The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., This could also be due to stringent processes or lack of the same.

Technical Review 159

Technical Review Product Manager Research Software Product Management 159

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Stop talking about customer-centricity; turn it into action.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Mironov Consulting

MAY 24, 2022

I’ve written a lot about the organizational and conceptual gap between product/engineering teams and the “go-to-market” or sales/marketing side of tech companies.  (See  At almost all of my clients, I see major product waste: products released on time/on budget that don't deliver positive business outcomes.

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

The Product Coalition

FEBRUARY 12, 2024

I enjoyed in-person meetings, especially in-person product review meetings. Early in the pandemic, this led me to resent virtual meetings, especially virtual product review meetings. This particular product review meeting was a breaking point. I struggled to figure out how to run the product review meeting effectively.

Technical Review 112

Technical Review User Testing Product Research Customer Feedback 112

bpma ProductHub

MARCH 20, 2017

Let’s review a couple of scenarios: Scenario one – company has an existing product portfolio. In a recent exercise with a product team, I challenged them to list the markets where the company could potentially sell. Next, the team positioned the current products against those needs. Just remember to focus.

Technical Advisors 150

Technical Advisors Marketing Technical Review Software Review 150

Alchemer Mobile

MARCH 11, 2021

Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. As you’ll be able to see after going through this exercise, simply letting people leave any feedback they want on the app store isn’t useful or productive. Why is this? Ratings prompts.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Intercom, Inc.

JUNE 29, 2018

Or at your performance review, you might wonder what you should start doing to get a promotion, what is blocking you and what you are currently doing that works well. I experiment a lot with retrospectives, usually mixing different exercises that share the same goal but differ in structure. Experimenting with your retrospectives.

Framework 181

Framework Technical Review Construction Engineering 181

Intercom, Inc.

JUNE 3, 2021

There have been two seminal memos that have, in a sense, rocked the tech industry. Unless you’re knowingly taking a wild bet at something like a big wild swing, there needs to be a business case behind it and some due diligence done. You need to do a bit of due diligence on the different types of products or features.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Product Management University

DECEMBER 11, 2024

AI has put you in the best position to do that in a fraction of the time it would take you otherwise. This is no less than a nightmare because youre forced into a situation where you have to be everything to everyone customers, sales, tech support, client services, customer success, executives, etc. This is where it starts.

Product Manager 130

Product Manager Product Management User Testing Technical Review 130

ProductPlan

DECEMBER 11, 2019

In our upcoming 2020 Product Management Report, we found that they’re relying on a handful of options depending on the scale and scope of the exercise and which stakeholders are included. Cloud computing and technological advances make it cheaper and faster to bring a viable product to the market. There are also more choices than ever.

Technical Review 84

Technical Review Systems Review Software Review Onboarding KPIs 84

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Product Talk

MAY 10, 2017

The product team is closest to the customer and the technology and is in the best position to assess what’s feasible and desirable. I also like to see a regular cadence of zooming out to make sure there’s clarity around the big picture—this might entail a map the challenge exercise or revisiting the opportunity solution tree.

Product Research 237

Product Research User Testing Feedback Software Research Software 237

Mind the Product

APRIL 24, 2018

So, while developers were fixing bugs, we started to challenge our critical product pillars by reviewing our answers to the main product questions: Who is our customer? What is our positioning? The idea was to start implementing the customer development process with a relatively easy and cheap exercise: interviewing real customers.

User Testing 157

User Testing Customer Feedback Customer Experience Data Visualization 157

The Product Coalition

FEBRUARY 5, 2021

Then she decided to acquire technical skills in web development to get closer to the product development process. She had many ideas about how to improve marketing tactics but did not have the technical skills to either make the necessary changes on the web or create better solutions using technology.

Technical Advisors 110

Technical Advisors Reporting Tools Technical Review Customer Experience 110

Intercom, Inc.

SEPTEMBER 15, 2021

As a tech journalist, Kevin has been witnessing the evolution of the tech industry for more than 20 years. Once you know that, you can easily align around that and position yourself as the solution to that problem. And one of the biggest advocates behind the movement is author, columnist, and advisor Kevin Maney.

Technical Review 205

Technical Review User Testing Books Customer Experience 205

Intercom, Inc.

JANUARY 5, 2022

Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. Our prior company was founded here in San Diego almost 10 years ago, and it was a very different tech ecosystem back then. How did you make the transition to compliance tech?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Sachin Rekhi

JUNE 16, 2019

I've long found myself unsatisfied with the conventional discourse of what leadership is supposed to look like in Silicon Valley technology companies. It provides a compelling model for tech startups today and I wanted to share my three biggest takeaways from it. There are many benefits to this approach for sure.

Technical Review 150

Technical Review Leadership Systems Review Banking 150

The Product Coalition

AUGUST 17, 2023

By the time we finish, you should have a good understanding of the structure and methods that will support a positive experience for all and help your groups reach their desired outcomes. Last, let participants know what supplies they’ll need in order to prevent a scramble when you’re ready to start an exercise.

Workshop 110

Workshop Technical Review Customer Experience Product Research 110

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. The foundation of a positive, two-way working relationship is having a sense for what motivates your teammate. Their story isn’t uncommon.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

The Product Coalition

APRIL 22, 2021

On top of that, there are now huge volumes of research from academic circles, as well as popular journals like Harvard Business Review , INC.com , and Forbes ?—?all The people who have been through it, however painful, have given me positive feedback, so I share this with the world in the hope it helps others trying to hire great people.

