UX Planet

JANUARY 22, 2025

This is not just a design exercise; its the essence of building long-term trust, loyalty and engagement. Stripe, for instance, has turned complex payment systems into an elegant and approachable experience, making developers and businesses fall in love with itsbrand. Your digital brand should connect with users on an emotional level.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Mind the Product

JUNE 18, 2018

This first post covers Positioning Documents, which I bought to Onfido from Pragmatic Marketing training, and Line of Business Meetings, which Kevin brought with him. The Positioning Document and Line of Business meeting act as communication devices. Positioning Document. Positioning statement (25 words or fewer).

Research Software 155

Research Software Onboarding KPIs Product Research User Testing 155

Mind the Product

MAY 2, 2019

At digital product agency Moonshot, we frequently find ourselves in this position. We asked the children to review the cards to familiarize themselves with the images. In one instance, we ask a child to do the exercise. It’s a first-class challenge if you’re a design research nerd like me. Key Take-aways. Be patient.

Research Software 170

Research Software Feedback Software User Testing Product Research 170

The Product Coalition

DECEMBER 29, 2021

Strategy is visible as coordinated action imposed on a system. It is an exercise in centralized power used to overcome the natural workings of a system. The Subtle Art of Not Giving a F**k (By Mark Manson ) “The desire for a more positive experience is itself a negative experience.

Books 140

Books Systems Review Weak Development Team Software Review 140

ProductPlan

DECEMBER 11, 2019

In our upcoming 2020 Product Management Report, we found that they’re relying on a handful of options depending on the scale and scope of the exercise and which stakeholders are included. Customers are no longer “trapped” with vendors they don’t want to stick with because moving data between systems is easier.

Technical Review 84

Technical Review Systems Review Software Review Onboarding KPIs 84

Intercom, Inc.

JULY 25, 2019

Or is it like, “Hey, if this is a consistent pattern then we need to make sure no one ever repeats, we’ll have a principle about the positive behavior that we want.” Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Sachin Rekhi

FEBRUARY 16, 2020

For example, here is a video from 2016 that showcases the vision for SpaceX's Interplanetary Transport System which aims to bring the first manned crew to Mars. Inevitably I still re-create the high-level roadmap in presentations for All Hands meetings, exec reviews, and sometimes even customers. Design: Product Roadmap.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

UX Planet

JANUARY 9, 2024

This survey, titled “ Learning Management Systems (LMS) Accessibility Feedback Survey ,” focuses on understanding users’ experiences, opinions, and judgments about the accessibility features of different LMS platforms. ✅ Do —  How often do you use your Learning Management System(s)? How do you filter effectively?

Product Research 98

Product Research Research Software User Testing Feedback Software 98

Mironov Consulting

MAY 24, 2022

 At almost all of my clients, I see major product waste: products released on time/on budget that don't deliver positive business outcomes.  We simplify problems, minimize system complexity, and jump to ‘obvious’ solutions.  We Horribly wasteful and frustrating!  At Enough preamble.  Here’s

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

The Product Coalition

SEPTEMBER 20, 2020

Run a quick mental exercise: Try walking in your stakeholders’ shoes, and ask yourself: Would you entrust your career a bunch of hoodie-wearing nerds, promising a big reward because they are practicing XP and Scrum? A too frequent Sprint Review, for example, every week, tends to wear off quickly, as not much novelty can be provided.

Data Visualization 114

Data Visualization Technical Review Reporting Tools Software Review 114

Sachin Rekhi

JUNE 16, 2019

Going through OKR exercises helps you collectively align on what those ultimate metrics that really matter for the company should be. A player's Standard of Performance might include the 30 skills they are expected to have to play their position well. There are many benefits to this approach for sure.

Technical Review 150

Technical Review Leadership Systems Review Banking 150

ProductPlan

JUNE 1, 2023

They bypass ROI calculations, due diligence, prioritization exercises, and customer validation. This puts product managers in the awkward position of having to say “no” to stakeholders and customers. But the problem facing a particular customer may or may not represent a true systemic need.

