Intercom, Inc.

MAY 16, 2022

When we want to discuss problems, imagine new ideas, and brainstorm solutions, it’s best to bring people together – whether in person or virtually. Too often, a discussion can become unfocused, brainstormed solutions end up scattered and lacking direction, or the session devolves into a competition of who can assert their ideas louder.

Workshop 245

Workshop Feedback Software Research Software Reporting Tools 245

The Product Coalition

MAY 25, 2021

If test kitchens make so much sense in other settings to evaluate and evolve new equipment, tooling, systems, processes, and products why haven’t they been leveraged more with software products? One reason is that intentional software product test kitchens are often viewed as an extra expense and operational overhead.

Research Software 110

Research Software Feedback Software User Testing Product Research 110

The Product Coalition

FEBRUARY 15, 2023

Startup/business/side-hustle ideas can be as exciting as they are scary. Few hours of online research. So I’ve repackaged the materials I’ve used or put together over the years into a Startup Idea Exploration Workbook. No previous startup knowledge required. What if no one wants what I have to offer? Dirty prototype.

Startups 134

Startups User Testing Research Software Differentiation 134

Product Talk

FEBRUARY 10, 2021

Teresa: This is something that I see a lot where somebody reads about a framework or a tool or a technique and they fall in love with it. ” It actually increases your likelihood of landing on a solution—whether it’s a feature or a new product—that has a higher probability of achieving your goals. Tweet This. Tweet This.

Product Research 325

Product Research Data Visualization Research Software Analytic Tools 325

Product Talk

JANUARY 10, 2018

He’s trying to distinguish a software prototype from a software mockup, because in his world these are two different things. I love this quote by Tom Chi because it’s easy to fall into the trap of trying to think our way to a solution. But in most instances, we are better off prototyping our way to a solution. I disagree.

User Testing 228

User Testing Feedback Software Research Software Product Research 228

The Product Coalition

FEBRUARY 5, 2021

It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. Product Management with Solids and Fluids Michael studied nanotechnology engineering at university with a focus on emerging technologies in a variety of industries.

Research Software 158

Research Software Analytic Tools Product Management Product Manager 158

Mind the Product

JUNE 26, 2017

An example of this would be using paper and pen, and uploading photos to a tool like Invision. Here’s an example from a project Convivio ran with a recruitment startup with a business model based on user referrals. We started by exploring the situations where the app would be used, similar to the Jobs to be Done framework.

User Testing 189

User Testing Customer Feedback Customer Experience Research Software 189

People-First Product Leadership

FEBRUARY 4, 2025

Over the past two decades, I've navigated three major career transitions, each aligned with significant technological shifts. Power of lateral moves : Sometimes, a sideways career move (like my shift from PM to agency strategist) can lead to exponential growth by exposing you to diverse industries and technologies.

Data Visualization 52

Data Visualization Reporting Tools Research Software Technical Advisors 52

UX Planet

MARCH 15, 2025

So I dont want to act like I have a magic bullet solution that will work in every circumstance. One week, I reminisced on the warm fuzzies from helping customers in CX, another week Id consider how UX Research felt like second nature to me, then Id remember how much I enjoyed entering a flow state in Figma as a Product Designer.

Research Software 59

Research Software Marketing User Testing Weak Development Team 59

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. When it comes to managing complex systems, the famous economist F.A.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Mixpanel

FEBRUARY 23, 2021

It’s been a long-held notion in startup circles that lack of product-market fit will doom even the scrappiest of teams to fail. And beyond the anecdotal, an often-cited 2019 study CB Insights found that “no market need” was the leading reason most startups don’t succeed. ” Credit: The Lean Startup Playbook. In short, yes.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

The Product Coalition

AUGUST 4, 2021

Product Discovery is an exercise in working out whether there are customers that want the product (or feature) you’re working on and that you can deliver a solution to them. It’s inspired by thinking and practices from Steve Blank, Lean Startup, Teresa Torres, Marty Cagan and the Double Diamond. Why do a Product Discovery?

