Intercom, Inc.

NOVEMBER 28, 2018

But figuring out which sales tools you should buy and invest in – let alone what each tool even does – can be a daunting task. This is especially true when you consider the seemingly endless list of sales tools to choose from. Before we begin: how to choose your sales tools. Better tools, not more tools.

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Product Talk

AUGUST 10, 2016

Over time, I started to reframe the two dimensions as discovering opportunities and discovering solutions. Good product discovery requires discovering opportunities as well as discovering solutions. This helped as most teams can articulate how to connect the dots between opportunities and solutions. – Tweet This.

Research Software 250

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Roman Pichler

AUGUST 11, 2020

The overall example I use to illustrate the mistakes is a healthy eating app that helps its users improve their eating habits and live more healthily. Examples : “Offer a weight loss mobile app”, “Become the number one weight loss app provider”. Additionally, such a vision is hardly inspiring.

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Vision User Testing Research Software Product Research 319

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. Others are SaaS companies that are scaling or have scaled recently and want to ensure they are doing it in the best way. At all of them, I start understanding the current state of Product Management.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. The right data and experimentation tools. How to prioritize the ideas for maximum business value? Don’t forget Tech debt and bugs.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Product Talk

AUGUST 18, 2021

Most of these projects are framed in the solution space—they take the form of “build this feature” or “launch this program.”. If we are lucky, we might do some customer research at the beginning of the project. If we do, it’s usually in the form of project-based research. Tweet This. Most of us grew up in a project world.

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Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Here are a few starting points: Browse sites that provide a variety of visuals, my favourites include Dribble, Pinterest, Sidebar, and the App Store. Copy interfaces that you like.

User Testing 283

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Product Talk

OCTOBER 20, 2021

And this is why it can be helpful to consider the tools that will best support you in building your continuous discovery practice. Let’s be clear: The tools alone won’t automatically make you better at discovery. Since there are countless ways of approaching this, we’re kicking off a new series, Tools of the Trade. Tweet This.

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Mind the Product

APRIL 26, 2018

Both in life and at work, we tend to come up with solutions before defining the problem they solve. It’s natural – solutions and features are easy to imagine and talk about with other people. And coming up with a solution is a rewarding experience, it makes us feel like we have everything figured out.

Research Software 184

Research Software Product Research Customer Experience User Testing 184

Product Talk

DECEMBER 11, 2019

Chris shared the story of how he introduced the opportunity solution tree to several teams at his company and a few of the iterations that helped make the tree an indispensable tool at SuperAwesome. He works at SuperAwesome, a UK-based company that develops tools and services to make the internet safer for kids. Tweet This.

Research Software 164

Research Software Product Research User Testing Data Visualization 164

Intercom, Inc.

FEBRUARY 18, 2019

If you have followed us over at Sherlock , you will likely have heard us say many times that product engagement is the lifeblood of any SaaS business. This is because the entire SaaS business model is dependent on people using (and getting value from) your product consistently over time. Step 1: Define engagement for your product.

Research Software 178

Research Software Customer Experience User Testing Data Visualization 178

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Why is Having Customer Feedback Software Important?

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Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 132

Research Software Analytic Tools Feedback Software Reporting Tools 132

UX Planet

JANUARY 7, 2024

DESIGN WORKBOOKS How to put design theory into practice in an efficient way My favorite UX design workbooks: develop your skills by solving exercises Learning design theory is a good step towards becoming a better designer, but it is also important to put the things you’ve learned into practice.

Research Software 84

Research Software UX Development Books 84

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Fifty-one percent of consumers say they expect companies to ask for their feedback, and that number is even higher for consumers who prefer to leave feedback in-app ( 64% ). So, we won’t waste your time.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

The Product Coalition

MARCH 1, 2024

Decode A Job Posting from Spotify: Senior Product Manager — Playlist Platform Spotify is an innovative business that changes the surrounding reality: almost everyone you see on the street or in a café wearing headphones listens to music on Spotify. Here’s the general description: Delivering the best Spotify experience possible.

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Analytic Tools Research Software Technical Advisors User Testing 131

UX Planet

DECEMBER 6, 2024

How can you balance functionality with aesthetics, ensuring your app is both intuitive and visually appealing? Lets discuss why educational app design is essential and what practices you can follow to deliver a smooth experience to your students. How do you create an experience that captivates users and enhances their learning journey?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Product Talk

AUGUST 8, 2018

We are teaching business leaders and change agents how to prototype their way to viable solutions. In this context, solutions aren’t product solutions, but rather internal programs and processes that effect change within the organization. We’ll never be able to do some research and then call it done. Tweet This.

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Product Research Feedback Software User Testing Research Software 263

ProductPlan

DECEMBER 15, 2020

You’re a product manager, and you need to run a collaborative roadmapping exercise with various teams across your company. What is a Collaborative Roadmapping Exercise? A collaborative roadmapping exercise is an ideation meeting. This environment can help you with every stage of the exercise: before, during, and after.

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Roadmap Research Software User Testing Customer Feedback 105

Intercom, Inc.

APRIL 23, 2020

is a special four-part series on Inside Intercom exploring what that means for various facets of life and learning how people across many industries and countries are managing to persevere with the help of technology. O ff the clock – how are folks socializing and what tools are helping them? Amir Salihefendi? , CEO of Doist.