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Mironov Consulting

MARCH 26, 2022

" "Here is another one-line ticket written by non-technical users who don't understand their problem or our system.  We'll " "Engineering has 18 unfilled developer position.  We  They don't care about ticketing systems or sprint lengths or test harnesses or hiring challenges.  What

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Intercom, Inc.

SEPTEMBER 15, 2021

Once you know that, you can easily align around that and position yourself as the solution to that problem. But over the years, Al went onto other positions in companies, and then he became an advisor to startups, and he teamed up with Chris and Dave, both of whom are Silicon Valley veterans and former CEOs and CMOs and founders.

Technical Review 205

Technical Review User Testing Books Customer Experience 205

Alchemer Mobile

APRIL 14, 2020

So PM is a unique position in many ways, and I think at the core, sorta what Christy was saying is PM sits at this intersection of design, business, and technology or engineering. So you can actually have sort of the benefit of, like, mutually exclusive positions. And everyone can come together and be efficient as a system.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Intercom, Inc.

JANUARY 5, 2022

Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. We felt fortunate to even be in a position to start the company when we did, and that appreciation has just fueled this really unprecedented year. How does that feel?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Mironov Consulting

FEBRUARY 28, 2024

  They are coming off customer calls, strategy sessions, renewal discussions, marketing automation planning sessions, compliance reviews, and industry analyst briefings that highlight improvements that must be made.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.  There’s

Reporting Tools 105

Reporting Tools Software Review Weak Development Team Technical Review 105

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. The foundation of a positive, two-way working relationship is having a sense for what motivates your teammate. The power of positive feedback.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

The Product Coalition

JULY 10, 2020

In other words: If two teams are building a part of an application separately, that system will probably have two components, introducing dependencies and additional communication overhead. In a remote working situation, to make matters worse, there is a compound effect due to the increased communication overhead.

Agile 90

Agile Reporting Tools Feedback Software Systems Review 90

The Product Coalition

DECEMBER 10, 2019

For that exercise we’ve taken a random sample of 3000 bug recordings uploaded to our database in the last 2 months. Bug” is the most common word in bug reports For that exercise we used the titles of bug reports to create a word cloud and see the most common themes. could be due to the sample, though. Here’s what we found.

Reporting Tools 79

Reporting Tools Data Visualization Research Software Software Review 79

Userpilot

JULY 23, 2024

The Value vs. Effort matrix compares the positive impact of a feature against the resources and time needed to implement it, highlighting high-impact, low-effort features. The Product Tree is a visualization tool that presents the hierarchy of features, from core systems to future enhancements. Weighted scoring system template.

Feedback Software 111

Feedback Software User Testing Product Research Customer Experience 111

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. The process of defining your positioning strategy is not a one-and-done deal – in a crowded marketplace, it needs to be an ongoing exercise. They include: Close.io

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

eG Innovations

AUGUST 4, 2022

This article will explain the differences between these strategies including the benefits of combining static and dynamic thresholds to reduce false positives and alert storms whilst implementing automatic anomaly detection. Having to set thresholds manually for every single metric is a very time-consuming, monotonous exercise.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

Intercom, Inc.

SEPTEMBER 23, 2021

” When you have that word followed by something positive, that’s predictability, and that’s what drives customers to come back because they’re using that word, always. Is it a ticketed system where I have to wait for somebody to get back to me? And I love the systems that work it out. What is it?”

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

UX Studio

OCTOBER 18, 2018

In turn, this made them do the exercises too slowly. We managed to find the right expressions, calls-to-action and sentences after all, but it could have gone much faster and easier if we had had a system or more experience in how to design our words. The copy I banged out caused all that. Their hopes and dreams.

UX 102

UX User Testing Systems Review Workshop 102

Userpilot

JANUARY 20, 2024

Optimized customer experience and satisfaction Message maps contribute to positive customer experience and drive satisfaction. Clarify your value proposition Creating a message map is a good opportunity to review and clarify your value proposition. Your analytics platform or CRM system can help. Message A/B testing.