Analytic Tools 128

Analytic Tools Research Software Feedback Software Product Manager 128

Mironov Consulting

FEBRUARY 28, 2024

  They are coming off customer calls, strategy sessions, renewal discussions, marketing automation planning sessions, compliance reviews, and industry analyst briefings that highlight improvements that must be made.    (Agilists state this in the positive: “start less, finish more.”)   Now.

Reporting Tools 105

Reporting Tools Software Review Weak Development Team Technical Review 105

Product Innovation Educators

AUGUST 5, 2024

Introduction: The Product Manager’s Unique Challenge Product managers often find themselves in a unique position: responsible for a company’s future success but lacking the formal authority to implement changes directly. Consider the rapid advancement of technology in recent decades.

Technical Review 111

Technical Review Product Manager Product Management Leadership 111

Intercom, Inc.

JULY 25, 2019

Or is it like, “Hey, if this is a consistent pattern then we need to make sure no one ever repeats, we’ll have a principle about the positive behavior that we want.” ” Paul: Or this beautifully crafted user experience I designed, that is, by the way, technically impossible to build, didn’t get at the door. Avoid truisms.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Mind the Product

JUNE 18, 2018

This first post covers Positioning Documents, which I bought to Onfido from Pragmatic Marketing training, and Line of Business Meetings, which Kevin brought with him. The Positioning Document and Line of Business meeting act as communication devices. Positioning Document. Positioning statement (25 words or fewer).

Research Software 117

Research Software Onboarding KPIs Product Research User Testing 117

The Product Coalition

NOVEMBER 26, 2019

QA specialists face more and more challenges during the work: the volume of tests rises while technologies dynamically change. To optimize the workflow and keep up with the changing technologies, they need to apply completely new methods, such as testing automation and go deeper into programming.

Software Review 89

Software Review Weak Development Team Engineering Technical Review 89

The Product Guy

JUNE 25, 2018

As you become more established and comfortable navigating in your position, consider trying out your solution to problems that arise. These exercises with your report on handling situations and identifying phrasing that will be well-received will pay large dividends in the development of your report and save you time in the long run.

Product Manager 120

Product Manager Product Management Reporting Tools Technical Review 120

Nulab

SEPTEMBER 22, 2021

Competitive positioning is a way to assess the market, suss out your competition, and work out whether your offering is a viable means of making money. Research part 1: Qualitative research for competitive positioning. Any good positioning strategy begins with plenty of research. trends, legislation, tech breakthroughs, etc.).

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

The Product Coalition

APRIL 2, 2022

This article is not intended to be a book review, but I used the skills described in this bestseller to link them with our day-to-day Product Management life. You can read more reviews and even buy the book with my affiliate link: [link] 1. As I write these lines, the world is under unprecedented changes due to a global pandemic.

Product Manager 151

Product Manager Product Management User Testing Customer Experience 151

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. ” “You can have the greatest technology, but I’ve got news for you. Are you ready?

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Product Talk

AUGUST 10, 2016

We would jump from reviewing interview guides one week to discussing experiment results the next. But to the grandmasters, they were able to understand what moves led to this position and were able to cycle through next moves and their potential outcomes. But there’s more power behind this exercise. – Tweet This.

Research Software 249

Research Software Product Research User Testing Customer Experience 249

Lenny Rachitsky

JULY 9, 2024

From this exercise, our goal is to understand how close AI is to automating the PM role, and what task areas are most likely to be delegated first. Given that people have so many opinions on AI, both positive and negative, revealing which response was AI could have skewed the test.

Reporting Tools 109

Reporting Tools Product Research Research Software Feedback Software 109

Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. And while more paths of communication mean more opportunities to make a positive impact, they also require you to tailor the right messaging to the right channel.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. Develop theapp Build the educational app using the latest technologies and frameworks. That way, people wont be overwhelmed with new tech and focus on teaching instead. Gradually, they will digitize and simplify the educational process.

Feedback Software 85

Feedback Software Analytic Tools Research Software Data Visualization 85

ProductPlan

JUNE 1, 2023

They could be inspired by new technology, a new business model gaining traction, or a competitor’s differentiating capabilities. They bypass ROI calculations, due diligence, prioritization exercises, and customer validation. They bypass ROI calculations, due diligence, prioritization exercises, and customer validation.

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Intercom, Inc.

JULY 11, 2019

That team, to me, has gotten a lot more interesting over the last three or four years because of that explosion of automation technology. You now have people whose entire job is to work on the knowledge bot or on a positive way of moving tickets and demand around. Scaling support as you grow. It’s been around for a long time.

Customer Experience 188

Customer Experience User Testing Customer Feedback Feedback Software 188

Split

FEBRUARY 10, 2022

Say your customers book a holiday or review their retirement plan only once a year. An approach that we could recommend is to run the experiment as expected but to set the short-term goal, like customer satisfaction survey as your objective criteria, and roll it out to all customers if the impact after a few weeks is significantly positive.

Customer Experience 106

Customer Experience User Testing Software Review Product Research 106

The Product Coalition

JUNE 11, 2023

Haggling over the price of a handbag is a positional form of negotiation that takes time and may not end amicably. Principled negotiation focuses on interests rather than positions. Simplify the technical approach to a long standing regulatory requirement, based on a refined understanding of the regulators’ true ask.

Technical Review 113

Technical Review User Friction Reference Feedback Software 113