Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. Feature parity across desktop and mobile is rarely what customers need or want. In April 2023, CBC finished a 3.5-year

Research Software 299

Research Software Weak Development Team Feedback Software User Testing 299

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

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The Product Coalition

JULY 20, 2021

Food tracker apps have gained immense popularity. It becomes a necessary tool since there is no better and faster way for diet people to create an effective nutrition plan. Currently, an enormous number of mobile app developments focused on digital health and wellness have been public on the app market.

Research Software 158

Research Software Feedback Software User Testing Customer Feedback 158

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Stop talking about customer-centricity; turn it into action. Every company says they’re “customer-centric,” but very few actually are. So, we won’t waste your time. Sound good?

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Userpilot

JULY 21, 2024

Data analysts have a plethora of tools to enhance their work: Userpilot is a no-code tool for product analytics, while Tableau and Power BI excel in data visualization and business intelligence, etc. Looking into tools for data analysts? Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

The Product Coalition

MAY 25, 2021

The value of a test kitchen when creating a product is immense. The ability to test and iterate based on real usage with real users is invaluable to getting to the root of a problem, understanding a user’s existence, and removing friction. So, what does a product test kitchen look like?

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Research Software Feedback Software User Testing Product Research 109

Userpilot

AUGUST 19, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Looking to enhance your customer onboarding process and drive product adoption? What does a customer onboarding manager do?

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UX Planet

JANUARY 7, 2024

DESIGN WORKBOOKS How to put design theory into practice in an efficient way My favorite UX design workbooks: develop your skills by solving exercises Learning design theory is a good step towards becoming a better designer, but it is also important to put the things you’ve learned into practice.

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Roman Pichler

AUGUST 11, 2020

The overall example I use to illustrate the mistakes is a healthy eating app that helps its users improve their eating habits and live more healthily. Examples : “Offer a weight loss mobile app”, “Become the number one weight loss app provider”. Examples : “Everyone who owns a smartphone”, “Business users and consumers”.

Vision 312

Vision User Testing Research Software Product Research 312

Userpilot

JULY 7, 2024

How do you identify and optimize customer journey touchpoints? Before we get down to it, we also cover different stages of the customer journey and examples of touchpoints at different stages. Customer journey touchpoints are key moments where customers engage with the company or its products. Ready to dive in?

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Userzoom

MAY 29, 2019

But no, actual people work here, and they not only ensure that our customers are getting the very best out of our user research software and services, but that the platform itself is as easy-to-use as possible. Role: Senior Product UX Researcher. My background is in psychology and decision making research.

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UX Planet

FEBRUARY 21, 2024

As a Product Designer working in a high-performing software team, I am tasked and responsible for championing user value, ensuring that the end user's needs are met when using the product. It was a valuable growth for me to be deeply involved in assessing business values and technical feasibility with my team.

Feedback Software 80

Feedback Software Research Software User Testing Product Research 80

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Let’s take a look at the top usability testing methods, and let’s see how they all compare, and identify the best use case, advantages, and disadvantages of each.

User Testing 52

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The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. It enables a diverse set of ideas from across the organization to be tested systematically and learnings to be internalized by everyone.

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Research Software Feedback Software Systems Review Product Research 174

Product Innovation Educators

OCTOBER 30, 2023

Tips for creating customer use cases – for product managers Today we are talking about how to create and use customer use cases to guide product design. Summary of some concepts discussed for product managers [6:35] What is a customer use case? 8:36] How do we create a customer use case?

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User Testing Reporting Tools Customer Experience Research Software 124

Userpilot

JULY 21, 2024

Here’s a breakdown of the typical career progression: Junior BI Analyst/Data Analyst (0-3 Years) BI Analyst (3-5 Years) Senior BI Analyst/Lead BI Analyst (5-10+ Years) BI Manager/Director (10+ Years) The path to becoming a business intelligence (BI) analyst is not a one-size-fits-all journey. Book a demo to see it in action!

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. Understanding the diverse needs of your potential users. UX User personas are like detailed maps that guide the development of a product to meet specific user needs.

User Testing 52

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The Product Coalition

JANUARY 6, 2020

A guide on non-traditional approaches to user research. Prelude: User research WITH interviews When we think about user research we immediately picture a customer development interview. Calendly can ease part of that pain); Your selection of interviewees might not be representative of your user base.

