Roman Pichler

JANUARY 20, 2025

Here are two examples of how the system in Figure 1 follows this principle. 6] For your convenience, here are the links to the other strategy tools discussed on my blog: Product Lifecycle Model , Strategy Canvas , ERRC Grid , Personas , Product Success Factors , and KPI Selection Framework.

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Systems Review Product Strategy Strategy Product Research 167

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. Most of the example questions above are about the delivery side of product development , and they come naturally. Let’s take meetings as an example. “Why are we working on this?”. Why is that taking so long?”. “Is Is that thing fixed already?”. How long will we be down for?”.

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Data Visualization Product Research Feedback Software Reporting Tools 347

Intercom, Inc.

NOVEMBER 14, 2018

. “The point of tracking sales KPIs is to drive action for our team, not just to display them on a sales dashboard” That’s why I spend much of my time examining underlying KPIs like lead flow, pipeline creation, churn, expansion and more. This KPI is also referred to as Marketing Qualified Leads (MQLs).

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Data Visualization Outbound Inbound KPI 188

Mind the Product

SEPTEMBER 5, 2019

For starters, any system (for example all our fancy algorithms, events, tests…) can’t accurately predict the outcomes of a more complex system than itself (that of us humans deciding what to buy and how). A North Star metric is the single KPI that works best as a proxy for success for your product and business.

Data Visualization 169

Data Visualization KPI Customer Experience User Testing 169

The Product Coalition

MAY 2, 2023

Product leader Siddharth Arora explains characteristics between Goals, Metrics, KPIs, and OKRs. Examples included. Are an objective way to represent your aspirations • The perfect goals are easily measurable and have a time-frame attached Example: For a food delivery app, Improve Avg. orders per user per week = total no.

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Definition Customer Experience Analytic Tools Data Visualization 139

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. But the second part, acquire an initial user base , would require the introduction of a new KPI in order to understand if the acquisition goal has been met.

Feedback Software 273

Feedback Software Data Visualization Analytic Tools Research Software 273

Folding Burritos

FEBRUARY 13, 2018

Goals / KPIs. What’s the current status of our goal/KPI? Goals/KPIs will have to wait for a future post. When are our next releases happening? What progress are you making on them? Anything we need to be concerned about? . What have you released recently? How is it moving (vs target)? Why is it moving like that?

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Data Visualization Reporting Tools Technical Review Customer Experience 397

Userpilot

OCTOBER 5, 2021

I will give you two OKR examples, one real-world and the other business-based: OKR examples. Let's take the above OKR examples again: Real-world example: Objective: Reduce body fat %. Business-based example: Objective: Grow user base. What are KPIs? KPI: Run 2k every week. Business-based example.

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Onboarding KPIs Analytic Tools KPI Customer Experience 145

The Product Coalition

NOVEMBER 13, 2022

We saw an example of value creation and capture in the previous article. For the e-signature example from the previous article, you could conceive the market ask using the framework below. KPI-1 : Cycle time reduction. Let’s define the next set of KPIs. KPI 2 : # Insurance Carriers using the solution? —?Hypothesis:

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KPI Data Visualization Framework Customer Experience 140

The Product Coalition

NOVEMBER 9, 2018

Product managers are aware of the basic KPI metrics to measure for their mobile app, but there are a handful of underestimated KPI metrics that product managers need to measure as well. An important KPI metric to focus on here is the average time between each consecutive step.

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KPI Analytic Tools Data Visualization Customer Experience 60

Mixpanel

MAY 27, 2021

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. For example, what does it mean to be “active” in your product? Summary KPIs vs. Growth KPIs. The most successful companies set themselves apart by how sophisticated they are in defining their KPIs.

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Data Visualization KPI Customer Experience User Testing 140

Userpilot

APRIL 19, 2022

Looking for upselling examples that you can apply in your SaaS to drive growth with account expansion ? In this article, we'll go over what upselling and cross-selling are in SaaS companies, how to measure their success, and what are some of the best examples of upselling tactics to kick-start the user upgrade process.

