Product Talk

MARCH 13, 2024

When an organization shifts from delivery or feature teams to product teams , the first step is often a change to team structure. Delivery and feature teams are often structured by function—front-end teams, back-end teams, mobile teams, etc. These teams can rarely deliver value on their own.

Research Software 326

Research Software Weak Development Team Feedback Software User Testing 326

Product Innovation Educators

MARCH 8, 2021

How product managers can get their teams on the same page. Effective product managers are good communicators and can get team members aligned to meet the objectives of a product. 2:30] Why do some teams underperform? Teams underperform when members work around each other and not with each other.

Weak Development Team 257

Weak Development Team Research Software Product Research Construction 257

Product Innovation Educators

FEBRUARY 3, 2025

How product managers use Jobs-To-Be-Done to create products customers love Watch on YouTube TLDR In this episode, I explain the Jobs-To-Be-Done (JTBD) framework, a powerful approach to understanding customer needs and developing successful products. I got a few blank looks and one person said, “Yeah, the milkshake story.”

User Testing 183

User Testing Product Research Research Software Customer Experience 183

Roman Pichler

AUGUST 11, 2020

The overall example I use to illustrate the mistakes is a healthy eating app that helps its users improve their eating habits and live more healthily. Examples : “Offer a weight loss mobile app”, “Become the number one weight loss app provider”. Examples : “Everyone who owns a smartphone”, “Business users and consumers”.

Vision 334

Vision User Testing Product Research Research Software 334

Roman Pichler

JANUARY 22, 2024

Figure 1: The Product Portfolio and Product Strategy Using Microsoft Office as an Example In Figure 1, the strategies of the individual products—Word, PowerPoint, and Excel—implement the Office strategy. Another example is YouTube, which is available in three variants—standard, premium, and kids.

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Weak Development Team Strategy Software Review Vision 280

The Product Guy

JANUARY 7, 2025

An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. This experience became a powerful example of how identifying and addressing root causes can drive both business results and team morale. Is it a miscommunication? Misaligned goals?

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

Roman Pichler

JANUARY 11, 2022

For example, the guidelines I have developed for the GO product roadmap template directly apply to the roadmap in figure 1. This can help you tie individual learning goals to team and department goals. Step 1: Understand the strengths and weaknesses in your product management skill set. Creating the Learning Roadmap.

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Roadmap Weak Development Team Customer Experience Leadership 361

Alchemer Mobile

NOVEMBER 13, 2024

This information empowers teams across your company to make informed decisions based on customer experiences and perceptions. By identifying friction points, CES highlights areas that teams can streamline to improve overall customer satisfaction and retention. For example, asking, “What do you like most about our product?”

Customer Satisfaction 238

Customer Satisfaction Product Research Data Visualization Customer Feedback 238

Roman Pichler

OCTOBER 5, 2021

One of the challenges the agile transition team was concerned about was the choice of the right product backlog tool, which at first seemed odd to me. Another time, I was asked to help a team of a major charity in the UK whose task was to create a new website for their fund-raising campaigns. The Product Backlog is Too Big.

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Weak Development Team Customer Experience User Testing Feedback Software 314

Roman Pichler

NOVEMBER 1, 2022

For example, I could ask myself why it would be helpful to measure calorie intake. If you say yes to every request, you are in danger of creating a Frankenstein product—a product that is a collection of unrelated features, offers a weak value proposition, and gives rise to a poor user experience. 7 The Roadmap is Speculative.

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Roadmap Weak Development Team Customer Experience Reporting Tools 354

Roman Pichler

MAY 11, 2021

” But do not allow people to dominate and tell you what to do, and don’t agree to a weak compromise. The SAFe product owner is tactical in nature and focuses on working on the product backlog and guiding the development teams. Myth #3: The product owner is responsible for the team performance.

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Weak Development Team Product Research User Testing Customer Experience 358

Roman Pichler

AUGUST 12, 2024

Listen to the audio version of this article: [link] The Core Product Team Product teams come in different shapes and sizes. But all product teams I have seen consisted of the person in charge of the product—the product manager or Scrum product owner —and development team members.

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Weak Development Team Feedback Software Software Review Product Research 207

Product Talk

APRIL 9, 2025

Last week, I shared that we often get asked, Do API teams need to do discovery ? Today, Ill be covering the most common usability issues that arise when developers start working with a new API. If we can make it as easy as possible for developers to adopt and get value from our API products, we can often acquire a customer for life.

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Product Research Software Review User Testing Technical Review 132

Roman Pichler

SEPTEMBER 7, 2021

This helps align the stakeholders and development teams, as I discuss below, and acquire a budget if required. No matter how well thought-out your product roadmap is, it is worthless if the key stakeholders and the development team members don’t understand and support it. Actionable.

Roadmap 306

Roadmap Weak Development Team Customer Experience User Testing 306

Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Intercom, Inc.

OCTOBER 13, 2020

ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. Resolution Bot is a product that automatically answers the repetitive questions faced by customer support teams.

