Intercom, Inc.

OCTOBER 9, 2019

But the reason it resonated so much with readers was its powerful core finding – our brain has two very distinct modes, or systems, of thought: System 1 (fast, automatic, and impulsive) and System 2 (slow, conscious, and deliberative). Rule 1: Know when to lean on your fast System 1 reactions. Why does it matter?

Reporting Tools 201

Reporting Tools Product Management Product Manager Research Software 201

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . How does work flow through the team/system? . How to design a kanban system that allows us to visualize and manage the work? Design kanban systems .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Product Talk

SEPTEMBER 1, 2021

To ensure that engineers got the most out of the meetings, Lisa asked them to participate in a dot voting exercise so they could have a say in what type of information they care about most. Lisa conducted a simple dot voting exercise to get input in what engineers wanted to cover in their weekly meeting. You ask them!

Product Research 252

Product Research User Testing Technical Review Data Visualization 252

Intercom, Inc.

MARCH 3, 2020

We’re confident this won’t help people game our system, but it will give you the best chance to show us your strengths. For example, we might really admire your visual design work, but we’ll also want to see how you influence product strategy, define the problem, understand the system, collaborate with others, and more.

Research Software 290

Research Software Feedback Software User Testing Systems Review 290

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Stop talking about customer-centricity; turn it into action.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. As you’ll be able to see after going through this exercise, simply letting people leave any feedback they want on the app store isn’t useful or productive. Why is this? Ratings prompts.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

UX Planet

JANUARY 7, 2024

DESIGN WORKBOOKS How to put design theory into practice in an efficient way My favorite UX design workbooks: develop your skills by solving exercises Learning design theory is a good step towards becoming a better designer, but it is also important to put the things you’ve learned into practice.

Research Software 66

Research Software UX Development Books 66

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

ProductPlan

DECEMBER 11, 2019

In our upcoming 2020 Product Management Report, we found that they’re relying on a handful of options depending on the scale and scope of the exercise and which stakeholders are included. Customers are no longer “trapped” with vendors they don’t want to stick with because moving data between systems is easier.

Technical Review 84

Technical Review Systems Review Software Review Onboarding KPIs 84

The Product Coalition

JULY 20, 2022

The factories are leaving due to lack of educated workforce. I recommend this game as an exercise to all PMs that have already received a feedback about being control freaks. Engaging storytelling: Any RPG system (tabletop) RPG (Rolle Playing Game) is probably the forefather of modern tabletop gaming.

Feedback Software 133

Feedback Software Product Research Product Management Product Manager 133

The Product Coalition

SEPTEMBER 7, 2024

This enduring appeal is partly due to the nostalgia of Pokémon and the “catch ’em all” mentality (which deserves its own discussion), but also because of some clever mechanisms built into the game. In this system, missing a day isn’t seen as a catastrophic failure. What weird twisted version of the 90’s was I living in?

User Testing 115

User Testing Customer Experience Customer Feedback Research Software 115

Mind the Product

MAY 2, 2019

We asked the children to review the cards to familiarize themselves with the images. In one instance, we ask a child to do the exercise. A two-hour conversation with a child about how they talk to a smart speaker is no simple task, so these cards brought something physical to an otherwise intangible experience. Key Take-aways.

Research Software 153

Research Software Feedback Software User Testing Product Research 153

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. Hence roadmapping is a crucial exercise which can make or break your product. This could be due to lack of product, domain, system understanding and action should be taken to address such instances soon. Product Roadmap.

Technical Review 159

Technical Review Research Software Product Management Product Manager 159

Sachin Rekhi

JUNE 1, 2017

I actually ended up building their first "e-billing system", which converted traditionally paper bills into PDFs and emailed them to their customers for review. I spent months investigating, researching, and doing due diligence on a variety of startup opportunities before I picked the one that I ultimately decided on.

Technical Review 121

Technical Review Software Review Research Software Reporting Tools 121

Intercom, Inc.

FEBRUARY 18, 2019

Thankfully, all of these issues can be solved with a good product engagement scoring system. This is an essential step due to one simple fact: Not all activity is created equal. If you are going to go through the exercise of creating an engagement score, it’s essential that it is something that can be used across your organization.

Research Software 178

Research Software Customer Experience User Testing Data Visualization 178

The Product Coalition

DECEMBER 29, 2021

Strategy is visible as coordinated action imposed on a system. It is an exercise in centralized power used to overcome the natural workings of a system. A mindful choice is a topic I reviewed his year from different angles, and this book was another reminder of how important it is to allocate your time in a meaningful way.

Books 127

Books Systems Review Weak Development Team Software Review 127

Sachin Rekhi

FEBRUARY 16, 2020

For example, here is a video from 2016 that showcases the vision for SpaceX's Interplanetary Transport System which aims to bring the first manned crew to Mars. Inevitably I still re-create the high-level roadmap in presentations for All Hands meetings, exec reviews, and sometimes even customers. Design: Product Roadmap.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

The Product Coalition

JUNE 26, 2023

Low-complexity tasks include processing payroll for employees, posting preapproved content on social media channels, entering invoices into the accounting system, tracking inventory levels for a product, etc. This exercise will help leaders visualize where generative AI can most effectively implement within their function.

Generative AI 116

Generative AI Customer Communications Technical Review Reporting Tools 116

Mind the Product

SEPTEMBER 29, 2017

After an idea generation exercise he and the team designed a new look for the Encarta product – which better showcased the quality of their product. There is a strict script and system for making the most of this week, without any meetings, as it’s a heavy investment for any company. This was a huge problem for Jake’s team.

