Intercom, Inc.

FEBRUARY 22, 2019

Here’s a look at how customer service chatbots can improve your service experience, and a few examples of intelligent bots that will inspire you to create your own. For example, if a chatbot knows how to answer a question like “how do I add another user?” Examples of awesome customer support chatbots.

Customer Experience 267

Customer Experience Artificial Inteligence Inbound Banking 267

Product Talk

FEBRUARY 5, 2025

For example, if youre planning to work in a product trio , youll need to determine who will be participating. Lets consider a few real-life examples from people weve featured here on the Product Talk blog to help illustrate what customizing the habits can look like. Who and what will you need to take your next steps? Now Its Your Turn!

Product Research 190

Product Research User Testing Customer Experience Framework 190

Userpilot

JULY 29, 2024

This article will help you conduct your own by providing you with a competitive analysis example and some templates. For example, in-app surveys created using Userpilot can help you gather information from customers who have switched from a competitor and why they did so. Asana focuses on inbound marketing and webinars.

Data Visualization 111

Data Visualization Research Software Reporting Tools Feedback Software 111

Intercom, Inc.

NOVEMBER 14, 2018

For example, say that I notice we’re over delivering on sales eligible leads but our number of stage one opportunities – new leads that our Sales Development Representatives (SDRs) mark as qualified and pass to our Account Executives (AEs) – hasn’t increased. Take your inbound and outbound opportunities, for example.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Intercom, Inc.

OCTOBER 13, 2020

Support teams get a lot of repeated inbound questions, which get tedious to answer. An example of an exceptional end user experience for an ML product is the keyboard suggestions feature on smartphones. We took an off-the-shelf Python search engine and built another test bot that could answer our own inbound support queries.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Userpilot

JUNE 26, 2024

But what are the best customer experience examples in SaaS? Let’s clarify the customer experience and then look at 15 examples of how other companies are implementing it. HubSpot’s Inbound Marketing Strategies : HubSpot’s inbound marketing uses personalized content and support to attract and engage users, fostering loyalty.

Feedback Software 85

Feedback Software Analytic Tools Customer Experience Data Visualization 85

Intercom, Inc.

JUNE 4, 2018

For many years, B2B companies have executed their inbound sales funnel in a similar manner: Much like the word “funnel” suggests, it’s based on the idea to filter out the visitors and leads that aren’t ready to buy or aren’t qualified. Let’s look at how this came about. Invest in sales conversations, not touches.

Inbound 220

Inbound Research Software B2B User Testing 220

Folding Burritos

JANUARY 25, 2018

Most of the example questions above are about the delivery side of product development , and they come naturally. Think about it as either inbound or outbound comms. Let’s take meetings as an example. To make this easier, I prefer to start by identifying the team or group of people that should know about each topic.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Userpilot

APRIL 22, 2024

Learning from the success of product-led growth examples can be a game changer for your business. This article examines the most important qualities of a product-led company, as well as examples of product-led companies that have cracked the code. The hype about product-led growth is real! Book a demo today !

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Here are some examples: Some industries are notoriously hard to reach, e.g. content marketing isn’t as effective for dentists as it is for developers. Be deliberate when moving upmarket.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

APRIL 29, 2020

The answer isn’t in a specific example but the approach you take to doing business. We have customers, for example, who have seen 10 times their normal support volume in Intercom. For example, people are working from home at increased rates , video conferencing apps are seeing record downloads , and commuter traffic has plummeted.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Userpilot

SEPTEMBER 16, 2024

Real-life SaaS examples of successful market development attempts. Let’s explore four real-life examples of how top SaaS companies implemented market development strategies to expand their reach and grow their user base. What product marketing strategies can you use to increase your chances of success?

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Product Innovation Educators

APRIL 3, 2023

13:42] Have you seen any shifts from outbound (getting information to people, e.g., billboard, advertisement) to inbound (people coming to you, e.g., on social media) marketing? For example, one strategy is to target consumers in the right context. 17:02] Can you give an example of newer measurements?

