UX Planet

APRIL 9, 2025

Its nearly impossible to improve a design without feedback from others. Its no surprise that design critique is one of the most valuable and common exercises product teams practice when building new products. By the end of this step, you should be able to clearly outline the value the app provides to both the user and the business.

Framework 100

Framework Feedback Software Research Software Onboarding KPIs 100

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? What is customer feedback software?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Intercom, Inc.

AUGUST 13, 2019

Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. Tools are part of who we are. We all have a very fundamental relationship with the tools we use. We all have a very fundamental relationship with the tools we use.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Intercom, Inc.

NOVEMBER 28, 2018

But figuring out which sales tools you should buy and invest in – let alone what each tool even does – can be a daunting task. This is especially true when you consider the seemingly endless list of sales tools to choose from. Before we begin: how to choose your sales tools. Better tools, not more tools.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

The Product Coalition

JULY 20, 2021

Food tracker apps have gained immense popularity. It becomes a necessary tool since there is no better and faster way for diet people to create an effective nutrition plan. Currently, an enormous number of mobile app developments focused on digital health and wellness have been public on the app market.

Research Software 158

Research Software Feedback Software User Testing Customer Feedback 158

Roman Pichler

MAY 5, 2020

A platform owner who manages a platform as a collection of shared software assets. This includes describing their functionality, interacting with development teams, participating in product discovery and strategy work, and helping evaluate feedback and data. A platform owner owns such a platform.

Feedback Software 381

Feedback Software Product Research Weak Development Team User Testing 381

Alchemer Mobile

MARCH 11, 2021

We’ve all seen it: Disgruntled customers taking to the app stores to gripe about something that has literally nothing to do with the mobile app experience. Unfortunately, app store reviews are often the only easily-accessible place (aside from social media) for customers to air their grievances. What kind of feedback do I want?

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

The Product Guy

AUGUST 13, 2020

It was a mind expanding exercise and set a clear structure for me to rethink what is really the differentiation factor in our product. . It is a good tool to have and can be used over and over again. . It could also start during sales process when customers need modification and addition to the solution.

Product Management 407

Product Management Product Manager Research Software Feedback Software 407

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. Others are SaaS companies that are scaling or have scaled recently and want to ensure they are doing it in the best way. At all of them, I start understanding the current state of Product Management.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. Put simply, the higher the fidelity, the higher the quality of the feedback you will receive. It’s a muscle-memory exercise that’s time consuming but pays off.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Incorporate customer feedback directly into your product roadmap.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. The right data and experimentation tools. The right data and experimentation tools. Don’t forget Tech debt and bugs.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Product Innovation Educators

OCTOBER 30, 2023

I go out into the field with customers and see what solutions they’re using today and what problems they’re facing. It was a technological marvel. We sold it in the market place and started getting feedback. What people say and what they think are different, and what they think and what they do are different yet.

User Testing 326

User Testing Reporting Tools Customer Experience Research Software 326

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Roman Pichler

DECEMBER 4, 2018

But the quality of your product matters: It directly impacts your ability to achieve strategic product goals and make your products successful: Technical debt makes it hard to experiment with new ideas, release new features, and quickly respond to user feedback. [1].

Feedback Software 269

Feedback Software User Testing Customer Experience Weak Development Team 269

Product Talk

AUGUST 8, 2018

We are teaching business leaders and change agents how to prototype their way to viable solutions. In this context, solutions aren’t product solutions, but rather internal programs and processes that effect change within the organization. I’m co-teaching a design course at Northwestern with my friend Jeff Merrell. Tweet This.

Product Research 267

Product Research Feedback Software User Testing Research Software 267

The Product Coalition

SEPTEMBER 9, 2022

You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? You might also be interested in Measuring , analyzing, and reducing app churn Apple and Amazon are great examples of companies with great retention. What are the characteristics of a sticky app?

Feedback Software 141

Feedback Software Analytic Tools User Testing Data Visualization 141

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? Today, we’re careening between a bloated set of apps that are time-consuming at best and unreliable at worst. That exercise takes a lot of exploration and iteration.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Product Talk

NOVEMBER 17, 2021

It’s no wonder we end up with software that doesn’t work for our customers. When a product manager, a designer, and a software engineer work together to decide what to build and they engage directly with customers themselves, we avoid this game of telephone. Align around specific solutions by story mapping the possibilities.

Product Research 276

Product Research User Testing Customer Experience Feedback Software 276

Intercom, Inc.

MAY 16, 2022

When we want to discuss problems, imagine new ideas, and brainstorm solutions, it’s best to bring people together – whether in person or virtually. Too often, a discussion can become unfocused, brainstormed solutions end up scattered and lacking direction, or the session devolves into a competition of who can assert their ideas louder.

Workshop 245

Workshop Feedback Software Research Software Reporting Tools 245

Mind the Product

MAY 2, 2019

It means taking a creative approach with your research tools you use, as one of our recent projects illustrates. We’ve also learned about how to get feedback on voice experiences when testing with children. In one instance, we ask a child to do the exercise. It’s a first-class challenge if you’re a design research nerd like me.

