Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Product Talk

DECEMBER 4, 2024

The trouble is, you might not know until you spend some time reviewing your specific backlog. Tweet This Lucy Spence , a Senior Technical Product Manager at Octopus Deploy , wrote, “Depending on your comfort of sharing the data, it might actually be one of the situations that using AI to summarize key themes saves you a chunk of time.”

ChatGPT 262

ChatGPT Data Visualization Product Research Customer Feedback 262

Product Innovation Educators

JANUARY 20, 2025

Here’s how the two approaches differ: Aspect Traditional MBOs OKRs Compensation Link Directly tied to bonuses Deliberately separated from compensation Goal Structure Combined goals and metrics Separated objectives from measurable results Review Cycle Usually annual More frequent (e.g.,

Systems Review 282

Systems Review Framework Customer Experience Technical Review 282

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. Leadership doesn’t always mean management Many professionals enter product management from technical backgrounds, such as engineering or development.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Product Talk

APRIL 9, 2025

To adequately cover this topic, we are going to get into the nitty-gritty of the technical underpinnings of APIs. If you need help getting up to speed on these technical details, be sure to read last weeks article. Sometimes its due to documentation simply not being a priority. Watch as the customer reviews the documentation.

Product Research 132

Product Research Software Review User Testing Technical Review 132

Product Talk

MAY 4, 2022

For example, while Teresa recommends creating a product trio that includes a product manager, engineering lead, and a designer, she acknowledges that some product trios might be made up of slightly different members. It’s not about finding the right tech stack; it’s about finding the tech stack that works for your team.

Research Software 250

Research Software Feedback Software Product Research Data Visualization 250

Userpilot

NOVEMBER 17, 2024

It also draws out the process by requiring time-consuming agreement on needs and strict protocols, like QA reviews. Often due to analysis paralysis , overwhelming amounts of information, or a lack of clear insights that drive product decisions. Think about Apu, the ever-diligent Kwik-E-Mart owner. But why bother fixing it?

Data Visualization 93

Data Visualization Analytic Tools Software Review Feedback Software 93

Intercom, Inc.

AUGUST 11, 2020

As she tells it, “When I was fresh out of college, I was working at my first job in the tech industry. Think about the impact that racism has already had in tech. For example, webcams with built-in facial detection sometimes don’t detect people with darker skin , because they were only tested on people with lighter skin.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Roman Pichler

NOVEMBER 2, 2021

To discuss how you might help a struggling team, let’s use an example. Additionally, you’ve invited the senior management sponsor to the upcoming sprint review meeting to secure the individual’s continued support. If you believe that the development team needs your help, then talk directly to them, for example, after a Daily Scrum.

Weak Development Team 365

Weak Development Team Development Software Review Technical Review 365

Product Innovation Educators

AUGUST 14, 2023

He is convinced that product is the single most important success driver for tech companies, which is why he founded Prodify to share what he learned from being an advisor to over 50 tech companies to realize their full potential. Ben has led successful technology products for the last 25 years. He

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

Roman Pichler

OCTOBER 6, 2020

For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? What architecture patterns and technologies may be used? This includes discovering the right UX design and functionality and making the right technical decisions. Who are the users and who are the customers? What are its business goals?

Product Research 287

Product Research Technical Review Feedback Software Research Software 287

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. Take our Resolution Bot for example, which can help speed up self-service by offering relevant answers based on what customers are typing – before they even hit the enter key. However, with the right tech stack, your team can handle even complex payment problems with ease.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Roman Pichler

APRIL 7, 2025

1] Below are four examples of how this can be achieved. For example, you can use an AI tool to analyse support tickets to discover and address common issues. If you dont have sufficient data available or if the data quality is not right, if, for example, it contains cognitive biases , you are unlikely to benefit from using AI tools.

Product Strategy 160

Product Strategy User Testing Data Visualization Strategy 160

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Then iron out any adjustments as a result of these reviews. Let’s dive into detailed guidance for each step.

Strategy 118

Strategy Technical Review Product Strategy Product Research 118

Roman Pichler

FEBRUARY 11, 2020

Let’s look at two examples of successful software platforms, syngo and Amazon Web Services (AWS). Take a portfolio like Microsoft Office, for example. As these examples show, it is worthwhile to carefully consider if a platform can benefit your business, thoughtfully building it, and carefully managing it.

Feedback Software 280

Feedback Software Software Review Technical Review Customer Experience 280

Product Talk

OCTOBER 11, 2023

We tend to make assumptions in five different categories: Desirability assumptions Viability assumptions Feasibility assumptions Usability assumptions Ethical assumptions To illustrate these five types, let’s set up a context for our examples. For example, a customer might want a solution (desirability), but they aren’t willing to pay for it.

Feedback Software 315

Feedback Software User Testing Technical Review Product Research 315

Product Management University

APRIL 25, 2023

Here we are in the early part of 2023 and so many of my talented friends, former colleagues and customers have fallen victim to the mass layoffs in high tech. For example, if you’re looking for a product marketing role, your H1 headline might be something like “ Making Technical Products Easier to Market, Sell & Buy.”

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

Roman Pichler

NOVEMBER 3, 2020

For example, a product manager might determine the product strategy and one or more development teams might be tasked with executing it. In the latter case, a new strategy might be required to extend the product’s life cycle , for example, by addressing a new market or market segment. Take YouTube as a well-known example.