Data Visualization 267

Data Visualization Marketing Advertising Analytic Tools 267

The Product Guy

JUNE 25, 2018

Examples: Here are a few examples related to escalations, blockers, and air cover in product management. I then discuss with my manager best practices for effectively and politely pushing back on inbound lower priority work from stakeholders while maintaining a great relationship with them.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

Intercom, Inc.

MAY 2, 2018

For example, Article Search is built right into Messenger. Finally, for businesses that really want to dial up their self-service support, our new Messenger allows you to turn off inbound conversations for the very first time. Take our Statuspage app for example. Help customers solve common tasks by themselves.

Customer Experience 190

Customer Experience Inbound Messaging Article 190

Intercom, Inc.

AUGUST 18, 2020

In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

The Product Coalition

FEBRUARY 9, 2021

The book gives some examples and approaches that may seem dated, but the fundamentals it puts forward are timeless. The Sales Acceleration Formula: Using Data, Technology, and Inbound Selling to go from $0 to $100 Million by Mark Roberge?—?Builds How to Master the Art of Selling by Tom Hopkins?—?Gives Gives the foundations of selling.

Books 187

Books User Testing Product Research Inbound 187

Gainsight

OCTOBER 23, 2019

If you’re familiar with HubSpot, then the word that probably comes to mind is “inbound.”. In 2018, based on a new set of observations, we decided to update one of the core concepts of inbound marketing. Today, we’re going to adapt the inbound methodology to encompass tenets of customer success. From Funnel To Flywheel.

Inbound 55

Inbound User Testing Customer Experience Customer Feedback 55

Intercom, Inc.

JULY 6, 2022

Now you can map your sender address to the inbound address your customers contact you from. For example, if a customer contacts you through support@companyname.com, then your replies will also come from support@companyname.com. Discover more about teammate permissions over at our help center.

Customer Experience 210

Customer Experience Data Visualization Inbound Reporting Tools 210

Intercom, Inc.

JULY 30, 2018

As an Inbound Sales Development Rep, I face the challenge of not having any control over the leads that get passed to me. Here’s an example pacing plan: 2. Here at Intercom, we use live chat to qualify our inbound leads. Other examples are mergers and acquisitions, major launches or even mentions in publications like TechCrunch.

Inbound 157

Inbound Strategy Outbound User Testing 157

Intercom, Inc.

JANUARY 28, 2020

After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” . For example, they’ve tagged premium customers which routes conversations to their VIP inbox for priority support. For us, that solution is Intercom. Driving ABM with Intercom.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Intercom, Inc.

MARCH 24, 2020

Below, we share tips on how to proactively message customers and respond to inbound conversations in a way that’s helpful, respectful, and mindful. For example, you might want to answer frequently asked questions that customers are writing or calling in with, such as: Are you offering product delivery?

Inbound 31

Inbound Feedback Software Customer Experience User Testing 31

Userpilot

MARCH 29, 2024

What do we learn from the best brand activation examples? In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy. 13 top examples of SaaS brand activations include: Userpilot hosts industry webinars to generate brand awareness.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

OCTOBER 30, 2018

The most common way to think about leads is to put them in two buckets: inbound and outbound. And unlike your visible pipeline of inbound and outbound leads, your invisible leads can’t be called or emailed. For example, is it companies of a certain size or type? The first is owned by marketing and the second by sales.

Research Software 146

Research Software Outbound Inbound Data Visualization 146

Intercom, Inc.

OCTOBER 16, 2019

The classic example sees a company move from niche startup to mainstream scale-up, but it can also see companies hone their product-market fit by focusing on a more specialized, and yet more lucrative, user base. If your application is a self-service one, focus on content and inbound marketing as your primary source of leads.

Strategy 195

Strategy Customer Experience Inbound User Testing 195

The Product Coalition

JULY 25, 2021

This is especially true when the requirement to grow comes from an external source, like their manager for example. In the examples I gave above, you can talk about how to make the impact at the magnitude they want to make, management buy-in is a must. don’t always find it easy to try new things or challenge themselves.

