Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. Analyze customer feedback responses to identify patterns.

Product Research 80

Product Research Feedback Loop Feedback Software User Testing 80

Intercom, Inc.

JULY 5, 2022

When I joined Intercom eight years ago, I knew nothing about system design. They were quick to put together, and so I assumed that even wireframes were a waste of time, let alone system design diagrams. Here, Gustavs discusses our design principle of “Connected, Modular Systems”. System design for Intercom Articles.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Alchemer Mobile

NOVEMBER 29, 2018

Being available to gather and respond to customer feedback is becoming more the norm for most companies, but it doesn’t mean it’s getting any easier to take on alone. Let’s look at five reasons why you should consider using a customer feedback platform. Knowing When to Ask for Feedback is Tough.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

UX Planet

JUNE 14, 2024

Using AI to Gather, Analyze, and Act on User Feedback More Effectively to Improve UX For those who are unaware of UX design, a fast-paced yet steadily growing industry, let it be stated that feedback is a true commodity of the trade. However, opening a new chapter is the entrance of a new player into the field- AI.

Product Research 92

Product Research Feedback Loop Customer Feedback User Testing 92

Mind the Product

SEPTEMBER 22, 2017

In one of the keynotes of this year’s MTP Engage Hamburg, Johanna Kollmann reviews established system thinking concepts and applies them to the world of today’s product management. Practical Ways of Understanding Systems. As soon as a system is understood, we can try to change or improve it. Systematic Improvement.

Analytic Tools 184

Analytic Tools Feedback Software Systems Review Data Visualization 184

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Let’s get right to it!

Product Research 91

Product Research Feedback Loop Feedback Software User Testing 91

Alchemer Mobile

JUNE 14, 2022

Over the past two decades, advancement in digital technology and our understanding of customer behavior have changed many aspects of the corporate approach to customer loyalty and emotion. However, the need is greater than ever for a tool that gives companies the information they need to understand and act on both. NPS versus NPS+.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. Here are examples, benefits, and how to set one up. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback.

Feedback Software 107

Feedback Software Analytic Tools User Testing Customer Feedback 107

The Product Coalition

MARCH 1, 2022

This is where customer feedback for sales comes into play. Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. CES (Customer Effort Score) surveys In-person interviews Customer reviews Usability testing In-app usage analytics … But we’re getting ahead of ourselves.

Feedback Software 139

Feedback Software Customer Feedback User Testing Data Visualization 139

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback.

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Feedback Software Research Software Startups Product Research 178

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. The right data and experimentation tools. The right data and experimentation tools. Don’t forget Tech debt and bugs.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

Alchemer Mobile

MAY 31, 2024

Closed-loop feedback is the key to building this level of loyalty and trust—but why do so many product teams struggle with closing the loop? What is Closed-loop Feedback? Product School defines closing the feedback loop as using feedback to enhance your product and informing users about next steps.

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User Testing Product Research Feedback Software Customer Feedback 130

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. For example, personalized onboarding reduces time to value.

Feedback Software 89

Feedback Software Analytic Tools Product Research Data Visualization 89

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software. It helps us meet customers’ demands, needs, and expectations.

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Feedback Software Reporting Tools Software Development Software Developers 141

Alchemer Mobile

DECEMBER 8, 2022

Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months). When’s the best time to solicit feedback? So, we analyzed data from the last calendar year for mobile app customer sentiment and uncovered some intriguing insights.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Intercom, Inc.

JUNE 1, 2018

Writing articles about how to run a SaaS business , how to scale a SaaS business , how to grow your audience and how to pick your features was the best way to reach our audience – people working in small SaaS companies like Intercom. These tactics worked because they appealed to the types of people we were selling to.

Startups 201

Startups Feedback Software Marketing Strategy 201

Intercom, Inc.

DECEMBER 10, 2019

This conundrum is clear if we examine a recent example, and how it maps to the Product Impact Framework. Earlier this summer we released Inbox apps , which allows Intercom customers to customize their Intercom Inbox by arranging their tools and the information they see about their customers. The Product Impact Framework at work.

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Onboarding KPIs Framework Product Research User Testing 281

Userpilot

JUNE 29, 2024

Collecting and using product feedback to influence decisions can lead to a better customer experience (CX). To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop.