Product Strategy 420

Product Strategy Strategy Product Research Technical Review 420

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Rightpoint.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

MARCH 26, 2019

They saw the title would be design review or feature review, but what did that really mean? But did it make my life easier if I had to spend extra time outside of meetings explaining things or hold additional meetings because we weren’t able to cover everything in my agenda due to getting stuck on an item? You get a car!

Product Management 360

Product Management Product Manager Technical Review Management 360

Roman Pichler

FEBRUARY 14, 2023

These are typically brand-new and young products as well as products that are experiencing a bigger change, for example, to extend their life cycle by addressing a new market segment or by replacing some of the technologies. For example, can it be effectively marketed, sold, and serviced? Can the product be successfully offered?

Product Research 371

Product Research Feedback Software Research Software User Testing 371

The Product Coalition

OCTOBER 16, 2024

The SpaceX Raptor engines are a great example. We were now reviewing the features to be sunset, and the teams to work on them. I’ve also found it helps to show the positive impact on other teams — customer implementation, for example. It was a big and risky commitment, as no one likes to work on ‘clean-up’ duty. Let’s face it.

Roadmap 121

Roadmap Onboarding KPIs User Testing Customer Experience 121

Roman Pichler

MAY 13, 2024

New technologies alone introduce change and uncertainty—think of the Internet of Things, Blockchain, machine learning, and generative AI, for example. Additionally, schedule regular collaborative strategy reviews —at least once per quarter—and invite the key stakeholders and development team members to them.

Customer Experience 294

Customer Experience Product Research Technical Review Data Visualization 294

Product Innovation Educators

SEPTEMBER 9, 2024

Demand-Side Innovation: Finding the Right Mix One of the basic concepts in product innovation is understanding the difference between supply-side and demand-side innovation. Let’s break down these approaches and look at their pros and cons. However, a balanced approach that includes elements of both can be ideal for many companies.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

The Product Guy

JUNE 25, 2018

Examples: Here are a few examples related to escalations, blockers, and air cover in product management. I am working on a fairly large scale project with my manager that touches multiple tech teams. I find it challenging prioritizing certain partner related requests because a separate tech team handles that work.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

Product Innovation Educators

AUGUST 26, 2024

Organizations are trying to figure out how to use these technologies effectively while keeping employees productive and motivated. Uncertainty and Ambiguity in Adoption Integrating generative AI into existing work processes isn’t always straightforward.

Data Visualization 290

Data Visualization Generative AI Research Software Artificial Inteligence 290

Userpilot

JULY 23, 2024

Are you in need of some MarTech stack examples to inspire your own? We will also consider valuable examples of tools that can inspire your process. TL;DR A marketing tech stack is any combination of software tools that marketing teams use to improve their campaigns. Examples include SEMrush and Moz.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Reporting Tools 105

Product Innovation Educators

AUGUST 5, 2024

The Paradox: Technological Progress vs. Social Development Before considering solutions, it’s worth examining a paradox: Why have we made such remarkable progress in technology while seemingly stagnating in our ability to work together effectively? Consider the rapid advancement of technology in recent decades.

Technical Review 297

Technical Review Product Management Product Manager Leadership 297

Folding Burritos

FEBRUARY 13, 2018

Another reason is that people from outside of Tech don’t really like / know / want / remember to go to JIRA and Confluence. But they still take some manual effort and there are also a bunch of tiny little caveats due to how JIRA works and how your own instance may be set up. Goals/KPIs will have to wait for a future post.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Intercom, Inc.

NOVEMBER 4, 2020

The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. The Conversational Support Funnel can help you stay on top of your support, without increasing your overhead.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Product Innovation Educators

OCTOBER 3, 2022

6:11] What technical skills have you found helpful for your CPO role? You have to understand finance, technology, and customers. On the technical side, for me it’s been learning by hook or by crook. I love to use the example from the book Ender’s Game. Asking honest questions is really important.

Technical Review 251

Technical Review Research Software Finance User Testing 251

Alchemer Mobile

NOVEMBER 19, 2020

Due to stay-at-home orders enacted across the globe in response to COVID-19, the mobile channel has seen particularly extreme changes in how companies leverage it to support their broader business goals. For example, depending on your business, you can prove your strategy is effective with a small audience before scaling.

Technical Review 245

Technical Review Customer Experience Technology Strategy 245

Userpilot

MARCH 5, 2025

LogRocket is a popular debugging tool among developers, thanks to features like session replay and error tracking that make it easy to diagnose technical issues affecting product operations. So is LogRockets session replay also a good option for these non-technical teams? What is session replay in LogRocket? LogRockets search filters.

Data Visualization 52

Data Visualization Technical Review Analytic Tools Feedback Software 52

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Alchemer Mobile

MARCH 22, 2022

Looking at the dining experience, for example, everything from search to reservation to pre-arrival to dine-in to exit is entering a new phase of digitization. Data included: Ratings and reviews. Ratings and reviews. As consumer behavior shifted, ratings and reviews were impacted. Interaction and response rates.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Roman Pichler

MARCH 14, 2023

To make these recommendations more concrete, let’s look at an example. How can you capture the right user stories, for example, if you don’t know for sure who the users are and why they would want to use your product? You should therefore regularly review your product strategy. What are the business goals?

Product Strategy 339

Product Strategy Strategy Vision Product Research 339