The Product Guy

JANUARY 7, 2025

An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. By asking, What systemic issues are contributing to this problem? Instead of feeling defeated by inconsistent exercise habits, ask, Whats preventing me from staying active?

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

Roman Pichler

JANUARY 7, 2020

But don’t forget to regularly review the product roadmap —at least once every three months, as a rule of thumb. Carry out this exercise together with the development team. Don’t forget to involve the development team in this exercise. This should give you an indication of the likely labour cost required.

Technical Review 251

Technical Review Customer Experience Systems Review Feedback Software 251

UX Planet

APRIL 9, 2025

Its no surprise that design critique is one of the most valuable and common exercises product teams practice when building new products. Are we reviewing a feature, flow, visual treatment, or overallUX? Is there a clear design system or component library inplace? Illustration by Craftwork Design. Why was this critique requested?

Framework 100

Framework Feedback Software Research Software Onboarding KPIs 100

The Product Guy

OCTOBER 1, 2018

In my own experience, this opportunity canvas and the product vision definition forced me to think about aspects I had not considered such as the cost of building and of not building this new system, and made me analyse how the proposed solution could support future hardware devices. and approach the exercise with a ”Yes, And.”

Roadmap 334

Roadmap Customer Experience Workshop Document 334

The Product Guy

JUNE 25, 2018

These exercises with your report on handling situations and identifying phrasing that will be well-received will pay large dividends in the development of your report and save you time in the long run. You’re working diligently on a high priority ask, but then you get blindsided by a request from a stakeholder. We’ve all been there.

Product Manager 300

Product Manager Product Management Reporting Tools Technical Review 300

Product Management University

MARCH 23, 2023

Selling Demos The selling demo on the other hand, is an exercise in customer value themes and storytelling. Can you explain how your system reads resumes from job applicants?” It’s one of the biggest reasons buyers go radio silent after a demo. Instead of going right into the explanation, you can do one of two things.

Demo 243

Demo Product Research Systems Review Workshop 243

The Product Guy

MAY 21, 2018

What problems are you trying to solve by doing this product envisioning exercise? I stuttered – currently our company goal is to increase marketplace liquidity, but this exercise is not directly tied to the goal. Before getting into any details, Andy asked – What is your company goal? Start with clear company goals.

User Friction 261

User Friction Customer Experience Vision Technical Review 261

Product Innovation Educators

AUGUST 5, 2024

Due to recent downsizing, our subject company had only five team members available for this crucial project. Trust-building exercise: Share a professional learning experience with your team, discussing the insights gained. Accountability system: Establish partnerships within the team for mutual support in achieving key objectives.

Technical Review 297

Technical Review Product Manager Product Management Leadership 297

UX Planet

JANUARY 7, 2024

DESIGN WORKBOOKS How to put design theory into practice in an efficient way My favorite UX design workbooks: develop your skills by solving exercises Learning design theory is a good step towards becoming a better designer, but it is also important to put the things you’ve learned into practice.

Research Software 90

Research Software UX Development Books 90

Intercom, Inc.

OCTOBER 9, 2019

But the reason it resonated so much with readers was its powerful core finding – our brain has two very distinct modes, or systems, of thought: System 1 (fast, automatic, and impulsive) and System 2 (slow, conscious, and deliberative). Rule 1: Know when to lean on your fast System 1 reactions. Why does it matter?

Reporting Tools 201

Reporting Tools Product Manager Product Management Research Software 201

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . How does work flow through the team/system? . How to design a kanban system that allows us to visualize and manage the work? Design kanban systems .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Product Innovation Educators

JULY 17, 2023

When you do a portfolio review and re-rank all the projects, you find out that a few of them that look shiny and bright at the beginning are not quite so shiny and bright over time. Maybe it is time for a tough re-review of the entire set of projects to kill some of them to benefit the whole portfolio. Have a good data system.

Telecommunications 255

Telecommunications Research Software Feedback Software User Testing 255

Intercom, Inc.

