Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. So, SOC 2 is a framework. How does that feel?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

ProductPlan

JUNE 1, 2023

They bypass ROI calculations, due diligence, prioritization exercises, and customer validation. Use prioritization frameworks Every decision to build a new feature is a judgment call. Using prioritization frameworks eliminates these isolated judgment calls. You don’t have to pick the perfect framework.

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Intercom, Inc.

FEBRUARY 18, 2019

Thankfully, all of these issues can be solved with a good product engagement scoring system. This is an essential step due to one simple fact: Not all activity is created equal. If you are going to go through the exercise of creating an engagement score, it’s essential that it is something that can be used across your organization.

Research Software 178

Research Software Customer Experience User Testing Data Visualization 178

Sachin Rekhi

JUNE 1, 2017

While most folks found value in this framework when thinking about career fulfillment, some wondered what was a viable process by which they could actually get there. I actually ended up building their first "e-billing system", which converted traditionally paper bills into PDFs and emailed them to their customers for review.

Technical Review 121

Technical Review Software Review Research Software Reporting Tools 121

BrainMates

MAY 28, 2019

SnapComms adopted Brainmates’ Product Management framework to facilitate a market-driven way of thinking company-wide, and to equip their Product Team with a repeatable process to take the most valuable ideas to market fast. The 10 steps we followed to embed the Product Management framework. Where do you start? What matters most?

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

UX Planet

JANUARY 7, 2024

DESIGN WORKBOOKS How to put design theory into practice in an efficient way My favorite UX design workbooks: develop your skills by solving exercises Learning design theory is a good step towards becoming a better designer, but it is also important to put the things you’ve learned into practice.

Research Software 58

Research Software UX Development User Testing 58

Userpilot

JULY 23, 2024

This article will dive deep into the concept of feature prioritization and introduce the top frameworks for successful product management. There are different frameworks and methods for feature prioritization to make the job easier. Here are 15 of the best framework techniques to consider: 1. Weighted scoring system template.

Feedback Software 110

Feedback Software User Testing Product Research Customer Experience 110

The Product Coalition

JUNE 26, 2023

Functional leaders can use a simple productivity zone framework to classify work within a function (refer to Figure 1). This productivity zone framework has two dimensions: Task complexity: Refers to the degree of difficulty involved in performing a task.

Generative AI 108

Generative AI Customer Communications Technical Review Reporting Tools 108

The Product Guy

OCTOBER 1, 2018

In my own experience, this opportunity canvas and the product vision definition forced me to think about aspects I had not considered such as the cost of building and of not building this new system, and made me analyse how the proposed solution could support future hardware devices. and approach the exercise with a ”Yes, And.”

Roadmap 133

Roadmap Customer Experience Workshop Document 133

Mironov Consulting

MARCH 26, 2022

" "Here is another one-line ticket written by non-technical users who don't understand their problem or our system.  We'll " "Field teams engage outside developers (who don't know our systems) to build quick-and-dirty product extensions. " "Engineering has 18 unfilled developer position. ."

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Product Innovation Educators

AUGUST 5, 2024

The challenge lies in fostering effective collaboration without a clear social framework to guide these interactions. This framework provides a holistic approach to leadership, encompassing knowledge, action, and personal attributes. As product managers, we must navigate both these realms.

Technical Review 111

Technical Review Product Manager Product Management Leadership 111

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. The book is evidence-based (references to theories in footnotes) and contains exercises you can start using right away. Overview of Eureka framework for user onboarding.

Research Software 98

Research Software Feedback Software Books Analytic Tools 98

Product Talk

FEBRUARY 10, 2021

I know that Hope and I hear a lot from the teams that we work with that most product people are really eager and they’re really diligent. Teresa: This is something that I see a lot where somebody reads about a framework or a tool or a technique and they fall in love with it. They want to do the right thing. Tweet This.

Product Research 319

Product Research Data Visualization Research Software Analytic Tools 319

Agile Velocity

MAY 20, 2020

The recent Harvard Business Review (HBR) article “ The Agile C-Suite ” 1 and Forbes article “Agile Isn’t New: What’s New Is The C-Suite Embracing It” have prompted some good discussion around the Agile Velocity virtual water cooler. . I appreciate the concept of the “business operating system” and balancing the agile enterprise.

