Product Innovation Educators

MARCH 3, 2025

An AI system, properly implemented, doesn’t have these same motivationsit simply reports what it finds in the data. This discovery challenged a common assumption that machines would struggle with the emotional aspects of customer research due to their lack of human empathy.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Then iron out any adjustments as a result of these reviews. Let’s dive into detailed guidance for each step.

Strategy 119

Strategy Technical Review Product Strategy Product Research 119

The Product Guy

DECEMBER 6, 2018

On one hand, everybody expected me to focus on the problems that will help them to succeed in their workflows or function, and on the other hand, I had limited time to give all the problems their due attention it. Therefore, it was important for me to be aware of the following three things: 1) Where should I start? 2) What should I solve?

Reporting Tools 350

Reporting Tools Customer Experience Product Management Product Manager 350

Product Innovation Educators

NOVEMBER 30, 2020

4:51] What’s an example of a portfolio that reflects the strategic objectives? For example, if you’ve been working on cash cow products, and you want to be more innovative, you need a metric that captures innovation. That could be a simple pass-fail scoring or a more complex system. [8:21]

Systems Review 293

Systems Review Technical Review Product Management Product Manager 293

Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. For example, “allow list” could be a better choice than “trusted list” in some situations.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Intercom, Inc.

NOVEMBER 3, 2021

We introduced regular alert review sessions for teams dealing with frequent alerts. Each alert review session starts with an ordered list of alerts that fired in the previous period, ordered by frequency of their firing. fire most frequently) are reviewed first. . An example would be one of your servers running at 100% CPU.

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

The Product Guy

JANUARY 7, 2025

An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. This experience became a powerful example of how identifying and addressing root causes can drive both business results and team morale. For example, consider a recurring conflict at work.

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

The Product Guy

MAY 21, 2020

Rarely, they come due to professional interest alignment. My network is a great learning support system. For example, during my work as a partnership manager on organizing the before-mentioned conference, 95% of the successful partnerships came from organizers personal networks. You get expert feedback on your work.

Product Management 468

Product Management Product Manager Management Management 468

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Customer reviews are a great way to track sentiment, and in-app ratings prompts can help inspire customers to leave their thoughts on your mobile experience. In-app ratings prompts.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Analytic Tools 109

Analytic Tools Feedback Software Systems Review Data Visualization 109

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Examples could be streamlining communication or effectively tracking customer engagement to support your customer success efforts. This frees up time for customer success managers to focus on more strategic tasks.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

UX Planet

JANUARY 10, 2025

We can create systems that gently sway judgments and match actions with long-term objectives to combatthis. Social proof can also be in the form of ratings & reviews as reviews from existingusers. As we know from usability heuristics, Users expect systems to be interactive and provide feedback based on theirusage.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

UX Planet

JANUARY 18, 2025

For example, in a previous project, UX and UI designers operated in silos, leading to delays and miscommunications. For example, following a recent retrospective, we implemented more frequent design critiques within the team to ensure were addressing potential issues earlyon D. Key Learnings and Challenges A. Building theTeam 1.

Customer Feedback 105

Customer Feedback Systems Review Workshop UX 105

UX Planet

MARCH 3, 2025

In this guide, well explore various website types, their goals, key design considerations, and real-world examples to help you craft memorable experiences. Example Websites: Notion Figma 2. Build Trust: Including customer reviews, secure payment badges, and return policies reassure potential buyers.

Reporting Tools 57

Reporting Tools Magazine Software Review Customer Experience 57

Roman Pichler

JANUARY 7, 2020

I regard a release as a version of a product , for example, Mac OS X Catalina and Windows 10. But don’t forget to regularly review the product roadmap —at least once every three months, as a rule of thumb. In the example shown above, the second sprint has a flat burndown. Rough, high-level estimates are sufficient.

Technical Review 251

Technical Review Customer Experience Systems Review Feedback Software 251

UX Planet

MARCH 9, 2025

For example, product redesign will help us improve engagement rate by 30%. What parts of the system design will be addressed? This is especially valuable for large systems that contain many different parts. This is especially valuable for large systems that contain many different parts. Why is it not working ?

Product Research 115

Product Research Research Software Feedback Software User Testing 115

The Product Guy

JUNE 25, 2018

Examples: Here are a few examples related to escalations, blockers, and air cover in product management. Escalate to your manager when you have an interest in developing a skill or learning something about the business (ex: SQL, storyboarding, core system flow, etc). Continuous Learning: Leveling up your skills.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

Product Innovation Educators

NOVEMBER 6, 2023

There’s a huge wealth of other qualitative data that often gets ignored by product teams because it is so hard to use—for example, customer support tickets, sales call transcripts, social media mentions, interview transcripts, and product reviews. 19:11] What examples do you have of using Viable to make better product decisions?

