Intercom, Inc.

MAY 16, 2022

When we want to discuss problems, imagine new ideas, and brainstorm solutions, it’s best to bring people together – whether in person or virtually. Too often, a discussion can become unfocused, brainstormed solutions end up scattered and lacking direction, or the session devolves into a competition of who can assert their ideas louder.

Workshop 245

Workshop Feedback Software Research Software Reporting Tools 245

Product Talk

APRIL 17, 2024

We’re a 14-year-old company that started off as an ads business, and we’re transitioning into a SaaS business. We have five product managers, one UX researcher , five designers—one of them director of design, leading the design team. It sounds like you are responsible for product, design, and research. Teresa: Okay.

Product Research 255

Product Research User Testing Data Visualization Research Software 255

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” You also have a mobile app that sends similar messages via push notifications. When Teresa started working with the team at Airship, she led them through the “How to Make Toast” exercise to help clarify orchestration.

Product Research 199

Product Research Data Visualization User Testing Research Software 199

Intercom, Inc.

MARCH 3, 2020

We’re confident this won’t help people game our system, but it will give you the best chance to show us your strengths. Our vision is to bring a messenger-first, personal experience to all customer and business communication. Intercom’s R&D principles. Intercom’s mission is to make Internet business personal.

Research Software 290

Research Software Feedback Software User Testing Systems Review 290

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Product Talk

DECEMBER 27, 2023

In her role as Chief Product Officer, Lily looks after Product, Design, Research, and Data within the business. Including opportunity solution trees meant that we could really see the value of understanding the why and how we can turn that into action.” Click the image to see a larger version.

User Testing 223

User Testing Feedback Software Product Research Research Software 223

Product Talk

NOVEMBER 6, 2024

It’s often more common to see project-based user research rather than an ongoing, iterative discovery process.” Tweet This Teeba liked how Teresa focuses on continuous discovery, and she learned about the opportunity solution tree at a conference. . I’ve always been fascinated by the discovery aspect of product management.

Product Research 168

Product Research Research Software Feedback Software User Testing 168

Roman Pichler

MAY 8, 2018

The cross-functional development team makes the design and technology decisions; and the Scrum Master guides process and organisational change, as the following picture shows. Lead the Product. That’s the job of the development team.

Leadership 181

Leadership Research Software Feedback Software User Testing 181

Product Talk

SEPTEMBER 7, 2022

Through a combination of leadership buy-in, reading, and coaching, they committed to mapping opportunities and testing assumptions before jumping to solutions and found new ways to truly put their users first. The product trio collaborating on the opportunity solution tree using Mural. But there was still more they could be doing.

Product Research 230

Product Research User Testing Customer Experience Research Software 230

Productside

OCTOBER 8, 2024

To meet these objectives, Productside delivered a tailored Optimal Product Management course featuring custom exercises designed to tackle the company’s unique challenges. Over the years, Charles River has expanded through strategic acquisitions, positioning itself as a comprehensive early-stage contract research organization (CRO).

Product Research 156

Product Research Weak Development Team User Testing Research Software 156

Product Talk

JANUARY 10, 2018

He’s trying to distinguish a software prototype from a software mockup, because in his world these are two different things. I love this quote by Tom Chi because it’s easy to fall into the trap of trying to think our way to a solution. But in most instances, we are better off prototyping our way to a solution. I disagree.

User Testing 217

User Testing Feedback Software Research Software Product Research 217

Product Talk

SEPTEMBER 4, 2024

We’ll learn about how they started rolling out the product trio model at Botify, some of the tools and tactics they’ve developed to guide their work, and what they’ve observed from the research they’ve conducted with other product leaders and trios. Going through this exercise also revealed that some tasks are in between roles.

Product Research 215

Product Research Onboarding KPIs CTO Coach Research Software 215

The Product Coalition

JUNE 14, 2020

It’ll describe some points divided as follows: Setting the product vision Getting people onboard (stakeholder management) to make it happen How to talk with other areas to get to this vision Why is setting a Product Vision important? Alice Product Manager”- Without Product Vision, any direction will be taken.

Vision 84

Vision User Testing Onboarding KPIs Product Research 84

ProductPlan

JUNE 7, 2022

This vision holds true with our own organization as well. It is a very meta experience to build the ProductPlan platform as a go-to central hub for everything product management-related. Through this exercise, we have uncovered helpful best practices and tips for creating your own customer-facing roadmap.

User Testing 95

User Testing Vision Customer Feedback Roadmap 95

Intercom, Inc.

JULY 25, 2019

Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system. Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc. We actually have a bit of a system. The vision?

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Mind the Product

JANUARY 4, 2018

Research has shown that they are less influenced by advertising than other generations, so companies have been struggling to engage with them. Find the user’s pain points with existing solutions, and figure out the deep root of the problems. Create a solution that will lead to real-life results. Millennials have a “digital DNA”.

User Testing 134

User Testing Customer Experience User Experience Customer Feedback 134

The Product Coalition

JANUARY 26, 2024

Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all.

User Testing 107

User Testing Product Research Research Software Data Visualization 107

Intercom, Inc.

OCTOBER 10, 2019

We do it by closing distances that our technologies have just opened. That includes design systems, pattern libraries and guidelines, but it goes beyond that. “We have to figure out ways to bring people back together, and we have to use technology to make that happen.” Louis: Technology is just a tool, right?

UX 168

UX Research Software Reporting Tools Analytic Tools 168

The Product Coalition

SEPTEMBER 29, 2020

You somehow have to bring together a rowdy bunch of tech professionals (data scientists, UX and UI designers , software engineers, etc) and make a valuable and functional product happen. From prioritization to vision, you need everyone on board and moving in the same direction. Be a keeper of the vision.