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Analytic Tools Onboarding KPIs User Testing Customer Experience 98

Userpilot

APRIL 29, 2024

For example, age or product usage patterns. Different use cases of segmentation + example questions in SaaS How many types of segmentation do you know? Let’s have a look at a few, along with question examples. Let’s take a project management tool as an example. These are the main questions the article tackles.

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Analytic Tools Research Software Feedback Software Product Research 104

UX Planet

MARCH 15, 2025

Example of anOKR: Objective: Improve the user experience of the checkoutprocess. Key Performance Indicators (KPIs) KPIs are ongoing performance metrics used to track the health and effectiveness of a product or design. Example: Improve user onboarding experience with key resultslike Increase activation rate from 30% to50%.

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Onboarding KPIs Customer Experience Product Research KPI 59

The Product Bistro

JANUARY 3, 2017

Instead of a large investment in software (think what an install of a 10K user instantiation of Exchange as an example), and the hardware to support it, that cost is borne by the provider. But with this ease of spinning up for a new customer comes a pretty significant risk. The barrier to switching has been reduced significantly.

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Reporting Tools Analytic Tools Research Software Customer Experience 247

Userpilot

MARCH 2, 2022

Some OKR examples include customer success , marketing , sales, and product management OKRs. Here are 2 examples of OKRs: real-world and business-based. OKRs example. For example, The first thing you need to do to set an OKR is defining an objective that is action-oriented and meaningful. OKR vs KPI vs Metrics.

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Feedback Software Onboarding KPIs Reporting Tools Product Research 105

The Product Coalition

FEBRUARY 14, 2023

Examples: #Site visitors (digital sign-ups) #Sales calls (sales) #Leads (channel management) #Heart-rate (wearables) #Rainfall (agritech) Metrics should be well understood, good quality and accurate, ideally managed via a DataOps process wrapper to ensure stability and availability. What is a Metric? A metric is a anything you measure.

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Data Visualization Customer Feedback KPI Customer Experience 160

Userpilot

MARCH 18, 2024

For example, a spike in weekly sign-ups following a product release can validate its success, while a decline means that there’s something that needs to be addressed. It’s a great KPI to evaluate the effectiveness of your onboarding process, as well as identify opportunities to streamline the user journey.

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Data Visualization Onboarding KPIs Dashboard Customer Experience 105

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. SaaS User Persona Example-Userpilot: UX Designer 5.

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Analytic Tools Feedback Software Research Software User Testing 98

The Product Coalition

JULY 1, 2019

In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc. In healthy companies the NSM and the top KPI are highly correlated?—?they

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KPI Data Visualization Workshop Analytic Tools 108

Userpilot

JANUARY 23, 2023

In this article, we’ll discuss everything you need to know about customer success OKRs, including 20+ examples of how they can be used effectively. Customer success OKRs vs. KPIs People usually confuse OKRs with KPIs , so let’s quickly figure out the difference and learn from examples. ” KPI vs. OKR.

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Feedback Software Analytic Tools Customer Experience Onboarding KPIs 97

ProductPlan

AUGUST 17, 2020

or more granular focus areas like the example in Jim Semick’s article of increasing satisfaction within a user persona group. For example, the business goals approach is static over time, so the themes themselves stay consistent and maintain a pulse on the longer view. CUSTOMER KPI: Reach. CUSTOMER KPI: Time to deal close.

Onboarding KPIs 105

Onboarding KPIs Roadmap Customer Experience KPI 105

Userpilot

FEBRUARY 12, 2025

There are many ways to approach this, but my favorite is how Duolingo created a Markov model around their main business KPI (DAUs) to grow it. In the same way, you can start from your business KPI and then break it down into sensitive metrics you can act on. Sounds simple, but the results will provide way more clarity over the problem.

Feedback Software 59

Feedback Software Analytic Tools Research Software Onboarding KPIs 59

The Product Coalition

AUGUST 26, 2022

Basic example: making an org chart based on the metrics that any given department is responsible for. That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. KPI can and should be revisited. Be ready for a surge of anger.

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Analytic Tools Research Software KPI Data Visualization 141

Usersnap

SEPTEMBER 21, 2021

Best Practices and Examples For Interest-Based Questions Demographic Best Practices and Examples Product Usage Best Practices and Examples Are You Using the Best KPIs For Your Customer Satisfaction Survey? Here are some examples of customer satisfaction surveys from a few well-known brands: Amazon.