MARCH 3, 2020

We’re confident this won’t help people game our system, but it will give you the best chance to show us your strengths. For example, we might really admire your visual design work, but we’ll also want to see how you influence product strategy, define the problem, understand the system, collaborate with others, and more.

Research Software 290

Research Software Feedback Software User Testing Systems Review 290

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Stop talking about customer-centricity; turn it into action.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. As you’ll be able to see after going through this exercise, simply letting people leave any feedback they want on the app store isn’t useful or productive. Why is this? Ratings prompts.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

The Product Coalition

SEPTEMBER 7, 2024

This enduring appeal is partly due to the nostalgia of Pokémon and the “catch ’em all” mentality (which deserves its own discussion), but also because of some clever mechanisms built into the game. In this system, missing a day isn’t seen as a catastrophic failure. What weird twisted version of the 90’s was I living in?

User Testing 131

User Testing Customer Experience Customer Feedback Research Software 131

The Product Coalition

JULY 20, 2022

The factories are leaving due to lack of educated workforce. I recommend this game as an exercise to all PMs that have already received a feedback about being control freaks. Engaging storytelling: Any RPG system (tabletop) RPG (Rolle Playing Game) is probably the forefather of modern tabletop gaming.

Feedback Software 148

Feedback Software Product Research Product Manager Product Management 148

Mind the Product

MAY 2, 2019

We asked the children to review the cards to familiarize themselves with the images. In one instance, we ask a child to do the exercise. A two-hour conversation with a child about how they talk to a smart speaker is no simple task, so these cards brought something physical to an otherwise intangible experience. Key Take-aways.

Research Software 170

Research Software Feedback Software User Testing Product Research 170

ProductPlan

DECEMBER 11, 2019

In our upcoming 2020 Product Management Report, we found that they’re relying on a handful of options depending on the scale and scope of the exercise and which stakeholders are included. Customers are no longer “trapped” with vendors they don’t want to stick with because moving data between systems is easier.

Technical Review 84

Technical Review Systems Review Software Review Onboarding KPIs 84

Mind the Product

SEPTEMBER 29, 2017

After an idea generation exercise he and the team designed a new look for the Encarta product – which better showcased the quality of their product. There is a strict script and system for making the most of this week, without any meetings, as it’s a heavy investment for any company. This was a huge problem for Jake’s team.

Research Software 151

Research Software User Testing Airlines Software Review 151

UX Planet

JANUARY 22, 2025

This is not just a design exercise; its the essence of building long-term trust, loyalty and engagement. Stripe, for instance, has turned complex payment systems into an elegant and approachable experience, making developers and businesses fall in love with itsbrand. Your digital brand should connect with users on an emotional level.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

The Product Coalition

JUNE 26, 2023

Low-complexity tasks include processing payroll for employees, posting preapproved content on social media channels, entering invoices into the accounting system, tracking inventory levels for a product, etc. This exercise will help leaders visualize where generative AI can most effectively implement within their function.

Generative AI 132

Generative AI Customer Communications Reporting Tools Technical Review 132

Tyner Blain

MARCH 20, 2025

Signs of Dictation Understanding how the system is operating starts with understanding how work gets done, what individuals are expected to do and not do. When scenario 1 happens, how should the system respond? In the old days, we wrote use cases instead of user stories, to describe how we intended the system to respond to stimulus.

Research Software 59

Research Software Weak Development Team Systems Review Product Research 59

Intercom, Inc.

FEBRUARY 18, 2019

Thankfully, all of these issues can be solved with a good product engagement scoring system. This is an essential step due to one simple fact: Not all activity is created equal. If you are going to go through the exercise of creating an engagement score, it’s essential that it is something that can be used across your organization.

