Lenny Rachitsky

JANUARY 14, 2025

From the creators of DORA, SPACE, and DevEx, and in collaboration with Laura Tacho and the team at DX , I’m excited to introduce you to Core 4. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout).

Product Research 129

Product Research Research Software Data Visualization Reporting Tools 129

Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. They equate “white” with “good” and “black” with “bad.”.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Product Innovation Educators

NOVEMBER 6, 2023

There’s a huge wealth of other qualitative data that often gets ignored by product teams because it is so hard to use—for example, customer support tickets, sales call transcripts, social media mentions, interview transcripts, and product reviews. This is a very manual process, so few teams decide to do the work. [4:22]

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

Roman Pichler

APRIL 3, 2018

At the same time, it offers you, the person in charge of the product, the necessary context to make the right strategic product decisions, for example, the market your product should serve and the business goals it should meet. Which management systems are required? It is therefore a key input for any product discovery work.

Strategy 273

Strategy Product Research Weak Development Team Systems Review 273

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). The challenge to the product managers is to translate these into a more functional plan for our engineering team. First Attempt.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Intercom, Inc.

JUNE 1, 2021

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Examples could be streamlining communication or effectively tracking customer engagement to support your customer success efforts. This will allow teams to identify at-risk accounts and prioritize proactive outreach.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

MAY 19, 2022

A warehouse management system will help to organize the workflow effectively. What is a warehouse management system? A warehouse management system combines software, specific devices (for example, data collection terminals with a scanner), and IoT sensors to track inventory information.

Analytic Tools 140

Analytic Tools Systems Review Data Visualization Software Review 140

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements.

Analytic Tools 109

Analytic Tools Feedback Software Systems Review Data Visualization 109

Userpilot

OCTOBER 19, 2024

Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. Integration : The product works well with other tools and systems. For instance, you can launch a CSAT survey after a customer interacts with your support team. Userpilot review on G2.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

The Product Coalition

MARCH 9, 2021

All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. Before you start planning your budget, let’s see why Uber is so popular and discuss what you need to develop a React Native app like it. yeah, don’t forget to develop a version for drivers.

Reporting Tools 179

Reporting Tools Weak Development Team Development Technical Review 179

Intercom, Inc.

JANUARY 21, 2020

If it’s one of the most common elements in our designs, why is it so often the last thing most teams focus on – if they focus on it at all? For example, personal finance apps like PayPal (47%) and Revolut (35%) use a lot of text in their starting screens to display information about accounts, recent transactions, and activity.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

The Product Coalition

NOVEMBER 12, 2024

It’s too bad I didn’t have first principles to draw on at the time. Identify Base Principles —  What are the fundamental truths of product development? The automotive industry’s entrenched methods focused on optimizing these ICE systems, often at the expense of innovation in alternative energy sources. Trust, outcomes, value?

Roadmap 93

Roadmap Automotive Product Research Feedback Software 93

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . Applying this approach designed for Kanban can dramatically accelerate the forming and improvements of a Scrum team. What is the current way of working?

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Userpilot

MARCH 23, 2025

For example, metrics like low feature adoption might show that users aren’t utilizing key features. Whatever these metrics tell you, the good or the bad, that’s only half the story. One highly-reviewed option is Userpilot, an all-in-one solution for driving user engagement across channels.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Without an accessible onboarding process , customers may never reach the stage where they can use the game-changing features your team has worked so hard to build, making outcomes difficult to achieve.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

UX Planet

MARCH 29, 2025

There may be times when you question yourself, or someone on your team wonders, Why are we doing it this way? In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. Heres the thingyoudo.

Feedback Software 64

Feedback Software UX Weak Development Team Research Software 64

Mind the Product

MARCH 12, 2020

It defines, communicates, supports, and improves important operations which can be standardized, such as communication, planning processes, team gatherings, and training. How it’s become a critical function for scaling effective product teams. Developing and maintaining a continuing education program for product managers.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

Atlassian

FEBRUARY 3, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. Create a code review checklist. Introduce code review metrics. Related Article.

Software Review 111

Software Review Technical Review Systems Review Feedback Software 111

Intercom, Inc.

DECEMBER 4, 2019

That clarity is one of the main reasons I was so excited to join Intercom earlier this year – the company entered an industry dominated by impersonal and disconnected tools like ticketing systems and email with a vision to “make internet business personal.”. 1 Poor definition of value proposition and feature focus.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. While they technically mean the same thing, I prefer usability testing because it places the emphasis on testing the usability of the product or system rather than the user.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. For example, "add 1K new subscribers", "reach 10K monthly pageviews", or "drive 500 referral signups".