Research Software 124

Research Software User Testing Airlines Software Review 124

The Product Coalition

APRIL 5, 2020

They also do their best to hire specialists to build back end systems to ensure that the private information of the company and their clients are safe and secure. To do research like this is not to be taken lightly, because this is where in my line of business, the importance of due-diligence is critical.”

Systems Review 78

Systems Review Software Review Research Software User Testing 78

ProductPlan

MARCH 18, 2022

But grappling with the influx of ideas and instituting a system to handle them is essential because they sometimes have much to offer, even if it’s not right at the moment. Step 3: Reviewed. Just like we groom our backlogs , our idea repository is also deserving of a regular review.

Idea Management 105

Idea Management Feedback Software Systems Review User Testing 105

Nulab

MAY 25, 2022

The biggest disadvantages of information silos are wasted time and effort, either due to constant backtracking or duplication of work. Encourage feedback between team members by setting up regular performance reviews. Try out some team-building exercises. Why are information silos bad for business? Encourage feedback.

Feedback Software 83

Feedback Software Research Software Information Weak Development Team 83

The Product Coalition

MARCH 29, 2018

This exercise and the decisions you make to remedy any problems will help your teams, customers and company become more successful. The success criteria are captured in salesforce (or whatever system) to provide transparency within your organization. Where do your teams agree on low scores? Where do they disagree?

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

ProductPlan

JUNE 1, 2023

They bypass ROI calculations, due diligence, prioritization exercises, and customer validation. But the problem facing a particular customer may or may not represent a true systemic need. It might be unique to that customer due to external factors or just not be a top priority for others.

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Mironov Consulting

MARCH 26, 2022

" "Here is another one-line ticket written by non-technical users who don't understand their problem or our system.  We'll " "Field teams engage outside developers (who don't know our systems) to build quick-and-dirty product extensions. " "Engineering has 18 unfilled developer position. ."

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Sachin Rekhi

JUNE 16, 2019

Going through OKR exercises helps you collectively align on what those ultimate metrics that really matter for the company should be. And they develop a powerful system, via the Standard of Performance and a passion for teaching, of inculcating their team to make them the very best at their roles.

Technical Review 150

Technical Review Leadership Systems Review Banking 150

UX Planet

JANUARY 9, 2024

This survey, titled “ Learning Management Systems (LMS) Accessibility Feedback Survey ,” focuses on understanding users’ experiences, opinions, and judgments about the accessibility features of different LMS platforms. ✅ Do —  How often do you use your Learning Management System(s)? How do you filter effectively?

Product Research 90

Product Research Research Software User Testing Feedback Software 90

The Product Coalition

MAY 11, 2022

A hierarchy built this way is just a mental exercise. How to make metrics pyramid work Classification is a magic word when it comes to an effective metrics system. Typical reasoning can sound like this: Look, the lifetime value of a customer (LTV) depends on retention. And for a small e-comm project, it is a good starting point.

Data Visualization 134

Data Visualization User Testing Customer Experience Product Research 134

Mironov Consulting

MAY 24, 2022

 We simplify problems, minimize system complexity, and jump to ‘obvious’ solutions.  We I’ve seen some companies improve this by ⅕ or ¼ or ⅓, while others aggravate the situation by adding more top-down C-level portfolio reviews and committees.  So Enough preamble.  Here’s

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

The Product Guy

JUNE 25, 2018

These exercises with your report on handling situations and identifying phrasing that will be well-received will pay large dividends in the development of your report and save you time in the long run. You’re working diligently on a high priority ask, but then you get blindsided by a request from a stakeholder. We’ve all been there.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

The Product Guy

OCTOBER 1, 2018

In my own experience, this opportunity canvas and the product vision definition forced me to think about aspects I had not considered such as the cost of building and of not building this new system, and made me analyse how the proposed solution could support future hardware devices. and approach the exercise with a ”Yes, And.”

Roadmap 133

Roadmap Customer Experience Workshop Document 133

Roy Madden

JUNE 15, 2021

It’s an incoming river of content, but Steve has designed a streamlined system for winnowing it down to just the ten or so links he includes in his weekly newsletter. It’s good mental exercise. ”. With all due respect to quarantine baking or gardening, that is a pretty impressive benefit for a lockdown side project.

Technical Review 100

Technical Review Reporting Tools Research Software Systems Review 100

UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. There are various types of e-learning apps, each designed to serve different educational needs and preferences: Learning Management Systems (LMS): With these platforms, you create and manage educational courses or training programs.

Feedback Software 100

Feedback Software Analytic Tools Research Software Data Visualization 100

Intercom, Inc.

JANUARY 5, 2022

Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. It allows companies to prove their real-time security posture just about any day of the year, so it accelerates their sales cycles and security reviews. How does that feel?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Product Talk

FEBRUARY 10, 2021

I know that Hope and I hear a lot from the teams that we work with that most product people are really eager and they’re really diligent. They’re the company that makes the P90x exercise software and a number of other things. Today we’re going to be talking about why there’s no single right way to do discovery.

Product Research 314

Product Research Data Visualization Research Software Analytic Tools 314

Intercom, Inc.

JULY 25, 2019

Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system. We actually have a bit of a system. ” What we’re saying is, “Envision the whole system, find the first viable piece to ship that, but you definitely have one eye on the rest.”

Research Software 209

Research Software Feedback Software Product Research User Testing 209

The Product Guy

MAY 21, 2018

What problems are you trying to solve by doing this product envisioning exercise? I stuttered – currently our company goal is to increase marketplace liquidity, but this exercise is not directly tied to the goal. Before getting into any details, Andy asked – What is your company goal? Start with clear company goals.

User Friction 104

User Friction Customer Experience Vision Technical Review 104