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

Intercom, Inc.

JANUARY 19, 2021

In our early days, like many other companies, we prioritized the speed of shipping over maintaining the consistency and interconnectedness of our system. For example, when users would segment their audience for in-product messages to existing customers, they would do it through the UI below. You can take a bottom-up approach.

Framework 272

Framework Customer Experience Systems Review User Testing 272

Product Innovation Educators

JUNE 5, 2023

Summary of some concepts discussed for product managers [2:09] Can you share an example of a project that resulted in a new product? One project I worked on was the installation of telephone billing systems. A telephone billing system is a product that a telephone company uses to send you those awful monthly telephone bills.

Reporting Tools 257

Reporting Tools Feedback Software Data Visualization Systems Review 257

UX Planet

JANUARY 18, 2025

How to tackleit: Ask for examples: During the negotiation, request a clear outline of day-to-day responsibilities or sample projects. Could you share the written offer so I can begin reviewing and planning? For example: Would it be possible to have the finalized offer by [specific date]? Figma,Asana).

Reporting Tools 111

Reporting Tools Research Software Data Visualization Systems Review 111

Roman Pichler

FEBRUARY 9, 2022

For example, I’ve seen organisations where the Scrum Masters work with HR and the development teams to recruit new team members. This includes sprint planning , Daily Scrum , sprint review , and sprint retrospective , as well as product strategy and product roadmap workshops. Meetings : Prepare and facilitate meetings.

Reporting Tools 355

Reporting Tools Weak Development Team Feedback Software Product Research 355

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). Architecture of the system.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Product Management University

APRIL 25, 2023

For example, if you’re looking for a product marketing role, your H1 headline might be something like “ Making Technical Products Easier to Market, Sell & Buy.” Again, if eyes are on your resume, the uniqueness of the headline will cause the reviewer to slow down and take it in.

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

Alchemer Mobile

AUGUST 26, 2021

Many times, customers use in-app feedback channels to provide feedback not just on the app itself, but other experiences they’ve had with your brand (for example, their experience in-store when they picked up the coffee they ordered through the app). Examples of in-app feedback collection. Ratings and reviews.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

SEPTEMBER 3, 2020

Almost all apps have experienced one of three significant changes to their DAU due to COVID-19: massive drops, huge spikes, or higher frequency of app usage. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. For apps in the hardest-hit industries, DAU is down 60-75%. Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Userpilot

APRIL 22, 2024

Examples of end-user support strategies include: Interactive walkthroughs. This is one of the most popular chatbot and ticketing systems that leverages AI. Here’s an example of a technical support offer from Appcues. Example of how to get help from support. Example of how to get help from support. Help Scout.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 23, 2024

Are you in need of some MarTech stack examples to inspire your own? We will also consider valuable examples of tools that can inspire your process. The best examples are Userpilot , Hotjar , and Google Analytics. Examples include SEMrush and Moz. Examples include Marketo and MailChimp.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Reporting Tools 105

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Let’s use “sending out a meeting summary” as an example action item from a meeting. “Fairness” isn’t coming. With everyone watching.

Product Research 109

Product Research Reporting Tools Data Visualization Research Software 109

Userpilot

OCTOBER 19, 2024

Integration : The product works well with other tools and systems. According to one report, 95% of customers will read online reviews before buying a product. Similarly, 58% of customers say they’re willing to pay more for products with good reviews. Userpilot review on G2. As a result, sharing is easier than ever before.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

The Product Coalition

SEPTEMBER 18, 2023

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” NoSQL databases NoSQL databases are non-relational data management systems that do not require a fixed schema, which makes them an excellent option for large, unstructured, unprocessed data.

Data Visualization 120

Data Visualization Analytic Tools Reporting Tools User Testing 120

Lenny Rachitsky

JANUARY 14, 2025

Her background is in developer tools and distributed systems. These metrics are designed to be used together as a system to provide a balanced look at overall team performance. It can be misused easily, for example looking at PR output on an individual level, or as a single measure. See the example in the template.

Product Research 130

Product Research Research Software Data Visualization Reporting Tools 130

Userpilot

JULY 10, 2024

In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. System status visibility. System design matching real-world experience. You can build banners, alerts, and in-app messages with Userpilot to offer system status visibility.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

UX Planet

JANUARY 22, 2025

Reference values CRR varies widely across industries due to differences in customer expectations about business. Example Suppose, you have 1000 customers at the beginning of the period, gains 200 new customers during the period, and ends with 1100 customers. New customers acquired: Number of customers gained during theperiod.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105