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User Testing Research Software Product Research Customer Experience 79

Userpilot

JULY 20, 2024

Product trainers can leverage various tools to create impactful training experiences. Userpilot and Pendo offer user onboarding and analytics capabilities, while Appcues and UserGuiding simplify walkthrough creation and gather user feedback, etc. Looking into tools for product trainers?

Analytic Tools 52

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Userpilot

JANUARY 20, 2024

This is more cost-effective and allows organizations to improve the customer experience in the long run. Next, conduct further research, run experiments , and dig deeper into issues to validate or refute the hypotheses. Finally, implement the solutions and monitor their impact. Iterate on the feedback if necessary.

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Product Talk

DECEMBER 11, 2019

Chris shared the story of how he introduced the opportunity solution tree to several teams at his company and a few of the iterations that helped make the tree an indispensable tool at SuperAwesome. He works at SuperAwesome, a UK-based company that develops tools and services to make the internet safer for kids. Tweet This.

Research Software 155

Research Software Product Research User Testing Data Visualization 155

Userpilot

OCTOBER 16, 2022

In this article, we’re going to break down the concepts behind this exciting new concept and specifically focus on how you can implement key lessons in your own SaaS. But rather than focusing on optimizing for speed, the set of features is optimized for customer delight. Continue to test the strength of your product-market fit.

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User Testing Feedback Software Research Software Customer Experience 111

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. That’s ok, let’s test this hypothesis. UI refinement used to consume the majority of my time. Let’s be honest: creativity is a nebulous landscape. Not convinced?

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User Testing Feedback Software Research Software Customer Experience 283

Mind the Product

APRIL 24, 2018

Setapp provides Mac users with a way to use and discover new apps, and developers with a new way to reach customers and generate extra revenue. We liken Setapp to Netflix for Mac software: the user pays a monthly subscription and receives access to a suite of curated Mac apps. What is our positioning?

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User Testing Customer Feedback Customer Experience Data Visualization 154

UX Planet

FEBRUARY 11, 2024

Photo by LUM3N on Unsplash Personalization in user experience is a very productive concept which all designers and builders should take note of. Personalized apps or websites make users feel like the platform just gets them and understands what exactly they need. What is Personalization in User Experience?

Customer Experience 78

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Userpilot

JULY 23, 2024

It helps organizations focus on the Determining which features to include in a product roadmap can be challenging with constantly evolving customer needs and several opportunities chasing scarce resources. They represent the customer’s voice and collaborate with product teams and stakeholders.

Feedback Software 111

Feedback Software Product Research User Testing Customer Experience 111

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

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Data Visualization User Testing Analytic Tools Customer Feedback 98

Userpilot

JULY 14, 2024

Data analysts rely on a suite of powerful tools designed to collect, process, analyze, and visualize data. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Data Visualization 52

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UX Planet

DECEMBER 19, 2023

I remembered what prompted those discussions and how those decisions were (and are) communicated to loyal users (hi Adobe, remember all the users who love XD and now have to jump to Figma). I’ve also witnessed the sunsetting of a few solutions and how those situations came about.

Feedback Software 79

Feedback Software Analytic Tools User Testing Research Software 79

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 98

Customer Experience Analytic Tools User Testing Customer Feedback 98

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

Analytic Tools 75

Analytic Tools Research Software User Testing Customer Experience 75

Product Talk

AUGUST 18, 2021

Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout that process. If we are lucky, we might do some customer research at the beginning of the project.

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Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Card sorting and fake door testing are useful testing methods before the product launch.

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User Testing Product Research Customer Experience User Experience 97

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. That’s because a big part of the role involves collecting and analyzing market and consumer data to guide product development. Want to see how? Book the demo!

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. We’ll also make sure to look at the best tools for the job.

Analytic Tools 98

Analytic Tools Onboarding KPIs Research Software Feedback Software 98

Userpilot

JULY 14, 2024

Here’s a breakdown of the typical career progression: Junior BI Analyst/Data Analyst (0-3 Years) BI Analyst (3-5 Years) Senior BI Analyst/Lead BI Analyst (5-10+ Years) BI Manager/Director (10+ Years) The path to becoming a business intelligence (BI) analyst is not a one-size-fits-all journey. Book a demo to see it in action!

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Product Feedback Loop – Strategies. Let us take a closer look at these feedback strategies. Dogfooding.

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