Customer Experience 213

Customer Experience User Testing Weak Development Team Customer Feedback 213

Mind the Product

JUNE 25, 2019

It can happen in any team, even in teams with a commitment to diversity. We had completed a round of interviews and I wanted her to work on my team. I was included in the final review. That final review panel turned to a discussion on aptitude, skills, ability to ramp up. Next, diverse teams get better outcomes.

User Testing 189

User Testing Weak Development Team Customer Experience Airlines 189

UX Planet

DECEMBER 6, 2024

Machine Learning (ML) is at the forefront, allowing UX teams to analyze vast amounts of user data to identify trends and predict behavior. Natural Language Processing (NLP) is another game-changer, making it possible for systems to understand and respond to human language. Lets find out how you can avoidthis.

Feedback Software 88

Feedback Software Research Software Analytic Tools Data Visualization 88

Product Innovation Educators

DECEMBER 2, 2019

Organizations are developing robust data science capabilities, adding the role of “data scientist” to their ranks. Summary of some concepts discussed for product managers: [2:19] What are some examples of how you use data science as product managers? Be prepared for the intersection of data science and product management.

Data Visualization 31

Data Visualization Weak Development Team Analytic Tools Software Review 31

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? In this episode of Inside Intercom, Brian Scanlan , our own Principal Systems Engineer, sat down with Will to talk about all things s taff engineer – what it is, how to get there, and what happens when you progress beyond a senior engineering role.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Johanna Rothman

MARCH 5, 2020

This series is about helping a team create a less brittle environment—more resilience. Brief description of the problem at a recent client: Person A checked in code that broke an “unrelated” part of the system. Neither did the team. In this case, the project team had no automated tests.

Product Research 88

Product Research Feedback Loop User Testing Software Review 88

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Product Innovation Educators

AUGUST 28, 2023

He invented a system for problem-solving based on his 25-year career spanning Silicon Valley and the Fortune 500. I recommend independently sourcing questions from your team. For example, if Netflix has a problem with password sharing, that’s not the problem statement. We assign people to answer and review questions.

Systems Review 260

Systems Review Weak Development Team Framework Positioning 260

Modus Create

FEBRUARY 12, 2025

8 AI trends that will define product development By Greg Sterndale Posted in Digital Transformation , Product Published on: February 12, 2025 Last update: February 10, 2025 From modular architecture to agentic AI How product development will evolve in 2025 & beyond In product development, change is the only constant.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. A classic example illustrating this point is that customers don’t actually need an 1/8-inch drill bit; what they need is an 1/8 inch hole in their wall. Go on sales calls and listen.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

UX Studio: Product Management

JANUARY 11, 2021

At UX Studio , while we develop our products, uxfol.io and copyfol.io , we are mainly focused on agency work, meaning that we cooperate with several clients as external teams. This post was written from the perspective of designers, mainly intended for external teams and entrepreneurs. Five challenges and solutions.

Weak Development Team 95

Weak Development Team Feedback Software Reporting Tools Research Software 95

The Product Coalition

AUGUST 4, 2022

In developing live streaming digital solutions for years, we’ve collected quite a massive of valuable insights, industry challenges, app feature trends, and development key points that will help you pave the way to building a demanded high-quality streaming platform. Its market share is projected to reach $534.37

Feedback Software 142

Feedback Software Technical Review Weak Development Team User Testing 142

Product Innovation Educators

JULY 17, 2023

Some companies will retreat and cut their spending by cutting bolder long-term innovations, and we saw in the recession around 2010 that was a bad strategy. Show the customer something in the first three weeks of development and repeat every four weeks. 13:07] What’s an example of using iterative innovation?

Telecommunications 255

Telecommunications Research Software Feedback Software User Testing 255

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The bad news? You don’t need a big budget or a dedicated marketing team to market your app. If possible, add at least one person from the App Store and Google Play editorial teams to your influencer list.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. I recommend teams conduct story-based customer interviews to discover opportunities and run assumption testing to discover the right solutions. They help us explore the diverse perspectives on our cross-functional team and then align around a shared understanding.

Generative AI 301

Generative AI Product Research Feedback Software Analytic Tools 301