Productside

APRIL 2, 2025

Example: Why: Remote teams waste time switching between disconnected tools. What: Slack offers channels, messaging, and integrations for focused team communication. Example: Sarah is a support manager at a fast-growing startup. Follow Simon Sineks Golden Circle : Why: What problem are you solving, and why does it matter now?

Data Visualization 177

Data Visualization User Testing Product Research Reporting Tools 177

Product Innovation Educators

FEBRUARY 24, 2025

The key message: Focus on solving one problem exceptionally rather than competing on multiple features. Consider Anya’s example of having customer service representatives purposefully engage with users to gather product development insights. Instead, a startup should focus on solving one problem better than anyone else.

User Testing 179

User Testing Research Software Feedback Software Customer Communications 179

Product Innovation Educators

JANUARY 27, 2025

Bruce shared examples of successful innovation leaders who chose to work quietly on breakthrough projects until they became too significant to ignore. Real-World Innovation Success Stories In my discussion with Bruce, we explored several compelling examples of successful innovation in mature industries.

Research Software 241

Research Software User Testing Data Visualization Customer Experience 241

UX Planet

MARCH 3, 2025

In this guide, well explore various website types, their goals, key design considerations, and real-world examples to help you craft memorable experiences. Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Example Websites: Notion Figma 2.

Reporting Tools 57

Reporting Tools Magazine Software Review Customer Experience 57

The Product Guy

NOVEMBER 25, 2024

Real-world examples: During a sprint, a product manager publicly recognized an engineer’s quick turnaround on a critical feature. By acknowledging their efforts, product managers not only uplift these individuals but also reinforce the message that everyone’s role is important.

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Leadership Product Manager Product Management Customer Experience 170

Userpilot

OCTOBER 20, 2024

Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. For example, you may consider any of these to be your ideal onboarding goals: Help customers set up their accounts. But what exactly can be automated in onboarding flows?

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Messages that Matter

AUGUST 26, 2024

Messages that Matter Messages that Matter Involve partners early and often throughout creation of your product messaging! It is the key to getting partners to embrace and amplify your B2B software product messaging. They are an excellent source of relevant information such as who is the No. 1 target buyer?

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Lenny Rachitsky

NOVEMBER 19, 2024

Yet, like many managers, my calendar is packed, my unread Slack messages seem endless, and my attention is pulled in countless directions. While this personalized feedback is key to improving the writing and the writer, it is time-consuming, often delaying the team from getting their messages out swiftly.

User Testing 126

User Testing Customer Feedback Feedback Software Reporting Tools 126

Product Innovation Educators

DECEMBER 2, 2024

For example, during our workshop session, when one team member mentioned the need for pricing tiers in their product concept, it triggered a deeper discussion about what would motivate users to upgrade from a free version to a paid tier.

User Testing 307

User Testing Feedback Software ChatGPT Research Software 307

Intercom, Inc.

OCTOBER 28, 2020

Today, we’re excited to unveil the newest message type in Intercom, Banners. Banners are a highly effective new type of message for your customer engagement strategy. Traditionally, banner messages have been relatively blunt instruments – eye-catching, sure, but not exactly sophisticated.

User Testing 239

User Testing Customer Feedback Customer Experience Data Visualization 239

Intercom, Inc.

JANUARY 19, 2021

A few years ago, we wanted to improve the A/B testing functionality in some of our targeted messages. Our in-app messages and email messaging enabled companies to reach customers inside the product in real time, so they could deliver the right message , at the right moment. Here’s a simple framework for managing it.

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Framework Customer Experience Systems Review User Testing 272

Product Innovation Educators

FEBRUARY 3, 2025

Real-world examples like McDonald’s morning milkshakes, Snickers vs. Milky Way marketing strategy, and Bosch’s entry into the circular saw market demonstrate how understanding what customers are trying to accomplish (their “job-to-be-done”) leads to better product decisions and innovation.

User Testing 183

User Testing Product Research Research Software Customer Experience 183

The Product Guy

MARCH 26, 2019

For example, in 2005 the audience received items such as a Burberry coat, an iPod, and a Blackberry phone, but in 2006 each audience member received a $1,000 gift card and a camcorder and were told to record themselves using the money to do a good deed for someone else. You don’t get to choose the favorite things alone. You get a car!

Product Manager 360

Product Manager Product Management Technical Review Management 360

Userpilot

SEPTEMBER 10, 2024

Feature adoption : Improve adoption through in-app engagement, personalized suggestions, and in-app messaging. In-app messaging : Use targeted in-app messages to help users discover new or underutilized features. Use in-app messaging, tooltips , and chatbots to provide solutions in real-time.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

SEPTEMBER 9, 2024

Looking for real-life customer-led marketing examples that worked to get inspiration for your own campaigns? You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. This section will show you some practical examples: 1.

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Userpilot

JULY 16, 2024

Are you a SaaS product manager in search of product differentiation examples to inspire your differentiation strategy? Some product differentiation examples to guide your approach include: Userpilot differentiates itself through its comprehensive feature suite. Let’s consider a few examples: 1.

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Differentiation Analytic Tools Research Software Feedback Software 111

Userpilot

SEPTEMBER 29, 2024

So, what can we learn from the best loading page examples about user delight, motivation, and engagement? Loading page examples Summary Some of the most engaging loading page examples we’ve found are: Userpilot uses incremental loading plus inspiring quotes to keep users hooked until it’s ready for use.

User Testing 104

User Testing Customer Experience Customer Feedback Feedback Software 104

Lenny Rachitsky

NOVEMBER 12, 2024

Let’s use “sending out a meeting summary” as an example action item from a meeting. ” For example, if a UX writer identifies an impending design conflict and corrals multiple product teams to reconcile it, make sure they know how much you appreciate their leadership. With everyone watching. While screensharing.