Product Manager 185

Product Manager Product Management Data Visualization Weak Development Team 185

UX Studio

MAY 2, 2018

UX design is a process , and I follow all the rules: I value research, I make design decisions based on user insights, and I always put the user first. As a general rule, the more you know about your target audience, the more creative solutions you can deliver. This requires even more research. Don’t be a lone wolf.

Weak Development Team 81

Weak Development Team Research Software UX User Testing 81

Product Talk

DECEMBER 18, 2024

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. I started my career as a software engineer. How are we building production-quality software? I think that was in 2004. What does that mean?

Product Research 130

Product Research Research Software Analytic Tools Feedback Software 130

Product Innovation Educators

OCTOBER 30, 2023

First, I do internet research. I go out into the field with customers and see what solutions they’re using today and what problems they’re facing. It was a technological marvel. You’re asking a consumer to change how they do something and use a solution the didn’t even realized they needed.

User Testing 123

User Testing Reporting Tools Customer Experience Research Software 123

The Product Guy

MAY 7, 2020

A PM may receive help from specialists in the organization such as Researchers, Project Managers, Product Marketing etc. As you climb the ladder, primarily the focus changes from solution and execution to strategy. A Platform PM also concerns himself with stability and safety of the platform. Specialist PM Roles.

Technical Review 159

Technical Review Research Software Product Manager Product Management 159

Intercom, Inc.

JANUARY 9, 2020

?. While it might be obvious that there’s usually a team of people collaborating on the vision and creation of good design, this truth applies just as much to the end user – there’ll be more than one person on the receiving end. Jared points to “experience visions” as a fantastic tool to help guide the decision-making process.

UX 165

UX Customer Experience Research Software Data Visualization 165

Userpilot

OCTOBER 16, 2022

In this article, we’re going to break down the concepts behind this exciting new concept and specifically focus on how you can implement key lessons in your own SaaS. Start with comprehensive user research to thoroughly understand your customers’ needs. Do user research to understand your customer’s pain points.

User Testing 92

User Testing Feedback Software Research Software Customer Experience 92

Mind the Product

JUNE 19, 2018

This meeting is an exercise in strategy, an opportunity to take stock of where your product is, where it fits within the wider market, and where it should go. Yet by doing this exercise I’m now much more aware of how my product roadmap can make an impact on the profitability of our business. ML Research. Profitability.

Data Visualization 101

Data Visualization Research Software Feedback Software Weak Development Team 101

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Key learnings.

Research Software 98

Research Software Books Feedback Software Analytic Tools 98

UX Studio

JUNE 15, 2022

This article addresses the improvements in digital education by utilizing the tools of ux research and ux design. Grand View Research research firm states that “Digital education is predicted to thrive with a wide array of beneficiaries across the geographical regions, age, and socio-economic conditions.”

Education 75

Education Research Software Feedback Software User Testing 75

The Product Coalition

OCTOBER 5, 2020

From Product Vision to User Stories to Roadmap Tools In my experience, product roadmaps work best as an extension to the Product Backlog. In my experience, this approach has its merits if you keep the following first principles of product roadmaps in mind: You don’t have a product Vision? not just once a year.

Roadmap 121

Roadmap Customer Experience Research Software User Testing 121

Mind the Product

NOVEMBER 1, 2017

Eric is a senior developer at a medium-sized software company. Market research and having a customer proxy are prerequisites for a persona workshop. A thorough persona workshop, including profile building and persona activating exercise, can take up to two days. Tell me about the last time you selected a tool for your team.

Construction 107

Construction Workshop User Testing Customer Experience 107

Mind the Product

FEBRUARY 20, 2020

To help hiring managers and recruiters, like myself, decide whether or not to interview you, it can be a great exercise to treat your resume like a professional product. As a hiring manager, I want to hire great storytellers, s o the team can work towards a unified vision. . Storytelling.

Data Visualization 182

Data Visualization Weak Development Team User Testing Product Research 182

Userpilot

NOVEMBER 19, 2022

During the prelaunch stage, their task is to carry out market and customer research. To achieve that they use a range of techniques, like review research, user interviews, feedback , or product usage tracking. On the one hand, they deal with market research and messaging just like the marketing team. Want to see how?

Data Visualization 91

Data Visualization User Testing Research Software Feedback Software 91

Modus Create

APRIL 30, 2020

Software development projects require a maker mindset and comprehensive planning to be successful. Just like building a house, if a product’s vision, blueprint, or the foundation is wrong, the output has serious problems. Many executives have experience and opinions about avoiding failing software projects.

Research Software 63

Research Software Product Research User Testing Workshop 63

Modus Create

SEPTEMBER 22, 2020

The good news is that we can come close to recreating this environment remotely, we just need a little planning time and the right tools. This can include goal setting, mapping out the user journey after a round of user research, and even doing scrum ceremonies in a more interactive and engaging way. The Tool(s).

Workshop 75

Workshop Research Software Customer Experience User Testing 75

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. Here’s an opportunity solution tree. Teresa Torres : Hi, everybody.

Product Research 184

Product Research User Testing User Friction Research Software 184

Mind the Product

APRIL 7, 2020

What is the best, lightest solution I can build for them? Your core team should include a product manager, design, engineering, data science, and user research. Maximize Research Efficiency. Consider time-boxing these research activities to keep development moving swiftly. What tool or process did you use?

User Testing 113

User Testing Product Research Customer Experience Research Software 113

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. Increasingly, we’re seeing that customers want digital-first solutions that allow them to get the support they need, on their own terms.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129