Product Research 167

Product Research User Testing Research Software Customer Experience 167

Intercom, Inc.

JUNE 3, 2021

” And in Intercom and elsewhere, we’ve been thinking about what that actually means for startups, for seed-stage companies, all the way through to mid and late-stage companies. Let’s just take, as a target case, a PM or a manager of PMs in a startup who’s being told, “Hey, let’s go and accelerate.”

Strategy 228

Strategy Feedback Software Research Software Software Review 228

The Product Coalition

JANUARY 26, 2021

As Marty Cagan states in Inspired : “When done well , the product vision is one of our most effective recruiting tools, and it serves to motivate the people on your teams to come to work every day.” Research-based?—? At Hidden, the GV Design Sprint is a key tool in our product innovation arsenal. It’s super powerful. Tangible?—?

Vision 187

Vision Product Research User Testing Workshop 187

Mind the Product

SEPTEMBER 29, 2017

Design Sprints allow you to get to the crux of your problem and explore a solution, quicker than other ways of working. They don’t give you a perfect solution or exact data, but they give you more than enough to decide what to do next by helping you glimpse into the future. Then everyone comes up with solutions for this situation.

Research Software 151

Research Software User Testing Airlines Software Review 151

Roadmunk

AUGUST 10, 2017

The rise of the SaaS model in the product space has been swift, to say the least. So as product managers, knowing how to manage only traditional, on-premises software no longer cuts it. SaaS product managers) to find out how their role differs from an “old-school” software PM—and more importantly, what it really takes to be a SaaS PM.

Research Software 73

Research Software Product Management Product Manager Data Visualization 73

UX Planet

FEBRUARY 29, 2024

From design-team-of-thirty to design-team-of-one Over the past two years, I have been a design-team-of-one at a fast-growing startup, and the experience has been nothing short of a rollercoaster. As you can imagine, we had an established design culture and stack of UX tools and practices we used on a daily basis.

Startups 91

Startups Product Research Feedback Software User Testing 91

The Product Coalition

FEBRUARY 23, 2024

The title “product manager” is often misapplied within the technology sector, leading to a disconnect between role expectations and actual responsibilities. The stakes are exceptionally high for startups, where a misfit in the product team can have significant repercussions. I am not in favor of assigning home exercises.

Analytic Tools 143

Analytic Tools Data Visualization Research Software Feedback Software 143

Product Talk

SEPTEMBER 6, 2023

Just to give us a bit more of an idea of what we’re working with here today, I thought it’d be nice if we did a quick exercise. Then how do we do the work to discover what are the right solutions that actually address those needs in a way that drives that outcome? Can we get access to the right tools? Lots of that.

Product Research 293

Product Research User Testing Research Software Feedback Software 293

The Product Coalition

MARCH 10, 2021

It’s a common element of a team startup or launch, and strong teams often revisit their team norms. Project Aristotle ’s researchers proved that you could not design a perfect team, even considering the team's size, diversity of skills, experience, and personality traits.

Research Software 154

Research Software Webinar Product Research Customer Experience 154

Intercom, Inc.

JULY 11, 2019

You might say it’s one of the strongest advantages a startup has. Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. Source: HubSpot Research. Speak the customer’s language. That was really the beginning of our story.

Customer Experience 188

Customer Experience User Testing Customer Feedback Feedback Software 188

ProductPlan

APRIL 9, 2020

What is Qualitative Research? This form of user research fills in the gaps that hard data can’t. Qualitative Research Methods. The best qualitative research method for your product depends on a variety of factors. App store reviews: Sometimes the qualitative data comes to you! Back it up with quantitative data.

Product Research 105

Product Research User Testing Research Software Data Visualization 105

Intercom, Inc.