Research Software 178

Research Software Customer Experience User Testing Data Visualization 178

Sachin Rekhi

FEBRUARY 16, 2020

For example, here is a video from 2016 that showcases the vision for SpaceX's Interplanetary Transport System which aims to bring the first manned crew to Mars. Inevitably I still re-create the high-level roadmap in presentations for All Hands meetings, exec reviews, and sometimes even customers. Design: Product Roadmap.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

ProductPlan

MARCH 18, 2022

But grappling with the influx of ideas and instituting a system to handle them is essential because they sometimes have much to offer, even if it’s not right at the moment. Step 3: Reviewed. Just like we groom our backlogs , our idea repository is also deserving of a regular review.

Idea Management 105

Idea Management Feedback Software Systems Review User Testing 105

The Product Coalition

MAY 11, 2022

A hierarchy built this way is just a mental exercise. How to make metrics pyramid work Classification is a magic word when it comes to an effective metrics system. Typical reasoning can sound like this: Look, the lifetime value of a customer (LTV) depends on retention. And for a small e-comm project, it is a good starting point.

Data Visualization 149

Data Visualization User Testing Customer Experience Product Research 149

Nulab

MAY 25, 2022

The biggest disadvantages of information silos are wasted time and effort, either due to constant backtracking or duplication of work. Encourage feedback between team members by setting up regular performance reviews. Try out some team-building exercises. Why are information silos bad for business? Encourage feedback.

Feedback Software 83

Feedback Software Research Software Information Weak Development Team 83

Intercom, Inc.

JULY 23, 2020

Daniel: I definitely bring that angle to the table, and the way I try to think about that when I’m researching a company is through a process called due diligence. So we’ve done that same exercise and marketing of, again, how do we stand out? That exercise takes a lot of exploration and iteration.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

The Product Coalition

MARCH 29, 2018

This exercise and the decisions you make to remedy any problems will help your teams, customers and company become more successful. The success criteria are captured in salesforce (or whatever system) to provide transparency within your organization. Where do your teams agree on low scores? Where do they disagree?

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

ProductPlan

JUNE 1, 2023

They bypass ROI calculations, due diligence, prioritization exercises, and customer validation. But the problem facing a particular customer may or may not represent a true systemic need. It might be unique to that customer due to external factors or just not be a top priority for others.

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Mind the Product

JUNE 18, 2018

The State of Product is an exercise in strategy, it’s an opportunity to take stock of where your product is, where it fits within the wider market, and where it should go. It also stretches product managers to consider their impact on the wider business, by asking them to review their products’ margins and revenue generating impact.

Research Software 156

Research Software Onboarding KPIs Product Research User Testing 156

Mironov Consulting

MARCH 26, 2022

" "Here is another one-line ticket written by non-technical users who don't understand their problem or our system.  We'll " "Field teams engage outside developers (who don't know our systems) to build quick-and-dirty product extensions. " "Engineering has 18 unfilled developer position. ."

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Sachin Rekhi

JUNE 16, 2019

Going through OKR exercises helps you collectively align on what those ultimate metrics that really matter for the company should be. And they develop a powerful system, via the Standard of Performance and a passion for teaching, of inculcating their team to make them the very best at their roles.

Technical Review 150

Technical Review Leadership Systems Review Banking 150

UX Planet

JANUARY 9, 2024

This survey, titled “ Learning Management Systems (LMS) Accessibility Feedback Survey ,” focuses on understanding users’ experiences, opinions, and judgments about the accessibility features of different LMS platforms. ✅ Do —  How often do you use your Learning Management System(s)? How do you filter effectively?

Product Research 98

Product Research Research Software User Testing Feedback Software 98

The Product Coalition

JULY 10, 2020

In other words: If two teams are building a part of an application separately, that system will probably have two components, introducing dependencies and additional communication overhead. In a remote working situation, to make matters worse, there is a compound effect due to the increased communication overhead.

Agile 90

Agile Reporting Tools Feedback Software Systems Review 90

The Product Coalition

JULY 11, 2023

From traditional banking to decentralized revolution For decades, traditional banks have held the reins of our financial systems. Blockchain, often referred to as the “digital ledger,” is a transparent and immutable system that records and verifies transactions across multiple computers.

Reporting Tools 104

Reporting Tools Research Software Banking Government 104