Customer Feedback 97

Customer Feedback Data Visualization Feedback Software User Testing 97

Intercom, Inc.

APRIL 26, 2022

Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback. Act on customer feedback. But, acting on collected feedback is easier said than done… Right? “Customers get to enjoy a fully personalized experience while providing you with CX nourishing feedback” Not anymore!

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Let’s explore some customer feedback collection methods and best practices for scaling up your efforts. Let’s explore some customer feedback collection methods and best practices for scaling up your efforts.

Feedback Software 93

Feedback Software User Testing Customer Feedback Research Software 93

Alchemer Mobile

AUGUST 19, 2024

What are the trends in customer feedback over time? This approach promotes a culture that continuously listens, learns, and acts based on customer feedback. Customer-obsessed PMs DO: Constantly Listen to the Voice of the Customer: Actively collect feedback through surveys, user testing, and direct interactions.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Feedback widgets provide a venue for collecting passive feedback from users.

Feedback Software 77

Feedback Software Analytic Tools Research Software Customer Feedback 77

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 86

Product Research Feedback Software User Testing Customer Feedback 86

The Product Coalition

FEBRUARY 3, 2022

A key ingredient to build a better product is customer feedback. There are various ways to collect customer feedback that include customer surveys through sales executives, feedback forms, focused interviews, etc. The same approach with a few alterations can be replicated for B2C SaaS products as well.

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Data Visualization Customer Feedback User Testing Analytic Tools 160

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

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Reporting Tools Feedback Software Government Systems Review 98

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Five steps to implementing the customer-led strategy in SaaS companies. Let’s begin! What is customer-led growth?

Feedback Software 111

Feedback Software Analytic Tools Customer Feedback Customer Experience 111

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Being open to feedback. We learned a lot. Paul, what did we exactly do?

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? CS talks to customers all day — they already hear feedback.

Feedback Software 135

Feedback Software User Testing Customer Feedback Research Software 135

Intercom, Inc.

JULY 15, 2021

In fact, he and his team even created a set of guidelines called “ Everyday ethics for AI” to help designers and developers create systems that are trustworthy. Sometimes, getting honest feedback from customers works best in a relaxed, fun environment, where they can let their guard down. Playfulness pays off.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Intercom, Inc.

JUNE 20, 2018

We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales. We had to look at the problems our new customers needed to solve with fresh eyes and build a healthy partnership with Product to turn these roadblocks in the sales cycle into solutions that customers would love.

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Feedback Software Product Research User Testing Feedback Loop 199

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Userpilot

SEPTEMBER 10, 2024

Customer onboarding : Enhance the onboarding process using personalized experiences, checklists , and in-app guidance. User segmentation : Tailor product experiences to specific user groups by segmenting based on demographics, behavior, and feedback. Truth is, the adoption of technology has already expanded for decades.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

Intercom, Inc.

FEBRUARY 9, 2021

In particular, the pandemic has brought about an unprecedented shift in our reliance on technology that has had a knock-on effect on how customers relate to, and interact with, companies and brands. Listen closely to customer feedback. We look at data such as NPS and direct customer feedback,” said Jean-Bernard.

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User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. You can successfully prevent these problems by starting software development with a Minimum Viable Product (MVP). The first version of Buffer is a good software example of a MVP.

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User Testing Feedback Software Product Research Research Software 131

The Product Coalition

APRIL 3, 2023

Product Feedback Step-by-step guide with examples How do you handle product ideas from customers? You’re a SaaS business serious about building a product your customers love. And that means you need a system for managing feature requests and customer feedback. Make a list of these sources of customer feedback.

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Feedback Software Customer Feedback User Testing User Friction 121

Userpilot

MARCH 27, 2024

That said, let’s explore some secondary navigation examples, the role of secondary navigation in UX, the key differences between primary and secondary navigation, and share some strategies to aid your navigation. Implementing in-app guidance for new or less visible secondary navigation to direct users to secondary features.

Feedback Software 91

Feedback Software Research Software Data Visualization Product Research 91

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. Generative AI is a potent tool for content creation and data generation since it can generate new data with some originality by learning from existing data.

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Generative AI Feedback Software Research Software User Testing 124