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Research Software User Testing Customer Experience Healthcare 197

Mind the Product

MAY 2, 2019

It’s a first-class challenge if you’re a design research nerd like me. It means taking a creative approach with your research tools you use, as one of our recent projects illustrates. This meant we needed to do some research with children to understand how they engage with voice assistants. Our Assignment. Be patient.

Research Software 155

Research Software Feedback Software User Testing Product Research 155

Intercom, Inc.

MAY 16, 2022

When we want to discuss problems, imagine new ideas, and brainstorm solutions, it’s best to bring people together – whether in person or virtually. Too often, a discussion can become unfocused, brainstormed solutions end up scattered and lacking direction, or the session devolves into a competition of who can assert their ideas louder.

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Workshop Feedback Software Research Software Reporting Tools 245

Product Talk

OCTOBER 18, 2023

What tools should you use to test your assumptions? When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. We intuitively know not to only look at one apartment or house or interview at only one company, but in the workplace we’re often tempted to jump to our first solution.

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Product Research User Testing Testing Analytic Tools 281

Product Talk

NOVEMBER 17, 2021

It’s no wonder we end up with software that doesn’t work for our customers. When a product manager, a designer, and a software engineer work together to decide what to build and they engage directly with customers themselves, we avoid this game of telephone. Align around specific solutions by story mapping the possibilities.

Product Research 257

Product Research User Testing Customer Experience Feedback Software 257

Imaginary Cloud - Design

MAY 21, 2020

Although perceived by many as a threat to traditional education, web and mobile apps can play a big role in children's cognitive development. Why are apps important for kids ? I believe that apps in general can be a great complement to formal education. Readings apps for kids matter.

Research Software 122

Research Software Customer Experience User Testing User Experience 122

Product Talk

MAY 10, 2017

When we ask our teams to build an Android app or to develop a subscription offering, we are also being output-oriented. Or they prefer a mobile web experience to an app experience? It’s perfectly okay to say, your goal is to increase market share and we think the best way to get there is to develop an Android app.

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Product Research User Testing Feedback Software Research Software 238

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” You also have a mobile app that sends similar messages via push notifications. When Teresa started working with the team at Airship, she led them through the “How to Make Toast” exercise to help clarify orchestration.

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Product Research Data Visualization User Testing Research Software 199

Product Talk

FEBRUARY 10, 2021

Teresa: This is something that I see a lot where somebody reads about a framework or a tool or a technique and they fall in love with it. ” It actually increases your likelihood of landing on a solution—whether it’s a feature or a new product—that has a higher probability of achieving your goals. Tweet This. Tweet This.

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bpma ProductHub

JULY 5, 2016

By exercising boldness in the face of uncertainty you add to your overall charisma regardless if you are right or wrong in your position, it is the action that matters. Effective risk takers are calculated in researching and defending their positions and do not wait on perfect information.

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Product Talk

DECEMBER 27, 2023

In her role as Chief Product Officer, Lily looks after Product, Design, Research, and Data within the business. Including opportunity solution trees meant that we could really see the value of understanding the why and how we can turn that into action.” Click the image to see a larger version.

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Product Talk

NOVEMBER 6, 2024

It’s often more common to see project-based user research rather than an ongoing, iterative discovery process.” Tweet This Teeba liked how Teresa focuses on continuous discovery, and she learned about the opportunity solution tree at a conference. . This one focuses on customer support within the platform.

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Product Research Research Software Feedback Software User Testing 168

The Product Coalition

MAY 25, 2021

If test kitchens make so much sense in other settings to evaluate and evolve new equipment, tooling, systems, processes, and products why haven’t they been leveraged more with software products? One reason is that intentional software product test kitchens are often viewed as an extra expense and operational overhead.

Research Software 110

Research Software Feedback Software User Testing Product Research 110

The Product Coalition

FEBRUARY 5, 2021

It is unusual that Michael’s first brush with product management was during his master’s degree in systems design engineering. Product Management with Solids and Fluids Michael studied nanotechnology engineering at university with a focus on emerging technologies in a variety of industries.

Research Software 158

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The Product Coalition

AUGUST 11, 2022

The full-fledged introduction of AI systems in the field of law is hampered by a number of technical difficulties. However, most of them can be solved by optimizing existing algorithms or developing alternative technical solutions. an authoritative researcher and professor of philosophy and ethics at the University of Chicago?—?this

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Reporting Tools Research Software Technical Advisors Framework 115

UX Planet

FEBRUARY 21, 2024

As a Product Designer working in a high-performing software team, I am tasked and responsible for championing user value, ensuring that the end user's needs are met when using the product. To stay focused and ensure that I deliver value to my team, here are 5 good, yet simple tools that I utilize in my day-to-day as a Product Designer.

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Feedback Software Research Software User Testing Product Research 98

Mind the Product

JANUARY 22, 2019

Understanding Systems Thinking. As we worked with corporate clients, and met hundreds of product managers in our public workshops, we realized that, with product eco-systems expanding, and services connecting hardware, real-life interactions and software tools, organizations need to come together and collaborate more.

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Product Talk

APRIL 17, 2024

We’re a 14-year-old company that started off as an ads business, and we’re transitioning into a SaaS business. We have five product managers, one UX researcher , five designers—one of them director of design, leading the design team. It sounds like you are responsible for product, design, and research. Teresa: Okay.

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