Agile 84

Agile Feedback Software Data Visualization Research Software 84

Product Management 2.0

DECEMBER 6, 2016

Organizations eager to do a better job building and launching products that win in the market are smart to look to product management frameworks. To truly leverage the framework, an organization needs to understand its objectives, identify strengths and weaknesses, and tailor the implementation. Key #3: Embrace systems thinking.

Framework 40

Framework Product Manager Product Management Systems Review 40

eG Innovations

AUGUST 4, 2022

Having to set thresholds manually for every single metric is a very time-consuming, monotonous exercise. Once the real usage of a system has been established, this type of auto-baselining learns what is normal and dynamic thresholds can be applied e.g., raise an alert if the bandwidth used by a server exceeds 200% of normal usage.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

Intercom, Inc.

JULY 19, 2018

Louis: When you think about teams, beyond 1:1 conversations, have you found any frameworks that work well for teams to talk about things like this? Those frameworks work best when people can build upon an existing strong relationships as well as a place to be safe. When we do code reviews we look for what’s wrong.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

eG Innovations

JULY 8, 2021

Beyond this if you are using Application Insights, there are alerting options with the smart detection module such as Failure Anomolies that it may be helpful to review. If you want to go further and integrate alerts with ticketing systems such as ServiceNow there are also associated costs. Counter name. LogicalDisk. Free Space.

Data Visualization 92

Data Visualization Analytic Tools Reporting Tools User Testing 92

Lenny Rachitsky

JULY 9, 2024

From this exercise, our goal is to understand how close AI is to automating the PM role, and what task areas are most likely to be delegated first. This let us set our own system prompt (the instructions for how the model should behave) rather than using the ChatGPT system prompt , which has a lot of extra words that might throw off our test.

Reporting Tools 109

Reporting Tools Product Research Research Software Feedback Software 109

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. And you’re telling me you don’t have guidelines for how to conduct interviews, analysis exercises, and communicate findings? A lean product discovery framework can help make it all of this so much easier.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. There are various types of e-learning apps, each designed to serve different educational needs and preferences: Learning Management Systems (LMS): With these platforms, you create and manage educational courses or training programs.

Feedback Software 85

Feedback Software Analytic Tools Research Software Data Visualization 85

The Product Coalition

NOVEMBER 30, 2020

Download ’71 Scrum Product Owner Interview Questions to Avoid Hiring Agile Imposters’ 71 Product Owner Interview Questions Scrum is not a methodology but a framework. The Product Owner is the least well-defined accountability within the Scrum framework and?—?at Finding this answer is a process and not a destination. at the same time?—?the

Product Research 89

Product Research User Testing Research Software Feedback Software 89

Userpilot

SEPTEMBER 5, 2022

It fits as a training program because it includes multiple leadership sessions and coaching for your staff on implementing, using, and improving customer success systems. This program is designed for more enterprise companies trying to get personalized training while enhancing their customer success systems. Executive business reviews.

User Testing 98

User Testing Customer Experience Customer Feedback Data Visualization 98

Alchemer Mobile

APRIL 14, 2020

And everyone can come together and be efficient as a system. ” And how that exercise was set up was this core group, like, we’re calling it just, like, a virtual team, was given a prompt of just, like, how might we see the evolution of work in the next one year versus the next three years? Christy : Great.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. The process of defining your positioning strategy is not a one-and-done deal – in a crowded marketplace, it needs to be an ongoing exercise. Have everybody brainstorm and get creative.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Modus Create

JULY 1, 2020

I had been on a sort of health kick for a few years: I quit smoking, I started walking to get low impact exercise, and so on. My immune system is so strong that my immune system attacks my healthy cells. It went after my joints, my nervous system, and skin. In late 2015, I began having minor pain in my hip.