Research Software 170

Research Software Feedback Software User Testing Product Research 170

Product Talk

DECEMBER 27, 2023

Lily’s Answer: ProductPlay Sessions to Practice Interviewing and Opportunity Mapping For the inaugural ProductPlay session, Lily chose to cover Jobs To Be Done (JTBD) interviews and opportunity solution trees as the two frameworks to practice. Withholding feedback blocks a learning opportunity” and “Relax!

User Testing 246

User Testing Feedback Software Product Research Research Software 246

Roman Pichler

SEPTEMBER 11, 2023

This individual leads the product team, not by being the boss but by exercising emergent leadership. It’s important that they have the right skills to spot and evaluate design and technology opportunities and to develop a rough understanding of the likely effort required to implement product decisions.

Reporting Tools 376

Reporting Tools User Testing Customer Experience Product Research 376

Product Innovation Educators

JANUARY 3, 2022

Scrum is one of the most widely-used flavors of Agile, mostly applied to software development projects. Teams work on high-priority user stories in rapid cycles called sprints, deliver working software that is validated by users, and incorporate feedback quickly into the next cycle. After this, the tactics are similar to Scrum.

Agile 290

Agile Development Feedback Software Customer Experience 290

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” You also have a mobile app that sends similar messages via push notifications. When Teresa started working with the team at Airship, she led them through the “How to Make Toast” exercise to help clarify orchestration.

Product Research 220

Product Research Data Visualization User Testing Research Software 220

Product Talk

MAY 10, 2017

How do managers monitor and provide feedback without dictating and controlling? When we ask our teams to build an Android app or to develop a subscription offering, we are also being output-oriented. Or they prefer a mobile web experience to an app experience? So I started to wonder: How do we empower product teams?

Product Research 244

Product Research User Testing Feedback Software Research Software 244

Alchemer Mobile

SEPTEMBER 10, 2020

In the first half of 2020, iOS and Google Play apps were downloaded 64 billion times, an increase of five percent year-over-year and 10 percent from the second half of 2019. The global pandemic “has changed consumer behavior on mobile forever,” according to App Annie. Dating Apps. Fitness and Wellness Apps.

User Testing 189

User Testing Feedback Software Customer Experience Customer Feedback 189

Usersnap

SEPTEMBER 16, 2021

With technology underpinning all business processes today, with the pace at which new technologies are emerging, companies need to introduce new products and services at a faster rate than their competitors using user acceptance testing software to meet the needs of the end user. hold up little ponies. ok, back to UAT!

User Testing 119

User Testing Feedback Software Reporting Tools Customer Experience 119

Product Innovation Educators

MARCH 11, 2024

It is a simple-to-understand tool for solving problems, developing strategy, and most commonly for us product professionals, for developing a new product or service. I’ve seen Design Thinking mistakes, and I’ve made my own as well, which limit the results this powerful tool can provide. You need to start with the user.

User Testing 289

User Testing Research Software Customer Feedback Product Research 289

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Product Research 119

Intercom, Inc.

NOVEMBER 2, 2021

As a software engineer, no matter how senior you are, you always seek code reviews before deploying new code to production. . I often discover the best next step is not giving ‘constructive feedback’ to someone on my team about their mistakes; it’s requesting feedback on how I can better support them in future”.

Product Research 291

Product Research Software Review Feedback Loop Feedback Software 291

Mind the Product

SEPTEMBER 2, 2019

If you were to ask me whether you, as a product manager , should you always listen to market feedback? Henry Ford is famously quoted as eschewing market feedback by saying that if he’d listened to his customers, they’d have asked for faster horses. Common B2B Feedback Traps. My answer would be yes, definitely. Here’s why.

User Testing 151

User Testing Customer Feedback Feedback Software Marketing 151

The Product Guy

JUNE 25, 2018

When seeking guidance from a superior, make an effort to present your solution or describe how you are thinking of approaching the situation. As you become more established and comfortable navigating in your position, consider trying out your solution to problems that arise. Identify at least one solution to solve the problem.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

Userpilot

MARCH 15, 2024

What is data-driven analytics in SaaS? What are the best analytics tools for the job? Start implementing data-driven decision-making at your SaaS by setting clear goals as this is essential to choose the right analytics tools and methods. In-app surveys are the most reliable way to collect user sentiment feedback.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software User Testing 104

Userpilot

SEPTEMBER 20, 2024

Quantitative data analysis vs. qualitative data analysis Quantitative and qualitative data analyses have different objectives and use different data types, methods, and tools to achieve them. To collect quantitative data, you use closed-ended survey questions and analytics tools to track user actions.

Data Visualization 105

Data Visualization Analytic Tools Research Software Feedback Software 105

Userpilot

MAY 29, 2024

Whether you're an aspiring entrepreneur, a seasoned product manager, a UX designer , or simply curious about the process, this guide will walk you through the essential steps, best practices, and tools you need to create successful products. Lucidchart – best tool for customer journey mapping. Follow an agile mindset.

Data Visualization 105

Data Visualization Research Software Feedback Software Analytic Tools 105