

UX Planet

DECEMBER 19, 2023

The topic for this article came about recently, since one of the applications I worked on 13 years ago (technically speaking, I started working on it 13 years ago, and that particular engagement continued for 2 years), is still actively being used in a facility that I go to almost on a daily basis.

Feedback Software 98

Feedback Software User Testing Analytic Tools Research Software 98

Lenny Rachitsky

JULY 9, 2024

From this exercise, our goal is to understand how close AI is to automating the PM role, and what task areas are most likely to be delegated first. This let us set our own system prompt (the instructions for how the model should behave) rather than using the ChatGPT system prompt , which has a lot of extra words that might throw off our test.

Reporting Tools 109

Reporting Tools Product Research Research Software Feedback Software 109

Pragmatic Marketing

SEPTEMBER 16, 2009

Eighteen months ago, I was part of the founding team at a cutting-edge technology start-up. Through the forced group review, the MRD and PRD gave the engineering team context. It doesn’t matter that you are the only one who refers to them after the initial review. These exercises became our 'script'.

Agile 70

Agile Development Team Review Systems Review Technical Review 70

ProductPlan

SEPTEMBER 26, 2020

There’s no direct, straight line between a research exercise and the balance sheet. These firms make other tech titans such as Facebook ($7 billion), Oracle ($5.6 But for software and tech firms, the runway is seldom that long, and executives, board members, and investors will be expecting results much sooner.

Research Software 96

Research Software Product Research Technical Review User Testing 96

Intercom, Inc.

JULY 19, 2018

After coaching 100+ tech leads, managers, directors, VPs, and CTOs, Jean and Edmond are distilling their most valuable lessons into workshops and online courses. Engineers inherently know that when tech debt piles up, you need to invest in fixing it. When we do code reviews we look for what’s wrong.

Engineering 135

Engineering Feedback Software User Testing Leadership 135