Reporting Tools 76

Reporting Tools Systems Review Software Review Technical Review 76

The Product Coalition

APRIL 14, 2020

The Scrum Master encourages the Scrum Team to improve, within the Scrum process framework, its development process and practices to make it more effective and enjoyable for the next Sprint. For example, in the Conversation Café exercise during rounds 1, 2, and 4, everyone is muted except the individual that is sharing his or her thoughts.

Agile 78

Agile Feedback Software Data Visualization Reporting Tools 78

Roadmunk

SEPTEMBER 21, 2017

Author: First Round Review. So Shopify’s Director of Product, Brandon Chu, developed a framework to streamline that decision-making process. If you’re ever looking for a think-outside-the-box type of exercise that’ll test your UX chops , this post is for you. Author: First Round Review (or at least someone from there…).

Article 81

Article User Testing Product Research Product Manager 81

The Product Coalition

DECEMBER 12, 2019

Sinek provides a useful framework for his approach: the Golden Circle. The one thing an MBO system should provide par excellence is focus. The exercise of backlog prioritization forces us to diverge and analyze all the ideas and stories to achieve our objectives. At the center of the Golden Circle is WHY. Vision How?

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

Modus Create

AUGUST 24, 2021

The time to fix these issues could’ve been used to build new features or optimize the existing system. Bear in mind that fixing bugs without running tests could also introduce new bugs into the system. We have several frameworks for unit testing. Well-written unit tests act as documentation for your code. Conclusion.

Software Review 40

Software Review User Testing Product Research Testing 40

PMLesson's Ace the PM Interview

OCTOBER 29, 2021

Whether your interview focuses on System Design , Data Structures, or Algorithm questions , our SWE mini-guide will give you a better idea of where you stand as a candidate. System Design Design a reservation and payment system for a parking garage. Design a visual landmark recognition system. So, let's get to it!

Software Engineering 52

Software Engineering Software Review Engineering Technical Review 52

ProductPlan

SEPTEMBER 10, 2021

Coping mechanisms that we use for the product systems we operate in. We ignore the changes in the system and ourselves. . And that requires establishing a system that looks at who you want to become. . Using too many (or too few) prioritization frameworks. Good habits make us more productive and efficient.

Weak Development Team 52

Weak Development Team Roadmap Development Framework 52

PMLesson's Ace the PM Interview

JUNE 8, 2020

Porter's 5 Forces Model A good place to start talking about any strategy is Porter’s ‘5 Forces’ model [1] [see Figure 1 below], and this is a framework that you should mention in an interview. This includes shared business applications, the Android system in every device (Internet of Things), self-driving vehicles, AI, etc.

Research Software 80

Research Software Product Strategy Strategy User Testing 80

Mind the Product

AUGUST 20, 2018

As your sales team begins to sell the product, they will take over the forecasting effort by registering and tracking specific sales opportunities by customer, often using a Customer Relationship Management (CRM) software system. As products age and competitors catch up, this ratio is key to maintaining margin and the ability to price-to-win.

Customer Experience 73

Customer Experience User Testing Management Management 73

Gainsight

NOVEMBER 18, 2019

Consider the possibilities to leverage data from learning management systems, support cases, CRM, the customer success platform, marketing automation tools, content management systems, and online communities. CSAT is based on a five point rating system ranging from “Very Dissatisfied (1)” to “Very Satisfied (5).”

Feedback Software 12

Feedback Software Data Visualization Onboarding KPIs B2B 12

Modus Create

MAY 25, 2022

Regularly testing and monitoring your systems for vulnerabilities. Aligning to a framework such as the CIS critical control framework or the NIST CSF. Keeping operating systems and software up to date. However, this should be a living document that you routinely review and conduct tabletop exercises against. .

Reporting Tools 40

Reporting Tools Data Visualization Weak Development Team Software Review 40

UX Studio

FEBRUARY 4, 2019

We can self-track the way we eat, sleep, breathe, exercise, work and yup, we can even journal our bowel movements. Rehabilitation and physiotherapy, an area where the motivation to do daily exercises holds the key to recovery, represents one particular area to apply gamification with big potential. source: cara-app.com).

Analytic Tools 72

Analytic Tools Data Visualization Research Software Feedback Software 72