Weak Development Team 158

Weak Development Team Product Management Product Manager Outbound 158

Intercom, Inc.

APRIL 25, 2018

Let’s look at some examples. Example 1: Messenger home focused on sales and marketing. Example 2: Messenger home focused on self-service and support. For example: Have a service outage affecting lots of customers? They can tailor the Messenger to the actions they want their visitors or users to take.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Intercom, Inc.

DECEMBER 2, 2019

For example w?ith Inbound conversations are automatically translated in your preferred language by leveraging artificial and human intelligence. ith Unbabel, you can empower your existing team to provide real-time, native-quality chat support in multiple languages.

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

The Product Coalition

MAY 23, 2022

While “pull” refers to an inbound system in which users actively seek out information and experiences, “push” refers to processes that notify users about the metaverse experiences that await them. For example, you can play a game employing spatial computing against the backdrop of your immediate real-world surroundings.

Customer Experience 145

Customer Experience Inbound Outbound User Testing 145

Intercom, Inc.

MAY 15, 2019

However, there are a few lessons in this simple example of customer service that are valuable for anyone who works in customer support. Now, you might not think much about that particular restaurant practice – after all, it’s just a simple customer follow-up question shortly after your food has arrived.

Customer Experience 199

Customer Experience Inbound Customer Satisfaction Product Research 199

Lenny Rachitsky

JANUARY 16, 2024

Examples include Snowflake, Slack, and Jira. Bottom-up B2B SaaS with seat-based pricing Examples: Figma, Slack, Zoom, Adobe Creative Cloud, Asana, Jira. B2B SaaS businesses typically monetize in one of two ways— per seat (e.g. Slack) or by usage (e.g. salespeople sell the product into company leaders, as with Salesforce and Box).

User Testing 140

User Testing B2C Outbound Feedback Software 140

Intercom, Inc.

JULY 26, 2022

What is an example of conversational AI? Some common examples include: Chatbots , which perform tasks such as greeting website visitors, starting new conversations, asking follow-up questions, offering product tips, capturing sales lead data, and routing customers to the correct support channels. Why use conversational AI?

Artificial Inteligence 118

Artificial Inteligence Customer Experience Outbound Inbound 118

Intercom, Inc.

AUGUST 27, 2018

Whether you’re dealing with an inbound or outbound lead, this is a softball question that helps uncover your prospect’s motivations for checking out your product. Here’s an example of an answer I got: To hit quota, we need to prioritize our pipeline. For inbound leads I tailor the question to ask, “What drove you to request a demo?”

Product Research 150

Product Research Outbound Inbound User Testing 150

Intercom, Inc.

MARCH 19, 2019

It’s sometimes called “inbound marketing” because it’s meant to bring people “inbound” to your website. This gives you more control over how your inbound marketing activities look and feel. To find your overall CAC, first choose a period of time (for example, a month). How to calculate your CAC.

Customer Experience 166

Customer Experience User Testing Customer Feedback Strategy 166

Intercom, Inc.

NOVEMBER 9, 2021

By allowing support teams to get ahead of known problems and provide help to customers before they need to reach out, proactive support has enabled major companies to scale their support without increasing headcount, drive down inbound conversation volumes ( in some cases by up to 80% ), and maintain incredible customer satisfaction ratings.

Customer Experience 118

Customer Experience Inbound User Testing User Friction 118

Intercom, Inc.

JUNE 6, 2019

One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. These are great companies with high inbound volumes. Or, for example, we ended up open-sourcing a Node.js Example: MadKudu’s integration with Intercom. And the bottom is the beginning of lead generation.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Intercom, Inc.

MARCH 29, 2018

The interesting thing is that the way we get our clients right now is strictly around content marketing, inbound and SEO. Adam: All your clients today are inbound. But it ended up working out, because we built our own inbound machine just in the nick of time. That’s one example. Here’s a life real example.

Webinar 192

Webinar Inbound Download User Testing 192