JULY 25, 2019

Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system. Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc. We actually have a bit of a system.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

UX Studio: Product Management

AUGUST 1, 2021

UX research is a key ingredient and UX metrics are the solution. The ideas were tested and researched in a pleasant way. So, in order to define the right metrics for your app, let’s go through the following steps of measuring user experience: What are metrics? Let me show you how to use data to improve your product.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

The Product Coalition

APRIL 22, 2021

On top of that, there are now huge volumes of research from academic circles, as well as popular journals like Harvard Business Review , INC.com , and Forbes ?—?all Design a new type of exercise equipment for people under the ages of 15. all pointing to a simple fact. Job interviews mean you hire the best actor on the day?

Analytic Tools 132

Analytic Tools Research Software Feedback Software Product Management 132

Sachin Rekhi

JUNE 1, 2017

Bear with me for a minute here, because I'm going to start by taking a detour and explaining a much researched problem in probability theory: the multi-armed bandit problem. Not just with using the computer, but very quickly in high school learned how to program it to make initially games and then various apps and utilities.

Technical Review 121

Technical Review Software Review Research Software Reporting Tools 121

Userpilot

OCTOBER 16, 2022

In this article, we’re going to break down the concepts behind this exciting new concept and specifically focus on how you can implement key lessons in your own SaaS. A minimum delightful product is a variation of the minimum viable product (MVP) (popularized by Eric Ries in his book, ‘The Lean Startup’ ).

User Testing 111

User Testing Feedback Software Research Software Customer Experience 111

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Instead, it’s an ongoing exercise to capture relevant differences between your customers.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

APRIL 25, 2019

If you’re reading this, you might be familiar with Paul Graham’s famous article “ Startup=Growth ,” where he lays out the difference between traditional businesses and startups. Paul Graham puts it like this: “A startup is a company designed to grow fast”. Making sure culture scales as you grow. We’ve a great salesforce.

Data Visualization 136

Data Visualization Research Software Reporting Tools User Testing 136

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Key learnings.

Research Software 98

Research Software Feedback Software Books Analytic Tools 98

Intercom, Inc.

JUNE 14, 2018

Rather than suggesting a model startup, advisor and author Laura Klein is likely to point you toward her favorite heist film. Now the Vice President of Product at Business Talent Group , she has honed her expertise into a set of best practices and published them in two books: UX for Lean Startups and Build Better Products.

Weak Development Team 190

Weak Development Team CTO Coach Onboarding KPIs Fractional CTO 190

The Product Coalition

NOVEMBER 30, 2022

In the world of startups, there’s a truism that 9 out of 10 companies fail. But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. When we conduct research, we “keep things professional” to the detriment of understanding how people actually think and feel.

User Testing 153

User Testing Product Research Research Software Customer Experience 153

The Product Coalition

MARCH 6, 2024

This is especially true for startups and new products. To cut a long story short, as part of that review, we looked at their “flagship app” which few could really describe what its purpose was…apart from rattling off a long list of features and things that it could do. The challenge became, what do we do with this app?

Research Software 144

Research Software User Testing Customer Experience Data Visualization 144

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. Here’s an opportunity solution tree. Teresa Torres : Hi, everybody.

Product Research 203

Product Research User Testing User Friction Research Software 203

Intercom, Inc.

FEBRUARY 22, 2018

It’s less a question of getting people from A to B in your app and more from A to B in their lives. The two major tools I’ve seen to do that are notifications within a mobile app and lifecycle email. We researched how often people did that. You need to go find people where they are and entice them back in.

Onboarding KPIs 194

Onboarding KPIs User Testing Customer Experience Research Software 194

ProductPlan

SEPTEMBER 26, 2020

But research and development can be challenging to quantify. There’s no direct, straight line between a research exercise and the balance sheet. Yet research and development are essential to the long-term success of companies and their offerings. How Do You Know Your Research and Development Spend Is Appropriate?

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Research Software Product Research User Testing Technical Review 96