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Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

MAY 17, 2022

Looking for product announcement examples to help inspire your next successful launch? Some examples of promotional channels include email campaigns , social media, video marketing, and blogs. The number of beta testers should be your primary KPI to measure. But you are here for examples, right?

Research Software 98

Research Software Onboarding KPIs Product Research User Testing 98

Userpilot

JULY 6, 2021

We'll also look over some standout examples of SaaS product growth strategies that hopefully will inspire you. Examples of SaaS product growth strategies. SaaS product growth strategy example #1 – Zapier. SaaS product growth strategy example #2 – Dropbox. Examples of SaaS product growth strategies.

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Alchemer Mobile

MARCH 26, 2021

For example, do you want strictly quantitative feedback like NPS? Don’t get us wrong – we think it’s incredibly valuable to have one KPI that gives a pulse on the entire customer experience. Start by asking four questions: What do I want feedback on? What kind of feedback do I want? Who would give this feedback?

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User Testing Customer Experience Feedback Software Customer Feedback 257

Intercom, Inc.

OCTOBER 16, 2018

Some examples that you might want to consider include: Total conversations. “Mastery of the soft skills contributes to success in the conventional KPIs” In developing your own KPI model, we recommend getting feedback and guidance from your more tenured reps and engineers as they are the ones on the front line day in and day out.

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Weak Development Team Customer Experience User Testing Customer Feedback 154

Userpilot

FEBRUARY 15, 2022

MAU is a key performance indicator (KPI) that companies use to track user engagement. You’ll find examples and actionable tips you can begin implementing right away. Here’s an example from the business messaging platform Rocketbots (now respond.io). actively using your product). How to measure MAUs.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Mind the Product

DECEMBER 12, 2018

Many teams might immediately jump to finding solutions that will help move toward that KPI. For example, with one of our projects we noticed a trend: the more videos that customers watched, the higher the rate of renewals. However, we recommend thinking first about the opportunities, not the solution.

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User Testing Customer Feedback Research Software Data Visualization 163

Userpilot

MAY 17, 2021

Go ahead and skip directly to the product marketing KPIs list or continue to read if you’re just starting out and looking to understand more about what product marketing is first. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs. What is a Product Marketing KPI metric?

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Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

Product Talk

DECEMBER 6, 2023

Examples of Opportunity Solution Trees What are some examples of opportunity solution trees? We have countless examples of companies that created lovable products, but those products didn’t create enough value for the business and they were ultimately shut down. For example, the following are opportunities: I’m hungry.

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Data Visualization Product Research Analytic Tools Research Software 320

Userpilot

MARCH 23, 2021

We’ll take a look at what makes a good walkthrough and give you a few examples to give you inspiration. Some examples of companies that built successful walkthroughs with Userpilot are Postfity, Kontentino and Rocketbots. A huge KPI for the success of your interactive walkthrough is going to be the percentage of users who activate.

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Onboarding KPIs Customer Experience User Testing Data Visualization 98

Userpilot

JANUARY 16, 2023

That said, you don’t have to limit this KPI to new features since even older features in your product may be underperforming in the time-to-adopt department. For example, product managers who use your software don’t need to know about features that aren’t relevant to their JTBD. Activated: Give a quick win.

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Onboarding KPIs Analytic Tools Feedback Software Customer Experience 98

Userpilot

OCTOBER 3, 2023

Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs. Regularly evaluate the KPI’s relevance and ability to offer actionable insights. This KPI offers insights into the initial phase of customer interactions and the visibility of your presence to customers.

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Onboarding KPIs Customer Experience User Testing Customer Feedback 105

UX Planet

FEBRUARY 19, 2024

OKR vs KPI Before we dive into individual parts of OKR, it’s essential to explain the difference between KPI and OKR. Many people believe that KPI and OKR are the same thing, which is untrue. KPI and OKR serve different purposes. KPI and OKR. KPI helps us evaluate how well something is working in our organization.

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KPI User Testing Product Research Customer Experience 98