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Artificial Inteligence Customer Communications Research Software Feedback Software 281

Roman Pichler

JUNE 7, 2022

While common sense suggests that managing a product without the right measurements is not a sensible approach, I’ve seen product teams who did not use any KPIs. Consequently, these teams relied on: Anecdotal feedback : “Customers love our product, they told me so.” If this data is actioned, bad product decisions will be made.

KPI 323

KPI Data Visualization Weak Development Team Customer Feedback 323

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. But do not accept inappropriate behaviour and do not allow people to treat you like a project manager, team lead, or personal assistant.

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Weak Development Team Product Research Customer Experience Workshop 335

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. .

Technical Review 398

Technical Review Product Manager Product Management Research Software 398

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. To assign meaning to whether the numbers are good or bad, context is crucial.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Roman Pichler

MAY 5, 2020

For example, you could be a product and a feature owner on a larger product, or you could be a portfolio owner and at the same time, manage one of the products in the portfolio, assuming that this neither leads to biased product decisions nor sacrifices sustainable pace. For example, I am writing this article using Microsoft Word.

Feedback Software 381

Feedback Software Product Research Weak Development Team User Testing 381

Roman Pichler

MARCH 9, 2021

The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” The product owner is accountable for “developing and explicitly communicating the product goal.” The entire Scrum team is “focused on one … product goal” at a time.

Product Goals 396

Product Goals Weak Development Team User Testing Vision 396

Roman Pichler

FEBRUARY 9, 2022

For example, I’ve seen organisations where the Scrum Masters work with HR and the development teams to recruit new team members. Process and collaboration : Teach agile values, principles, and practises to the product owners, development teams, stakeholders, and management.

Reporting Tools 355

Reporting Tools Weak Development Team Feedback Software Product Research 355

Roman Pichler

APRIL 5, 2022

For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. Sprint planning meeting : product goal , prioritised product backlog with enough ready items , development team capacity for the next sprint, and any action items from the last sprint retrospective.

Weak Development Team 304

Weak Development Team Product Manager Product Management User Testing 304

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Continue the discovery and strategy work while the product is being developed. But don’t stop there.

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Product Research Feedback Software Research Software User Testing 371

Product Innovation Educators

MARCH 3, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Lenny Rachitsky

JANUARY 14, 2025

From the creators of DORA, SPACE, and DevEx, and in collaboration with Laura Tacho and the team at DX , I’m excited to introduce you to Core 4. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout).

Product Research 129

Product Research Research Software Data Visualization Reporting Tools 129

Product Management University

JUNE 3, 2024

Here’s a look at the good, the bad and the ugly when it comes to product management outcomes. THE GOOD When it comes to getting your product management and product development teams focused, nothing beats well-defined outcomes that are clear, concise and measurable. But not all outcomes are created equal.

Weak Development Team 130

Weak Development Team Product Manager Product Management User Testing 130

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Roman Pichler

JULY 6, 2021

Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. Another key aspect to support the people on your team succeed is to create the right environment for people to succeed. Grow Your Leadership Skills.

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User Testing Product Research Weak Development Team Customer Experience 343

Intercom, Inc.

JUNE 1, 2021

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Roman Pichler

JULY 8, 2024

The individuals whose buy-in to strategy and roadmap decisions is crucial are the players: They are interested in your product, as they, for example, will have to market and sell it. With the scale in place, ask the players to express their agreement, for example, by dot-voting. I refer to this group as key stakeholders.

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Roadmap Product Strategy Strategy Weak Development Team 256

Roman Pichler

FEBRUARY 11, 2020

Let’s look at two examples of successful software platforms, syngo and Amazon Web Services (AWS). Take a portfolio like Microsoft Office, for example. I have also witnessed a brand-new platform being retired, as it was overly complicated to use and did not meet the needs of the development teams that should have used it.

Feedback Software 280

Feedback Software Software Review Technical Review Customer Experience 280

Product Innovation Educators

NOVEMBER 6, 2023

There’s a huge wealth of other qualitative data that often gets ignored by product teams because it is so hard to use—for example, customer support tickets, sales call transcripts, social media mentions, interview transcripts, and product reviews. This is a very manual process, so few teams decide to do the work. [4:22]

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

The Product Guy

AUGUST 30, 2019

A company that practices aspirational product management is one that values experimentation and customer research, and continuously integrates those learnings into the product development process to create a valuable product. Don’t be afraid to follow up asking for concrete examples of a feature that backs up the response.

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User Testing Product Research Customer Experience Weak Development Team 321

UX Planet

MARCH 29, 2025

There may be times when you question yourself, or someone on your team wonders, Why are we doing it this way? In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. Heres the thingyoudo.

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Feedback Software UX Weak Development Team Research Software 65

Userpilot

MARCH 23, 2025

For example, metrics like low feature adoption might show that users aren’t utilizing key features. Whatever these metrics tell you, the good or the bad, that’s only half the story. For example: DAU: 1,000 unique users who log in daily. For example: Your mobile app launches a new collaboration feature.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52