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Product Research Reporting Tools Data Visualization Research Software 107

UX Planet

OCTOBER 8, 2024

To make sure your product’s content and your users’ experience do not fall prey to the latter, we have created this list of 12 world-class UX writing examples. Before we dive deep into our hand-picked examples, let us clear the basics. Microcopy writers will write the CTAs, error or success messages, and 404 pages.

UX 104

UX Data Visualization Research Software Analytic Tools 104

Userpilot

NOVEMBER 27, 2024

They reveal patterns in user attention, for example, where they click or how far they scroll. Examples include confusing layouts, unclear instructions, or counterintuitive navigation. They show browser information, error messages, and precise user actions leading to technical issues, streamlining the debugging process.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Product Management University

MARCH 2, 2025

Showcase real-world examples and success stories. Reinforce key messaging and differentiation in competitive deals. To instill confidence in your customers: Focus on their desired outcomes and the common speed bumps rather than technical functionality. Provide clarity on how the product directly impacts customer success.

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Userpilot

SEPTEMBER 16, 2024

Real-life SaaS examples of successful market development attempts. Let’s explore four real-life examples of how top SaaS companies implemented market development strategies to expand their reach and grow their user base. What product marketing strategies can you use to increase your chances of success?

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Intercom, Inc.

MAY 25, 2021

Messaging is rapidly becoming a key channel for customer support. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage. Here’s why customers and support teams have turned to messaging as their channel of choice over the last year. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Intercom, Inc.

MARCH 2, 2021

Here’s how to put on your Sherlock Holmes detective hat and ask the right questions, get to the bottom of their issues, and provide better support through messaging or live chat. First, ask some follow-up questions, trying to rephrase their initial message. Use examples to understand the outcome they’re hoping to achieve.

Customer Experience 248

Customer Experience Customer Feedback Data Visualization Artificial Inteligence 248

Userpilot

JULY 14, 2024

Demographic segmentation example in Userpilot. Behavioral segmentation example in Userpilot. An example of a needs-based segmentation model could be to divide customers based on their use case. Take an example of a subscription-based streaming service conducting customer segmentation analysis.

Data Visualization 109

Data Visualization Analytic Tools Reporting Tools Research Software 109

Product Innovation Educators

JULY 12, 2021

When you’re facilitating a message, it has nothing to do with you and everything to do with your recipient, the learner. Some examples of learning styles are visual, auditory, reading/writing, intellectual, and kinesthetic. If you’re communicating to a big group, script your message to reach all of them.

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Automotive Product Manager Product Management Management 296

Alchemer Mobile

MAY 17, 2022

Here are some examples of areas to focus on: Product roadmap prioritization : What new app features and improvements are customers most interested in? . Message centers do exactly that by providing a two-way channel where customers can relay feedback, while giving you the opportunity to respond directly.

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Feedback Software Research Software User Testing Reporting Tools 246

Userpilot

AUGUST 30, 2024

In this article, we’ll explore 7 product advertising examples to inspire you—from video ads and social media marketing to events and blogging. Here are seven of the best advertising campaign examples in SaaS: 1. Userpilot lets you launch NPS surveys , trigger in-app messages , conduct A/B testing , and do customer segmentation.

Feedback Software 105

Feedback Software Analytic Tools Advertising Research Software 105

The Product Guy

APRIL 9, 2019

Some fundamental principles I found helpful when starting this exercise, Keep it short and sweet so that you can quickly memorize the core message. For example, is our engineering sprints solving the problems that align with our Orbis product vision and release goals? The more I apply the strategy, the louder the message becomes.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Product Talk

JANUARY 24, 2024

And she warns that if you have a very specific type of person you’re looking to connect with—like a tech worker who makes $200,000 a year, for example—it will likely be difficult to find them here. He sends one follow-up message to anyone who doesn’t respond to his first message.

Research Software 260

Research Software Feedback Software User Testing Customer Experience 260

Product Talk

FEBRUARY 2, 2022

Ellen shares a specific example about missed messages. We’d gotten several different pieces of feedback from customers about being aware that new messages had arrived and being able to respond to them. This is an example of an assumption map Ellen created with the engineers. Tweet This. Key Learnings and Takeaways.

Product Research 282

Product Research User Testing Engineering Testing 282

Userpilot

AUGUST 14, 2024

Examples of product accessibility include adding alternative text for images and using accessible color contrasts. Canva is a good example, displaying content in a user-friendly manner with simple navigation. Several businesses use this product-led growth strategy to their advantage, with Grammarly being a notable example.

User Testing 105

User Testing Product Research Customer Experience Onboarding KPIs 105

Intercom, Inc.

JUNE 22, 2022

With an open rate of 98% , you can almost guarantee that your most crucial messages will reach your customers – and not only that, 95% will read those messages within three minutes. Targeted and personalized outbound messaging. So if you have an important message for your customers, make it personal. But what comes next?

Reporting Tools 211

Reporting Tools Analytic Tools Research Software Feedback Software 211

Product Talk

OCTOBER 11, 2023

We tend to make assumptions in five different categories: Desirability assumptions Viability assumptions Feasibility assumptions Usability assumptions Ethical assumptions To illustrate these five types, let’s set up a context for our examples. For example, a customer might want a solution (desirability), but they aren’t willing to pay for it.

Feedback Software 310

Feedback Software User Testing Technical Review Product Research 310

Intercom, Inc.

APRIL 26, 2022

For example, you can create messaging campaigns based on customers’ answers, personalize support content, and more. For example, 65% of social media users expect brands to respond on those channels, in the same way they would if they inquired on your website. Are they due to order a refill? Supercharge your support.

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Customer Experience User Testing Customer Feedback Feedback Software 219