Messaging 100

Messaging User Testing Research Software Analytic Tools 100

UX Planet

SEPTEMBER 14, 2024

Example : For a fitness app, target users who exercise regularly, or for a streaming service, select frequent movie watchers aged 18–35. Quality Assurance : Regularly review incoming data and flag any outliers or questionable entries. Define Your Target Audience : Identify who your product is designed for. Examples and Benefits : a.

Data Visualization 94

Data Visualization User Testing Product Research Research Software 94

Pragmatic Marketing

SEPTEMBER 16, 2009

Through the forced group review, the MRD and PRD gave the engineering team context. It doesn’t matter that you are the only one who refers to them after the initial review. These exercises became our 'script'. What was previously an outstanding, solid, diligent effort was taken to the next level – ownership.

Agile 70

Agile Development Team Review Systems Review Technical Review 70

Lenny Rachitsky

JULY 9, 2024

From this exercise, our goal is to understand how close AI is to automating the PM role, and what task areas are most likely to be delegated first. This let us set our own system prompt (the instructions for how the model should behave) rather than using the ChatGPT system prompt , which has a lot of extra words that might throw off our test.

Reporting Tools 109

Reporting Tools Product Research Research Software Feedback Software 109

Intercom, Inc.

JULY 11, 2019

Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. You now have people whose entire job is to work on the knowledge bot or on a positive way of moving tickets and demand around. Speak the customer’s language.

Customer Experience 188

Customer Experience User Testing Customer Feedback Feedback Software 188

The Product Coalition

JANUARY 5, 2021

TL; DR: 71 Product Owner Interview Questions to Avoid Imposters If you are looking to fill a position for a Product Owner in your organization, you may find the following 71 interview questions useful to identify the right candidate. Sprint Reviews and user interviews are also well suited to improve collaboration and communication over time.

Product Research 107

Product Research Technical Advisors Customer Experience User Testing 107

Intercom, Inc.

MARCH 12, 2020

And while more paths of communication mean more opportunities to make a positive impact, they also require you to tailor the right messaging to the right channel. Map out every touchpoint between you and your customer and focus on making them as positively unforgettable as possible. But the best companies have a system in place.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Userpilot

MAY 30, 2024

They articulate the value of the product and make it compelling to prospects through messaging and positioning exercises. Also, PMs sometimes delay the launch of a product or completely de-prioritize a feature due to various factors, which puts the PMM’s product launch plan in disarray. There’s no hard-and-fast rule here.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

UX Studio

MARCH 13, 2023

Sharing your difficulties with a person who can help you build a resilient attitude is a great way to improve your mental health Move – Physical exercise can reduce stress and even improve symptoms of anxiety disorders and depression. Anonymized support groups, forums, and chat messages can have a positive impact on the therapies.

Research Software 83

Research Software Feedback Software Reporting Tools Onboarding KPIs 83

UX Planet

DECEMBER 19, 2023

The decision to stop supporting and enhancing that product experience was due to the rather obvious situation of the device in which that application existed was losing market hold and relevance. I’ll share a few examples on this particular topic. The first case was tied to a component of a larger product experience.

Feedback Software 98

Feedback Software User Testing Analytic Tools Research Software 98

eG Innovations

JULY 8, 2021

Beyond this if you are using Application Insights, there are alerting options with the smart detection module such as Failure Anomolies that it may be helpful to review. If you want to go further and integrate alerts with ticketing systems such as ServiceNow there are also associated costs. Counter name. LogicalDisk. Free Space.

Data Visualization 92

Data Visualization Analytic Tools Reporting Tools User Testing 92

Mind the Product

AUGUST 20, 2018

As your sales team begins to sell the product, they will take over the forecasting effort by registering and tracking specific sales opportunities by customer, often using a Customer Relationship Management (CRM) software system. As products age and competitors catch up, this ratio is key to maintaining margin and the ability to price-to-win.

Customer Experience 100

Customer Experience User Testing Management Management 100